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Reviews of B&B Hotel Firenze Laurus al Duomo

4 out of 5
B&B Hotel Firenze Laurus al Duomo
Via Cerretani, 54/R, Florence, FI

Reviews

9.2

Wonderful

Rating 10 - Excellent. 640 out of 1002 reviews" "
Rating 8 - Good. 299 out of 1002 reviews" "
Rating 6 - Okay. 45 out of 1002 reviews" "
Rating 4 - Poor. 9 out of 1002 reviews" "
Rating 2 - Terrible. 9 out of 1002 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel!
Stayed 3 nights in Mar 2024
Response from B&B HOTELS Italy on 29 Mar 2024
We are so pleased to read that you have enjoyed your stay with us. Looking forward to welcome you back in B&B Hotel Laurus al Duomo for a second great stay with us. Kind regards,B&B HOTELS Italy

10/10 Excellent

Michele

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was exceptional. They cared about their guests. They made sure we had everything we needed. So helpful.
Stayed 3 nights in Mar 2024
Response from ALEX on 14 Mar 2024
Dear MICHELEWe are so pleased to read that you have enjoyed your stay with us. Looking forward to welcome you back in B&B Hotel Laurus al Duomo for a second great stay with us. Kind regards,B&B HOTELS Italy

10/10 Excellent

Kristin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very conveniently located within Florence, walking distance from the train station. The staff were very welcoming and helpful, they reserved a table for us to have dinner the first night we arrived. The breakfasts in the morning were delightful, with a beautiful terrace with a beautiful view of the city. Would stay here again!
Stayed 3 nights in Mar 2024
Response from B&B HOTELS Italy on 11 Mar 2024
We are so pleased to read that you have enjoyed your stay with us. Looking forward to welcome you back in B&B Hotel Laurus al Duomo for a second great stay with us. Kind regards,B&B HOTELS Italy

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The TV was spotty.
Stayed 1 night in Jan 2024
Response from B&B HOTELS Italy on 14 Jan 2024
Dear MICHAELw on our B&B Hotel Laurus al Duomo!We would like to thank you for choosing us and for sharing an evaluation of your pleasant experience!We hope to see you again soon.Best regards,B&B HOTELS Italy

10/10 Excellent

Rosita

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Thank you very much for the great hospitality !
Stayed 3 nights in Jan 2024
Response from B&B HOTELS Italy on 9 Jan 2024
Dear ROSITAThank you for sharing your impressions of your recent stay. We are sorry that your experience was not entirely positive, we confirm that your comments were shared with the staff.B&B HOTELS works hard to ensure the best possible experience for all its customers, we are sorry that in your case expectations were not met. We hope you can be our guest again: we will do our best to offer you the quality and service already appreciated by so many of our customers. Best regards,B&B HOTELS Italy

10/10 Excellent

Rebecca

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location and wonderful service. Highly recommend!
Stayed 1 night in Jan 2024
Response from B&B HOTELS Italy on 9 Jan 2024
DearREBECCAThank you for sharing your impressions of your recent stay. We are sorry that your experience was not entirely positive, we confirm that your comments were shared with the staff.B&B HOTELS works hard to ensure the best possible experience for all its customers, we are sorry that in your case expectations were not met. We hope you can be our guest again: we will do our best to offer you the quality and service already appreciated by so many of our customers. Best regards,B&B HOTELS Italy

8/10 Good

Sergio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Response from B&B HOTELS Italy on 14 Jan 2024
Dear SERGIOThank you for your positive review on our B&B Hotel Laurus al Duomo!We would like to thank you for choosing us and for sharing an evaluation of your pleasant experience!We hope to see you again soon.Best regards,B&B HOTELS Italy

6/10 Okay

Shefki

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Dec 2023
Response from B&B HOTELS Italy on 7 Jan 2024
Dear SHELKIWe are so pleased to read that you have enjoyed your stay with us. Looking forward to welcome you back in B&B Hotel Laurus al Duomo for a second great stay with us. Kind regards,B&B HOTELS Italy

10/10 Excellent

Kannu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional stay in Florence
Absolutely delightful staff, lovely service and fantastic location to explore Florence! Would recommend this hotel to anyone who wants to stay in the heart of the city!
Stayed 4 nights in Nov 2023
Response from B&B HOTELS Italy on 7 Jan 2024
Dear KANNUWe are so pleased to read that you have enjoyed your stay with us. Looking forward to welcome you back in B&B Hotel Laurus al Duomo for a second great stay with us. Kind regards,B&B HOTELS Italy

10/10 Excellent

leslie

Stayed 3 nights in Dec 2023
Response from B&B HOTELS Italy on 7 Jan 2024
Dear LESLIEWe are so pleased to read that you have enjoyed your stay with us. Looking forward to welcome you back in B&B Hotel Laurus al Duomo for a second great stay with us. Kind regards,B&B HOTELS Italy

8/10 Good

Naoto

Stayed 1 night in Dec 2023
Response from B&B HOTELS Italy on 7 Jan 2024
Dear NAOTOWe are so pleased to read that you have enjoyed your stay with us. Looking forward to welcome you back in B&B Hotel Laurus al Duomo for a second great stay with us. Kind regards,B&B HOTELS Italy

10/10 Excellent

MADDALENA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i like the location
Stayed 1 night in Dec 2023
Response from B&B HOTELS Italy on 7 Jan 2024
Dear MADDALENAWe are so pleased to read that you have enjoyed your stay with us. Looking forward to welcome you back in B&B Hotel Laurus al Duomo for a second great stay with us. Kind regards,B&B HOTELS Italy

10/10 Excellent

Rosa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Even though the room was small but it was cozy. We were very happy to have stayed 6 days at this hotel. The people were so nice at the front desk and at the cafeteria as well. Everything was walking distance. We will definitely stay here again.
Stayed 6 nights in Nov 2023
Response from B&B HOTELS Italy on 7 Jan 2024
Dear ROSAWe are so pleased to read that you have enjoyed your stay with us. Looking forward to welcome you back in B&B Hotel Laurus al Duomo for a second great stay with us. Kind regards,B&B HOTELS Italy

10/10 Excellent

Sarah, Tombstone

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed this hotel.
Stayed 2 nights in Oct 2023
Response from Roberto on 16 Nov 2023
Dear Sarahthank you very much for taking the time to leave such a lovely review about B&B HOTEL LAURUS and for awarding us with a 5 Star Score! We are delighted that you have enjoyed your stay with us that we have met all your expectations.We are all looking forward to welcoming you back in Florence.Warm Regards,

10/10 Excellent

Allison

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Chiara was amazing and super friendly
Stayed 1 night in Sep 2023
Response from Larissa on 7 Sept 2023
Dear Allison,Thank you very much for taking the time to leave such a lovely review about B&B Hotel Laurus al Duomo and for awarding us with a 5 Star Score! We are delighted that you have enjoyed your stay with us that we have met all your expectations. We appreciate to hear that Chiara's service was amazing and super friendly during your stay. Our team takes pride in providing excellent service, and Chiara is a valued member of our reception staff. We hope to have the pleasure of hosting you again in the future. Thank you for your kind words!Warm Regards,B&B HOTELS Italy

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Larissa on 17 Aug 2023
Dear Michael,Thank you very much for taking the time to leave a review about B&B Hotel Laurus al Duomo and for awarding us with a 5 Star Score! We are delighted that you have enjoyed your stay with us that we have met all your expectations. We are all looking forward to welcoming you back in Florence.Warm Regards,B&B HOTELS Italy

2/10 Terrible

Anila

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The room smelled very bad , random unexpected knocking to the door . Filthy cloth towel found in the bathroom sink . Me and my kids never had this terrible experience before .
Stayed 1 night in Aug 2023
Response from Simone on 11 Aug 2023
"Dear Anila,thank you for sharing your impressions of your recent stay. We regret that your experience was not positive due to the "bad smell", the filthy cloth towel found in the bathroom sink and someone who unexpectedly knocked on your door (this morning you checked out very early so we really can't understand who could have been knocking on your door).You stayed only one night with us and the all rooms are checked by the housekeeper, before letting guests in. Also in this case we cannot understand when you found the dirty towel in the bathroom sink.We are always available 24/7 and if we had known of the inconvenients, if you had told us, we would certainly have found a way to solve it.It seems really peculiar, that in just one night, you have had the worst experience of your life.By the way, we are already working on a solution.B&B HOTELS works hard to ensure the best possible experience for all its customers, we are sorry that in your case expectations were not met. We hope you can be our guest again: we will do our best to offer you the quality and service already appreciated by so many of our customers. Kind regards,B&B HOTELS Italy"

10/10 Excellent

Cheyene

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location had a great view and close to many restaurants and places to visit. The staff was very helpful and made sure to answer any questions you had.
Stayed 1 night in Aug 2023
Response from Larissa on 14 Aug 2023
Dear Cheyene,Thank you very much for taking the time to leave such a lovely review about B&B Hotel Laurus al Duomo and for awarding us with a 5 Star Score! We are delighted that you have enjoyed your stay with us that we have met all your expectations. We are all looking forward to welcoming you back in Florence.Warm Regards,B&B HOTELS Italy

10/10 Excellent

Courtney

Stayed 2 nights in Aug 2023
Response from Larissa on 31 Aug 2023
Dear Courtney, We are so pleased to read that you have enjoyed your stay with us. Looking forward to welcome you back in B&B Hotel Laurus al Duomo for a second great stay with us. Kind regards,B&B HOTELS Italy

6/10 Okay

Jose Luis

Liked: Staff & service
We did stay for 3 nights Shower tub had mild mold, mattress a little hard for us. Other than that everything was great, location and service, cleanliness average. We would recommend this hotel
Stayed 1 night in Jul 2023
Response from Larissa on 3 Aug 2023
Dear Jose,Thank you for selecting our hotel as your accommodation during your time in Florence.We are genuinely delighted to hear that you had an overall enjoyable stay with us. Your satisfaction and comfort are of the utmost importance to our team. However, we are deeply sorry to learn about the inconvenience you experienced with the mold in the bathtub.Had we been made aware of this issue during your stay, we would have taken immediate action to address it and ensure that it did not disrupt your comfort. We pride ourselves on maintaining a clean and pleasant environment for all our guests, and we regret that we were not informed of this matter at the time.Your feedback is invaluable to us as we constantly strive to improve our services and facilities. Rest assured that your comments will be shared with our team, and we will take all necessary measures to prevent similar situations from occurring in the future.We sincerely hope that you would consider giving us another opportunity to host you on your future visits to Florence. It is our sincere intention to make your next stay exceptional and to regain your trust in our hotel.Once again, we apologize for any inconvenience caused, and we thank you for bringing this matter to our attention. If you have any further concerns or questions, please feel free to reach out to us directly.Sending you our warmest regards from the entire team.Grazie mille!

10/10 Excellent

Sofia

Travelled with family
Liked: Cleanliness, staff & service
Location! Excellent location to walk everywhere. If you plan to go on summer the AC works great.
Stayed 2 nights in Jul 2023
Response from Larissa on 31 Jul 2023
Dear Sofia,Thank you very much for your wonderful review on your stay with us in Florence!We are pleased to see that you enjoyed with us all the services we provided.Thank you specially for the excellent location.We look forward to welcoming you again soon and in the meantime, we send you the best regards from all of our staff!!Grazie mille!A presto,

10/10 Excellent

Antonella

Liked: Cleanliness, staff & service, property conditions & facilities
Great location for the train station and museums and churches, the Campanile, Santa Maria del Fiore and the Baptistry. The reception staff were lovely and helpful and especially Simone, as she was on the desk in the evenings we were there. Good breakfast, enough choice and a breakfast terrace for the warmer weather! Clean simple room.
Stayed 4 nights in Jun 2023
Response from Larissa on 31 Jul 2023
Dear Antonella,Thank you very much for your wonderful review on your stay with us in Florence!We are pleased to see that you enjoyed with us all the services we provided.Thank you specially for the good breakfast and the location.We look forward to welcoming you again soon and in the meantime, we send you the best regards from all of our staff!!Grazie mille!A presto,

8/10 Good

NAIDONG

Stayed 1 night in May 2023
Response from Simone on 7 Jun 2023
Dear Christopherbriane,thank you very much for your good review on your staying with us in Florence!We are pleased to see that you enjoyed with us for all the services we have provided. We look forward to welcoming you soon and in the meantime we send you best regards from all our staff!Grazie mille !!A presto,Simone

8/10 Good

Ingrid

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The hotel was close to Santa Maria del Fiore and other museums and cathedrals, as well as the train station. Could easily walk to many sites. So location was great. We were disappointed with the staff at the front desk. They were aloof and did not offer to help in any way. The room was surprisingly quiet even though the hotel is located in a very crowded and busy place. The breakfast was very simple, but good.
Stayed 3 nights in Apr 2023
Response from Simone on 24 Apr 2023
Dear Ingridthank you very much for your good review on your staying with us in Florence!We are pleased to see that you enjoyed with us for all the services we have provided. Thank you especially for the nice breakfast, the strategic location and the cleanless of the rooms.We look forward to welcoming you soon and in the meantime we send you best regards from all the staff!Grazie mille,

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The worst hotel we have ever stayed
Stayed 2 nights in Apr 2023
Response from Simone on 24 Apr 2023
Dear Anonymous we're very sorry we didn't live up to your standards. Your title of the review is really very strict and with no comments we really don't know what went wrong and what we need to improve. Anyway...best regards from all the staff.

10/10 Excellent

Francis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ann’s Birthday
The hotel is amazing and the staff goes out of thier way to see tgat your are happy
Stayed 5 nights in Apr 2023
Response from Simone on 18 Apr 2023
Dear Frank,thank you very much for your wonderful review on your staying with us in Florence!We are pleased to see that you enjoyed with us for all the services we have provided. Thank you especially for the strategic location, the cleanless and our deliciuos breakfast Duomo View. We look forward to welcoming you soon and in the meantime we send you best regards from all our staff!Grazie mille !!

10/10 Excellent

BARBARA

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was wonderful- very helpful and accommodating. Location was perfect. Rooms were nice and clean. Breakfast was fantastic!
Stayed 3 nights in Mar 2023
Response from Simone on 20 Mar 2023
Dear Barbara,thank you very much for your wonderful review on your staying with us in Florence!We are pleased to see that you enjoyed with us for all the services we have provided. Thank you especially for the strategic location and the cleanless of the rooms.We look forward to welcoming you soon and in the meantime we send you best regards from all our staff!Grazie mille,Simone

10/10 Excellent

Kevin, Ellettsville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice room that was recently remodeled on our floor. Staff very helpful.
Stayed 3 nights in Mar 2023
Response from Simone on 20 Mar 2023
Dear Kevin,thank you very much for your wonderful review on your staying with us in Florence!We are pleased to see that you enjoyed with us for all the services we have provided. Thank you especially for the strategic location and for the remodellation of the rooms.We look forward to welcoming you soon and in the meantime we send you best regards from all our staff!Grazie mille,Simone

10/10 Excellent

Gabrielle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is a great home base to explore florence. It's clean, has a comfortable bed, giant shower/bath (for an italy bathroom). It's nothing glamorous but its nice and comfortable.
Stayed 2 nights in Feb 2023
Response from Simone on 5 Mar 2023
Dear Gabriellethank you very much for your good review on your staying with us in Florence!We are pleased to see that you enjoyed with us for all the services we have provided. Thank you especially for the cleanless, the strategic location and the service.We look forward to welcoming you soon and in the meantime we send you best regards from all our staff!Grazie mille,Simone

4/10 Poor

Mark

Liked: Cleanliness
Disliked: Property conditions & facilities
Avoid this hotel (misleading description)
Pros: - Location; - Room/bathroom is a reasonable size; and - Reliable wi-fi. Cons: - This is never a 4* hotel, it’s 3* at best; - The decor is pretty tired & fairly basic; - The walls are very thin, meaning you can hear a fair amount of noise from the corridor & the room(s) next to you; - There is no bar, despite the hotel description saying there is; - The roof terrace is accessed via the breakfast room, which is closed/locked in the afternoon & evening; and - We did not receive our free bottle of wine & there was no mention of consideration being given to a room upgrade (both benefits of being a Hotels.com gold member & this supposedly being a VIP hotel).
Stayed 3 nights in Feb 2023
Response from Simone on 5 Mar 2023
Dear Mark,thank you very much for your review on your staying with us in Florence!We are very sorry if you had any inconvenience in our hotel.We always try to find solutions and satisfy the guest. It's not only our job, but it's a our life mission. Customer Service.In this case, if you let us know about your inconvenience we could have certainly tried to solve it immediately or change the room.We always try do do our best and we are truly sorry if we were not able to meet your standards.Your review is the only way for us, to improve.Regarding the bottle of wine into the room...I am personally sorry.It must have been a mistake in the Expedia's information. In any case the bottle of wine can always be requested at the reception.Generally all our customers have never had any problems about it. We care a lot about our VIP guests. We look forward to welcoming you soon and in the meantime we send you our apoliges. Grazie mille,Hotel Laurus.

10/10 Excellent

Scott

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend - perfect hotel.
We had a wonderful stay for 6 nights. The hotel is in a great location - near the train station and all of the historic landmarks of central Florence. Our room had a great view of the dome of the Medici Chapels and you can see the Duomo from the outside breakfast area. The rooms are great and clean; breakfast is delicious (and heartier than you typically see at European hotels); and the staff is exceedingly nice. The front desk staffer even fetched his own personal wine cork to help us open a bottle. 10/10 - would absolutely stay at again.
Stayed 6 nights in Feb 2023
Response from Simone on 5 Mar 2023
Dear Scott,thank you very much for your wonderful review on your staying with us in Florence!We are pleased to see that you enjoyed with us for all the services we have provided. Thank you especially for strategic location, the breakfast and the quality of the service.We look forward to welcoming you soon and in the meantime we send you best regards from all our staff!Grazie mille,Simone

10/10 Excellent

Daniel

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023
Response from Simone on 27 Feb 2023
Dear Daniel,thank you very much for your wonderful feedback on your staying with us in Florence!We are pleased to see that you enjoyed with us for all the services we have provided. We look forward to welcoming you soon and in the meantime we send you best regards from all our staff!Grazie mille,Simone

2/10 Terrible

Michael

Disliked: Property conditions & facilities
So I arrived at this hotel after a 2 hour train journey, it was close to the train station which was good but I arrived 10 minutes before check in and told I would have to wait. So I waited and 40 mins after I got my key. But then at the night I realised the bed was equivalent to lying on concrete also the amount of noise was astounding. Also you can hear everyone bang there doors as the storm out to breakfast at 7:30am I was also situated opposite the lift and stairs but surely I wouldn’t be able to hear both from in my room well think again. After being given a mattress topper for the second night I managed to get 5 hours sleep (even with all the noise) and woke up with a stiff back. The manager seemed friendly enough but after the first night the ship had already sailed. No soundproofing in the rooms and the worst bed I’ve ever slept on. Also not VIP treatment so I don’t see why Expedia say that! I also got charged €3 for a can of Coca Cola. So what looked like a promising stay at a nice hotel ended in me never setting foot in Florence again… don’t be fooled by all the 10/10 reviews like I was
Response from Simone on 16 Feb 2023
Dear Michael,Thanks for the review. Customer reviews are the only way for us to continuously improve. In this case we have offered you a "room change" several times, but you have always refused. So that we put a 5cm topper on top of the mattress, but again it wasn't enough. We have continuously tried to help you and try to satisfy your needs, but you have always refused every proposal from us. As an apology, we also gave you a free bottle of wine, but this too was refused.We have made every effort to accommodate your requests and we apologize if we have not been suited to your standards.Best Regards,Hotel Laurus al Duomo

8/10 Good

Mohammad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2023
Response from Simone on 7 Feb 2023
Dear Mohammad,thank you very much for your wonderful review on your staying with us in Florence!We are pleased to see that you enjoyed with us for all the services we have provided.We look forward to welcoming you soon and in the meantime we send you best regards from all our staff!Grazie mille,Simone

10/10 Excellent

Jose Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Simone on 13 Mar 2023
Dear Jose Luis,thank you very much for your wonderful review on your staying with us in Florence!We are pleased to see that you enjoyed with us for all the services we have provided. We look forward to welcoming you soon and in the meantime we send you best regards from all our staff!Grazie mille,Simone

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is brilliant so helpful!
Response from Simone on 20 Jan 2023
Dear Guest,thank you very much for your wonderful review on your staying with us in Florence!We are pleased to see that you enjoyed with us for all the services we have provided.We look forward to welcoming you soon and in the meantime we send you best regards from all the staff!Grazie mille,Simone

10/10 Excellent

Beatriz

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Friendly and efficient staff. Hearty breakfast. Huge towels. Comfy bed. No complaints. In the city center. Near trains and tram to airport. Excellent hotel.
Response from Simone on 20 Jan 2023
Dear Guest,thank you very much for your wonderful review on your stay with us in Florence!We are pleased to see that you enjoyed your new stay with us for all the services we have provided, especially for our location and cleanliness.So we look forward to welcoming you soon and in the meantime we send best regards from all the staff !!Simone

6/10 Okay

Verified traveller

Average Stay
The initial check in was fine, service was average at the front. The place was mostly clean. Double windows helped to block out street noise. The bed/pillows were very uncomfortable, and the room in the evening was extremely hot (despite the air conditioning being set to 16degrees and high, definitely didn’t feel like it worked, so made the evening very unpleasant to sleep). Breakfast was a continental breakfast, it would be nice to have had a proper coffee and juice (instead of machines) for the price you pay for the stay. Good location, close to everything. Room wasn’t made up (despite having “please make up room” sign on the door for the day).
Stayed 3 nights in Jan 2023
Response from Simone on 20 Jan 2023
Dear Guest,thank you very much for your wonderful review on your staying with us in Florence!We are pleased to see that you enjoyed with us for all the services we have provided. Thank you especially for the nice breakfast, the location.We apologize for not making up the room. Probably the housekeeping have seen wrong the sign to "make up the room" with the sign "not to disturb". We will certainly be more careful next time. Thanks so much for your advice.We look forward to welcoming you soon and in the meantime we send you best regards from all our staff!Grazie mille,Simone

10/10 Excellent

elizabeth

10/10 Excellent

Meena

Stayed 3 nights in Oct 2022
Response from Simone on 20 Jan 2023
Dear Guest,thank you very much for your wonderful review on your stay with us in Florence!We are pleased to see that you enjoyed your new stay with us for all the services we have provided.So we look forward to welcoming you soon and in the meantime we send best regards from all the staff !!Simone

6/10 Okay

SANG, San Francisco

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Staffs are extremely friendly. Area around property is very convenient. Found mosquitos and killed at least 5 or more, so I hope these could be improved.
Response from Simone on 20 Jan 2023
Dear Guest,thank you very much for your wonderful review on your stay with us in Florence!We are pleased to see that you enjoyed with us for all the services we have provided.In the period in which you stayed, we had fortunately some very hot days and the city was really wonderful even though it was the middle of winter.we didn't think we had mosquitoes, in this period, but in any case we organized with mosquito burners which were available at the Hall for all our guests.We look forward to welcoming you soon and in the meantime we send best regards from all the staff !Kind regards,Simone

8/10 Good

Meredith

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was excellent. Breakfast was good and the folks at the front desk were very helpful.
Response from Simone on 30 Dec 2022
Dear Meredith,thank you very much for your review on your stay with us in Florence!We are pleased to see that you have appreciated our hotel for the services we have provided, especially for our great staff, good location and for our nice and clean rooms.So we look forward to welcoming you soon and in the meantime we send best regards from all our staff.Happy new year!

10/10 Excellent

Mitch

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Location is nearly impossible to beat and, generally, the hotel is clean and well run. Staff is great. Shower water pressure was low, but otherwise, our room was good. One major issue was that Google Maps took us to the wrong location when we tried to find the hotel, approximately 2 blocks away. If you are unfamiliar with the area, this hotel can be very difficult to locate because of this (especially in the rain like us). Hotel staff is aware of the problem and, with a simple phone call, will help navigate you to the right spot. They are at Google's mercy re: fixing the problem...so while it's inconvenient, it isn't their fault.
Response from Roberto on 1 Dec 2022
Dear Mitch,thank you very much for your wonderful review on your stay with us in Florence!We are pleased to see that you have appreciated our hotel for all the services we have provided, especially for our unbeatable location and great staff.We thank you also for your review on water pressure and Google Maps that we have already reported to the personnel in charge.So we look forward to welcoming you soon and in the meanwhile we send best regards from all our staff

10/10 Excellent

Vikas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel. Easy to reach. Walk-in distance from train station. Very close to popular attractions and restaurants. Good rooms and breakfast. Overall great hotel. Will stay again
Stayed 1 night in Nov 2022
Response from Roberto on 1 Dec 2022
Dear Vikas,thank you very much for your wonderful review on your stay with us in Florence!We are pleased to see that you have appreciated our hotel for all the services we have provided, especially for our convenient location, good rooms and breakfast.So we look forward to welcoming you soon and in the meantime we send best regards from all our staff

10/10 Excellent

Craig

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centrally located making for easy access to anywhere in the Florence area.
Stayed 8 nights in Nov 2022
Response from Roberto on 1 Dec 2022
Dear Craig,thank you very much for your wonderful review on your stay with us in Florence!We are pleased to see that you have appreciated our hotel for all the services we have provided, especially for our central location.So we look forward to welcoming you soon and in the meantime we send best regards from all our staff

2/10 Terrible

Lisa

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
The property was centrally located and the staff (front desk) were helpful and polite. However, we had no hot water for the 4 nights we stayed! At all!! We were told daily it would be fixed, but never was. When we checked out, we were told we could not get any refund because we had already paid. But! They gave us credit for the 2 waters we drank. 4 pounds worth. We would NOT stay there again.
Stayed 4 nights in Nov 2022
Response from Roberto on 5 Dec 2022
Dear Lisa,We thank you first for your review and for the compliments for our location and for our helpful and polite staff.Anyway we are sorry for your evaluation and we apologize for the inconvenience occurred with the hot water.We would like to assure you that we did all that was possible for us to solve the problem as soon as possible.Anyway for any question about refund you can contact our Customer Care office.So we hope to have another chance to welcome you in the next future and we send kind regards from all our staff

10/10 Excellent

Christopher Matthew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and the location was good. The rooms were nice and clean.
Response from Roberto on 3 Nov 2022
Dear Christopher Matthew,thank you very much for your wonderful review on your stay with us in Florence!We are pleased to see that you have appreciated our hotel for the services we have provided, especially for our great staff, good location and for our nice and clean rooms.So we look forward to welcoming you soon and in the meantime we send best regards from all our staff

8/10 Good

Terry

Stayed 1 night in Oct 2022

10/10 Excellent

Donna

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay here very much. Staff was friendly and knowledgeable. Close to train station, shopping and restaurants.
Stayed 3 nights in Sep 2022
Response from Roberto on 26 Oct 2022
Dear Donna,thank you very much for your wonderful review on your stay with us in Florence!We are pleased to see that you have appreciated our hotel for the services we have provided, especially for our friendly and knowledgeable staff and for our convenient location.So we look forward to welcoming you soon and in the meantime we send best regards from all our staff

10/10 Excellent

Nadia

Travelled with family, Business traveller
Liked: Staff & service
It is an old hotel but the staff and the location are amazing. The lady at front desk was super helpful and check in was very pleasant. Location was superb! walking disantance to attractions:)
Stayed 1 night in Oct 2022
Response from Roberto on 21 Nov 2022
Dear Nadia,thank you very much for your wonderful review on your stay with us in Florence!We are pleased to see that you have appreciated our hotel for the services we have provided, especially for our amazing staff and location.So we look forward to welcoming you soon and in the meantime we send best regards from all our staff