“A good base for Tuscany.”

This Hotel is on the outskirts of Certaldo next to the area of San Gimignano. This has been a grain mill and is quite new looking,stylish and relaxed with very helpful daytime staff. Breakfast served is a sumptuous delight. Lorena's ,Ham and cheese puff pastry slice was wonderful. Being positioned near a main road and on a river makes for noise outside the Hotel and attracts insects from the river. We found rooms hot as air con was off and heating, which was on, was not needed. Brits used to cold October's we supposed. Information regarding local eateries, train times, bus times and taxi's are given by very helpful staff. The staff gave us options rather than just giving one choice. Local taxi driver they recommedned was very good and helpful.

“Good service, lovely hotel”

Having read a number of good reviews on trip advisor, opted to stay here on a short break in Tuscany. The hotel is about 4 years old, is well kept, spotless in fact. Some reports say they were dissapointed that it was by a busy bypass. It is situated by a bypass, but busy it is not. If you want a hotel with a pool to lie by in the peaceful Tuscan countryside, this is not the place. But if you want a base to explore this fits the bill. Thestaff are excellent and try very hard. Directed us turn for turn on the first night, offered us drinks on arrival, suggestions for restaurants were accurate and commendable. Had a problem with my keycard, went to reception, changed the card. 5 minutes later safely in the room the receptionist called to check that the card was functioning. Little like this go a long way. Buffet breakfast was ample, fresh coffee made to order. All in all a lovely hotel.

“excellent service”

Smiling and helpful hotel staff. Clean, spacious room. Great breakfast, served outdoors. Location near railway station (5 minutes walk) facilitates a trip to Firenze and other destinations.

“The best hotel we had in our two weeks trip in Italy”

Nice hotel, great staff! They were very helpful from the in town restaurant selections to wineries directions in the region. A welcome glass of champagne was more than expected! The large and modern room, along with the courteous breakfast staff, made this hotel the best in our two weeks trip in Italy.

“Great hotel for base in Tuscany”

This was a wonderful place to use as home base for exploring Tuscany--equidistant from Pisa, Siena, and Florence, and in a region with many vineyards. The staff was extremely friendly and helpful, the rooms were modern, and it was a delight to reside there.

“Brilliant hotel -lovely area”

I've got this wrong,haven,t I and have reviewed the hotel and locality where I should have reviewed the trevel experience. This therefore is the travel review. We flew from Manchester to Amsterdam (good restaurant in airport) where lengthy wait before connection to Florence. Surly,unhelpful girl at Sixt car hire at Florence airport (next time we'll use another company) Return journey was chaotic. The incoming flight from Amsterdam was seriously delayed and we were re-routed via Gatwick on a different airline (KLM to BA). Airline girl at Florence was helpful and professional. One of our cases was left off the flight,remained in Florence and we were only reunited with it a couple of days after our return. Florence airport is small with limited facilities. Because of the delays we had to wait in a smallish area where the numbers of people seeking food, seats and general facilities exceeded the ability of the airport to satisfy those demands (food basic but of good quality eaten whilst standing bacause of lack of seating). Not the best ending to the holiday perhaps but nothing could have soured our memories of a wonderful holiday in a brilliant hotel in a lovely area full of friendly,welcoming and helpful people (except for the dreadful Sixt girl.) Incidentally, the car was dirty and from the fact that the girl did not seem to know exactly where it was I suspect it had not been looked at since last returned.We wrote "unchecked" in the box "vehicle condition".Advise you do too.

“CLEAN BUT BRINGS YOUR TOWELS!!!!”

Overall I was not impressed with their small town mentality. The administration showed no business acumen whatsoever. This is not the way to treat a client and prospect clients. They had their clause written at the back of the invoice in very fine print. Who reads fine print on vacation. It is called vacation because you want to get away from bureaucracy and redtape not get into it. I know that I will never recommend this hotel to my clients.

“Absolutely the Worst!”

Suffice it to say we will not be going back to Hotel Certaldo or to Certaldo at all. The area was very hostile towards Americans. While we expected some of this we were not prepared for the complete and utter open hostility which was shown to us by every single person we met in the area. Be warned if you go that the towns shops and restaurants shut down from about 12 noon to 3:30 or so. If you want something to eat during these times or just want to do a little shopping, tough. You will have to venture out of Certaldo and find yourself another town to visit. If you depend on the Hotel to help arrange activities, reservations, etc. good luck. Long story short, we canceled our trip in the middle of it because of such a horrible experience.

“Great Hotel (If you are driving)”

Modern accomodations, gracious and helpful staff, excellent breakfast selection. I would definitely recommend the place.