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Reviews of Bellevue House

Bellevue House
Via Della Scala 21, Florence, FI

Reviews

9.4

Exceptional

Rating 10 - Excellent. 264 out of 381 reviews" "
Rating 8 - Good. 94 out of 381 reviews" "
Rating 6 - Okay. 16 out of 381 reviews" "
Rating 4 - Poor. 4 out of 381 reviews" "
Rating 2 - Terrible. 3 out of 381 reviews" "

9.4/10

Cleanliness

9.6/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Michelle

Liked: Cleanliness, staff & service
Disliked: Room comfort
Uncomfortable sleep but clean
Nicest couple who hosted and welcomed me. It is an old building and dated but it was a clean and spacious room. The bed however was extremely uncomfortable and the air conditioning didn’t work the best. Thankfully it wasn’t too hot at night.
Stayed 3 nights in Sep 2023

10/10 Excellent

Evelyn

Stayed 3 nights in Jul 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Big Room
Stayed 3 nights in Jul 2023

8/10 Good

LISA

Liked: Cleanliness, staff & service
Excellent location
Our host was very informative and shared where to go for meals, best views etc. It was excellently located not too far from the train, an easy walk with luggage. It is a very old building but comfortable. A small lift to help with bags.
Stayed 2 nights in May 2023

10/10 Excellent

Kristin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely couple who owns the hotel and welcomes you on check-in. Location is convenient, right next to Florence's main train station and within walking distance to all major attractions in the city. Highly recommend staying here
Stayed 2 nights in May 2023

10/10 Excellent

Sara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and host
This was an amazing stay with a perfect host. He told us about places to eat, see and even mapped it out for us. The ac worked great, wifi was strong and the bathroom was very spacious. 100% recommend
Stayed 1 night in May 2023

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities
The Perfect Italian Inn
We thoroughly enjoyed our time at Bellevue House. We wanted an authentic Italian experience and it was that with great linens, a comfortable bed and a wonderful shower. Everything was spotless and very clean. Our room was spacious, Sophia. The Innkeeper was so kind and helpful. He gave us the names of several family owned/ run restaurants that had delicious food. There is a small, newer elevator that was able to carry my husband and I up to the 4th level (3rd floor) which was a godsend after days spent site seeing. They had daily maid service that kept everything spotless. If we find ourselves in Florence again we will be staying at Bellevue House.
Stayed 3 nights in May 2023

10/10 Excellent

Carrie

Stayed 4 nights in May 2023

8/10 Good

Carrie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very close and convenient to train station and city center. Clean and staff were available and helpful.

10/10 Excellent

mary b

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hospitality
Stayed 3 nights in Apr 2023

8/10 Good

STACEY, Flourtown

Liked: Cleanliness, staff & service, amenities
This is an older property. You cannot expect this to be a traditional "hotel", as you would think of in America. The walls are very thin. It was clean. I had everything I needed. It felt safe. The owner was very helpful. I only use the room as a "base", so I need basics and location. Shower and amenities were great. Room was clean.

10/10 Excellent

JULIA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked three rooms at the Bellevue House in December for my adult kids, myself & husband and sister. Communicating with Luciano was so easy! He took such good care of us. Not only by reaching out, but by sending us detailed pictures and info on the building. Bellevue House is an easy walk to the train station. There is a lift, but just to warn you, it’s the slowest lift ever. No joke. There is even a note in the lift stating that due to the history of the building, they had to go by certain protocols. But hey, at least there IS a lift. It is small tho. The 3 rooms were great, clean and comfortable. Good size bathrooms were very nice and clean with nice shampoos and soaps. (No conditioner, but that seems to be an Italian thing along with no wash cloth/face size towels). Luciano gave us some great recommendations for restaurants (loved Osteria la Scala) and told us about the Farmacia di Santa Maria Novella, the oldest pharmacy in Florence, which happened to be across the street. A must visit!! He kindly kept our luggage when we had an early tour. We would definitely recommend staying here. Thanks Luciano!

10/10 Excellent

Enrique

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay. So close to Duomo. Luciano was a wonderful host. Will be back.

10/10 Excellent

Charley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is near the Metro which is convenient, on top of that there are many restaurants nearby and walkable to the major landmarks. Finally, the host is very friendly.
Stayed 2 nights in Nov 2022

10/10 Excellent

timothy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property, close to the train station and all of the sites of Florence. The hotel manager and his wife were incredibly helpful and friendly. A slow elevator was the only thing that could be improved.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing!
A fantastic experience. Luciano and his wife are simply amazing. A memorable experience in all respects. We will certainly return to this hotel and would recommend without hesitation.
Stayed 2 nights in Oct 2022

10/10 Excellent

Karla

Stayed 1 night in Oct 2022

10/10 Excellent

Thomas

Travelled with partner
Liked: Staff & service, property conditions & facilities
Location is great ... close to one of the main Piazzas and quaint. Host is always available onsite. Great check-in process.... no "virtual" check-in. Host is physically present all day.
Stayed 3 nights in Oct 2022

10/10 Excellent

Ginette

Stayed 4 nights in Sep 2022

10/10 Excellent

DUANE

Stayed 1 night in Sep 2022

10/10 Excellent

Shobha

Stayed 4 nights in Sep 2022

4/10 Poor

Khiet

Stayed 1 night in Sep 2022

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Review
The front desk people were super helpful and would recommend this hotel! Mark Kiddell
Stayed 1 night in Sep 2022

10/10 Excellent

Nicole

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This charming hotel has as much character as its owner. We were welcomed like family into our room which was well appointed, authentic old-world feel with modern comforts. It was very easy to reach by train from the airport and close to everything.
Stayed 1 night in Jul 2022

10/10 Excellent

Tamer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay , the owner is very accommodating. Walking distance to the train station and shopping as well
Stayed 1 night in Jul 2022

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Luciano was a wonderful host - very personable and attentive to our needs. I would highly recommend Belleview House!
Stayed 4 nights in Jun 2022

10/10 Excellent

Leslie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unparalleled guest service
We only stayed one night (our last night) at Bellevue House. All 3 of us wish we had scheduled more nights here. It was the perfect end to a great vacation. I cannot say enough about how fabulous the owners of this hotel are. Here’s one example but there are several. We had an early flight and had to get a 3:30am taxi to airport. Alex knocked on our door at 3:15 to make sure we were up and he helped us get all of our bags to the curb and waited with us to make sure taxi arrived. Who does that?!! We were blown away by the warmth and personalized attention we received here. I truly hope to return one day for a longer stay.
Stayed 1 night in Apr 2022

10/10 Excellent

Edward Picardi,

Travelled with family
Liked: Staff & service
51 steps or a alpw elevator to the hotel but wasn't a problem. Ran by father and son, exceptionally nice. Great location also. Only odd thing was tv which had 2 channels. One was BBC and the other was the China propaganda channel. Wanted to see Italian language simply to listen more to Italian
Stayed 3 nights in Apr 2022

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A perfect location for an overnight stay or for a longer vist to Florence. The owner bent over backwards to help us with everything from restaurant suggestions to sightseeing. We would stay here again in a heartbeat!
Stayed 1 night in Mar 2022

8/10 Good

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great family hotel in the heart of Florence
Super friendly family hotel. We got great breakfast and dinner recommendations. The location is perfect, too. Overall, we had a very nice stay. Thank you.
Stayed 2 nights in Oct 2021

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Amazing and friendly hosts, great location
Stayed 2 nights in Oct 2021

10/10 Excellent

Suk-Joon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service by deeply caring hosts.
Great service! Family-run business. Extremely nice and kind people who deeply care about their guests.
Stayed 3 nights in Jul 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, service and convenient price. I would return
Stayed 1 night in May 2021
Response from luciano on 4 Jul 2021
Dear Guest, Many thanks for your nice review and we look forward to welcoming you again at our place. Best regards, Luciano

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderfully friendly couple
Stayed 2 nights in Sep 2020

10/10 Excellent

Ahmed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent place 🖐
Everything was really great .. location Amazing ,room was big and clean , toilet was big and clean , owners they so friendly and nice .
Stayed 3 nights in Aug 2020

10/10 Excellent

Nigel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent overall stay.
We stayed here for 2 nights. and we are so glad we did. The hotel is on the top floor of the building which also houses other hotels. Easily found from Florence train station. As its the top floor of course it has a few flights of stairs but there is a lift which although it is slow(due to age of building) it works great. The welcoming wss very nice and Alex explained loads to us as you need codes to get into the premises and for the lift. Incidentally Alex came down the stairs to greet us and took our bags up. The rooms were spacious and very clean and lots of towels and toiletries. The bed was very comfortable and there is air conditioning which worked ok. Shower was also very good and hot. I think the family live there also so always on hand and not intrusive. There is no breakfast option.Overall we would stay here again if we ever went back to Florence.
Stayed 2 nights in Aug 2020

10/10 Excellent

RachelB, Kent UK

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely spacious room. Luciano and Alessandro were very welcoming. Would definitely stay here again next time I'm in Firenze. Grazie mille!
Stayed 3 nights in Aug 2020

4/10 Poor

Verified traveller

Business traveller
Disliked: Staff & service
Stayed 4 nights in Nov 2019
Response from Luciano on 11 Dec 2019
Dear Guest, I am sorry to learn that you had an unhappy stay with us although we offered you a room upgrade. I know I made a mistake entering into your room with my plummer to check the WC thinking that you were out but after receiving your unkind message, I asked you to forgive me at least 3 times. Sorry again and I wish you a Happy Cristmas. Luciano

10/10 Excellent

Monika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2 days on florence
It was a wonderful experience staying at Bellevue house. The location is perfect for a walking tour of Florence and near to the santa Maria station. The hosts were very helpful in guiding us to get around and suggestions about eating places around. Very comfortable big rooms. No TV but has great WiFi. Since it's an old building but well maintained you might get a feeling of living in a old castle
Stayed 2 nights in Nov 2019
Response from luciano on 26 Nov 2019
Dear Monica, We are thrilled to read your wonderful review, but ( mainly for other potentional bookers ) kindly allow me to remind you that we do have a TV ( satellite ) and that is on the table right in front of the bed. Also thanks for the equally nice review written in our guest book. Bst wishes from all of us, Luciano Michel and family

8/10 Good

Maral

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2019

10/10 Excellent

Gari

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This family run hotel was an absolute gem. They were kind and attentive and spent lots of time suggesting places to go and eat on the local map. Our best and favorite meal of our entire trip to Italy was a recommendation by Ale. The location was central to everything we wanted. The hotel is older, much like the city. However, they keep it clean and the charm is off the charts! The room was huge and worth every cent!
Stayed 2 nights in Oct 2019

8/10 Good

Kieron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2019

6/10 Okay

Craig, Seattle

Travelled with family and small children
Liked: Staff & service
Disliked: Amenities
I liked Luciano. He was super helpful especially since we came in late due to a delayed flight. The place is historic setting so it is very old. The three days there we did not get room service or fresh linens and towels. But we were busy most of the time anyway. When leaving we were charged a “room tax” of 2 euros per person per night. Cash only. I would have tipped him that just because he was a very nice person.
Stayed 2 nights in Oct 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the owner’s son who was on duty and extremely courteous with recommendations on where to eat, shop and how to get there. Everything was well done and the location was nice and quiet to sleep.
Stayed 5 nights in Oct 2019

10/10 Excellent

Craig, Seattle

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is in excellent walking distance to everything. The person that greater us, Luciano was amazing. Our flight coming in was delayed by 2.5 hours and he was kind enough to stay up well past midnight and make sure we made the trip ok from the airport. Exceptional. The room is large. High ceilings. Very open. It is in a historical building. They have a lift for those who do not like the 4 story walk up. Love the space, but Luciano will make me come back!
Stayed 1 night in Oct 2019

10/10 Excellent

Sharon, NC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Minutes from Great Sites!
We picked Bellevue House based on prior reviews and so we could not only walk to all the must see sites but also be close to the starting point of our tours. We were not disappointed. Do read the email sent prior to check-in with entry and elevator codes! The owner was wonderful with lots of helpful advice. Loved having the kettle, mini fridge and daily water. The lift is slow but gets the job done. It might have been operator malfunction but it would have been nice to have a cooler room.
Stayed 3 nights in Sep 2019

10/10 Excellent

Verified traveller

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location near the train station. Very helpful and accommodating staff. Basic but comfortable room with lovely pressed sheets.
Stayed 1 night in Sep 2019

10/10 Excellent

Boon, SINGAPORE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice cozy place... Great owner who gives lots of great advice
Stayed 3 nights in Oct 2019