We arrived before check-in time. The front desk person, Veronika, was fantastic. Our room was not ready but she offered to have our luggage stored and delivered to our room so we could get out and start our vacation. She took the time to explain the map of Florence as well as public transportation since the hotel shuttle only ran at certain times and you had to have a reservation. ( That would be one thing I would change)
We were greeted EVERY time we entered or left the hotel with absolute friendliness making us feel most welcome. Everyone from the front desk to the bar and dining room was amazing. Definitely don't see that kind of service in the US hotels.
Our room was on the first floor and spacious. More than we expected. Robes and slippers for use. Room was made up daily and i think in the evening someone straightened the room again while we were out.There was a safe in the room as well as a small fridge and coffee pot.
I can't see enough great things about our week stay except that I would recommend the Villa Olmi to anyone and would stay again when I get to return to Florence!
Thanks again for a wonderful experience and our best to the staff for such great service!!!
Kimberly from Illinois
Occupying 6 hectares (15 acres) in a rural area southeast of Florence, Villa Olmi Firenze - MGallery Collection is within 6.5 …More
Alberto on the front desk was superb to say the least, very welcoming and nothing is to much trouble should you require help. Anastasia and Raffarella also on front desk offered a great deal of help to my wife in contacting a store in Sienna with regard to a purchase. They ensured that the queary was dealt with quickly, then sorted out the problem themselves by getting in the hotel housekeeper. Train and bus schedules were printed off for us, as well as sites to see and tour booking. The Hotel is a beautiful Centuries old Building and is very well looked after. Rooms are superb, very well furnished and the bathroom spotless. The Hotel bar is very well stocked and prices that were cheaper than we thought they would be. Dining room is very good but only serves breakfast. However, the breakfast was first class, staff very attentive but without being at your table every second. Very Highly Recommended. We would stay there again without hesitation.
Dave & Toni from South West UK
This romantic hotel is located in the heart of Florence, walking distance from Church of Santa Maria Maggiore, Cathedral of …More
"Liked the convenience of hotel to airport and city"
Staff was extremely accommodating and very nice. Wonderful that they spoke English too. They helped with all our concerns and we also enjoyed a wonderful bus trip into Florence. The breakfast was excellent and it was so nice to be able to get a bite to eat midday in the lounge area. Loved the access to internet too. Just a little warm in the rooms without any airconditioning but otherwise comfortable.
Situated in the business district, this hotel is close to Archimede's Garden, Villa di Castello, and Parco delle Cascine …More
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