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Reviews of Highlander Motel

2 out of 5
Highlander Motel
533 W Route 66, Williams, AZ

Reviews

8.0

Very good

Rating 10 - Excellent. 233 out of 609 reviews" "
Rating 8 - Good. 216 out of 609 reviews" "
Rating 6 - Okay. 99 out of 609 reviews" "
Rating 4 - Poor. 37 out of 609 reviews" "
Rating 2 - Terrible. 24 out of 609 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Cynthia

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, quiet, comfortable beds. Economical.No frills but that was expected and accepted. It suited our needs
Stayed 2 nights in Apr 2024

8/10 Good

gregory

Liked: Cleanliness, staff & service, property conditions & facilities
An older motel, but it's clean and convenient, and fits in perfectly with the Route 66 vibe that it's a part of.
Stayed 1 night in Apr 2024

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient. Clean. East check in. Respectful and helpful staff. No frills but a good safe place to rest
Stayed 1 night in Feb 2024

10/10 Excellent

Ruimin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

8/10 Good

Ray

Stayed 1 night in Dec 2023

2/10 Terrible

Katreena

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is HORRIBLE, disgusting, sketchy rude prick front desk clerk(owner?) this place is a SCAM no check in after 3 pm with a 10 am checkout.. STAY AWAY!! To get a refund when you book at 6 pm and the prick won’t let you check in since it is after 3 pm Hotel was very unreasonable and rude but finally got through to the customer service rep was told I’ll get refund.
Stayed 1 night in Nov 2023

10/10 Excellent

Cornelia

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice quiet stay.
Stayed 1 night in Nov 2023

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient to everything, so easy to bring your luggage to room,
Stayed 1 night in Oct 2023

8/10 Good

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Reasonable price, basic room, easy walk to town and supermarket. Our room was farthest from the main road and was very quiet. Bed was very firm and might not be good for everyone but worked fine for me.
Stayed 1 night in Oct 2023

10/10 Excellent

Juan F

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If your looking for a quiet no frills place to rest then this is it. Room was clean, bed was comfortable and staff was friendly.
Stayed 1 night in Oct 2023

4/10 Poor

Peter

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Never again
Cramped room with 2 double beds, which are short fulls, each with one side to the wall. Lock on door was a joke, you did not even a key to open it
Stayed 1 night in Oct 2023

8/10 Good

Dongwoo

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location to the main area, Aged but clean room condition. Considering the affordable price range, it works
Stayed 2 nights in Oct 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check in was easy, owner was pleasant, room was clean
Stayed 2 nights in Oct 2023

6/10 Okay

Bill

Business traveller, Travelled with family
Liked: Cleanliness, property conditions & facilities
Basic small motel
It was a room. It was cheap until I had a family member show up to visit during my business trip and was charged $25 extra a day. Next time I'll go somewhere else. I didn't like that they kept trying to get me to pay with cash and didn't want to give me a receipt after running my credit card. Shady stuff y'all. But a good location. And it was very clean. Didn't use wifi or watch the TV.
Stayed 2 nights in Sep 2023

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

8/10 Good

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome
Great place for a good night of sleep
Stayed 1 night in Jul 2023

10/10 Excellent

Patricia

Stayed 1 night in Jul 2023

10/10 Excellent

CHERYL, Anchorage

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

2/10 Terrible

Daniel, loma

Travelled with family
Disliked: Staff & service, property conditions & facilities
Very old and dated
Stayed 1 night in Jun 2023

8/10 Good

Vanessa

Travelled with group
Liked: Cleanliness, staff & service
Nice clean place to stay, reasonably priced. Only complaint is the water pressure wasn’t good & our shower head was broken, it kept spinning while it was on.
Stayed 1 night in Jun 2023

10/10 Excellent

Steven

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We loved staying here. The owners were great and we were walking distance to shops and restaurants.
Stayed 2 nights in Jun 2023

10/10 Excellent

A

Liked: Cleanliness, staff & service, property conditions & facilities
Well located. Friendly staff.
Stayed 1 night in Jun 2023

10/10 Excellent

PRISCILLA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023

8/10 Good

Valerie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This was just a quick overnight stop along a long trip. The room was small but it was spotless and had a great mattress, nice linens and good shower/water pressure. Clean fridge and microwave. Staff was very friendly and helpful. Nothing fancy, but a nice stay at a great rate.
Stayed 1 night in Jun 2023

8/10 Good

Tara

Stayed 1 night in May 2023

8/10 Good

gregory

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, simple, efficient, location, cost, good shower
Stayed 1 night in May 2023
Response from manager on 30 May 2023
Thank you for staying with us, we appreciate your feedback!

10/10 Excellent

Debra

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
We love this place. The staff is attentive & so friendly.
Stayed 3 nights in May 2023
Response from manager on 30 May 2023
Thank you for staying with us, we appreciate your feedback!

6/10 Okay

Peter

Disliked: Cleanliness
Needs basic renovation - not just paint Could be cleaner than it was.
Stayed 1 night in May 2023

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, property conditions & facilities
Quaint,clean, and affordable
Stayed 1 night in May 2023

6/10 Okay

brian

Liked: Cleanliness, room comfort
Disliked: Staff & service
Don't give up your drivers license info
The hotel was clean and in a safe area and within walking distance to everything. The issue is at check-in. I had prepaid for the room. When I gave him my credit card for security deposit, he typed my card info including CVV number into a spreadsheet. He then started to enter my drivers license number into his spreadsheet but Ibgot the card back. I explained to him how that is a security concern. You can't just give out your license number. He thwn showed me the passport number of guest before me and said he needed it for security. I said that is exactly why i don't want to give you my license info. After some discussion, he did let me check-in without him writing down my license.
Stayed 1 night in May 2023

10/10 Excellent

Michael

Stayed 1 night in May 2023

8/10 Good

Arnold

Liked: Cleanliness, staff & service, property conditions & facilities
The room was small but efficiently arranged. The place was well-kept and fairly comfortable. The furnace worked well. I was comfortable using an actual KEY in the door. It was convenient to have the car parked at the door. Staying at a unique vintage motel was part of our Route 66 Fun Run trip. The curtains at the window were too thin to block the early morning sun. The addition of a simple, straight-backed chair would make dressing easier.
Stayed 1 night in May 2023

8/10 Good

Verified traveller

Liked: Property conditions & facilities, room comfort
High on Highlander
Much better than expected for a 12 room motel!! It looks like they are doing a remodel. New floors. Almost instant HOT water. Room heater worked well but was dusty. Floors were a bit gritty. We will stay here for our 3 or 4 day visit as tourists. Beds were more comfortable than the ones here at the mid-scale motel we are currently staying at in Las Vegas. Maybe new mattresses? Would be at least a nine with a little more cleaning detail.
Stayed 1 night in May 2023

8/10 Good

June

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023

4/10 Poor

Kristin

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We had reservations at the Highlander but they overbooked and put us in a motel across the street. That hotel was not very clean and I felt a little unsafe.
Stayed 1 night in Apr 2023

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities, room comfort
Overall ok for the price
It was winter and heater in our room was broken. They tried to repair it next day though. Very old hotel but they have managed to keep it clean. As it is close to Grand Canyon, nice town.
Stayed 3 nights in Oct 2022

8/10 Good

Andrew

10/10 Excellent

jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Al patel on 10 Apr 2023
Thanks

8/10 Good

jilin

Stayed 1 night in Apr 2023

2/10 Terrible

Maggie

Stayed 2 nights in Mar 2023

6/10 Okay

Donna

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Mar 2023
Response from Al patel on 10 Apr 2023
Thanks

6/10 Okay

Paulette

Stayed 1 night in Mar 2023

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023
Response from Al patel on 10 Apr 2023
Thanks

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was clean. Good hot water. Near restaurants
Stayed 2 nights in Mar 2023
Response from Al patel on 10 Apr 2023
Thanks

8/10 Good

gary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2023

6/10 Okay

david

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2023
Response from Al patel on 10 Apr 2023
Thanks

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Al patel on 10 Apr 2023
Thanks

10/10 Excellent

Jill

Travelled with partner
Liked: Cleanliness, staff & service
Funky well run budget hotel. Toasty warm heat and shower and great location. Will return.
Stayed 1 night in Mar 2023
Response from Al patel on 10 Apr 2023
Thanks