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Reviews of DoubleTree by Hilton Edinburgh - Queensferry Crossing

4 out of 5
DoubleTree by Hilton Edinburgh - Queensferry Crossing
St. Margaret's Head, North Queensferry, Dunfermline, Scotland

Reviews

9.2

Wonderful

Rating 10 - Excellent. 459 out of 647 reviews" "
Rating 8 - Good. 137 out of 647 reviews" "
Rating 6 - Okay. 30 out of 647 reviews" "
Rating 4 - Poor. 14 out of 647 reviews" "
Rating 2 - Terrible. 7 out of 647 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Nicola

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Warm cookie on checkin was delicious!
Stayed 1 night in Mar 2024

10/10 Excellent

Louise

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous hotel and lovely warm welcome from the staff at reception. Thank you.
Stayed 1 night in Feb 2024

10/10 Excellent

Daniel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simply the best!
The best hotel I’ve stayed at in a long time. Everything about it was superb I was amazed by the cleanliness and attention detail for such a big chain. The staff were excellent in the food was beautiful which is made even more special by that absolutely wonderful view of the three bridges from the restaurant. The room is also super modern and trendy. Can’t wait to return!
Stayed 1 night in Jan 2024

10/10 Excellent

DARRAN PAUL

Stayed 1 night in Jan 2024

10/10 Excellent

Shirley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic loved the views
Stayed 1 night in Jan 2024

10/10 Excellent

Derek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Arjan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

carlie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Ashley

Stayed 1 night in Nov 2023

10/10 Excellent

Zuhumnan

Liked: Cleanliness, staff & service, property conditions & facilities
Best place to be
Stayed 2 nights in Nov 2023

10/10 Excellent

Darren

Stayed 1 night in Nov 2023

8/10 Good

Frank

Stayed 1 night in Nov 2023

10/10 Excellent

john

Stayed 1 night in Nov 2023

10/10 Excellent

Nathan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Andy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Graeme

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

8/10 Good

Susan, eagle River

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Be aware that there is no shuttle. We only needed to get to the train station, but couldn’t get a taxi or an Uber to come to this hotel. Taxis came sporadically. One lady had waited over 2 hours. Staff called for a taxi, and after we got into someone else’s, we went back to the desk to check on our taxi. We had been waiting over an hour at this point. The staff member said that she was unable to get us a taxi. But she never told us that. This apparently was because it was raining?
Stayed 1 night in Oct 2023

8/10 Good

Bernadette

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable room, clean and modern bathroom
Stayed 2 nights in Oct 2023

10/10 Excellent

Colin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable and quiet. Good location for our purposes.
Stayed 1 night in Oct 2023

10/10 Excellent

Wilma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Daniel

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Was amazing
Stayed 1 night in Oct 2023

10/10 Excellent

James

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really convenient access to downtown on the bus.... wasnt worth deiving downtown as the bus was fast and direct Hotel was nice... good resturaunt and clean and up to date
Stayed 3 nights in Sep 2023

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, good restaurant
Stayed 1 night in Sep 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Smooth checking with friendly staff and a most comfortable room
Stayed 1 night in Sep 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One Night Only
All the staff that I had interaction with were fantastic, 10/10. I’ve read in some other reviews that the hotel is difficult to get to without a car, utter nonsense, the north bound bus stop is a 2 minute walk and the south bound bus stop is a 4 minute walk. The bar had a good selection of Heineken brewery draught beers, the evening menu only had 1 vegan option, jackfruit balti, which was really good but something worth noting if it affects you. The breakfast buffet had an excellent range, catering for everyone from what I could see unless you’re extremely picky. The only real negative for me, and it may well only be select rooms, they’re not sound proofed. You can hear and be heard. My neighbour snoozed his alarm several times before 7a.m. Maybe I’m expecting too much but was a little disappointed with that. To finish on a positive, this is an ideal hotel if you’re visiting Edinburgh and don’t want to stay in the city. Fantastic local views over the Firth of Forth.
Stayed 1 night in Sep 2023

10/10 Excellent

Deborah

Stayed 1 night in Sep 2023

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Kal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

10/10 Excellent

Stephen

Stayed 1 night in Jul 2023

8/10 Good

Carol

Stayed 2 nights in Jul 2023

6/10 Okay

De Quan Alex

Travelled with partner
Liked: Cleanliness, staff & service
You need a car to get in/out of the hotel. As it is distant away from the city/town area. However, if you like quietness, this would be a good place for you. It would also be better if the Hotel can provide basic amenities (e.g., water, toothbrush and room slippers) for all rooms instead of differentiating the rooms and not giving them to some of the customers.
Stayed 2 nights in Jun 2023

8/10 Good

Neil

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, lovely staff, Very modern, I though the only thing that let it down was the food. We had a breakfast there but was very average.
Stayed 1 night in Jun 2023

10/10 Excellent

Brian

Stayed 1 night in Feb 2023
Response from Kirsty on 14 Jun 2023
Thank you for taking a moment to rate your recent experience. All feedback is appreciated as it helps us identify what we are doing right and areas in which we may need to improve I will pass your compliments on to the Team. Thank you for choosing to stay with us here at the DoubleTree by Hilton Edinburgh-Queensferry Crossing and we do hope you would consider staying with us again in the future.

10/10 Excellent

Lauren

Stayed 1 night in May 2023
Response from Kirsty on 14 Jun 2023
Thank you for taking a moment to rate your recent experience. All feedback is appreciated as it helps us identify what we are doing right and areas in which we may need to improve I will pass your compliments on to the Team. Thank you for choosing to stay with us here at the DoubleTree by Hilton Edinburgh-Queensferry Crossing and we do hope you would consider staying with us again in the future.

10/10 Excellent

Roger

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nothing within walking distance - shops, dining, gifts.
Stayed 1 night in May 2023
Response from Kirsty on 14 Jun 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We are reviewing your comments regarding - with our team as we continually work to improve our guest experience. Thank you for choosing to stay with us here at the DoubleTree by Hilton Edinburgh-Queensferry Crossing and we do hope you will consider staying with us again in the future.

8/10 Good

Runvir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Edinburgh and St Andrews
Convenient location, great breakfast and close to good restaurants (few minutes drive).
Stayed 2 nights in Apr 2023
Response from Kirsty on 5 May 2023
Thank you for taking a moment to rate your recent experience. We are so pleased that overall you enjoyed your stay in particular the breakfast and location of our hotel, I have passed your compliments on to the team. All feedback is appreciated as it helps us identify what we are doing right and areas in which we may need to improve I will pass your compliments on to the Team. Thank you for choosing to stay with us here at the DoubleTree by Hilton Edinburgh-Queensferry Crossing and we do hope you would consider staying with us again in the future.Kind regards KirstyReception Supervisor

10/10 Excellent

sean

Stayed 1 night in Apr 2023
Response from Kirsty on 5 May 2023
Thank you for taking a moment to rate your recent experience. All feedback is appreciated as it helps us identify what we are doing right and areas in which we may need to improve I will pass your compliments on to the Team. Thank you for choosing to stay with us here at the DoubleTree by Hilton Edinburgh-Queensferry Crossing and we do hope you would consider staying with us again in the future.

10/10 Excellent

Barbara

Stayed 1 night in Apr 2023
Response from Kirsty on 26 Apr 2023
Thank you for taking a moment to rate your recent experience. All feedback is appreciated as it helps us identify what we are doing right and areas in which we may need to improve I will pass your compliments on to the Team. Thank you for choosing to stay with us here at the DoubleTree by Hilton Edinburgh-Queensferry Crossing and we do hope you would consider staying with us again in the future.

10/10 Excellent

Lynne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Twixmas break
Most amazing service been hotel many times staff helpful and nothing to much trouble love hilton double tree
Stayed 2 nights in Nov 2022
Response from Kirsty on 26 Apr 2023
Thank you for taking a moment to rate your recent experience. We are so pleased that overall you enjoyed your stay in particular the service you received from our team. I have passed your compliments on to the team. All feedback is appreciated as it helps us identify what we are doing right and areas in which we may need to improve I will pass your compliments on to the Team. Thank you for choosing to stay with us here at the DoubleTree by Hilton Edinburgh-Queensferry Crossing and we do hope you would consider staying with us again in the future.Kind regards KirstyReception Supervisor

10/10 Excellent

STEPHEN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Kirsty on 20 Apr 2023
Thank you for taking a moment to rate your recent experience. All feedback is appreciated as it helps us identify what we are doing right and areas in which we may need to improve I will pass your compliments on to the Team. Thank you for choosing to stay with us here at the DoubleTree by Hilton Edinburgh-Queensferry Crossing and we do hope you would consider staying with us again in the future.

8/10 Good

Claire

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2023
Response from Pauline on 16 Apr 2023
Thank you for taking a moment to rate your recent experience and for choosing to stay with us here at the DoubleTree by Hilton Edinburgh-Queensferry Crossing

10/10 Excellent

Helen

Stayed 1 night in Feb 2023
Response from Kirsty on 2 Mar 2023
Thank you for your 10 out of 10 rating! We are pleased you enjoyed your stay.Thank you for choosing to stay with us here at the DoubleTree by Hilton Edinburgh-Queensferry Crossing and we do hope you would consider staying with us again in the future.

10/10 Excellent

Gemma

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2023
Response from Pauline on 13 Feb 2023
Thank you for your 10 out of 10 rating! We are pleased you enjoyed your stay.Thank you for choosing to stay with us here at the DoubleTree by Hilton Edinburgh-Queensferry Crossing and we do hope you would consider staying with us again in the future.

6/10 Okay

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Please don’t ruin a fantastic hotel !!
We stay here a lot this is a fabulous hotel staff are warming and friendly and breakfast is amazing. I think management need to have a think about some recent choices that will put me off possibly coming back and I think they will know straight away when I mention children running up and down the breakfast area that we’re friends of the staff and staying there and the smell of weed coming from the downstairs rooms possibly 105 area. This is such a brilliant hotel please don’t ruin it by putting authority money over guests that pay decent money for a fantastic hotel. Don’t let think go downhill !!
Stayed 1 night in Jan 2023
Response from Pauline on 5 Feb 2023
Thank you for your feedback. We are very sorry about the issues that you encountered during your stay with us. Please be assure that we take all feedback seriously as this helps us improve our product and services. The comments made were passed on to our senior management team and will be discussed at our daily meeting, and we can only apologise that we were unable to meet and exceed your expectations.We hope you will consider staying with us in the future and allowing us the opportunity to restore your confidence in our hotel. Thank you again for your time and feedback.Kind regards Pauline Front of House Manager

10/10 Excellent

Mark

Stayed 1 night in Jan 2023
Response from Pauline on 12 Mar 2023
Thank you for your 5 out of 5 rating! We are pleased you enjoyed your stay.Thank you for choosing to stay with us here at the DoubleTree by Hilton Edinburgh-Queensferry Crossing and we do hope you would consider staying with us again in the future.

10/10 Excellent

Garrie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will Return
Excellent relaxing hotel with great views. Food good, very clean and staff were all excellent, very professional and friendly. Kirsty on reception was a stand out being so helpful.
Stayed 1 night in Jan 2023
Response from Nicole F on 25 Jan 2023
Thank you for taking the time to review your recent stay.We are pleased that you enjoyed your stay and your compliments will be shared with Kirsty and the Team. As circumstances have been challenging and ever changing, feedback is greatly appreciated as it helps us learn more about the current guest expectation and identify what we are doing right and areas in which we may need to improve.Thank you for choosing to stay with us here at the DoubleTree by Hilton Edinburgh-Queensferry Crossing and we do hope to welcome you again in the near future.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from Nicole F on 11 Jan 2023
Thank you for your 10 rating and we are so pleased you had an enjoyable experience with us. We wish you a Happy New Year from all of us here at the DoubleTree by Hilton Edinburgh-Queensferry Crossing and we do hope you would consider staying with us again in the future.