Indoor pool

Reviews of Fernie Stanford Resort

3 out of 5
Fernie Stanford Resort
100 Riverside Way, Fernie, BC

Reviews

8.4

Very good

Rating 10 - Excellent. 468 out of 1003 reviews" "
Rating 8 - Good. 339 out of 1003 reviews" "
Rating 6 - Okay. 135 out of 1003 reviews" "
Rating 4 - Poor. 45 out of 1003 reviews" "
Rating 2 - Terrible. 16 out of 1003 reviews" "

8.2/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Wendy, abbotsford

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff .. very convienent for items needed
Stayed 3 nights in Apr 2024

10/10 Excellent

Jori

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, comfy beds. Breakfast was a nice bonus!
Stayed 2 nights in Apr 2024

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. Comfortable, quiet, clean, friendly, and exceptional value compared to many other hotels.
Stayed 2 nights in Apr 2024

6/10 Okay

Kenny

Travelled with family and small children
Liked: Staff & service
The toilet needs to be replaced, it's dirty. I also woke up in the middle of the night with this terrible urine-like smell. The hotel totally needs a touch up
Stayed 1 night in Apr 2024

10/10 Excellent

Melanie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Front desk worker was very helpful and patient, I didn’t catch is name.
Stayed 1 night in Apr 2024
Response from manager on 15 Apr 2024
Hello Melanie,It's wonderful to hear that the front desk worker provided helpful and patient service. We'll be sure to pass along your kind words, even if his name wasn't captured. We appreciate your feedback and hope to welcome you back for another great stay in the future!Sincerely,ManagerFernie Stanford Resort

10/10 Excellent

Corrine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay for families
Stayed 1 night in Apr 2024

6/10 Okay

Michael

Business traveller
Liked: Cleanliness
This is a very unique property with great views all around. The hotel could definitely use some upgrades or even some fresh paint to really spruce up the place. Overall an average experience with nothing really bad to say.
Stayed 3 nights in Apr 2024
Response from manager on 15 Apr 2024
Hello Michael,Thank you for your feedback! We're glad you enjoyed the unique property and the great views. We appreciate your suggestions for upgrades and fresh paint, and we'll consider them for future improvements. We're pleased to hear that your experience was overall average, and we'll strive to make your next visit even better.Sincerely,ManagerFernie Stanford Resort

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were amazing and competent. Pool, hot tub and sauna were relaxing. Jacuzzi suite was well laid out and bed was comfy. Reasonable price too. Definitely will be back.
Stayed 4 nights in Apr 2024
Response from manager on 15 Apr 2024
Hello Robert,Thank you for your kind words! We're thrilled to hear that you had such a positive experience with our staff and enjoyed the amenities, including the pool, hot tub, and sauna. It's great to know that you found the Jacuzzi suite comfortable and well laid out. We look forward to welcoming you back on your next visit!Sincerely,ManagerFernie Stanford Resort

8/10 Good

Michelle

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kids loved the pool quiet at night
Stayed 1 night in Apr 2024
Response from manager on 15 Apr 2024
Hello Michelle,We're delighted to hear that your kids enjoyed the pool and that you experienced a quiet atmosphere at night. We aim to provide a relaxing and enjoyable stay for all our guests. We hope to welcome you back soon for another wonderful visit!Sincerely,ManagerFernie Stanford Resort

10/10 Excellent

Karla

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay with family, we’ll be back!
Stayed 2 nights in Apr 2024
Response from manager on 15 Apr 2024
Hello Karla,We're thrilled to hear that you had a great stay with your family! We can't wait to welcome you back for another wonderful experience. Until then, safe travels!Sincerely,ManagerFernie Stanford Resort

10/10 Excellent

alonso, Calgary

Liked: Cleanliness, staff & service
Washrooms are ready to have some upgrades
Stayed 2 nights in Apr 2024
Response from manager on 15 Apr 2024
Hello Alonso,Thank you for your feedback. We appreciate your suggestion regarding upgrades to the washrooms, and we'll consider it as we strive to enhance our facilities for our guests' comfort. We hope to have the opportunity to provide you with an even better experience on your next visit.Sincerely,ManagerFernie Stanford Resort

6/10 Okay

Jenna

Liked: Staff & service
Stayed 5 nights in Mar 2024

10/10 Excellent

Paulette

Travelled with family and small children
Decent price..location..and facility
Stayed 1 night in Apr 2024
Response from manager on 15 Apr 2024
Hello Paulette,Thank you for your feedback! We're glad you found our price, location, and facility satisfactory. We hope to welcome you back soon!Sincerely,ManagerFernie Stanford Resort

8/10 Good

Jerry

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities
room was clean. breakfast didn't really offer much
Stayed 1 night in Apr 2024
Response from manager on 15 Apr 2024
Hello Jerry,Thank you for your feedback! We're glad to hear that your room was clean. We apologize for the lackluster breakfast options and will take your comments into consideration for improvement. We appreciate your input and hope to have the opportunity to enhance your experience in the future.Sincerely,ManagerFernie Stanford Resort

10/10 Excellent

Manuel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place for the price i paid.
Stayed 1 night in Apr 2024
Response from manager on 15 Apr 2024
Hello Manuel,Thank you for your feedback! We're glad to hear that you found our place to be nice for the price you paid. We hope to welcome you back again in the future!Sincerely,ManagerFernie Stanford Resort

8/10 Good

Amy

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, great pool and hot tub area. Continental breakfast is a little limited. The restaurant attached to the hotel was fabulous!
Stayed 2 nights in Mar 2024
Response from manager on 15 Apr 2024
Hello Amy,Thank you for your feedback! We're glad you enjoyed our hotel amenities, especially the pool and hot tub area. We appreciate your comments about the continental breakfast and are pleased to hear that you found the restaurant fabulous. We hope to welcome you back for another enjoyable stay soon!Sincerely,ManagerFernie Stanford Resort

8/10 Good

Cat

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed the pool area and hot tub. Staff were very helpful and friendly.
Stayed 2 nights in Mar 2024
Response from manager on 15 Apr 2024
Hello Cat,We're delighted to hear that you enjoyed our pool area and hot tub, as well as our friendly and helpful staff. We hope to welcome you back for another enjoyable stay in the future!Sincerely,ManagerFernie Stanford Resort

10/10 Excellent

Stephanie, St. Albert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

4/10 Poor

Ksenia

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
A very discourteous person checked us in, it felt like I was being checked into boot camp. Otherwise the hotel is good. Could do without the dead animals mounted to the wall, but I guess that is the theme in the foyer. The pool and hot tub was lovely.
Stayed 1 night in Mar 2024
Response from manager on 15 Apr 2024
Hello Ksenia,Thank you for sharing your feedback. We apologize for the discourteous check-in experience and any discomfort caused by the decor. Your comments are noted, and we will strive to improve our guest experience. We're glad you enjoyed the pool and hot tub and hope to welcome you back for a more pleasant stay in the future.Sincerely,ManagerFernie Stanford Resort

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, property conditions & facilities
Great spot and the restaurant was amazing. We will be back
Stayed 1 night in Mar 2024
Response from manager on 15 Apr 2024
Hello Alison,Thank you for your feedback! We're thrilled that you enjoyed your stay and found the restaurant amazing. We look forward to welcoming you back on your next visit!Sincerely,ManagerFernie Stanford Resort

10/10 Excellent

Raul

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My daughters and I enjoyed the facilities and would return.
Stayed 2 nights in Mar 2024
Response from manager on 15 Apr 2024
Hello Raul,We're delighted to hear that you and your daughters enjoyed our facilities! We look forward to welcoming you back on your next visit.Sincerely,ManagerFernie Stanford Resort

6/10 Okay

Jason

Stayed 1 night in Mar 2024

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great spot for a ski stay!
Stayed 1 night in Mar 2024
Response from manager on 15 Apr 2024
Hello Andrew,We're thrilled to hear that you enjoyed your ski stay with us! We hope to welcome you back again soon for more mountain adventures.Sincerely,ManagerFernie Stanford Resort

8/10 Good

Duncan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Kids livwd the pool and waterside
Stayed 2 nights in Mar 2024
Response from manager on 15 Apr 2024
Hello Duncan,We're glad to hear that the kids enjoyed the pool and water slide! We hope to see you all again soon.Sincerely,ManagerFernie Stanford Resort

6/10 Okay

Candace

Liked: Staff & service
Stayed 2 nights in Mar 2024

4/10 Poor

Kelsey

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
You can tell this place was awesome at some point. Now it’s like it’s struggling to stay alive.
Stayed 3 nights in Mar 2024

8/10 Good

Steve

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed the pool and waterslide.
Stayed 3 nights in Mar 2024

10/10 Excellent

Heather

Stayed 4 nights in Mar 2024

10/10 Excellent

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Had an awesome waterslide and it was pretty cool.
Stayed 1 night in Mar 2024

8/10 Good

Emily

Stayed 3 nights in Mar 2024

6/10 Okay

Andrew

Travelled with family
Disliked: Staff & service, property conditions & facilities
The staff were all very quiet and not approachable. When asking if it was possible to check in early, the front desk attendant almost seemed confused that I was even trying to attempt this. The pool was fun but a little cold, all the kids there were shivering with blue lips. The hotel did the absolute bare minimum of what was expected. Breakfast was very basic, toast, waffles, muffins, juice. Fruit would have been nice to offer. All in all it was an OK stay with a safe place to lay your head for the night, and a waterslide for the kids after a day on the slopes or biking.
Stayed 2 nights in Mar 2024
Response from manager on 15 Apr 2024
Hello Andrew,Thank you for sharing your experience with us. We apologize for any inconvenience you encountered during your stay, including the lack of warmth from the staff and the temperature of the pool. Your feedback is valuable, and we will address these issues to ensure a better experience for our guests in the future. We're glad to hear that you found the hotel to be a safe place to stay and that the kids enjoyed the waterslide. We hope to have the opportunity to welcome you back and provide a more enjoyable stay next time.Sincerely,ManagerFernie Stanford Resort

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best place very great ppl
Stayed 2 nights in Mar 2024

6/10 Okay

Savana

Travelled with partner
Liked: Cleanliness, amenities
We were on the first floor and the noise from the floor above was horrible. The restaurant onsite was really good though.
Stayed 1 night in Mar 2024

8/10 Good

Susan

Liked: Cleanliness, staff & service
👀
Stayed 1 night in Mar 2024

8/10 Good

Jacob

Stayed 1 night in Mar 2024

8/10 Good

Camilla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a room on the same pool as the pool and it was very noisy during pool hours
Stayed 4 nights in Mar 2024

8/10 Good

Simon

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024

10/10 Excellent

Ramandeep

Stayed 1 night in Mar 2024

8/10 Good

Gene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

8/10 Good

Kathleen

Stayed 1 night in Mar 2024

10/10 Excellent

Kristin

Liked: Cleanliness, staff & service, property conditions & facilities
Our stay was very enjoyable. Check-in was easy and the pool, hot tub, and sauna kept our 5 year old busy. We will be back for sure. Another plus was the proximity to the ski hill! A 5 minute drive down the road and we were ready to roll!
Stayed 2 nights in Mar 2024

6/10 Okay

Brent

Disliked: Property conditions & facilities
Hotel room desperately needs some basic maintenance and patch and paint job. Ive never seen a hotel room with so many unpatched holes from moving fixtures, racks and pictures. Basic maintenance is not expensive or difficult. This just shows pure greediness or laziness from hotel management.
Stayed 3 nights in Mar 2024
Response from manager on 15 Apr 2024
Hello Brent,We apologize for the condition of your room and any inconvenience it caused. Your feedback is valued, and we'll address these maintenance issues promptly to ensure a better experience for our guests. Thank you for bringing this to our attention.Sincerely,ManagerFernie Stanford Resort

4/10 Poor

Upagna

Travelled with family
Disliked: Cleanliness, property conditions & facilities
1. Looks clean superficially , but bathroom sticks 2. Continental breakfast doesn't have any protein
Stayed 1 night in Mar 2024

6/10 Okay

Sharon

Liked: Cleanliness
Stayed 1 night in Mar 2024

8/10 Good

Rob

Travelled with group
Liked: Amenities, property conditions & facilities
Got great views from the area gas station right there with convenient store to get everything a guy needs for a day of riding
Stayed 2 nights in Mar 2024

6/10 Okay

Pierre

the breakfast is basic and the room also
Stayed 4 nights in Mar 2024

10/10 Excellent

Signe

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the mountain. Excellent family suite gave us more than enough room. Kids loved the pool. Great breakfast.
Stayed 2 nights in Mar 2024
Response from manager on 7 Mar 2024
Hello Signe,We're delighted to hear that you enjoyed your stay in our family suite and that the kids loved the pool! It's wonderful to know that our proximity to the mountain and our breakfast options added to your experience. We hope to welcome you back soon!

10/10 Excellent

Elyse

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 1 night in Mar 2024
Response from manager on 7 Mar 2024
Hello Elyse,Thank you for your review. We appreciate your loyalty and we are extremely happy to hear that you had a great stay. We hope to welcome you back soon.Sincerely,ManagerFernie Stanford Resort

10/10 Excellent

Ward

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Stanford is close to the Fernie Alpine skill, it is quiet, it has a restaurant, And a pool waterslide that the kids enjoyed
Stayed 1 night in Mar 2024
Response from manager on 7 Mar 2024
Hello Ward,We're thrilled to hear that you enjoyed your stay at The Stanford! It's fantastic that our proximity to Fernie Alpine Ski Resort, quiet atmosphere, restaurant, and pool with waterslide made your experience memorable. We hope to welcome you and your family back again soon!

8/10 Good

col, Leavenworth

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, nice amenites
Stayed 6 nights in Feb 2024
Response from manager on 7 Mar 2024
Hello col,Thanks so much for sharing your experience & rating with us. We hope to see you again soonSincerely,Manager Fernie Stanford Resort