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Reviews of Americas Best Value Inn Vacaville Napa Valley

2 out of 5
Americas Best Value Inn Vacaville Napa Valley
1571 E. Monte Vista Ave, Vacaville, CA

Reviews

6.6
Rating 10 - Excellent. 187 out of 991 reviews" "
Rating 8 - Good. 279 out of 991 reviews" "
Rating 6 - Okay. 253 out of 991 reviews" "
Rating 4 - Poor. 149 out of 991 reviews" "
Rating 2 - Terrible. 123 out of 991 reviews" "

6.8/10

Cleanliness

7.2/10

Staff & service

6.2/10

Amenities

6.0/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

8/10 Good

Jennifer

Liked: Cleanliness, staff & service
👍
Stayed 1 night in Apr 2024

8/10 Good

Angelina

Stayed 1 night in Feb 2024

10/10 Excellent

gary

Easy access...
Stayed 1 night in Jan 2024

10/10 Excellent

Marie

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024

2/10 Terrible

Anthony

I’m pretty sure my bed had bugs.
Stayed 1 night in Jan 2024
Response from Guest Relations on 12 Jan 2024
Dear Anthony,All guest feedback is welcomed, and we appreciate you allowing us to host your visit to the city. Rest assured, our property receives regular pest control service to ensure a pest-free environment. However, we will share your comments with our specialist, and any indication of pests will be addressed immediately. Should you have any other concerns, please do not hesitate to reach out to us offline so that we can better assist you. Thank you, and we wish you well as your travels continue.

8/10 Good

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Destinee

Stayed 1 night in Dec 2023

10/10 Excellent

Marie

Stayed 1 night in Nov 2023

6/10 Okay

Tamika

Stayed 1 night in Nov 2023

6/10 Okay

Taylor

Stayed 1 night in Oct 2023

10/10 Excellent

Anbar

Stayed 4 nights in Oct 2023

4/10 Poor

Maralee

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Not sure if some units are lived in. Missing lightbulbs. Screens broken. Smelled like stale cigarettes. Pillows were not made for beds. Some insects on the bed. Clumps of dirt and grass on the floor. The walkway on the second florr was spongy, rotton plywood. It was quiet though.
Stayed 1 night in Oct 2023
Response from Guest Relations on 13 Oct 2023
Dear Maralee,Thank you for taking the time to share your thoughts. We are disappointed to read your review as it is not representative of the experience that we strive to provide for our guests. Regardless, your feedback will be shared with all of our team members for improvement and review. Please consider booking another stay with us so we can show you a much better experience.

10/10 Excellent

Marie

Stayed 1 night in Oct 2023

6/10 Okay

Nicolas

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Fine for a quick overnight
Stayed 2 nights in Aug 2023

4/10 Poor

Ingrin

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel wasn’t very clean. The room was in a teririble confition
Stayed 2 nights in Sep 2023
Response from Guest Relations on 25 Sept 2023
Dear Ingrin,While it was a pleasure to have you as our guest, we are disappointed that you had concerns with the cleanliness in your room. This is certainly not the typical experience for our guests, and we apologize. Rest assured, we will make any necessary changes to ensure our rooms are prepared and ready for guests. The next time your travels bring you this way, we hope you will consider returning.

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay. The room was very spacious. And it is located in a safe area. Lots of really convenient shopping and food options.
Stayed 1 night in Sep 2023

10/10 Excellent

Cassidy

Stayed 1 night in Sep 2023

10/10 Excellent

Clifford

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I liked the price. There was a lot of area in the room. The location was good for me. It is by 2 major roadways.
Stayed 2 nights in Aug 2023

6/10 Okay

Bernardo

Travelled with family
Disliked: Property conditions & facilities
Well, the time I spent there was little, I only slept but hey it was cheap it was clean but it had a strong smell of humidity
Stayed 1 night in Aug 2023

6/10 Okay

George

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities
There were signs of age of building both inside and outside my "3rd" floor room,such a cracks in bathroom tiles and lack of upkeep on porch outside the doors. Room was quiet however.
Stayed 1 night in Aug 2023

4/10 Poor

David

Liked: Cleanliness
Disliked: Staff & service
Americas Best don't care
the Americas Best wanted to give us a room upstairs I informed them that my wife could not clime stairs that she would fall down them. the man behind the counter did not care he still insisted on giving us an upstairs room. he tried to justify it by saying there was nothing about needing a ground level room never have I ever had a problem with requesting a ground level room at check in until now with this Americas Best. He charged me more for a ground level and justified by saying he was giving us a room up grade. I will not stay at Motel again sense they don't give a crap about the handicap.
Stayed 1 night in Jul 2023

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Property conditions & facilities
Don't stay here/unsafe
Floor in the room was sticky, the 2nd floor walkway needs to be replaced. Left key on dresser and left. Did not stay there. The police were there. Not a good sign. Got accommodations elsewhere. Close this property immediately and do a complete renovation.
Stayed 2 nights in Jul 2023
Response from ABVI on 23 Jul 2023
Thank you for your feedback. We apologize for your experience and your feedback will be shared with our cleaning staff. Our goal is to provide a clean, comfortable room and once again we are sorry for your experience.

8/10 Good

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from ABVI on 23 Jul 2023
Thank you for your feedback.

6/10 Okay

arlette

Travelled with family
Disliked: Property conditions & facilities
Definitely needs maintenance
Stayed 1 night in Jul 2023
Response from Travelodge Front Desk on 23 Jul 2023
Thank you for your feedback.

10/10 Excellent

Salvador

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from ABVI on 23 Jul 2023
Thank you for staying with us

6/10 Okay

Ken

Travelled with family
Disliked: Property conditions & facilities
property was very outdated. beds were worn and uncomfortable. Front staff employee stared at us while we waited for check in. other person who appeared to be a employee carried in a large box of beer in front of us. rooms were clean and good sized.
Stayed 1 night in Jun 2023
Response from ABVI on 23 Jul 2023
Thank you for staying with us and sharing your feedback.

10/10 Excellent

Lupe

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jun 2023
Response from ABVI on 23 Jul 2023
Thank you for staying with us.

6/10 Okay

Daniel C.

Travelled with family
Stayed 1 night in Jun 2023
Response from ABVI on 23 Jul 2023
Thank you for staying with us.

4/10 Poor

josephine

Travelled with partner
Disliked: Property conditions & facilities
no coffee pot.in room pool not ready.Has not been ready for over a year cannot take a bath. only shower mold in bathroom. not pet friendly. wi fi? not for laptops. i dont have a smartphone.nice fridge and macrowave,
Stayed 4 nights in Jun 2023
Response from Travelodge Front Desk on 12 Jun 2023
Thank you for your feedback and apologize for your experience.

8/10 Good

Helen

Stayed 1 night in Jun 2023
Response from ABVI on 23 Jul 2023
Thank you for staying with us.

10/10 Excellent

Richard

Stayed 2 nights in May 2023
Response from ABVI on 23 Jul 2023
Thank you for staying with us

4/10 Poor

SHARI, Morro Bay

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Good things: friendly staff, quiet nights, low price Bad things: filthy sticky carpet, toilet crooked and flush doesn't work properly, luke warm shower water, the bathroom seriously needs an upgrade!
Stayed 2 nights in May 2023
Response from Guest Relations on 6 Jun 2023
Dear Shari,Though we are glad you enjoyed our friendly staff, peaceful property, and affordable value, we regret that other aspects of your visit fell below your expectations on this occasion. Please know that cleanliness and ensuring our valued guests feel comfortable is one of our top priorities and will be discussed promptly as we make the appropriate changes and improvements. Thank you for bringing your concerns to our attention, and we hope you consider staying with us again in the future for a better visit.

2/10 Terrible

Rosemary

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Horrible! Torn carpet, smelly room, broken tile in bathroom, mold around tub, old and worn.
Response from Guest Relations on 4 Jun 2023
Dear Rosemary, It's always our goal to ensure a comfortable stay at a great value. Please accept our apologies for the ways in which we failed to meet your expectations. Your insights are appreciated and will be discussed internally so we can seize any opportunities for improvement. Thank you for being our guest during your time in Vacaville.

10/10 Excellent

Carri

Stayed 1 night in May 2023
Response from Travelodge Front Desk on 12 Jun 2023
Thank you for staying with us.

4/10 Poor

Henry

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Bugs crawling on floors and carpet dirty and dingy
Stayed 1 night in May 2023
Response from Travelodge Fairfield on 30 May 2023
Thank you for your feedback and we apologize for your experience.

10/10 Excellent

Sylvia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023
Response from Travelodge Front Desk on 12 Jun 2023
Thank you for staying with us

4/10 Poor

Denny

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
old run down exterior walkway area along entrance to second level rooms old towels
Stayed 1 night in Apr 2023
Response from Guest Relations on 13 Apr 2023
Dear Denny,It's unfortunate to hear about any lack of upkeep during your visit, as this is never our intention. We'll be sure to look into your comments further and make changes where necessary. Thank you, and we hope you'll join us again soon.

4/10 Poor

Sergio, Calistoga

Disliked: Cleanliness, property conditions & facilities
Hair dryer was broken.
Stayed 1 night in Mar 2023
Response from Guest Relations on 2 Apr 2023
Dear Sergio,We're sorry to hear about any issues regarding our amenities. We'll be sure to look into all your comments further and we hope you'll consider giving us another chance soon.

8/10 Good

Josephine

Travelled with family
Liked: Staff & service, room comfort
Great location. Room is outdated.
Stayed 6 nights in Mar 2023
Response from ABVI on 2 May 2023
Thank you for staying with us. We have started to complete some updates to our room and we hope to be completed in the near future.

10/10 Excellent

elena

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i like it because its quiet and its always clean good area
Stayed 1 night in Mar 2023
Response from Americas Best Value Inn Vacaville on 14 Mar 2023
Thank you for your feedback and your comments.

4/10 Poor

Verified traveller

Business traveller
Disliked: Property conditions & facilities
When we arrived at 3 pm, no king bed rooms with bathtub available. Had to change to 2 queen bed room. Would not allow me to rebook reservation thru hotels.com which meant I had to pay $6 more.
Stayed 1 night in Feb 2023
Response from Americas Best Value Inn Vacaville on 14 Mar 2023
Thank you for your feedback. Unfortunately any reservation done on line has to be modified on line.

10/10 Excellent

Christina

Travelled with family
Liked: Cleanliness, staff & service
Simple and clean
Stayed 1 night in Jan 2023
Response from Americas Best Value Inn Vacaville on 14 Mar 2023
Thank you for staying with us and sharing your feedback.

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great customer service
Stayed 2 nights in Jan 2023
Response from Americas Best Value Inn Vacaville on 14 Mar 2023
Thank you for staying with us and sharing your feedback about customer service.

6/10 Okay

Ruben

Travelled with family
Disliked: Cleanliness
Stayed 1 night in Jan 2023
Response from ABVI on 25 Jan 2023
Thank you for staying with us.

6/10 Okay

Isabelle

Travelled with family and small children
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Rusty refrigerator and microwave cigarette burnt marks all over furniture bathroom old
Stayed 1 night in Dec 2022

2/10 Terrible

Adrian

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was not clean at all. Hair on the floor, on the towels, sheets were dirty
Stayed 1 night in Dec 2022

2/10 Terrible

Calysta

Stayed 1 night in Dec 2022

10/10 Excellent

Ursula

Stayed 1 night in Nov 2022

10/10 Excellent

Lupita

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2022

8/10 Good

claudia

Liked: Cleanliness, staff & service, property conditions & facilities