Dear David, Thank you for sharing your feedback. We apologize for any inconvenience caused by our amenities and services not meeting your expectations. We appreciate your comments and will use them to improve our communication and offerings on our website. Guest satisfaction is important to us, and we will review our policies to ensure clarity for future guests. Please accept our apologies for any confusion. We value your input and hope to have the opportunity to provide a more comfortable experience on your next visit. Sincerely,Hotel Management

Dear Tina, Thank you for your kind words about Extended Stay America! We're delighted to hear that you enjoyed your stay with us and that our staff contributed to making your weekend great. Providing comfortable accommodations and excellent service is our top priority, and we're thrilled that you found our room comfortable and our staff friendly. We're glad our convenient location met your needs for a fantastic weekend in town. Your satisfaction is our reward, and we look forward to welcoming you back for another enjoyable stay. Sincerely,Hotel Management

Dear Eric, Thank you for bringing these concerns to our attention. We sincerely apologize for the unsatisfactory conditions you encountered during your brief stay. Our team is addressing these issues immediately to ensure a more pleasant experience for our guests. Your feedback is invaluable, and we regret any inconvenience caused. Should you reconsider staying with us in the future, we would welcome the opportunity to provide you with a much improved experience.Sincerely,Hotel Management

Dear Angelia, We are disheartened to see your comment, as this is far from what we want our guests to experience. Our promise to our guests includes a commitment to providing a clean and well-maintained environment, and we want to reassure you that we follow the most rigorous industry standards regarding our suites’ cleanliness and pest control. Still, we will inspect your room professionally and treat it as a precaution. We hope you will revisit us and allow us to provide you with a more seamless stay.Sincerely,Hotel Management

Dear Hanjiu, We are glad you found the room at Extended Stay America pretty clean. We apologize for any inconvenience regarding the lack of shampoo. Our team will look into the concern of cooking smells to ensure a more comfortable stay for our guests. Thank you for your feedback, and we hope to welcome you back soon.Sincerely,Hotel Management

Dear DENNIS, Thank you for sharing your remarks about your experience at our hotel. We are sorry for the disappointment and inconvenience caused to you. We are discussing this with our housekeeping and maintenance team to review the room and check the missed spots. Also, our front desk is available to help you, and we regret if they were not available at the mentioned time to serve you. Let us correct this for you on your next visit and regain your trust. Please return, and we will better your experience.Sincerely,Hotel Management

Dear Courtney, Thank you for taking the time to write a review of our hotel. Your comments on the mentioned issues have left us disheartened. We will look into this further and significantly appreciate you bringing this to our attention. Your remarks are noted and shared with the concerned individuals for further improvement. Our staff is included in the discussion to ensure this service failure doesn't happen again. Your feedback will help us to improve our service and guest experience continuously. Please return, and we will provide you with a flawless stay in the future.Sincerely,Hotel Management

Dear Ken, Thank you for taking the time to write a review of our hotel. Your comments on the mentioned issues have left us disheartened. We will look into this further and significantly appreciate you bringing this to our attention. Also, we apologize for the various problems you mentioned. Our concerned team is included in the discussion to ensure this failure doesn't happen again. Your feedback will help us to improve our service and guest experience continuously. Please feel free to connect to our front desk for further assistance. Everything we do aims at providing you with an excellent hotel experience. We want to regain your trust and hope you give us that chance.Sincerely,Hotel Management

Dear Charles, Thank you for your feedback. It isn't enjoyable to read about your experience with us. Please accept our apologies for the disappointing experience and allow us to discuss it with our team so that this never repeats. Further, we don't let situations like yours with our strict quality control standards. But the room's condition you described is not okay and not what we stand for. We will address this with our staff and reiterate the importance of impeccable customer service and attention to detail. Further, we will instruct them to double-check the rooms before delivering them to the guest. Our aim is to provide every guest with an exceptional stay, and we are sorry this was not your experience. Please give us another chance to provide you with the hospitality you deserve. Sincerely,Hotel Management

Dear Justice, Thank you for being a guest in our hotel. We were sorry to read about your experience. We follow the most rigorous industry standards when it comes to the cleanliness and pest control of our rooms, but the room you occupied will be professionally inspected and treated as a precaution. Thank you again for bringing this to our attention, and we hope to welcome you back soon.Sincerely,Hotel Management

Dear Bharat Kumar, Please accept our apologies for not meeting your expectations. Cleanliness is a top priority for all our employees, and we take these issues seriously. We will address this matter with our head of housekeeping and with the department associates to ensure this is resolved. We appreciate your patience and for bringing this to our attention. We would welcome another opportunity to show you the outstanding stay you deserve, and we do hope to welcome you back again soon. Until then, we wish you safe travels. Sincerely,Hotel Management

Dear Ilona, We are sorry we failed to meet your expectations while you were in the city, and we hope you will accept our apologies for what transpired. Providing clean and comfortable accommodation is one of the top priorities, and we regret your suite was not spotless and fresh on arrival. We have discussed your feedback with our housekeeping and pest control team to ensure all rooms are thoroughly cleaned and inspected before allocating them to future guests. Although your experience is not typical, we have room to improve, and you have our assurance that we will. We hope to make it up to you on a future visit.Sincerely,Hotel Management

Dear ANDREA, Thank you for your feedback on your recent stay at our hotel. We apologize for any inconvenience caused by the cleanliness and outdated condition of the property. We take your comments seriously and will ensure that improvements are made. We appreciate your feedback on the price and will review our offerings to provide fair value to our guests. Thank you for choosing to stay with us.Sincerely,Hotel Management

Dear Cheryl, Please accept our apologies for any inconvenience caused by the mentioned issues. Our guests deserve a clean, well-maintained, and comfortable suite with proper in-room amenities while staying with us, so we are sorry you did not have a better experience while you were here. We have shared your concerns with the appropriate individuals and are following up to ensure our guests receive the best experience they deserve. While we know this stay did not meet all your expectations, we are hopeful for another opportunity to welcome you back for the flawless experience you deserve.Sincerely,Hotel Management

Dear Holly, Thank you for choosing us. We are glad you were pleased with the comforts of the bed in your suite. However, we are sorry for the inconvenience caused to you in your room. Our team is addressing these problems to avoid impacting our future guests. Thank you for bringing this to our attention. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. Thank you again for your feedback.Sincerely,Hotel Management

Dear Laura, On behalf of our entire team, please accept our apologies for our hotel not meeting your expectations. We will address this with our team, as we always want to improve our guest experience. We hope you will stay with us again for a much-improved stay.Sincerely,Hotel Management

Dear Alicia, Thank you for selecting Extended Stay America and taking the time to write a review. We were delighted that our staff was attentive to your needs and made you feel at home. Our team works hard to ensure guests enjoy a comfortable and carefree stay, and we're glad this was your experience. It was a pleasure having you as our guest, and we hope to be your hotel of choice if another visit to our area is in your plans.Sincerely,Hotel Management

Dear Michelle, We are very disheartened that your feedback referenced the description of our hotel as "filthy." Our promise to our guests includes a commitment to providing a clean and well-maintained environment, and we are very sorry that did not happen when you were here. We are very concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. Please know this is not usual for us, and we hope you give us another chance on your next visit to Philadelphia.Sincerely,Hotel Management

Dear Heather, We were sorry to read about your experience and apologize for the inconvenience caused. We follow the most rigorous industry standards regarding our suites' cleanliness and pest control. However, we are genuinely sorry for failing in your case and regret you had to cancel with us. Thank you for bringing this to our attention; remedial steps within our housekeeping department are underway to ensure this does not happen again. We hope to have you back for the seamless stay you deserve.Sincerely,Hotel Management

Dear Kayla, Thank you for choosing us. We apologize that our housekeeping staff overlooked some areas in your room preparation which does not meet our standards; therefore, we are very disappointed that this was your experience. We are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. The team is also instructed to double-check the room before allocating them to the guest. It was a pleasure to have you as our guest, and we hope to see you again soon.Sincerely,Hotel Management

Dear Janice, We appreciate you choosing our hotel and taking the time to share your concerns. Please accept our apologies for the disruption to your stay caused by the housekeeping issues. Your feedback is shared with our team to prevent such situations. Also, we appreciate your observations and are committed to keeping our accommodations clean and well-maintained as we make a plan. Until those plans are approved, our goal is to deliver the best service of any hotel in the area, and we hope you'll return to stay with us again! Sincerely,Hotel Management

Dear cheryl, Thank you for staying at our hotel and sharing your comments. It isn't very reassuring to see such comments, as this is far from the experience we want our guests to have. Your feedback is essential to us and will be addressed with our housekeeping team. We are truly sorry you couldn't enjoy your stay. We hope to have another occasion to exceed your expectations and to welcome you back soon.Sincerely,Hotel Management

Dear Guest, thank you for choosing us. We apologize for the situation you described. You are correct to expect a comfortable, clean, and insect-free environment when staying with us. Although our rooms are treated regularly to ensure cleanliness, we have contacted our pest control provider to address the issue as quickly as possible. Thank you for bringing this to our attention. We work hard to make our guests happy, and we failed in this case. Hopefully, you will consider us your hotel of choice if you are in the area again. Sincerely,Hotel Management

Dear Susan, thank you for choosing to stay with us and sharing your review. We apologize for the cleanliness issue; our Housekeeping team usually does a great job maintaining a clean and fresh suite for every guest. Regrettably, this was overlooked during your stay. We also want to reassure you we do everything possible to discourage the entrance of outside insects mentioned. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee any future issues. We regret that this issue gave you an unpleasant impression of our hotel. We hope you will consider staying with us again so we can provide you with the seamless stay you deserve.Sincerely,Hotel Management

Dear John, thank you for choosing Extended Stay America. Our highest priority is ensuring you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. Thank you for taking time out of your day to recognize our efforts. We hope to welcome you again soon.Sincerely,Hotel Management

Dear Allison, thank you for staying with us. Our aim is to provide the highest level of service to every guest, so we are sorry it did not meet your expectations. Your concerns are being shared with the appropriate individuals, and action will be taken where necessary. Please consider giving us another chance to show you the hospitality we are known for.Sincerely,Hotel Management

Dear Karen, Thank you for taking the time to review your stay at our hotel. We are happy to read you enjoyed most of our services. However, it looks like we overlooked a few issues in preparing your room before your arrival, and we apologize for the inconvenience. We have discussed this appropriately, and steps are being taken to ensure this is not repeated. We hope you will revisit us and allow us to provide you with a more seamless stay.Sincerely,Hotel Management

Dear James, thank you for the comments. We are glad that, overall, you were pleased with your stay. However, we hope you will accept our apologies that you were inconvenienced by issues in your bathroom. Thank you for bringing this to our attention. On behalf of everyone here, we invite you to stay with us again the next time you are in the area.Sincerely,Hotel Management

Dear Hussein, thank you for your feedback. We understand our guests have multiple hotel choices, so our mission is to provide clean, comfortable suites at an affordable price so guests will want to return. The cleanliness and room conditions you describe are unacceptable and not representative of our quality standards. We are meeting with housekeeping and pest control staff members to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. We invite you to come back and validate the changes we will be implementing and to experience the stay you expect and deserve. Thank you!Sincerely,Hotel Management

Dear Melissa, thank you for taking the time to share your feedback. Please accept our apologies for the problems with your room and any inconvenience caused by moving to a new one after your arrival. Our rooms are subjected to strict standards of cleanliness, and what you described is not acceptable or normal at our hotel. Please know this is not usual for us, and we assure you we will look into the situation further. Sincerely, Hotel Management