Exterior

Reviews of Red Lion Hotel Eureka

3 out of 5
Red Lion Hotel Eureka
1929 4th St, Eureka, CA

Reviews

7.8

Good

Rating 10 - Excellent. 325 out of 1002 reviews" "
Rating 8 - Good. 359 out of 1002 reviews" "
Rating 6 - Okay. 188 out of 1002 reviews" "
Rating 4 - Poor. 74 out of 1002 reviews" "
Rating 2 - Terrible. 56 out of 1002 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything went great except for no warm water during the shower. Seemed like a bathroom piping issue.
Stayed 2 nights in Apr 2024
Response from Sarah Dahlquist, GM on 15 Apr 2024
Happy Monday John. I am sorry to hear you experienced an issue with the water. Our maintenance team will be looking into the issue. Your feedback is greatly appreciated and I hope you have wonderful day.

8/10 Good

Michelle

Travelled with family
Liked: Amenities
This property is great for the price and location. We only stay here when we travel to Humboldt County.
Stayed 2 nights in Apr 2024
Response from Sarah D. on 9 Apr 2024
Hi Michelle,I am happy to see you enjoy staying with us when you are in the area. We look forward to your next visit. Have a great day.

4/10 Poor

Alexander

Liked: Cleanliness, staff & service
My qualms are with my Expedia reservation not actually reserving a room. I reserved a family suite, but when I arrived they did not have one available. The property rectified as best as possible with an executive suite, which replaced a queen bed from the initial reservation with a pull out couch.
Stayed 1 night in Apr 2024
Response from Sarah D. on 8 Apr 2024
Hi Alexander,I apologize for the confusion as well as not being able to offer you the original room type that you booked. Unfortunately, our team identified a maintenance issue in the room that required significant repairs that were not able to be completed until the day after your arrival. I can see that we were able to offer you a similar room type of a 2 room suite that had 2 beds and a pull out couch as the 3rd bed. Again I apologize for the unexpected change to your room type and hope you will choose to stay with us again in the future. Have a wonderful day.

6/10 Okay

Scott

Stayed 1 night in Mar 2024
Response from Sarah D. on 2 Apr 2024
Hi Scott,We appreciate you taking the time share your thoughts about your stay at our hotel. Have a great day!

10/10 Excellent

Robbin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and near the ocean.
Stayed 1 night in Mar 2024
Response from Nickie on 27 Mar 2024
Thank you so much for your feed back, I am glad to hear you enjoyed your visit!Thank you,Nickie ChildreFront Desk Manger

6/10 Okay

steven

Travelled with family
Disliked: Property conditions & facilities
Room lacked USB charging ports
Stayed 1 night in Mar 2024
Response from Sarah D. on 26 Mar 2024
Hi Steven,Your feedback is greatly appreciated. As we make upgrades to our rooms and amenities we will keep this information in mind. For future reference, all of our rooms do have 2-4 USB outlets located in the top of the alarm clock on the bedside table. Have a fabulous day.

10/10 Excellent

Julianna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really helpful and friendly staff, clean and quiet rooms (we were on top floor). Convenient location to Redwood Acres/Fairground, groceries, walk along water. Slept really well for two nights!
Stayed 2 nights in Mar 2024
Response from Nickie on 21 Mar 2024
Thank you so much for your kind review. we appreciate you taking time to let us know how enjoyable your stay was and hope you come back to see again very soon!Thank you,Nickie ChildreFront Desk Manager

10/10 Excellent

Roel, Fairfield

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice 3 night stay. Front desk was wonderful. Room was spacious and clean and housekeeping did a great job daily. Great value.
Stayed 3 nights in Mar 2024
Response from Sarah D on 19 Mar 2024
Hi Roel,I am happy to hear you enjoyed your stay at our hotel and our team did a great job. Your feedback is greatly appreciated. Have a great day.

2/10 Terrible

Samantha, Long Beach

Travelled with family and small children, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk area was lined with buckets catching water from multiple leaks. Our room was horrible. Bed bugs, bathroom full of dust, hair and mold. Terrible experience.
Stayed 1 night in Mar 2024
Response from Nickie on 17 Mar 2024
Dear Samantha,I am so sorry to hear your stay was not satisfactory. I was unaware of the issues in your room, for there had been no complaints passed to me that day. Had you let the front desk know there were issues with your room we would of been happy to move you rooms and do proper inspections. I assure you that we are diligent in our measures to control such situations and the room you were in has been fully inspected and there are no signs of the matter. We have had a lot of rain this year. Sometimes the unexpected happens and we are addressing the issues in our lobby.Thank you,Nickie ChildreFront Desk Manager

10/10 Excellent

April

Travelled with family
Liked: Cleanliness, property conditions & facilities
Room is very spacious and it's great for the family.
Stayed 1 night in Feb 2024
Response from Nickie on 1 Mar 2024
Thank you for you review, we appreciate your feedback and hope to see you again!Thank you,Nickie ChildreFront Desk Manager

8/10 Good

Moises

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff, comfy rooms, and easy parking.
Stayed 3 nights in Jan 2024
Response from Sarah D on 22 Feb 2024
Hi Moises,Your feedback is greatly appreciated and I am so happy to hear you enjoyed your time at our hotel.Safe Travels

8/10 Good

Sally Ann

Stayed 1 night in Jan 2024
Response from Sarah D. on 8 Feb 2024
I appreciate you taking the time to leave a review. We hope you join us again in the future.Safe Travels

4/10 Poor

Sharice

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
Cold and strange
The room was decent. There wasn’t A lot of guest or so it appeared because the parking lot was always empty so A room with A view would have been nice we just had A view of the roof and the back of the front of the hotel. The main issue is other than the room every inch of that hotel was cold. The counter folks were always warming up next to A portable heater. The hallways, public restroom. We couldn’t even sit in the dining room for breakfast as it was comparable to Antarctica. Friendly staff except the guy front counter man came into the dining who creepingly just stood there staring at my wife as she was making herself A cup of coffee. She finally asked him if he needed anything when he snapped out of his staring to grab some creamers for the front desk.
Stayed 4 nights in Jan 2024
Response from Sarah D on 15 Jan 2024
Hi Sharice,Your feedback is very appreciated. In the winter there are definitely days that are colder than we would like and we do our very best to keep the public areas as warm as possible for our guests and our employees. I do hope you will choose to stay at our hotel again.Have a fabulous day.

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Jan 2024
Response from Sarah D on 9 Jan 2024
Thank you for your feedback.Have a wonderful day.

6/10 Okay

Benjamin

Business traveller
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, room comfort
Don't Stay in Room 311
I've stayed here before. The prices seem to be a good value for the area; and everything is usually great. This trip, I was in room 311, and it's across the hall from some sort of machine (heater, AC unit?, unknown), but about every hour and a half, it would make a REALLY loud sound, that woke me up throughout the night. So I'd say the hotel is fine... but maybe stay away from rooms around 311.
Stayed 1 night in Jan 2024
Response from Sarah D. on 9 Jan 2024
Hi Benjamin,I appreciate your feedback about the noise around the room you stayed in. Our maintenance team will be looking into the issue. I look forward to your future visits. Have a wonderful day.

8/10 Good

Jason

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall great experience.
Response from Sarah D on 9 Jan 2024
Hi Jason,I am happy to hear you had a great experience at our hotel. We look forward to your future visits.Safe Travels

10/10 Excellent

Laniea

Liked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from Sarah D on 8 Feb 2024
Your feedback is greatly appreciated. I am happy to see you enjoyed your stay at our hotel.Safe Travels

6/10 Okay

george

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
parking lot not so good, entrance to far from rooms, only one entrance.
Stayed 1 night in Dec 2023
Response from Nickie on 28 Dec 2023
Thank you for letting us know your concerns. If you stay with us in the future, we would be more than happy to help you to your room with your bags. We have several exits to the parking lot from the 1st floor, but we do keep them locked to the outside for safety. Our apologies for any inconvenience.Thank you,Nickie ChildreFront Desk Manager

6/10 Okay

Vasanth Kumar

Expedia advertised this hotel has free breakfast but it was not. When I checked in the hotel about it , I was informed Expedia is showing wrong info
Stayed 1 night in Oct 2023
Response from Nickie on 27 Dec 2023
Good morning,I want to start by apologizing for the confusion. I have double checked our website and it states "breakfast is available for a fee" I will be changing the verbage so there is no more confusion. Thank you,Nickie ChildreFront Desk Manager

2/10 Terrible

Brandie

Stayed 1 night in Dec 2023
Response from Sarah D. on 15 Jan 2024
I am sorry to see we did not meet your expectations for your stay at our hotel. I appreciate your feedback and hope you have a wonderful day.

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a wonderful experience. They got us right in. They’re always so sweet and helpful.
Stayed 4 nights in Dec 2023
Response from Nickie on 21 Dec 2023
Thank you for staying with us and we look forward to seeing you again!Nickie Childre Front Desk Manager

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reliable and comfortable
This hotel has been around a long time. The staff is friendly and knowledgeable; the rooms are large and clean; the location is handy.
Stayed 2 nights in Dec 2023
Response from Sarah D. on 18 Dec 2023
We are happy to hear that you enjoyed your time at the Red Lion Hotel Eureka. Thank you for your feedback about our friendly staff and our clean hotel rooms. We look forward to seeing you again in the future.Have a fabulous day.

8/10 Good

Mathew

Stayed 1 night in Dec 2023
Response from Sarah D. on 9 Jan 2024
Thank you for your feedback. Have a fabulous day!

6/10 Okay

Tracey

Stayed 1 night in Dec 2023
Response from Sarah D. on 11 Dec 2023
Hi Tracey,Thanks for choosing Eureka's Red Lion Hotel. We look forward to seeing you again soon!Safe travels

4/10 Poor

Perma

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Strong smell of mold. Repainting didn’t solve the problem. No complimentary breakfast. Basic cable with no movie channels. However, staff was helpful and the TV was new.
Stayed 2 nights in Dec 2023
Response from Tim on 5 Dec 2023
Hi Perma,Thanks for staying with us. We apologize for the odor in your room. We have assigned our maintenance to to look into what may be causing it. As you noted we do not offer a complimentary breakfast. Our restaurant is open 7-11a Tuesday through Saturday. We hope to have the opportunity to serve you in the future.Safe travels

6/10 Okay

Heather

Travelled with family, Business traveller, Travelled with pets
Liked: Cleanliness, staff & service
Hello, The staff were amazing. Everyone was kind and courteous. The purpose for the average score was mainly due to no hot water. My disabled grandmother and I was unable to shower. Staff was notified and they contacted the maintenance man immediately, however the water still remained cold after running for 38 minutes. An apology was issued but that was all. I was never offered a discount on future or current stay, and I definitely wasn't offered a refund. It was a major inconvenience.
Stayed 1 night in Nov 2023
Response from Tim on 17 Nov 2023
Hi Heather,Thanks for staying with us. We apologize for the plumbing failure you encountered. We will work with our team to help them better find creative solutions to problems they may encounter. We hope to have the opportunity to serve you in the future.Safe travels

8/10 Good

Nicole

Business traveller
Liked: Staff & service
Area around the back of the property should be maintained
Stayed 1 night in Nov 2023
Response from Tim on 15 Nov 2023
Hi Nicole,Thanks for staying with us. We apologize for the back of the property not being up to standards. We have asked our maintenance team to increase their efforts in this area. We look forward to your next visit.Safe travels

2/10 Terrible

Pearl

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Tim on 9 Nov 2023
Hi Pearl,Thank you for choosing Eureka's Red Lion Hotel. We're saddened to hear that you did not enjoy your stay. We hope to have the opportunity to serve in the future.Safe travels

10/10 Excellent

Yun Feng

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
我很滿意這酒店的房内的設置。很安靜。
Stayed 1 night in Nov 2023
Response from 蒂姆 on 6 Nov 2023
云峰您好,感谢您选择入住我们酒店。我们希望尽快再次有幸再次光临。安全旅行

8/10 Good

Thomas

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Tim on 6 Nov 2023
Hi Thomas,Thanks for staying with us. We're pleased to see you enjoyed your visit. We hope to see you again soon!Safe travels

8/10 Good

Michael

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and quiet. The staff was great.
Stayed 1 night in Nov 2023
Response from Tim on 3 Nov 2023
Hey Michael,Thanks for sharing your impressions on your time with us. We're pleased to see that you enjoyed your stay. We look forward to your next visit!Safe travels

4/10 Poor

Kelly

Travelled with family
Disliked: Staff & service, property conditions & facilities
No hot water for the duration of the stay
Stayed 2 nights in Oct 2023
Response from Tim on 1 Nov 2023
Hi Kelly. Thanks for staying with us. We apologize for the conditions you experienced. We are working with our maintenance team to ensure they do not happen again. We hope to have the opportunity to serve you in the future.Safe travels

2/10 Terrible

Kenneth

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Eco Friendly by keeping hot water cold
Stayed 1 night in Oct 2023
Response from Tim on 31 Oct 2023
Hi Kenneth,We apologize for the conditions you encountered. We are working to address the hot water problems you reported. We hope to have the opportunity to serve you in the future.Safe travels

10/10 Excellent

Kim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very friendly and helpful
Stayed 3 nights in Oct 2023
Response from Tim on 31 Oct 2023
Hi Kim,Thanks for choosing to stay with us. We're pleased to have been able to exceed your expectations. We'll see you again soon!Safe travels

10/10 Excellent

Jeffrey

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Tim on 22 Oct 2023
Hi Jeffrey,Thanks for choosing Eureka's Red Lion Hotel! We're proud to have been able to exceed your expectations! We look forward to your next visit!Safe travels

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and quiet place to sleep and comfortable. Room very clean. Only free coffee!
Stayed 2 nights in Oct 2023
Response from Tim on 22 Oct 2023
Hey Karen,Thanks for sharing your thoughts. We are pleased to have been able to make your stay nice and comfortable. We'll see you next time you're in town!Safe travels

8/10 Good

Chenghong

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Tim on 23 Oct 2023
Hi Chenghong,Thanks for choosing to stay with us. We're pleased to see you enjoyed your visit. We look forward to your return!Safe travels

10/10 Excellent

PAUL, CASTLE ROCK

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic Location
Stayed 1 night in Oct 2023
Response from Tim on 20 Oct 2023
Hey Paul,Thanks for sharing your thoughts on your time with us. We look forward to seeing you again soon!Safe travels

6/10 Okay

Dave

Travelled with partner
It's OK for a three star hotel. Had a one night stay. Negative experience with breakfast - service in that department was pretty bad.
Stayed 1 night in Oct 2023
Response from Tim on 20 Oct 2023
Hi Dave,Thanks for choosing us. We're sorry to hear that our breakfast options did not fit your needs. Our breakfast restaurant has reopened and is available 7-11 Tuesday through Saturday again. We hope to have the opportunity to serve you in the future.Safe travels

8/10 Good

Joshua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and convenient location. Lots of homeless around the hotel and in the area. Room was clean and easy to access.
Stayed 1 night in Oct 2023
Response from Tim on 18 Oct 2023
Hi Joshua,Thanks for staying with us. We're pleased to see we were able to make your visit a success. We'll see you again soon!Safe travels

6/10 Okay

Barbara

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The location is good. Staff were friendly. Breakfast was very disappointing.
Stayed 1 night in Oct 2023
Response from Tim on 18 Oct 2023
Hi Barbara,Thanks for sharing your thoughts on your visit. We're sorry to hear you did not enjoy the breakfast options. Our restaurant is currently open again Tuesday through Saturday, 7a-11a. We hope to have the opportunity to serve you again soon!Safe travels

8/10 Good

Beverley Fern

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Tim on 18 Oct 2023
Hi Beverly Fern,Thanks for choosing Eureka's Red Lion Hotel. We look forward to seeing you again soon!Safe travels

10/10 Excellent

Phillip

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic choice!
Clean, friendly, and great staff. Robert was amazing such a nice guy! Excellent service!
Stayed 1 night in Oct 2023
Response from Tim on 11 Oct 2023
Hi Phillip,We are extremely pleased to hear that you enjoyed your time with us. We look forward to seeing you again soon!Safe travels

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were very friendly and professional both when checking in and checking out.
Stayed 1 night in Oct 2023
Response from Tim on 11 Oct 2023
Hey Paul,Thank you for sharing your thoughts on your visit. We're proud to have been able to exceed your expectations. We look forward to seeing you again soon!Safe travels

8/10 Good

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Wish that bar and restaurant were still open
Stayed 4 nights in Oct 2023
Response from Tim on 11 Oct 2023
Hi Paricia,We appreciate your taking the time to tell us about your stay. Perhaps we will have the restaurant and bar available by next year's event. We look forward to your next visit!Safe travels

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Tim on 10 Oct 2023
Hi Jessica,Thanks for choosing Eureka' Red Lion Hotel. We're proud to have been able to make your stay special. We look forward to your next visit!Safe travels

8/10 Good

Monika

Travelled with family
Liked: Cleanliness, staff & service
The staff was inattentive by not noticing my father fall in the parking lot.
Stayed 1 night in Sep 2023
Response from Tim on 2 Oct 2023
Hi Monika,Thanks for staying with us. We are sorry to hear that your father fell. We hope he is OK. We hope to see you again soon!Safe travels

8/10 Good

Wendell

Liked: Cleanliness
Stayed 3 nights in Sep 2023
Response from Tim on 2 Oct 2023
Hey Wendell,Thanks for choosing Eureka's red Lion Hotel. We hope to see you again very soon!!Safe travels

8/10 Good

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Tim on 1 Oct 2023
Hi Bruce,Thank you for choosing us. We look forward to your next visit!Safe travels

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to find, lots of parking and easy access to major highways. Immediate neighbours are service locations, eg., gas station, automotive services, etc., lots of vacant space.
Stayed 1 night in Sep 2023
Response from Tim on 28 Sept 2023
Hi John,Thanks for the informative review! We are proud to have been able to meet all of your needs. There is a Target store as well as several restaurants in walking distance as well! We look forward to your next visit!Safe travels