Ratings based on 28 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
93% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.1 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveller

rubbish wifi

Posted 25-Oct-2014
rubbish wifi Everything else lovely but when you pay 120+ for a hotel room with free wifi I expect something that can open a web page in under 5 minutes
3 out of 5
by A verified traveller

Nice pool and spa

Posted 29-Sep-2014
Pros: Pool
Cons: Refurbishment of rooms
Location: Great food in Angle and The Crown in Stoke By Nayland
Very expensive £142 for room and no breakfast Roo was very dated everything was brown and bedding valance was torn Shabby and over priced
4 out of 5
Recommended
for Business Travellers
by A verified traveller

beware of rain

Posted 11-Aug-2014 on Hotels.com
Excellent stay, excellent venue but beware if it rains the noise from guttering.
4 out of 5
Recommended
for Getaway With Friends
by ASfrom Northampton

Very good

Posted 10-Aug-2014 on Hotels.com
An excellent hotel with excellent facilties. Room was lovely, beds were comfy, good tea/coffee making facilities, good parking, and the swimming pool, steam room, jacuzzi etc was excellent. One downside was the price of breakfast, quite expensive so we went elsewhere for breakfast. Another downside was the price of the spa treatments, quite expensive but at least the use of the swimming pool etc was free. Other thing is the fact that your credit/debit card has to be pre authorised on arrival for more than the actual cost of the room. This is a shame as we did not spend on the pre authorised amount as we paid for dinner there and then rather than on a tab, so still waiting for the amount to be put back on debit card. Overall, excellent break. We would use the hotel again! Thank you :)
2 out of 5
Recommended
for Getaway With Friends
by Kevinfrom Manchester

Poor customer service, low quality room

Posted 08-Aug-2014 on Hotels.com
At first appearances this is a very nice hotel. Reception is smart and modern. Unfortunately the room didn't match this - very tired furniture, lumpy mattresses, no aircon, only 1 chair for a room that sleeps up to 4, and only 2 cups. "Double" beds were two singles pushed together - always a poor sign in my view and never comfortable. Customer service was poor - nobody bothered to tell us that children aren't allowed in the pool on Saturdays! Complaints to the Receptionist, went unheeded. Promises for the manager to talk to us were never fulfilled. Coffees in the bar took nearly 15 minutes to arrive and a subsequent round of coffees took even longer! Despite promises of immediate call back, it took repeated telephone calls over several days to arrange return of a toiletry bag that was left behind. All in all, a smart fronted poor show of a hotel. I would recommend against.
5 out of 5
Recommended
by Allanloxfrom Norfolk

Large comfortable room with stunning views

Posted 07-Aug-2014 on Hotels.com
We attended a wedding and stayed for a single night it is a beautiful hotel in a stunning location,
5 out of 5
Recommended
for Business Travellers
by Debbiefrom Derby

Love this place!!!

Posted 31-Jul-2014 on Hotels.com
Brilliant stay, I always stay here when on business
4 out of 5
Recommended
for Personal Event
by lillymillyfrom norfolk

Enjoyed our stay

Posted 05-Jun-2014 on Hotels.com
We were there for a family event so was not there long enough to appreciate everything. We stayed on the 3rd floor, the room was clean but we found the room very bland décor wise. There were not pictures on the wall, and no pattern or colour. Brown, beige and white, so whilst it was smart we felt it had no character (did not feel warm and inviting).
5 out of 5
Recommended
for Spa
by Ruthfrom London

Solo Weekend Break

Posted 21-May-2014 on Hotels.com
I went away on my own after a stressful week. The location and spa facilities appealed to me. Also the grounds looked peaceful and a good place to chill out. This hotel is predominantly used by golfers and gym/golf members but I felt totally at home having a solo break (I m not a golfer). My room was large and very clean, I used the pool daily and also had a couple of spa treatments. These were of an excellent standard and the beauticians wonderfully gracious and sweet. I found the food delicious and of a high calibre -just my kind of thing. I spent hours reading and walking around the enormous sculptured golf course. Every member of staff that I met smiled and said hello. They were so friendly but not at all overbearing. I was very impressed and will certainly go again.
4 out of 5
Recommended
by A verified traveller

Would stay here again

Posted 20-May-2014 on Hotels.com
No phone reception in the hotel (on 3 and EE). Gym was great, one of the best Ive used at a hotel. The Bar staff was really friendly and the prices was reasonable. I would definitely stay at this hotel again.