Ratings based on 180 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
91% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller from Cambs

Weekend anniversary stay

Posted 08-Jun-2015
Pros: Everything about the building and grounds. The staff. Room and facilities
Cons: Greater recognition of dining customers and service times
On arriving the grounds were spectacular, a stunning building and welcoming staff. Our room was away from the 2 wedding events (as requested) which was appreciated. It would almost be impossible to fault, unfortunately, our evening meal was marred by a near 90min wait for our food to be served with only a brief explanation and apology at the very end - nothing to compensate our wait during or after. And while the food was very nice I would strongly question the £8 supplement for the steak as I felt what was served didn't come close to justifying the extra cost (but maybe I was already on edge after a 90min wait). On the same note, nearly £8 for a Pims and lemonade is extortionate - but I guess you expect a premium charge at certain establishments so quibbling costs seems futile. Had it not been for the evening meal I would struggle not to give a glowing review though so I hope restaurant management consider managing customer satisfaction, whether it be a couple or a party of 10, more seriously as I could easily have been appeased. One final note, on leaving we noticed our bed sheets weren't all that clean. There were a few stains on them which we hadn't noticed (as we didn't check) the previous evening. These things happen I'm sure, and had I noticed I don't doubt they would have been changed on request. The room itself was fantastic, however, clean and comfortable with a pleasant view of the woods behind the Hotel, so I'll end on that positive
2 out of 5
by A verified traveller from London

VERY tired room

Posted 01-Jun-2015
Pros: The staff at the bar were nice
Cons: The receptionist's response to being told our room was in a poor condition- she just said "Ok". Plus obviously the room's condition.
Location: There's a nice parade nearby which has a lovely tearoom & a pub. Both staffed by nice people with nice food.
We stayed here as we were guests at a wedding. The function facilities were nice enough, the cocktail bar is nice enough, but the condition of the room was very disappointing. We stayed in room 130, which has the following problems: 1). Damp below the window, causing the wallpaper to have peeled away 2). Damp in the corner of the room, which again seemed to have caused the wallpaper to come away from the wall, but this time entirely, so the wall appeared to have been filled in places & left 3). The corner below this damaged area had a pile of dust, which I guess was the result of the filler being sanded 4). There was a handle missing from the TV cupboard & the door was cracked
5 out of 5
Recommended
for Everyone
by A verified traveller

Lovely elegant hotel set in nice countryside

Posted 01-Jun-2015
We had a very lovely stay. It was one of the most elegant we have been to, like a grand stately house. The food was excellent and the staff very courteous and efficient. We would definitely go there again.
3 out of 5
by A verified traveller from PC

Room rather small.

Posted 05-Apr-2015
Small room. Very hot, even with heating off. Not sure if bed was as requested on booking with Expedia (queen booked) but felt like we were given a double ! Room On second floor, but no lift to this part of hotel. Breakfast rather disapointing, why can't English hotels serve good coffee like their European counterparts.
5 out of 5
Recommended
for Business Travellers
by Graham

This traveller left a rating score only Posted 02-Apr-2015 on Hotels
5 out of 5
Recommended
for Couples
by Rowan from stevenage

another great stay.

Posted 01-Apr-2015 on Hotels
Fantastic hotel, amazing service as always.
5 out of 5
Recommended
for Couples
by Graham

This traveller left a rating score only Posted 22-Mar-2015 on Hotels
4 out of 5
Recommended
for Everyone
by A verified traveller from A

Good place

Posted 13-Mar-2015
Very good hotel but we were offered a room below what we paid for but after that was sorted out everything went well.
4 out of 5
Recommended
for Everyone
by A verified traveller from Durham

Mixed bag really

Posted 12-Mar-2015
Pros: Staff
Cons: Decor and bedrooms
Location: Coutry house location
Room was in need of refurb and a bad view of a pitched extension roof only, when I knew great views existed beyond so this was a let down. Staff however were very good in all departments and service in the restaurant / bar areas was exceptional
4 out of 5
Recommended
for Couples
by Jan from Newcastle upon Tyne

Enjoyable but some disappointments

Posted 09-Mar-2015 on Hotels
Very good room, clean and very comfortable. Could do with better pillows. Surroundings very nice but building work taking place and needs some tender loving care painting doors and windows. Service very good and friendly. Food in the restaurant, two starters very good, one main course very good, one main course disappointing.