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Reviews of Five Lakes Resort

3 out of 5
Five Lakes Resort
Colchester Road, Tolleshunt Knights, Maldon, England

Reviews

7.8

Good

Rating 10 - Excellent. 293 out of 798 reviews" "
Rating 8 - Good. 271 out of 798 reviews" "
Rating 6 - Okay. 109 out of 798 reviews" "
Rating 4 - Poor. 76 out of 798 reviews" "
Rating 2 - Terrible. 49 out of 798 reviews" "

8.0/10

Cleanliness

7.8/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Lynn

Stayed 1 night in Apr 2022

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022

2/10 Terrible

Chloe

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
overall the building was lovely reception stunning staff efficient room was lovely absolutely sufficient quiet setting in a village room iron and board trouser press fan safe and small fridge which was a god send we didn’t use the pool or sauna lots of building work going on all around. 3 complaints my daughter paid extra for a bigger bed the bases were separate as were the mattresses nothing to hold them together so kept coming apart thru the night sheets didn’t fit the bed properly soon as you moved they came away from the bed 1 mattress was completely insufficient in support and you dipped in the middle and slopes down to the floor from the middle onwards the pole in the shower was dirty and at one end was supported by folded cardboard so it fit the space my daughter is 18 works 2 evenings a week and booked this stay as a treat for my birthday feeling gutted she spent nearly 140 pounds the breakfasts were very good selection but mostly luke warm at best the most important part of the stay was the sleep and i didn’t have a good one i will be calling the hotel direct to make a complaint
Stayed 1 night in Apr 2022

4/10 Poor

Matthew

Stayed 1 night in Apr 2022

4/10 Poor

Lynn

Disliked: Property conditions & facilities
Soundproofing Needed
The corridor and rooms are far too noisy. The air conditioning didn’t work. The breakfast room was filled with builders taking huge amounts of food. The bathrooms were tatty and when moved to Executive Room the bed and pillows were as hard as anything and super uncomfortable. The linens were good, very good. As were the bathroom accessories like shampoo and conditioner etc. They now don’t offer razor pack so remember yours. A lot of work is happening at the hotel, you do not hear it but hopefully the upgrade will sort out my stated tattiness. Staff very help, polite and understanding. Breakfast selection is stunningly good. Don’t like the fact of having to book a time for breakfast or the pool rather than just going when you want, but that’s COVID and hopefully it will change. Parking is lovely, as are the lifts and there are lots of antibacterial gel dispensers around. If the rooms can be more soundproofed the hotel is a winner but loudmouth guest’s who are selfish spoiled it for us.
Family Room Bathroom
Family Room Bathroom
Family Room Bathroom
Family Room
Stayed 1 night in Apr 2022

10/10 Excellent

Mary

Stayed 1 night in Mar 2022

8/10 Good

Erin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful and friendly staff, room and view was beautiful!
Stayed 1 night in Mar 2022

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
LOvely hotel with moth problem
The hotel is a little worn . very quiet setting , stunning views. Lovely staff members , lovely pool . The matress in room was way to soft and uncomfortable . the room was infested with moths and hotel failed to tell us even though they knew about the problem
Stayed 1 night in Mar 2022

4/10 Poor

Julie

Travelled with partner
Freezing cold heating wasn’t working wouldn’t return
Stayed 1 night in Mar 2022

8/10 Good

Haldun

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Nice stay….
Overall a really nice stay, staff were really lovely… We were previously informed regarding the building work etc so that wasn’t a problem, the only thing that spoilt it a little was that the steam room and the Jacuzzi were both not working, really important to us as we were only looking to chill around the pool during our stay 😤. PS Excited to go again once fully refurbished !!!
Stayed 2 nights in Mar 2022

8/10 Good

David, Kington

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Buffet breakfast only - no menu, so no chance to order porridge or, say, an omelette. Otherwise a good buffet. Hotel is apparently about to undergo a major refurbishment.
Stayed 1 night in Mar 2022

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not relaxing unfortunately
Food from room service was not good. Got woken up by guests having a gathering, not the relaxing stay we expected.
Stayed 1 night in Feb 2022

10/10 Excellent

Tom

Stayed 1 night in Mar 2022

8/10 Good

Piyush

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay at Five Lakes resort - was a wonderful break great amenities.
Stayed 2 nights in Feb 2022

4/10 Poor

donna

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Staff were lovely and the food in the restaurant was good. The spa facilities were extremely disappointing and the bathroom was very dated; the tap was leaking and spraying water when turned on.
Stayed 2 nights in Feb 2022

2/10 Terrible

darren

Stayed 1 night in Feb 2022

10/10 Excellent

Kevin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Chill out
The site is undergoing major upgrades and is about to close for a couple of months to allow this to happen. So allowing for that, we had a brilliant time. Understandably some things were not available or restricted, due to the works, but what we had we enjoyed. The accommodation was clean and comfortable, the food and drink was wonderful and the staff were out of this world. They all made our stay. Friendly, helpful, accommodating and entertaining. To name a few; Oliver, Ben, Omar, John, Mr Cooper (in the lounge bar,) and the young lady in the spa, all were magnificent and a credit to your company.
Stayed 2 nights in Feb 2022

8/10 Good

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities
We were a little apprehensive as the reviews were not good at all. But we really enjoyed our stay from the spa to the facilities and the staff were lovely. We used the restaurant and the food was of good quality. The only down side was the temperature of the room, it was very hot and we hardly slept, when we did finally get to sleep the fire alarm went off in the hotel. We tried adjusting the temperature but it's fixed at this through the winter months.
Stayed 1 night in Feb 2022

10/10 Excellent

Amanda

Stayed 1 night in Feb 2022

8/10 Good

Terry

Liked: Staff & service, room comfort
Stayed 1 night in Jan 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A week's stay, thoroughly recommendable.
Thoroughly comfortable: spotlessly clean: good, attentive staff: excellent food: pool, spa pool, spa treatments sooo good. Could The Village accommodation have some wall coat hooks in the entrance hall? A detail worthy of note.
Kind, friendly, a welcome ambience.
Stayed 7 nights in Jan 2022

8/10 Good

M

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022

8/10 Good

Alan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022

2/10 Terrible

lucy

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
awful absouluelty awful
Stayed 1 night in Jan 2022

6/10 Okay

Paul

Liked: Cleanliness, property conditions & facilities, room comfort
Probably wouldn't go again
No steaks on menu was a big negative for me.. Then was told my next choice seabass had run out only an hour into meal time. The relaxing spa was a bit ruined by loud annoying children. Apart from that room was basic but comfortable.
Stayed 1 night in Dec 2021

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spa break
Enjoyed a relaxing time at Five Lakes, the spa and treatments were good and the staff were very friendly. Ideal spot to visit local attractions.
Stayed 3 nights in Dec 2021

8/10 Good

Paul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant hotel
Hotel is very nice, room comfortable and reasonably clean. Breakfast was good but i had to make tea in my room using the free teabags because they served tea in an urn already brewed and therefore too strong and not hot enough. Otherwise there was plenty of choice of hot food, pastries, bread, cereal and fruit. We had an evening meal which took an hour to arrive and then some of it was cold, i actually bit into a frozen vegetable! The table next to us also had uncooked chicken. Staff were good though, apologised and we got a big discount on the meal. The swimming pool was very good. Overall we enjoyed our stay.
Stayed 2 nights in Dec 2021

10/10 Excellent

Karen

Travelled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Staff friendly and helpful from manager downwards. Rooms pleasant. Sports area and equipment was unclean and old. Didn’t get much information at check in about facilities and no information pack in room. Food great and service excellent.
Stayed 4 nights in Dec 2021

6/10 Okay

Gemma

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Needs refurb
Only stayed one night for an event. Staff very nice and good service. Food was good. But the whole place needs a refurb. Our room (305) needs redecoration, balcony falling apart, and doors let in the cold so need curtains closed to keep warm. Wouldn't go back or recommend
Stayed 1 night in Dec 2021

10/10 Excellent

Jenny

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Staff were a great tribute to the Resort, all friendly, knowledgable and polite. The resort itself was clean and tidy,
Stayed 1 night in Dec 2021

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2021

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value
Stayed 1 night in Dec 2021

10/10 Excellent

Sophia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

10/10 Excellent

Richard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing, Spacious and friendly
Lovely Stay at Five Lakes, Shame it was for business as leisure facilities. Plenty of space to park a Van. Its tricky to find at first, and the roads reminded me of Devon:-),, alot of roads closed close by some my Sat Nav sent me miles around, But Hotel Wise its beautiful and wil l be back.
Stayed 4 nights in Nov 2021

6/10 Okay

Jack

Business traveller
Liked: Cleanliness, room comfort
Stayed 1 night in Nov 2021

8/10 Good

Trevor

Liked: Cleanliness, staff & service, room comfort
Felt safe.
Staff were very efficient, helpful and friendly. Did think that there could have been more sanitiser stations around but we managed. Had choice of rooms being serviced or not.
Stayed 4 nights in Oct 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Overnight spa break
The overnight stay was lovely. Brilliant customer service from check in (Imogen) to dinner (Daisy) Great to have a twin room with double beds! Jess did a wonderful massage. The only Downfall I sadly have to feedback and that both myself and my boyfriend booked in and paid for a 45 minute treatment each however they were both about 30 minutes in total which was disappointing.
Stayed 1 night in Nov 2021

4/10 Poor

Donna

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2021

6/10 Okay

Mark

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Our week long stay
Stayed 7 nights in Oct 2021

2/10 Terrible

baljit

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2021
Response from Exec Office on 28 Oct 2021
Thank you for choosing Five Lakes Resort although it is hugely disappointing to note your low rating of 10. Without further detail, we are unable to provide an appropriate response. Nevertheless, we do hope there were some aspects of your visit that you found enjoyable.

8/10 Good

Luke

Liked: Staff & service, property conditions & facilities, room comfort
A generally pleasant experience
The room and hotel were generally very clean and tidy. However, attention to detail could be improved. There were a few marks on the carpet, limescale or water marks on the tiles in the shower, some lose tiles next to the sink area and the bath panel was not very well fitted. The staff were all very pleasant and the food was lovely. The room was well equipped and the bed was very comfortable and this led to a very restful nights sleep. Will stay again.
Stayed 1 night in Oct 2021
Response from Exec Office on 28 Oct 2021
Thank you for choosing Five Lakes Resort. We appreciate the detail regarding the condition of your accommodation however, unfortunately, not knowing your booking details, makes it impossible to follow up. Glad you found our team to be helpful and welcoming and your dining experience lovely. Having a comfortable, restful night's sleep is key to a refreshed awakening the following day. Hope to welcome you back in the future. Thanks for your review

4/10 Poor

LEE ANN

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service
Stayed 1 night in Oct 2021
Response from Exec Office on 26 Oct 2021
Thank you for visiting Five Lakes Resort, although it is disappointing to receive your rating. Thank you

8/10 Good

Graham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021
Response from Exec Office on 4 Oct 2021
Thank you for visiting Five Lakes Resort and for your generous rating of 8. We very much hope to welcome you back in the future. Regards

4/10 Poor

Gary

Disliked: Staff & service, property conditions & facilities
A 2 star at best
Again for the 2nd time jacuzzi broken, no beer on tap, unable to book a treatment for my partner, didn't book evening meal as I hear the service is slow and in the past when I have used the restaurant the service has been very poor and I didn't want to wait an hour for my drink order to be taken again, room was acceptable, definitely not a 4star hotel and overpriced, drinks expensive for a rubbish bar area. Room was ok but very average.
Stayed 2 nights in Sep 2021
Response from Exec Office on 23 Sept 2021
Thank you for visiting, although it is disappointing to read your feedback. Apologies the spa bath was not available when you visited however, it is fully functional now having had a pump replaced. Sorry to learn that you decided not to use the restaurant due to previous experience. Our beverage prices are inline with other 4-5 star hotels and I regret you felt the bar area is rubbish. Thanks for your comments

6/10 Okay

Tina

Liked: Room comfort
Stayed 1 night in Sep 2021
Response from Exec Office on 24 Sept 2021
Thank you for visiting Five Lakes Resort. We do hope you had an enjoyable time with us. Kind regards

10/10 Excellent

Shoki

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2021
Response from Exec Office on 23 Sept 2021
Thank you very much indeed for your super rating of 10. We are delighted you had a most enjoyable time We hope to see you soon. Kind regards

4/10 Poor

S

Travelled with family
Disliked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Sep 2021
Response from Exec Office on 20 Sept 2021
Thank you for visiting Five Lakes Resort. Hope you enjoyed your time with us. Regards

10/10 Excellent

Rajesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service, clean & staff very frendly
Stayed 2 nights in Sep 2021
Response from Exec Office on 20 Sept 2021
Thank you for your super top rating of 10. We are most grateful. It is great to know that we provided great service and you found our team to be helpful and welcoming. Hope to see you soon. Regards

4/10 Poor

Mark

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Had hope to have a relaxing afternoon and following morning. But ..... The Jacuzzi was unavailable and the sauna was just a slightly warm room. Steam room was OK. Then there were signs up saying the spa facilities would be unavailable in the morning because of a private booking. Would have been nice to know that before as would not have booked. Disappointing place.
Stayed 1 night in Sep 2021
Response from Exec Office on 20 Sept 2021
Thank you for choosing Five Lakes Resort. We regret that the spa bath was not available and you the temperature of the sauna was disappointing. Sorry we did not meet your expectations on this occasion. Regards