Bar (on property)

Reviews of Brook Red Lion Hotel

3 out of 5
Brook Red Lion Hotel
High Street, Colchester, England

Reviews

7.0

Good

Rating 10 - Excellent. 57 out of 251 reviews" "
Rating 8 - Good. 87 out of 251 reviews" "
Rating 6 - Okay. 53 out of 251 reviews" "
Rating 4 - Poor. 32 out of 251 reviews" "
Rating 2 - Terrible. 22 out of 251 reviews" "

7.4/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

6.4/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

2/10 Terrible

Shaun

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very dusty and dirty. The receptionist said there will be 24hr service on the reception desk, but no one was to be seen during the evening. I would not recommend this hotel at all..
Stayed 1 night in Mar 2024

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and great value. Amazing cooked breakfast. Highly recommend
Stayed 1 night in Mar 2024

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, property conditions & facilities
They hosted us as part of a wedding party and it was very special. Everything from staff to food to charm was excellent. My only complaint would be about cleanliness of the shower, and water temp issues - but the latter is what one expects in a very old building.
Stayed 2 nights in Feb 2024

8/10 Good

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Greg

Business traveller
Liked: Staff & service
It's a very old property and a bit run down in places but has lots of character. The staff were very helpful and considerate allocating me a quieter room. It was a cold night but the hotel was heated well. The bathroom and bed was ok, but there was only a small TV in the room. The breakfast options were a bit limited but the cooked breakfast was reasonably good. Overall a good stay and at a reasonable price.
Stayed 1 night in Jan 2024

6/10 Okay

charlie

Travelled with partner
Liked: Staff & service
Nice old building. The bathroom could do with being upgraded , black grouting and broken tiles . Shower wasn’t very good . Slow and took ages to get to the right temperature. No heater in the bathroom. Bed was too hard and too many stairs to climb for us as we are elderly. The staff were ok and willing but we thought they had parking facilities as on the web site is says discounted parking but you have to park in a car park owned by another company not on site .
Stayed 2 nights in Jan 2024

10/10 Excellent

Josaia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
GOOD
Stayed 3 nights in Dec 2023

2/10 Terrible

Neema

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023

8/10 Good

Carl

Stayed 1 night in Dec 2023

10/10 Excellent

Sharon

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

6/10 Okay

Cedric

Liked: Staff & service
Stayed 1 night in Nov 2023

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I liked the friendliness and helpful staff the hotel was very clean and well layed out, very tidy they was a lot if history to the place which was very interesting. It was on top of the main high street very near some very nice pubs,restaurants and shops which were very interesting. Bue shops opposite, train links very near at night i felt very safe with a night porter there and was very quiet at night, my room was very tidy, very clean was had everything i needed on my break i felt very welcome, the lady who was in charge was very helpful, friendly, and valuable my stay just like all the staff were ,when i left i felt i didn't want to leave if i could have i would have stayed on for days but had to get back for work. I will be definitely be turning to the red lion when i am off from work again it was very reasonably priced at affordable prices if anyone wants to know more i will be more than happy to answer any queries and i will end by saying i was very happy with my stay and will definitely recommend the red lion
Stayed 2 nights in Nov 2023

4/10 Poor

Elizabeth

Stayed 2 nights in Sep 2023

4/10 Poor

David

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Ian

Stayed 1 night in Aug 2023

8/10 Good

Valerie

Travelled with pets, Travelled with partner
Disliked: Amenities
Our stay was enjoyable the area is fabulous The Hotel has lots of character but the rooms and housekeepers need to be more attentive and and maintenance Old buildings are old but they are more appealing when they are maintained and and cleaner !! Otherwise it is s stunning Hotel !!
Stayed 2 nights in Aug 2023

2/10 Terrible

Shaun

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Run down, extremely rude staff, shower didn’t work, cigarette butts on window cull. Very dated decor, bathroom dirty. Could hear room next door crystal clear. Good job it’s not on hotel inspector.would not recommend to my worse enemy
Stayed 1 night in Aug 2023

6/10 Okay

Alfred

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
the hotel was satisfactory but is long overdue to be updated
Stayed 1 night in Aug 2023

10/10 Excellent

Natalie

Stayed 1 night in Aug 2023

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Ok hotel but tired
Family weekend trip, entrance stairway had amazing period features. Staff were friendly and helpful. Unfortunately the room, hall and stairs were worn and tired. (Worn carpet, paint pealing, torn & heavily marked wallpaper). Bed mattress not the most comfortable, could do with a topper. Breakfast was basic, 3 cereals, OJ and apple juice then egg, bacon, sausage, beans and mushrooms. The hotel served a purpose for us, with a bit of money and love this hotel could be amazing.
Stayed 1 night in Aug 2023

10/10 Excellent

Bridget

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed our stay 🙂
Staff were friendly and helpful 🙂 We were at the front of the hotel so did get road noise but we were out until 230am so we didnt mind. Breakfast was lovely lots of it and well done. Room was clean and tidy. Hotel has so much history and is a beautiful building. Thank you so much for making our stay lovely
Stayed 1 night in Jul 2023

6/10 Okay

Adam

Stayed 1 night in Jun 2023

10/10 Excellent

Lisa

Stayed 1 night in Apr 2023

8/10 Good

Richard

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The young man at reception was very pleasant & helpful👍😊
Stayed 2 nights in Apr 2023

8/10 Good

Ben

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

2/10 Terrible

Gabriela

Stayed 1 night in Mar 2023

10/10 Excellent

Katy

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The staff made our stay all the more better, friendly, helpful, sociable and accommodating! Very clean and tidy too, All we needed were there and more! Excellent hotel!
Stayed 1 night in Mar 2023

8/10 Good

Brian

Stayed 1 night in Feb 2023

10/10 Excellent

G B

Stayed 1 night in Jan 2023

8/10 Good

Faith

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location!
Great location, friendly staff. Old but quaint. I would stay there again
Stayed 1 night in Oct 2022

6/10 Okay

Steve

Stayed 1 night in Oct 2022

4/10 Poor

Chris

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointed
Stayed for one night for business , very dated, water pressure for shower was poor , the sink was cracked and over all very dated Bed was queen size but cheap uncomfortable mattress will not pick this hotel again
Stayed 1 night in Sep 2022

8/10 Good

Wataru

Liked: Staff & service, property conditions & facilities, room comfort
Comfortable stay
A bit dated, but has its own charm.
Stayed 2 nights in Sep 2022

4/10 Poor

D

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

2/10 Terrible

Philippa

Stayed 1 night in Aug 2022

4/10 Poor

Charlie

Stayed 1 night in Aug 2022

6/10 Okay

Nigel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Characterful Hotel
Nice tudor hotel, don't expect 90 degree corners, or level floors, its 500 years old. Right in the centre of town breakfast was excellent, beds really comfy car parking was in a NCP off site, but a simple 5 mins walk away Bad bits, being so central meant pubs on high street, outside tables were noisy until 11 pm. Nothing hotel can do about that Our shower was hit and miss, no hot water one morning. overall a nice, different hotel just don't expect a modern building
Stayed 2 nights in Aug 2022

4/10 Poor

Steven

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Red lion colchester
Unfortunately I am struggling to find a possitive about my stay,I don't normally complain but I feel in this case it is necessary,we were in a room that was not clean,very dated(decor and fixings,nothing period)bed wasn't comfortable,we were next to a walkthrough and because the weather was hot we had to have the window open,room very stuffy and no fan, consequently it was very noisy,but the icing on the cake was the fact there was no hot water,when I managed to contact reception(no welcome pack)I was greeted with very little concern,I was told they were aware that they had a pressure problem and had an engineer on it,I was staying for work and needed a hot shower,there were no apologies,I checked the shower in the morning and although there was more pressure,the water was certainly not warm,when I went down to reception the front desk wasn't staffed,breakfast was acceptable and lady was pleasant, overall very poor and will not stay again.
Stayed 1 night in Jul 2022

10/10 Excellent

Lucy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy with accommodation
Staff were friendly, room was comfortable but had some cobwebs which we didn't expect but wasn't an issue for us. We also had breakfast which was delicious 😋 thank you all for being so welcoming
Stayed 1 night in Jun 2022

10/10 Excellent

Tina

Stayed 1 night in Jun 2022

8/10 Good

Dawn

Travelled with group
Liked: Cleanliness, property conditions & facilities
The room.was nice and clean and the staff was very helpful
Stayed 1 night in Jun 2022

10/10 Excellent

James

Stayed 2 nights in Apr 2022

8/10 Good

Gary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022

6/10 Okay

Robert

Liked: Cleanliness, staff & service
Shower wasnt great and the room was cold as the heating didnt work.
Stayed 1 night in Dec 2021

4/10 Poor

Dave

Business traveller
Liked: Staff & service
Very noisy hotel
A very very noisy hotel, I booked to stay close to work as I was finishing late and starting early, only to get no rest due to comings and goings through out the whole night, very disappointing.
Stayed 1 night in Dec 2021

10/10 Excellent

Gavin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay in Colchester
Great hotel set in a very old building which added to the character. All staff were very polite & professional. Rooms were clean & tidy & had everything you’d need. Breakfast was nice & sets you up for the day.
Stayed 1 night in Nov 2021

8/10 Good

Lynn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was lovely and authentic! It was like going back in time! Didn’t see no ghost (not for want of trying) although there was some weird activity and John was very informative one evening, he was great, one of my fav nights that night! If you want up to date and modern, then no, this hotel isn’t for you, but if you want Tudor type old worldly, then this hotel is perfect! It’s such a lovely hotel and the staff are amazing and free breakfast can’t be bad! All in all a lovely stay (just don’t park at the high street car park) park at the other one! Thanks guys
Stayed 4 nights in Oct 2021

6/10 Okay

Michael

Liked: Staff & service
Disliked: Property conditions & facilities
Disappointing, Bathroom was in a poor state. Nice old building with character
Stayed 1 night in Nov 2021

8/10 Good

Shem

Business traveller
Liked: Property conditions & facilities, room comfort
I stayed in room 17, unfortunately I did not experience any ghost activity. The breakfast was slightly high in price £10 but the service & the breakfast was very good
Stayed 1 night in Nov 2021