Exterior detail

Reviews of Ivy Hill Hotel, Sure Hotel Collection by Best Western

3 out of 5
Ivy Hill Hotel, Sure Hotel Collection by Best Western
Writtle Road, Margaretting, Ingatestone, England

Reviews

8.4

Very good

Rating 10 - Excellent. 79 out of 178 reviews" "
Rating 8 - Good. 65 out of 178 reviews" "
Rating 6 - Okay. 22 out of 178 reviews" "
Rating 4 - Poor. 11 out of 178 reviews" "
Rating 2 - Terrible. 1 out of 178 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

7.2/10

Amenities

8.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Jill

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An excellent stay. Clean and comfortable with good service. The birthday celebration was perfect and the meal excellent.
Stayed 1 night in Feb 2024

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
one night business stay
Godd wi fi. Food in restaurant was excellent. Breakfast was also plentiful and great quality. Great location. Ample Free Parking. Decent room size and comfort.
Stayed 1 night in Dec 2023

8/10 Good

Martyn

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great one night stay.
Comfy bed, good food and attentive staff.
Stayed 1 night in Dec 2023

10/10 Excellent

Hong Wen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Comfortable Room
Stayed 1 night in Nov 2023

10/10 Excellent

Arron

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel!!
Great stay comfortable and clean brill hotel
Stayed 3 nights in Oct 2023

8/10 Good

Deirdre

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Visiting family so was convenient for that.staff were very pleasant and accomodating. Dining room was pleasant. Breakfast was adequate. The beds and linen in our room were clean. The bathroom really needs an upgrade, as do the doors. The room was dusty. With the above comments I feel the cost of the room overpriced.
Stayed 2 nights in Oct 2023

10/10 Excellent

Paul

Stayed 1 night in Sep 2023

8/10 Good

Tony

Business traveller
Liked: Cleanliness, staff & service, room comfort
A Little Dated, but a Regular Stayer
The hotel is a little dated in terms of its decor, but it's comfortable, and the staff are truly helpful and a pleasure to interact with
Stayed 1 night in Sep 2023

10/10 Excellent

Carole

Stayed 2 nights in Sep 2023

8/10 Good

PATRICIA

Liked: Staff & service, property conditions & facilities
Nice hotel in Ingatestone
Lovely hotel and very attentive staff although room was very warm and stuffy even with a fan provided. Breakfast was lovely.
Stayed 1 night in Aug 2023

10/10 Excellent

Debbie

Stayed 1 night in Aug 2023

8/10 Good

Annette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
Really enjoyed it! The room was big and the bed incredibly comfortable. All the staff we met were really pleasant and we ate in the bar in the end because the weather was so awful and it was really lovely. Great stay - thank you everyone
Stayed 1 night in Aug 2023

10/10 Excellent

philip

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business overnighter
Well run small Hotel with excellent Chef. No air con could be a summer issue but would highly recommend still
Stayed 1 night in Aug 2023

4/10 Poor

Morgan

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
I didn’t get the room that was in the description online that I had paid for, we had a lack of towels and pillows, in the room there was meant to also be a sofa bed which was not there. The bed was a lot smaller than the website stated. There was a door in the room that led to the room next door with only a bit of cardboard between the door and the next room. Made us feel very insecure. The food the next morning tasted extremely cheap with small portion sizes. When we arrived to check in the staff were coming across like we were an inconvenience, not welcoming and didn’t give off any nice feelings for our stay.
Stayed 1 night in Jul 2023

10/10 Excellent

Emma

Stayed 1 night in Jul 2023

6/10 Okay

Doreen

Travelled with partner
Liked: Cleanliness, staff & service
Room was ok Old shower that had seen better days - no tea/coffee making facilities Staff friendly though was a decent location
Stayed 1 night in Jul 2023

10/10 Excellent

Ruth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
You must stay!
What a lovely place. Set in some lovely grounds. The staff were very friendly. Rooms very clean, bed super comfy. Thank you.
Stayed 1 night in Jun 2023

8/10 Good

Karen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Room was spacious
Stayed 2 nights in Jun 2023

10/10 Excellent

Nishal

Stayed 1 night in Jun 2023

10/10 Excellent

Carol

Very clean and comfortable
Stayed 1 night in Jun 2023

8/10 Good

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean large room, good cooked to order breakfast, ample free parking. shame more hotels don't have aircon as the room was quite warm although there was a small portable fan supplied in the room.
Stayed 1 night in Jun 2023

10/10 Excellent

Stephen

Stayed 1 night in Jun 2023

10/10 Excellent

NORMAN

Stayed 1 night in Feb 2023

10/10 Excellent

JOHN

Stayed 1 night in Feb 2023

8/10 Good

Yvonne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

10/10 Excellent

Julissa

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I love this hotel as it is Very quiet and quaint.
Stayed 1 night in Feb 2023

4/10 Poor

daniel

Travelled with partner, Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities
motor noise in room from loft area shower was old but work ok. limescale around cold tap and pink mould in toilet. generally tidy and clean room just needed attention to detail

8/10 Good

PATRICIA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

8/10 Good

PATRICIA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy bed in a warm, spacious room. Friendly staff. Big fluffy towels. A lot of road noise and the grouting in the bathroom needs cleaning.
Stayed 1 night in Oct 2022

10/10 Excellent

Alan

Stayed 1 night in Oct 2022

10/10 Excellent

Andy

Stayed 1 night in Oct 2022

8/10 Good

PATRICIA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel with events facilities
Lovely hotel. Stayed overnight as attending an evening event there - but quite impressed so will possibly book again when visiting thst area.
Stayed 1 night in Sep 2022

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice clean and friendly hotel. The restaurant manager is a credit to Best Western. The breakfast was also very good.
Stayed 1 night in Aug 2022

10/10 Excellent

Helene

Stayed 1 night in Jul 2022

10/10 Excellent

Antony

Stayed 1 night in Jul 2022

8/10 Good

David

Liked: Staff & service, room comfort
Stayed 1 night in Jun 2022

8/10 Good

Andrew

Travelled with partner
Liked: Staff & service, amenities
Good overall with friendly staff. Some attention needed in our room with a creaky floor and taps with low water flow.
Stayed 2 nights in May 2022

6/10 Okay

charlotte

Business traveller
Disliked: Cleanliness
Stayed 1 night in May 2022

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness
Staff were friendly and helpful
Stayed 1 night in Apr 2022

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022

10/10 Excellent

Paul

Stayed 1 night in Mar 2022

6/10 Okay

Hannah

Travelled with family
Disliked: Cleanliness, staff & service
Not the best.
Not the worst and not the best. Receptionist was miserable on checking and was not friendly at all which is just what you want after a 3 hour drive. Room was old and in need of modernisation and new carpets and bathroom. Wasnt particularly clean either and ended up rewashing our cups etc but then its 3 star so cant expect too much but found it rather pricey given there were cheaper hotels around which looked nicer. I wouldnt stay here again
Stayed 1 night in Mar 2022

4/10 Poor

Carrie

Travelled with family
Disliked: Staff & service
Stayed 1 night in Mar 2022

4/10 Poor

Colin

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Shame rooms not up to standard.
Room 23 was nice but disappointed with condition of bathroom. Reception staff agree to move to us to another but on her inspection bathroom also in poor dirty condition so moved us to an executive room which was also disappointing due to loads of cobwebs on light and all around the coving which was mentioned to the staff. Bathroom again was disgusting, when lifted toilet seat two yellow stains when lifted seat hairs on bowl, the hand held shower head could not used don't think ever cleaned, paint peeling and mold on ceiling, extractor fan not cleaned in a while, mirror on bath panel splashes all along it and several other issues. Very disappointed, this was a treat for us both which was needed so didn't want to make a fuss but thought should share would not want anyone to experience. Reception staff understanding and helpful. Restaurant food and staff excellent. Breakfast and staff excellent.
Stayed 1 night in Mar 2022

8/10 Good

ben

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
could do with a shelf to put shampoo/soaps/body wash in shower.
Stayed 1 night in Feb 2022

8/10 Good

Rebecca

Travelled with partner
Liked: Staff & service
Disliked: Amenities
Paid for an executive suite with a queen bed, the bedroom was gorgeous.. the bathroom however was more than disappointing. The shower head was COVERED in limescale, there was no toliet brush and it just looked and felt grubby and unclean. The bedroom however was nice but no adjustable heating. Good area, good for a nice short stay.
Stayed 1 night in Jan 2022

6/10 Okay

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Nice room and staff,food good but no tea making in room and noise from extracter outside bedroom made it hard to get to sleep.
Stayed 1 night in Jan 2022

10/10 Excellent

Kay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay.
Our room was spacious and clean. The housekeeping staff were always around to see if you needed anything. Breakfast really good as was dinner in the restaurant. Can not fault.
Stayed 1 night in Dec 2021