My stay was comfortable. No complaints. The rooms are fairly well appointed and the staff helpful. The only feedback would be that the bath area in the room I stayed in was extremely tiny and no space to move about. Since my room was located closer to the main road, it was a little noisy.
Anita from Bangalore
Located with 25 kilometers from the Cochin International Airport, this hotel is less than 8 kilometers (5 miles) from Fort …More
Grand Hotel is right in the middle of Cochin city and is easily accessible to a lot of restaurants around this place. It is well maintained with ample parking and courteous staff. The rooms are big and spacious.
We stayed for 3 nights in August. Rooms were clean, comfortable and very safe place to be. Most of the staff did a good job except for a female staff @ room service. After I placed an order from the room service menu this woman rang back and told me that it's not available albeit it was on both room service and Periyar restaurant menu. When I insisted that I had the particular dish- kerala red boiled rice- in the previous night she rather sarcastically informed me that I must have dreamt the whole thing up; that too multiple times!! Later on she did realise she was at fault but I -for the first time after staying @ Gukulam for so many times - was taken back by such rude behaviour from one of their staff. In fact I found most of the catering staff were 'under the weather'.They took their time- even after requests - to serve coffee/tea etc for the breakfast buffet etc.
The food was mediocre but expensive for that reason I would suggest stay @ the hotel and eat out (Cochin has quite diverse eateries to cater for everyone's palate).Hence the moderate rating.
TL from UK
This hotel is located less than 14 km (7.5 miles) from Fort Cochin, Dutch palaces, and a Jewish synagogue.Minibars and …More
Great service with very courteous and helpful staff. Deluxe room slightly smaller than expected. Good buffet breakfast. Bathroom was small with no separation between the shower and the rest of the bathroom and so the shower water would flood the bathroom. (Was told all bathrooms in the hotel are the same). No soap or shampoo rack.
Overall was good for an overnight stay.
Really enjoyed our stay, excellent hotel and enjoyed a top floor room over looking the marina. Hotel offered a complimentary sunset boat tour of the marina which we took part in. Easy access to the jetty to get to Fort Cochin to explore for the day. The hotel staff were great, very knowledgeable and professional.
Restaurant offered wide variety of meal choices to include buffet style.
We unfortunately were there at a time of civil unrest which limited our activity to explore the city itself. The hotel staff were excellent and key to getting us safely to the airport.
No hesitation in recommending this hotel.
A good hotel. Clean and comfortably. Great customer service.
Good restaurant and breakfast. Plenty of room at breakfast to enjoy reading a newspaper over several cups of tea. Restaurant staff are great.
Ernakulam is the commercial center of the Indian state of Kerula, a tropical area in southwest India. White sand beaches along the Arabian Sea are within 4 miles (7 kilometers). Hill Palace archaeological museum is just outside of the city. A stroll along Marine Drive, set along the city’s famous estuarial backwaters, gives visitors a taste of local culture.
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