Exterior

Reviews of Best Western Emporia Inn

2.5 out of 5
Best Western Emporia Inn
2836 W 18th Ave, Emporia, KS

Reviews

7.8

Good

Rating 10 - Excellent. 69 out of 176 reviews" "
Rating 8 - Good. 50 out of 176 reviews" "
Rating 6 - Okay. 30 out of 176 reviews" "
Rating 4 - Poor. 16 out of 176 reviews" "
Rating 2 - Terrible. 11 out of 176 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

8.4/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Heather

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every single person on the staff I interacted was friendly, open and welcoming. From the front desk people, to the breakfast bar attendant, to the house keeper. The people will make or break an experience, and they definitely made my stay one of the best ive ever had. Thank you!
Stayed 1 night in Mar 2024

10/10 Excellent

Louie

Travelled with partner
Very clean and updated. Staff was very helpful and courteous.
Stayed 1 night in Feb 2024

10/10 Excellent

Michele

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff!
Stayed 1 night in Feb 2024

10/10 Excellent

Stephanie, Houston

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Needed a nice tub after a long day, was nice to check in and get to the room to relax.
Stayed 1 night in Jan 2024

10/10 Excellent

Kelly, Albert Lea

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Easy access
Stayed 1 night in Nov 2023

10/10 Excellent

ABDULRAHMAN

Liked: Cleanliness, staff & service, property conditions & facilities
The lady serve me. She was awesome thank you.
Stayed 1 night in Nov 2023

6/10 Okay

Gene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, room comfort
Subpar
The room musty. The curtains didnt close, and it sounded like there was a basketball game being played above us. Upon checkout i gave the hotel clerk this info and she began to take it personal and tried to make me feel at fault. She wasnt wearing a clean shirt which fit the demeanor of the stay.
Stayed 1 night in Oct 2023

4/10 Poor

Randy

Disliked: Cleanliness, staff & service, property conditions & facilities
carpet was smelly. Smells from the breakfast kitchen in the morning
Stayed 2 nights in Oct 2023
Response from Khia on 24 Oct 2023
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive, when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

8/10 Good

Sherry

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were very nice and room appears to have been recently updated and was very clean. Bed was super comfy with lots of pillows. It is 2 levels with no elevator for 2nd floor. We are 70 & 75 and there were no ground floor rooms left so it was very very difficult getting our heavy suitcases upstairs. Which is the only reason I gave 4 instead of 5 stars.
Stayed 1 night in Oct 2023

10/10 Excellent

Teri

Stayed 1 night in Sep 2023

10/10 Excellent

GLEN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
WS set back off the interstate and quiet
Stayed 2 nights in Sep 2023

6/10 Okay

Pamela

Travelled with family
Disliked: Cleanliness
Stayed 1 night in Aug 2023

10/10 Excellent

Robert

Stayed 1 night in Jul 2023

4/10 Poor

Sonia

Travelled with family and small children, Business traveller
Liked: Staff & service
Disliked: Cleanliness
Overpriced for the conditions of the room , mildew in the shower and even the furniture looks pass it’s useful life. The room smelled like stale cigarets.
Stayed 1 night in Jul 2023
Response from Nicole on 21 Jul 2023
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

10/10 Excellent

KENNETH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great. Property was clean and the room was nice and cool even though it was 95 degrees that day. I would gladly stay there again!
Stayed 1 night in Jul 2023

10/10 Excellent

Dominic

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great with the exception of no ice
Stayed 1 night in Jun 2023

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was a good place to stay
Stayed 1 night in Jun 2023

4/10 Poor

Stanton

Business traveller
Disliked: Staff & service
The first thing you notice when you come in the door was the smell of the sewer! It smelled like a sewer pipe had broken, in the Lobby. Expedia rated tis as a 4 star hotel! This was not a 4 star hotel. The price was like a 3-4 star but the hotel was worn out. carpet was old and dirty. You could not go bare foot in the room. There was mold at the bottom of the shower. Very obvious when you went into the bathroom. I checked in around 8pm. Every restaurant in the area was locked except the IHop. Drive up only COVID is OVER!!!. Nothing in walking distance was really open to a walk in customer. Miserable!! Burger from Braums was soggy I could not eat it. The only saving grace was the bed was clean. Breakfast was awful as the scrambled eggs were runny and gummy. bacon was all thrown in the pan like the cook did not care. Worst trip I have every had threw Emporia Kansas. I will not stop here again. The price was worth about $50.00 not $200.00 for one night!! You might ask why did I stay. Well I expected Expedia to give me a proper star system and you pay up front. Needless to say I was pissed. This Best Western needs a spot inspection for sure!! The whole area needs to wake up COVID is over. open up the restaurant's!
Stayed 1 night in Jun 2023
Response from Sam on 14 Jun 2023
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

10/10 Excellent

Vickie

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Overall we had a pleasant stay. The hotel could use a bit of an update but was clean and comfortable. The breakfast was very good with lots of options. The woman who takes care of the breakfast area was outstanding. She thoroughly cleaned everything and went out of her way to get me ice and fill my water bottle.
Stayed 1 night in May 2023

10/10 Excellent

Drew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2023

10/10 Excellent

Tina

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, clean, quiet
Stayed 1 night in May 2023

10/10 Excellent

Tamika

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Very clean and very polite.
Stayed 2 nights in May 2023

10/10 Excellent

Cella

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in May 2023

2/10 Terrible

Malachy

Disliked: Cleanliness, property conditions & facilities, room comfort
Room 106 not the best.
Smelled moldy, saw signs of water damage and asked about it, was told not since I have been working here. (Started a month ago). Door wouldn’t flow closed, it caught on the carpet. The vent/fan kicked on at 3:30 am and it must have something in the blades because it clanked repeatedly. I need to shut it off. Room 106.
Stayed 1 night in May 2023
Response from Khia on 11 May 2023
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

10/10 Excellent

Barbara

Travelled with pets, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
It was a clean and up to date room. The breakfast had hot and cold options. The bed was comfortable. The staff were very nice. We would stay here again.
Stayed 1 night in Apr 2023

10/10 Excellent

Neal, Anaheim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

10/10 Excellent

Rob

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
It's conveniently located--right off the interstate and in an area with lots of dining options. The staff was very friendly, the beds were really comfortable, and the breakfast was really good.
Stayed 1 night in Apr 2023

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Good value
Stayed 1 night in Mar 2023

10/10 Excellent

Cha

Stayed 1 night in Mar 2023

10/10 Excellent

Dale

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The night girl was very nice to us when we checked out at 4 a.m. she even warmed me some water for my tea.
Stayed 1 night in Feb 2023

4/10 Poor

Verified traveller

Business traveller
Disliked: Property conditions & facilities
Old building and musty smell
Hotel building seemed out dated and old. Musty smell in lobby and room. No lock on exterior side door. Mattress had visible dip as if it had not been changed in years. Floor in room was uneven and could not open closet door fully because of it. Old lamps with torn shades.
Stayed 1 night in Jan 2023
Response from Bianca on 2 Feb 2023
Thank you for the comments regarding your recent stay with us.We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests.If we can be of further assistance, please don't hesitate to let us know.

8/10 Good

Sumangala

Stayed 4 nights in Jan 2023

2/10 Terrible

Amelia V

Travelled with family, Business traveller
Disliked: Staff & service, amenities
I just want to be clear that there wasn’t very much wrong with the facility itself. Of course it’s a cheaper hotel and you get what you pay for. I stayed at this hotel as a last-minute booking for a Government business trip. From the second that I walked in the lady at the front had an obvious uncomfortable feeling towards me she had it very hard time hiding this even went as far as yelling at me, and throwing my room key at me throughout the visit, she continued to roll her eyes at me and show she was uncomfortable in my presence. On my last morning, she made my family and I very uncomfortable, doing something super petty in the kitchen with attitude that was actually caught on camera, and I actually would like the film from that camera pulled. I would never stay here again, and I would highly recommend nobody ever stay here at least if you’re a person of color. Which is something I don’t ever pay mine to but in that situation it was very very hard to ignore. I will never be back and is veterans and federal government. Workers deserve so much better.
Response from Nicole on 13 Jan 2023
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

8/10 Good

Claudia, Berryville

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Has had some upgrades and is very clean pool area was nice and clean warm temperature in water was nice!
Stayed 1 night in Dec 2022

8/10 Good

Sumangala

Stayed 4 nights in Nov 2022

10/10 Excellent

Ray

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great breakfast

10/10 Excellent

Ellen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay 4 nights
Room was comfortable, breakfast was hot & marvelous with good variety. Two problems to mention, the room smelled very musty, and room door was difficult to open over the carpet. (Room 107) It is an older hotel and both these mentions were the result. We had deodorizer spray, had to use every day. My husband opened the window to help rid of smell. Management should use a spray prior to guests arrival. All ok overall, though. We stayed 4 nights for ESU Homecoming. We loved having Fall trees, lake, and a school jogging trail out our window. Nice compared to looking at a parking lot Front desk staff and breakfast staff friendly and helpful. Indoor pool that looked inviting, but we did not have time to swim.
Lobby
Fireplace in lobby
Queen room with sofa couch
Queen room with sofa couch
Stayed 4 nights in Oct 2022

10/10 Excellent

Jerry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice very easy check in
Stayed 1 night in Oct 2022

8/10 Good

Gail

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

10/10 Excellent

Donald

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff explained the end door was waiting for replacement parts for the lock. Like everyplace else just waiting for parts.
Stayed 1 night in Oct 2022

6/10 Okay

Ruth

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
For an accessible room, the bathroom was not set up well. fold down shower seats were too far from the shower controls. There was no convenient towel racks so very difficult to dry without slipping on the wet floor. Water pressure too low as well. Otherwise no counter to put things on. Safety bars were great. For a room with two occupants there need to be two desk chairs. This desk will work for two people (very nice) but the second one had to sit on a hassock. Bed was great!
Stayed 1 night in Oct 2022

8/10 Good

Clarence David

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean
Stayed 1 night in Oct 2022

6/10 Okay

Tamera

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
First room smelled really bad & had no shower curtain. 2nd room they moved us to had a large hole behind shower but otherwise clean. Staff was very friendly and the only perk. Ice machine was also broken.
Stayed 1 night in Sep 2022

6/10 Okay

Elizabeth

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Stayed 3 nights in Sep 2022