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Reviews of Ellensburg, WA

2 out of 5
Ellensburg, WA
403 West University Way, Ellensburg, WA

Reviews

6.2
Rating 10 - Excellent. 74 out of 587 reviews" "
Rating 8 - Good. 162 out of 587 reviews" "
Rating 6 - Okay. 173 out of 587 reviews" "
Rating 4 - Poor. 103 out of 587 reviews" "
Rating 2 - Terrible. 75 out of 587 reviews" "

6.6/10

Cleanliness

7.8/10

Staff & service

5.8/10

Amenities

6.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

2/10 Terrible

Megan

Travelled with group
Ghost Motel
I didn’t have a chance to stay. After having my booking for over a month I found out the morning of our stay that the Motel 6 is closed and the location is no longer affiliated with Motel 6. Enter a scramble to find alternative accommodations through hotels.com customer service, who said they made accommodations at another hotel. Great. Except we arrived at the new hotel only for them to look at us like we had two heads each because they’d been booked out for weeks and had a) no available rooms for that night, and b) no such reservations under my name. Then cue another hour or so of trying to find a place and ended up snagging the last room in a town 30 minutes away. In speaking with hotels.com customer service they have claimed zero responsibility or accountability in this, fully blame Motel 6, and as of right now I have a pending charge by Hotels.com for a room that didn’t exist… even though they said hotels.com doesn’t charge the card, Motel 6 does. Lesson learned on third party vendors, skip the scam and book direct, folks.
Stayed 1 night in Aug 2022

8/10 Good

Lisa

Business traveller
Liked: Cleanliness, staff & service
It is very affordable and yet still a comfortable place to stay.
Stayed 1 night in Aug 2022

4/10 Poor

Andrew

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Aug 2022

6/10 Okay

Diane

Disliked: Cleanliness, property conditions & facilities, room comfort
The bathtub was caulked very carelessly & looked like it hadn’t been cleaned for months. The floor around the air conditioner & toilet were stained plus very dirty. Some water got spilled on the floor by the TV & the towel I wiped it up with was really quite dirty. I did count 12 plug-ins in the room which was the only plus to that room.
Stayed 1 night in Aug 2022
Response from GM on 10 Aug 2022
We appreciate your feedback.

10/10 Excellent

Shawnna

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
It's an older property but the bed was comfortable and it was spotlessly clean.
Stayed 1 night in Jul 2022
Response from GM on 18 Jul 2022
Thank you for staying with us. We appreciate your feedback.

2/10 Terrible

Eli

Stayed 1 night in Jul 2022

4/10 Poor

David

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Grody and Horrid; I would never let my mother or anyone I cared for stay at this particular Motel 6. Long black human hairs stuck to the bathroom wall. Long accumulated crud and spider droppings behind bathroom door. Warped, chipped and stained laminate flooring. Obvious management neglect and incompetent maintenance over many years. No coffeemaker, no microwave, no air conditioning, no shampoo. For the positive column: they do provide WiFi and at those prices, not so crowded, so relatively quiet.
Stayed 2 nights in Jul 2022
Response from GM on 14 Jul 2022
All rooms have air conditioners, if yours was not working, I wish you would have let us know. Only our kitchenettes have in room microwaves and coffee makers; however, there is always fresh coffee in the lobby in the mornings and a community microwave as well. Thank you for your feedback.

2/10 Terrible

Donna

Stayed 1 night in Jul 2022
Response from GM on 14 Jul 2022
Thank you for your feedback

10/10 Excellent

Courtney

Liked: Staff & service
Stayed 2 nights in Jul 2022

2/10 Terrible

Nancy

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Not clean. We checked in at 10pm, didn’t notice there wasn’t any soap or shampoo, toilet paper was wet! Paid $130 something for the room, not worth the money!
Stayed 1 night in Jun 2022
Response from GM on 29 Jun 2022
We appreciate your feedback

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
The AC unit didn't work in my room (well technically it might have, but it made a sound like a machine gun so I had to turn it off before I could find out if it put out cold air). The swimming pool was empty and closed. I woke up with a sore back because the bed wasn't very comfortable. I could have slept better in my car in the parking lot and saved $115.
Stayed 1 night in Jun 2022
Response from GM on 28 Jun 2022
We're sorry you didn't enjoy your stay to the fullest. We appreciate your feedback.

8/10 Good

Bev

Liked: Cleanliness, staff & service
First stop
The room was clean. The bed was surprisingly comfortable. This is a very basic room, only absolute necessities. No coffee maker in the room was something I just assumed would be offered.
Stayed 1 night in Jun 2022
Response from Rick, GM on 26 Jun 2022
Coffee makers, microwaves, and refrigerators are available in our kitchenette rooms. A community microwave and complimentary coffee (from 6 am to 10 am) are available in the lobby. We appreciate your feedback.

2/10 Terrible

Patrick

Travelled with group
Liked: Cleanliness, amenities
Decent property but they attempted to fraudulently charge my debit card for over $300 as soon as I checked out
Stayed 3 nights in Jun 2022
Response from Rick, GM on 25 Jun 2022
Yes, we attempted to charge your card for 150 multiple times because you and your friend smoked marijuana in a non-smoking room when smoking marijuana at all on the property is against policy and clearly posted in the lobby. We have pictures of the seeds and stems all over the tables - the room had to be shut down for a day to clear the air. You have been placed on "Do Not Rent" status with Motel 6.

10/10 Excellent

Alan

Stayed 1 night in Jun 2022

6/10 Okay

Heather

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Basic Accommodations
We arrived at the hotel a 1/2 hour before check-in hoping to just drop off our bags and were rudely and repeatedly told no. Then we ask if our disabled friend could at least use their restroom and were told no, again. Luckily, when we returned we were greeted by a different employee, Tristan, and he was fabulous. The room is very basic but comfortable. Be sure to bring shampoo, lotion, etc. because they do not offer any of these. Rooms are still not being cleaned due to COVID so be aware you need to save your towels. There are no signs regarding this.
Stayed 2 nights in Jun 2022
Response from Rick, GM on 16 Jun 2022
We are sorry your stay was not ideal. Keep in mind that many Covid protocols are still in effect including in-room housekeeping while guests are checked in. All guests checking in for more than one night are given a handout describing the process for housekeeping needs. Additionally, due to Covid restrictions still in place, we do not have a public restroom available. We appreciate your feedback

8/10 Good

Michelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Room had bare minimum items. Kleenx would have been nice and a working TV remote.
Stayed 3 nights in Jun 2022
Response from Rick, GM on 14 Jun 2022
Thank you for your feedback. We appreciate you.

8/10 Good

Kristin

Travelled with family
Liked: Cleanliness, staff & service
Staff great, room clean- the access card for the door stopped working prior to the checkout time of 11 am. We were locked out while trying to load the car. Staff fixed it quickly - however it was an additional step during their busy time.
Stayed 1 night in Jun 2022
Response from Rick, GM on 14 Jun 2022
Thank you for your feedback. We appreciate you.

6/10 Okay

Jennifer

Travelled with family, Travelled with pets
Liked: Cleanliness
Disliked: Amenities
$276 for a $59 room. No mini fridge, no microwave. Platform beds with a thin mattress that slides all around.
Stayed 1 night in Jun 2022

4/10 Poor

Janine

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from Rick, GM on 7 Jun 2022
We appreciate you. Thank you fro staying with us.

6/10 Okay

Douglas

Liked: Cleanliness, staff & service
The rigid adherence to the 3:00pm check in resulted in a somewhat crowded scrum at the desk. Probably 30 people stuffed in the waiting area not distancing from one another. No way to tell if this is how I came back home sick and testing positive for covid 19 virus. This hotel was far from full.
Stayed 1 night in May 2022
Response from Rick, GM on 13 Jun 2022
The rigid check-in is to allow for housekeepers to fully clean rooms and leave the property before guests arrive. This is especially important during a capacity weekend. We appreciate your feedback.

8/10 Good

Terry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All you need!
Clean, quiet, nice bed. Cheap price. Friendly staff
Stayed 1 night in May 2022
Response from Rick, GM on 13 Jun 2022
Thank you for your feedback. We appreciate you.

6/10 Okay

Laura

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Meh
The room was acceptable and clean, but there were three problems. One - the walls are paper thin, so when a very loud group of young stayed in the room next to ours one night it was obnoxious. Two - there was a mix-up about our reservation and someone on staff just unlocked and opened our door when we were in bed. He did not knock first. Luckily we had the latch on. Three - on Saturday night the cost went from $69/night to over $300 supposedly due to an event in town. Ridiculous and NOT worth it.
Stayed 4 nights in May 2022
Response from Rick GM on 13 Jun 2022
We apologize for any inconvenience. On weekends where every hotel in town fills to capacity, rates do climb significantly. We also apologize for the room check that was the result of your booking company telling us you checked out of your room a day early. We appreciate your feedback.

8/10 Good

Scott

Liked: Staff & service
Very basic and pretty rough. But great price and location
Stayed 1 night in May 2022
Response from Rick, GM on 13 Jun 2022
We appreciate your feedback. Thank you.

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2022

6/10 Okay

Eric

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Generally dirty and not maintained very well. AC inoperative and did not have some standard amenities. Staff were nice though seemed overwhelmed. Not a bad experience but certainly not luxurious
Stayed 1 night in Apr 2022
Response from Rick, GM on 12 May 2022
Thank you for your feedback, we appreciate you.

4/10 Poor

Angela

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
The floors were terribly dirty, cobwebs in the vanity area, dirt on the bathroom door. Only positive was that it was quiet for sleeping.
Stayed 1 night in Apr 2022
Response from Rick, GM on 4 May 2022
We apologize that your stay did not meet your expectations. We appreciate your feedback,

10/10 Excellent

Alexander

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Eric night shift most polite, courteous, helpful
Stayed 2 nights in Apr 2022
Response from Rick, GM on 2 May 2022
Thank you for your feedback. We appreciate you!

10/10 Excellent

Ron

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like that they have rooms with a kitchenette, including a microwave and refrigerator. That is not usually provided at other motels. It's a good location for when we are in Ellensburg, near downtown.
Stayed 1 night in Apr 2022
Response from Rick, GM on 1 May 2022
Thank you for staying with us. We appreciate you.

10/10 Excellent

Julio

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfort and value
We were comfortable and it was a good value!
Stayed 3 nights in Mar 2022
Response from Rick, GM on 25 Apr 2022
Thank you for staying with us. We appreciate you.

4/10 Poor

Douglas

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
room not open
i booked in advance with my room choice picked and was the there right at 3pm check in time. and for some reason my choice of room was not available. and was forced to stay in a different room. they didn't offer any kind of discount for the room
Stayed 1 night in Apr 2022
Response from Rick, GM on 14 Apr 2022
We are sorry for the inconvenience; however, the mid-April snowstorm as well as the pass closure due to inclement weather that weekend meant that our housekeeper was not able to work on upstairs rooms that day for safety reasons (our stairs are all outside.) Our only smoking rooms with 2 beds are upstairs. We appreciate your feedback

4/10 Poor

Bob

Stayed 1 night in Apr 2022

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2022
Response from Rick, GM on 25 Apr 2022
Thank you for staying with us. We appreciate you.

4/10 Poor

sol

Stayed 1 night in Mar 2022
Response from Rick, GM on 25 Apr 2022
Thank you for staying with us. We appreciate you.

10/10 Excellent

Tracy

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Pleasant Stay
Nice and clean property
Stayed 1 night in Mar 2022
Response from Rick, GM on 4 Apr 2022
Thank you for staying with us. We appreciate you.

6/10 Okay

Payton

Travelled with partner
Not the cleanest and very run down. I would look elsewhere if passing through again.
Stayed 1 night in Mar 2022
Response from Rick, GM on 4 Apr 2022
We appreciate your feedback.

10/10 Excellent

robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2022

8/10 Good

Shara

Business traveller
It's okay for the price
Stayed 1 night in Mar 2022
Response from Rick, GM on 4 Apr 2022
We appreciate your feedback.

10/10 Excellent

Noelia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good service, comfy, spacious
Check-in was easy, spacious rooms, comfy beds, WiFi could ve stronger though. Couldn't do my work.
Stayed 1 night in Mar 2022
Response from Rick, GM on 21 Mar 2022
Thank you for your feedback. We are working to improve our wifi. We appreciate you!

8/10 Good

Thomas

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Good in a cheap way.
It was relatively cheap for how it was, the place I stayed in was clean and nice, service was nice, but it seemed like it’s still stuck in 2020. Doing old covid regulations and such, have to ask the front a lot of things like towels, shampoo, trash bags, and so on. But I didn’t care, all I needed was a place to charge my phone, have a CLEAN bed to sleep in, and a TV was just complimentary, overall, it was a nice place to be in for a small stay.
Stayed 1 night in Mar 2022
Response from Rick, GM on 14 Mar 2022
Thank you for your feedback. We hope to reduce some of the cautions taken in recent years in the next month or so. We appreciate you.

8/10 Good

Terry

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Totally fine for the price.
Stayed 1 night in Mar 2022
Response from Rick, GM on 12 Mar 2022
Thank you for staying with us. We appreciate you.

2/10 Terrible

Adam

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was absolutely disgusting. It felt like it wasn’t cleaned at all. The floors were sticky, the shower had hair on the walls, the were handprints on the wall and some gross looking substance on the wall.
Stayed 1 night in Feb 2022
Response from Rick, GM on 2 Mar 2022
We apologize your stay was not to your satisfaction. We do wish you had brought this to our attention during your stay so that we could better accommodate you.

8/10 Good

Stella

They left the light on
Easy booking with my phone friendly helpful desk people pretty clean room easy accessible parking
Stayed 1 night in Feb 2022
Response from Rick, GM on 22 Feb 2022
Thank you for your feedback. We appreciate you.

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
The servi e was great. The lock to the door was defective so they had to move us to another room. Great value and price
Stayed 1 night in Feb 2022
Response from Rick, GM on 1 Mar 2022
Thank you for your comments. We appreciate you!

8/10 Good

Terry

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
This place is totally fine. It's a Motel 6 so don't expect a lot, but I would definitely stay there again. It's not brand new, but also not trashed, and any of the "downsides" are within the range of what's acceptable at this pricepoint.
Stayed 1 night in Feb 2022
Response from Rick, GM on 1 Mar 2022
Thank you for your feedback, We appreciate you!

6/10 Okay

Gordon L.

Business traveller, Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
The pillows were bad.
Stayed 2 nights in Feb 2022
Response from Rick, GM on 7 Feb 2022
We are sorry you did not find the pillows comfortable. Extra pillows are always available in the lobby. We appreciate your feedback.

6/10 Okay

Michael

Liked: Cleanliness, room comfort
Just so so
No fridge, no microwave, no coffee pot. Fairly comfortable but i missed the simpke amenities.
Stayed 1 night in Jan 2022
Response from Rick, GM on 10 Jan 2022
We are sorry to hear you did not enjoy your stay. As shown on the booking site, only our kitchenette rooms provide the amenities you mention; however, there is a microwave available in the lobby for all other guests. We appreciate your feedback, and we appreciate you!

4/10 Poor

Mykola, Everett

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
I didn’t like everything
Stayed 1 night in Dec 2021
Response from Rick, GM on 21 Dec 2021
We are sorry to hear you didn't enjoy your stay; however, it would be nice to know what specific issues you encountered. We appreciate your feedback.

6/10 Okay

Steven

Disliked: Cleanliness, staff & service
Staff not helpful with a problem. Mattress was thin, like sleeping on the board it was ontop of. Pillows were small. Stayed in another Motel 6 the night before, way better than this one.
Stayed 1 night in Dec 2021
Response from Rick, GM on 13 Dec 2021
Thank you for your feedback, we are sorry to hear you did not enjoy your stay. Could you elaborate on the problem so that I might address the issue with our staff. We appreciate you.

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Issiac was awesome!
Our stay was great, Issiac who checked us in was awesome, and no complaints with our accomodations.
Stayed 1 night in Nov 2021
Response from Rick, GM on 23 Nov 2021
We are glad you enjoyed your stay. We appreciate your feedback.

6/10 Okay

Jason

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Nov 2021