El Real Holidays from £1,407

Excellent facility and service!

Calm and amazing views of Costa Rican dry forest.

The views are stunning!

The hotel and the grounds are beautiful! The ambience and scenery from the pool and restaurant was spectacular. The food was excellent and the service and staff (Elena, and Edwin at the front desk) and Michael at the restaurant were nice and accommodating. Small things could have been better. When we checked into the room the AC wasn’t working. The sent the maintenance person who said it was fixed but it wasn’t. Just blowing room temperature air around and it was 100 degrees. We moved to another room which was beautiful, with a great wrap around balcony, and AC that works. Also, we didn’t receive our VIP perks. We had to ask a few times for the bottle of wine and upon looking at our bill we didn’t receive our spa discount. We eventually did get the wine. Otherwise the hotel was fantastic!

This is our 3rd time staying at Cala Luna and we absolutely love it! It gets better each time we return! The rooms are so incredibly lovely, the howler monkeys surrounding the property are a delight but above all the staff is the best! Especially in the restaurant and bars - they are so incredibly welcoming and nice! Andres the bartender is a true mixologist (you have to try his mezcal cocktails)! The beds are so comfortable and it’s a one minute walk to a not crowded beach! The room are well thought out with great detail! We will absolutely come back again!

This hotel needs management. The staff is very friendly and accomodating, especially Miriam. But the vegan food is extremely overpriced, especially for Costa Rica. The breakfast is not buffet and limited. You do get a small fruit plate and a smoothy, along with some other option. The streets leading to the hotel are littered with horrible pot holes that would tear up any car's shocks and suspension. I asked so many people why the hotel did not provide a shuttle transportation into town and could not get a good answer. The small dirt streets on steep hills with huge valleys of rain gullies and pot holes were unwalkable for my wife and I. So plan for a $10 cab ride every time you want to go into town in order to avoid a 20 minute walk up steep hills in the extreme heat or unexpected rain. I hope they consider providing convenient, safe, and expedient transportation into town. The first thing we noticed when our taxi dropped us off was the sign posted in front of the hotel that stated "Reserved for Hotel Owner" parking. We found this to demonstrate how the priority of the manager completely missed the mark. They should replace the word "Owner" with "Hotel Guest" on the sign asap. There is no phone in the rooms, so any questions require a walk to the office. On the positive side, the pool is nice and well-kept. The Staff is helpful when they can, although there seemed to be a lot of staff turn-over and many were new or uninformed.