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Reviews of Travelodge by Wyndham El Paso - Airport

2.5 out of 5
Travelodge by Wyndham El Paso - Airport
6140 Gateway Blvd East, El Paso, TX

Reviews

6.6
Rating 10 - Excellent. 274 out of 1000 reviews" "
Rating 8 - Good. 251 out of 1000 reviews" "
Rating 6 - Okay. 152 out of 1000 reviews" "
Rating 4 - Poor. 146 out of 1000 reviews" "
Rating 2 - Terrible. 177 out of 1000 reviews" "

6.6/10

Cleanliness

7.6/10

Staff & service

6.2/10

Amenities

6.2/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

10/10 Excellent

Tammy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Irene

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from GM on 5 Dec 2023
Dear Irene,Thank you for taking the time to tell us about your experience at Travelodge by Wyndham El Paso - Airport. It is always a pleasure to receive positive feedback.I am particularly pleased that you found your experience staying at the Travelodge satisfying in almost every measures. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Travelodge, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely,

10/10 Excellent

Dorothy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room held up for us
For a place that we used to sleep it did the job. The free breakfast was always prepared on time. Only issue is the bathtub had a broken turn thing and water would leak out of it, making the water pressure low on the actual faucet and shower head.
Stayed 3 nights in Nov 2023
Response from GM on 30 Nov 2023
Dear Dorothy,Thank you for taking the time to tell us about your experience at Travelodge by Wyndham El Paso - Airport. It is always a pleasure to receive positive feedback.I am pleased that you found your experience at the Travelodge satisfying in every measurable ways and we were able to meet your expectations. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Travelodge, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely,

6/10 Okay

Christina

Stayed 1 night in Nov 2023

4/10 Poor

Efrain

Disliked: Amenities, property conditions & facilities
Potholes need to be fixed! The exterior of the building is not as nice as the interior. The hvac system is very loud and waked me in the middle of the night. It felt more like a motel.
Stayed 2 nights in Nov 2023
Response from GM on 30 Nov 2023
Dear Efrain,Thank you for taking the time to tell us about your experience at Travelodge by Wyndham El Paso - Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us, and I am saddened to hear HVAC was very loud.Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Travelodge, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely,

8/10 Good

Jennifer

Stayed 1 night in Nov 2023

8/10 Good

Ana Sofia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel
Stayed 2 nights in Nov 2023
Response from GM on 30 Nov 2023
Dear Ana,Thank you for taking the time to tell us about your experience at Travelodge by Wyndham El Paso - Airport. It is always a pleasure to receive positive feedback.I am pleased that you found your experience at the Travelodge satisfying in every measurable ways and we were able to meet your expectations. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Travelodge, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely,

2/10 Terrible

Cassandra

Stayed 1 night in Nov 2023
Response from GM on 30 Nov 2023
Dear Cassandra,Thank you for taking the time to tell us about your experience at Travelodge by Wyndham El Paso - Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us, and I am saddened to hear that the stay at the Travelodge was not a good experience. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Travelodge, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns.Sincerely,

8/10 Good

Alma, Manteca

Liked: Cleanliness, staff & service, property conditions & facilities
Is a GOOD stay
Stayed 1 night in Oct 2023
Response from GM on 30 Nov 2023
Dear Alma,Thank you for taking the time to tell us about your experience at Travelodge by Wyndham El Paso - Airport. It is always a pleasure to receive positive feedback.I am pleased that you found your experience at the Travelodge satisfying in every measurable ways and we were able to meet your expectations. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Travelodge, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely,

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Ferdi on 6 Nov 2023
Dear Ashley,Thank you for taking the time to tell us about your experience at Travelodge by Wyndham El Paso - Airport. It is always a pleasure to receive positive feedback.I am particularly pleased that you found your experience staying at the Travelodge very satisfying in every measurable level. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Travelodge, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely,

4/10 Poor

Austin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from GM on 31 Oct 2023
Dear AustinThank you for taking the time to tell us about your experience at Travelodge by Wyndham El Paso - Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us, and I am saddened to know that your stay at the Travelodge was not a disappointing stay.Please rest assured that we are taking the appropriate measures to address the problems. Here at Travelodge, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,

4/10 Poor

Guillermo

Liked: Cleanliness, property conditions & facilities, room comfort
Not good
Wrong room and over charged
Stayed 1 night in Oct 2023
Response from GM on 31 Oct 2023
Dear Guillermo,Thank you for taking the time to tell us about your experience at Travelodge by Wyndham El Paso - Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us, and I am saddened to hear that you were checked into a wrong room.Please rest assured that we are taking the appropriate measures to address the problem. Here at Travelodge, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,

2/10 Terrible

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Bedbugs
Horrible there were Bedbugs in bed
Stayed 3 nights in Oct 2023
Response from GM on 31 Oct 2023
Dear Tomas,Thank you for taking the time to tell us about your experience at Travelodge by Wyndham El Paso - Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us, and I am saddened to hear that our hotel is "horrible" and there were bed bugs found in the room that you were checked in. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Travelodge, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns.Sincerely,

10/10 Excellent

Karina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and nice and there’s a lot of options to eat in walking distance. I like how it’s next to the freeway so it was easy to get anywhere else
Stayed 1 night in Oct 2023
Response from GM on 23 Oct 2023
Dear Karina,Thank you for taking the time to tell us about your experience at Travelodge by Wyndham El Paso - Airport. It is always a pleasure to receive positive feedback.I am particularly pleased that you found your experience at the Travelodge very satisfying in every measurable ways. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Travelodge, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely,

6/10 Okay

Guadalupe

Liked: Cleanliness
Disliked: Property conditions & facilities
Not one of my favorites
The room cleaning service was good. The furniture is old and worn out. A small refrigerador is very much needed.
Stayed 3 nights in Oct 2023
Response from GM on 23 Oct 2023
Dear Guadalupe,Thank you for taking the time to tell us about your experience at Travelodge by Wyndham El Paso - Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us, and I am saddened to hear that the furniture is old and worn out. We should have asked at check in if we could have you in a room with refrigerator.Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Travelodge, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely, Ferdi Okonkwo

2/10 Terrible

Devon

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023
Response from GM on 31 Oct 2023
Dear Devon,Thank you for taking the time to tell us about your experience at Travelodge by Wyndham El Paso - Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us, and I am saddened to know that your stay at the Travelodge was not a disappointing stay.Please rest assured that we are taking the appropriate measures to address the problems. Here at Travelodge, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,

10/10 Excellent

Edward

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to restaurants and shopping.
Stayed 2 nights in Oct 2023
Response from GM on 23 Oct 2023
Dear EdwardThank you for taking the time to tell us about your experience at Travelodge by Wyndham El Paso - Airport. It is always a pleasure to receive positive feedback.I am particularly pleased that you found the Travelodge location to be convenient to restaurants and shopping. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Travelodge, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely,

10/10 Excellent

Isaac

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything including the pool was great! The potholes in the parking lot were horrible. But other than that it was great!
Stayed 2 nights in Oct 2023
Response from GM on 23 Oct 2023
Dear Edward,Thank you for taking the time to tell us about your experience at Travelodge by Wyndham El Paso - Airport. It is always a pleasure to receive positive feedback.I am particularly pleased that you found everything including the pool to be great. I am so sorry about the potholes We about to get it repaired. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Travelodge, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely,

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from GM on 23 Oct 2023
Dear Carlos,Thank you for taking the time to tell us about your experience at Travelodge by Wyndham El Paso - Airport. It is always a pleasure to receive positive feedback.I am particularly pleased that we received a grade of 10 out of 10 from the experience of your stay at the Travelodge El Paso. Thank you so much for letting us know that we made your stay as best as you deserved. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Travelodge, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely,

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Outstanding staff
Stayed 2 nights in Oct 2023
Response from GM on 23 Oct 2023
Dear Jose,Thank you for taking the time to tell us about your experience at Travelodge by Wyndham El Paso - Airport. It is always a pleasure to receive positive feedback.I am particularly pleased that we received a grade of 5 out of 5 from the experience of your stay at the Travelodge. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Travelodge, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely,

8/10 Good

Lisa

Stayed 1 night in Oct 2023
Response from GM on 23 Oct 2023
Thank you for taking the time to tell us about your experience at Travelodge by Wyndham El Paso - Airport. It is always a pleasure to receive positive feedback.I am particularly pleased that we received a grade of 4 out of 5 from the experience of your stay at the Travelodge. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Travelodge, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely,

2/10 Terrible

Ana

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from GM on 23 Oct 2023
Dear Ana,Thank you for taking the time to tell us about your experience at Travelodge by Wyndham El Paso - Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us, and I am saddened to hear that the stay at the Travelodge was not a good experience. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Travelodge, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,

10/10 Excellent

Maria del Consuelo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
IT WOULD BE NICE TO GIVE COMPLIMENTARY WATER AND CONNECT THE DRINKS MACHINE
Stayed 1 night in Sep 2023
Response from GM on 23 Oct 2023
Dear Maria,Thank you for taking the time to tell us about your experience at Travelodge by Wyndham El Paso - Airport. It is always a pleasure to receive positive feedback.I am particularly pleased that we received a grade of 10 out of 10 score from the experience of your stay at the Travelodge. I am disappointed that our staff did not offer complimentary bottled water when in fact, we do provide complimentary water. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Travelodge, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely,

2/10 Terrible

Cesar

Stayed 3 nights in Sep 2023
Response from GM on 23 Oct 2023
Dear Cesar,Thank you for taking the time to tell us about your experience at Travelodge by Wyndham El Paso - Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us, and I am saddened to hear that the stay at the Travelodge was not a good experience. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Travelodge, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,

10/10 Excellent

Alonso

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like this place is really good the servers is pretty good
Stayed 1 night in Sep 2023
Response from GM on 23 Oct 2023
Dear AlonsoThank you for taking the time to tell us about your experience at Travelodge by Wyndham El Paso - Airport. It is always a pleasure to receive positive feedback.I am particularly pleased that we received a grade of 5 out of 5 from the experience of your stay at the Travelodge. It is pleasing to know that our service during your stay was pretty good. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Travelodge, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely,

4/10 Poor

Shannyn

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Bleach would go a long way here!
Stayed 2 nights in Sep 2023
Response from GM on 23 Oct 2023
Dear ShannynThank you for taking the time to tell us about your experience at Travelodge by Wyndham El Paso - Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us, and I am saddened to hear that the stay at the Travelodge was not a good experience. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Travelodge, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from GM on 23 Oct 2023
Dear Michael,Thank you for taking the time to tell us about your experience at Travelodge by Wyndham El Paso - Airport. It is always a pleasure to receive positive feedback.I am particularly pleased that we received a grade of 10 out of 10 from the experience of your stay at the Travelodge. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Travelodge, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely,

4/10 Poor

Joy

Disliked: Staff & service, property conditions & facilities, room comfort
Horrible!
The hotel was very run down. The parking lot was full of huge pot holes. Every day I had to get my key card reprogrammed to work the door because I would just stop working. The hotel seemed like it was a prime spot for drug dealers and prostitution. The police frequently patrolled the area looking for drug dealers. The shower and sink faucets leaked everywhere when you turned them on. The bed was rock hard and was painful to sleep in.
Stayed 4 nights in Sep 2023
Response from GM on 26 Sept 2023
Dear Joy,Thank you for taking the time to tell us about your experience at Travelodge by Wyndham El Paso - Airport. I am sorry that your experience did not meet your expectations. It is unacceptable that you had your room key card programmed multiple times.We apologise for the occasional presence of the police force. Please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that our hotel has no access to an elevator. I wished we could have accommodated your desire to be in another wing of the hotel where there is less highway noise. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Travelodge, we continuously strive to meet your needs and expectations.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,Ferdi GM

2/10 Terrible

Dana

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn’t stay have to leave place was dirty.
Stayed 2 nights in Sep 2023
Response from GM on 26 Sept 2023
Dear Dana,Thank you for taking the time to tell us about your experience at Travelodge by Wyndham El Paso - Airport. I am sorry that your experience did not meet your expectations, especially how dirty you found the hotel to be. Please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that our hotel has no access to an elevator. I wished we could have accommodated your desire to be in another wing of the hotel where there is less highway noise. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Travelodge, we continuously strive to meet your needs and expectations.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,FerdiGM

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from GM on 26 Sept 2023
Dear Carlos,Thank you for taking the time to tell us about your experience at Travelodge by Wyndham El Paso - Airport. It is always a pleasure to receive positive feedback.I am particularly pleased that you found your experience staying at the Travelodge very satisfying in every measurable ways. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Travelodge, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely,Ferdi GMTravelodge El Paso

10/10 Excellent

Heather

Disliked: Cleanliness
Stayed 1 night in Sep 2023
Response from GM on 14 Sept 2023
Dear Kody,Thank you for taking the time to tell us about your experience at Travelodge by Wyndham El Paso - Airport. It is always a pleasure to receive positive feedback.I am pleased that you found the experience of your stay at the Travelodge so satisfying that you rate our hotel 5 out of 5. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Travelodge, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely,Ferdi Okonkwo

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from GM on 14 Sept 2023
Dear Robert,Thank you for taking the time to tell us about your experience at Travelodge by Wyndham El Paso - Airport. It is always a pleasure to receive positive feedback.I am pleased that you found the experience of your stay at the Travelodge so satisfying that you rate our hotel 5 out of 5. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Travelodge, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely,Ferdi Okonkwo

4/10 Poor

Rufus

Travelled with family and small children, Business traveller
Disliked: Staff & service
My son went to ask for more towels on our second day and the front desk lady told him she didn’t have towels. We opted not to have our room cleaned so are you telling me that if our room had got cleaned we wouldn’t have had clean towels. We only wanted clean towels.
Stayed 2 nights in Sep 2023
Response from GM on 13 Sept 2023
Dear Rufus,Thank you for taking the time to tell us about your experience at Travelodge by Wyndham El Paso - Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened that your request for towels were not met. We should have done better with your request.Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Travelodge, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.SincerelyFerdi

6/10 Okay

Lenny

Liked: Staff & service
Stayed 1 night in Aug 2023
Response from GM on 13 Sept 2023
Dear LennyThank you for taking the time to tell us about your experience at Travelodge by Wyndham El Paso - Airport. I am sorry that your experience did not meet your expectations on the scale of score that you rate our hotel during your stay. Please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Travelodge, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.SincerelyFerdi

2/10 Terrible

Liliana

Disliked: Property conditions & facilities
First of all they don’t provide water for guest. No water fountain or vending machine with water. The shower does not have a plastic shower curtain only a fabric one and it gets all wet and the water goes out the tub and make a mess on the floor. Also, we notice the toiled would leak water and get all wet from the sitting section. Would not stay here again.
Stayed 1 night in Aug 2023
Response from GM on 13 Sept 2023
Dear Lilliana,Thank you for taking the time to tell us about your experience at Travelodge by Wyndham El Paso - Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened that our hotel does not have a plastic shower curtain.Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Travelodge, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.SincerelyFerdi

10/10 Excellent

Nelson

Travelled with partner
Liked: Cleanliness, staff & service
Overall nice
Stayed 1 night in Aug 2023
Response from GM on 5 Sept 2023
Dear NelsonThank you for taking the time to tell us about your experience at Travelodge by Wyndham El Paso - Airport. It is always a pleasure to receive positive feedback.I am pleased that you found the hospitality you received was pleasant in addition to meeting your expectation. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Travelodge, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely,Ferdi GMTravelodge El Paso915-778-9321

2/10 Terrible

Jason

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bedding was not clean . Black mold around shower . Carpet had large red stains .
Stayed 7 nights in Aug 2023
Response from GM on 5 Sept 2023
Dear Jason,Thank you for taking the time to tell us about your experience at Travelodge by Wyndham El Paso - Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that the linen on the bed was not clean, in addition to finding mold around the shower. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Travelodge, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,Ferdi OGMTravelodge El Paso915-778-9321

10/10 Excellent

Jesus

Stayed 5 nights in Aug 2023
Response from GM on 14 Sept 2023
Dear Jesus,Thank you for taking the time to tell us about your experience at Travelodge by Wyndham El Paso - Airport. It is always a pleasure to receive positive feedback.I am pleased that you found the experience of your stay at the Travelodge so satisfying that you rate our hotel 5 out of 5. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Travelodge, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely,Ferdi Okonkwo

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from GM on 14 Sept 2023
Dear Jacqueline,Thank you for taking the time to tell us about your experience at Travelodge by Wyndham El Paso - Airport. It is always a pleasure to receive positive feedback.I am pleased that you found the experience of your stay at the Travelodge so satisfying that you rate our hotel 10 out of 10. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Travelodge, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely,Ferdi Okonkwo

2/10 Terrible

Angelea

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hot mess hotel.
The name on the building didnt match the hotel booked. Then the photos on the website of the hotel are completely outdate or photoshopped. Our tub was so dirty we waited 15hrs until we got to our second hotel in Dallas to shower. My friend was also rented and her tub was equally as disgusting so when offered a new room we knew it would be just like the two tubs we've already seen. I was only in town for a few hours to get a passport so no big deal we made it work. And thank God there was no fire because smoke detector was missing as well.
Stayed 1 night in Aug 2023
Response from GM on 13 Sept 2023
Dear Angelea,Thank you for taking the time to tell us about your experience at Travelodge by Wyndham El Paso - Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened that the building did not match what you booked. plus the bathtub in the room was dirty. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Travelodge, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.SincerelyFerdi

2/10 Terrible

Alejandra

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from GM on 13 Sept 2023
Dear Alejandra,Thank you for taking the time to tell us about your experience at Travelodge by Wyndham El Paso - Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened that you score our hotel 1 on a scale of 5.on account of your stay experience.Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Travelodge, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.SincerelyFerdi

10/10 Excellent

Michael, Bacliff

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are clean and the staff were super helpful. I would recommend this place if you are budget conscious.
Stayed 1 night in Aug 2023
Response from GM on 14 Sept 2023
Dear Michael,Thank you for taking the time to tell us about your experience at Travelodge by Wyndham El Paso - Airport. It is always a pleasure to receive positive feedback.I am pleased that you found the experience of your stay at the Travelodge so satisfying that you rate our hotel 5 out of 5. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Travelodge, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely,Ferdi Okonkwo

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from GM on 7 Aug 2023
Dear Mr. James,Thank you for taking the time to tell us about your experience at Travelodge by Wyndham El Paso - Airport. It is always a pleasure to receive positive feedback.I am particularly pleased that you rate our hotel 10 of 10. You will not believe how well we are pleased for the rating. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Travelodge, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely,

10/10 Excellent

Shalea

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Aug 2023
Response from GM on 5 Aug 2023
Dear Shalea,Thank you for taking the time to tell us about your experience at Travelodge by Wyndham El Paso - Airport. It is always a pleasure to receive positive feedback.I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Travelodge, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely,

8/10 Good

RENDA F

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from GM on 5 Aug 2023
Dear Renda,Thank you for taking the time to tell us about your experience at Travelodge by Wyndham El Paso - Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Travelodge, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely,

10/10 Excellent

Jong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from GM on 5 Aug 2023
Dear Jong,Thank you for taking the time to tell us about your experience at Travelodge by Wyndham El Paso - Airport. It is always a pleasure to receive positive feedback.I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Travelodge, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely,

10/10 Excellent

Gerardo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We’ll most definitely be back soon
Enjoyed our stay and my dogs loved the big space we had for them in our suit room
Stayed 3 nights in Jul 2023
Response from GM on 5 Aug 2023
Dear Gerardo,Thank you for taking the time to tell us about your experience at Travelodge by Wyndham El Paso - Airport. It is always a pleasure to receive positive feedback.I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Travelodge, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely,

10/10 Excellent

Abraham

Stayed 2 nights in Jul 2023
Response from GM on 5 Aug 2023
Dear Abraham,Thank you for taking the time to tell us about your experience at Travelodge by Wyndham El Paso - Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Travelodge, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely,

10/10 Excellent

Ramon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from GM on 5 Aug 2023
Dear Ramon,Thank you for taking the time to tell us about your experience at Travelodge by Wyndham El Paso - Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Travelodge, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely,

10/10 Excellent

Madeline

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location
Stayed 1 night in Jul 2023
Response from GM on 24 Jul 2023
Dear Madeline,Thank you for taking the time to tell us about your experience at Travelodge by Wyndham El Paso - Airport. It is always a pleasure to receive positive feedback.I am particularly pleased that you found the recent stay at the Travelodge El Paso Airport extremely satisfying. Thank you so much for the positive feedback. We are so happy that we can provide that kind of experience that you expected from us. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Travelodge, we continuously strive to exceed your expectations.Sincerely,Ferdi