GUEST REVIEWS
Expedia Guest Rating
of guests recommend
TripAdvisor Traveller Rating
TripAdvisor provides an assessment of hotel quality based on more than 40 million reviews & opinions from real travellers. The traveller rating represents an average of individual ratings for this hotel.
See all #### TripAdvisor ReviewsRooms & Rates
| Room type | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
|
Standard King
|
|||||||||||||||
| |||||||||||||||
|
Standard Two Queens
|
|||||||||||||||
| |||||||||||||||
|
One Bedroom King Suite
|
|||||||||||||||
| |||||||||||||||
|
One Bedroom Two Queen Suite
|
|||||||||||||||
| |||||||||||||||
Hotel Policies & Fees
The following fees and deposits are charged by the property at time of service, check-in, or check-out.
Property Amenities
Rooms
Hilton Garden Inn El Paso offers 153 air-conditioned accommodations with safes and complimentary newspapers. Televisions come with premium cable channels and pay movies. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include complimentary toiletries and hair dryers.
Rooms are equipped with wireless Internet access. Business-friendly amenities include desks and multi-line phones with voice mail. Additionally, rooms include irons/ironing boards and clock radios. Housekeeping is offered daily and wake-up calls can be requested.
Room Amenities
Verified Reviews: All guest reviews are verified as submitted by our customers and reflect their stay at Hilton Garden Inn El Paso
of guests recommend
out of 22 reviews
You may be required to sign in to verify your stay.
Showing 1 - 10 results (of 22) · See more Hilton Garden Inn El Paso reviews
“Best location for the UTEP college visit”
Great location fro visiting UTEP college and going to the sun bowl for the football
“Very Nice Hotel”
The Hilton Garden Inn of El Paso hosted my 40th high school reunion. I was able to find a room in the hotel, and stayed one night. the room was extremely clean, very quiet, and convenient to the ballroom where the reunion was held. The rate was very reasonable. I will definitely stay there again on my next trip to El Paso.
“JUST.......GOOD !!!”
Just can say was a good experience. I will do it again and again and again. Very comfortable bed and nice environment
“Fantastic stay!”
The room was very clean and the staff exceedingly friendly! I left my phone charger and when I called and enquired about it, I was able to pick it up the same day, and they had it marked for when it was found and what room it was in. I highly recommend staying here!
“Worst Customer Service I've Ever Seen”
The hotel was fine, the location was perfect for us, but they have no concept of caring for their customer. We drove 9 hours to El Paso, and were very tired. We went to bed at 9:30, only to be woken up by blaring music at 10:30. Assuming it was a neighbor, I went into the hall, but the music wasn't coming from any of the other rooms on the third floor. When I went to the lobby, I found the location of the music quickly, because as soon as I opened the door, I was hit with a deafening wall of music. I yelled to the woman at the desk "why is that music so loud?! Its literally shaking the walls in my room, 2 floors up!" Her response? "Its a party!" As if that made it OK. Apparently, they had rented a small banquet room on the first floor out to a party, and were letting them play their music as loud as they wanted. When I asked her if they could have them turn it down so it wasn't waking their guests up, her response was "Well, it will be over at 12." Again, this was 10:30, so apparently I was supposed to wait 90 minutes to go to sleep so the party could go on as loud as it wanted to. In the morning, I asked to speak to the manager, and was told "no manager was on duty." Perfect. This is a hotel that clearly doesnt care about whether its guests actually get a good nights rest or not, so I wont ever stay with them again. And I travel a LOT for work, so Hilton has lost a customer for life. For me, customer service is king, and they totally blew it on this one.
“Highly recommended”
The hotel is relatively new so everything is new and pretty. Location is nice. Not necessarily central located but not totally west.
“Excellent service.”
Throughout my 9 day stay at the Hilton Garden Inn El Paso, all staff was so helpful and kind. They made a lot of efforts to accomodate my ever changing situation and always with a smile. Spacious and clean room. Many choices available for breakfast: waffles, scrambled eggs, bacon, oats, muffins, fresh fruit, yoghurt, juices, etc... Conveniently located near several hospitals.
“Will definitely go back”
Hotel was in a very secure neighborhood, with a varied choice of shopping within walking and driving distances.Easy access to interstate routes to downtown. suburban shopping centers and malls. The building and grounds are very well kept. The restaurant is a little pricey, with a limited menu, but all items on the menu are delicious. we enjoyed our trip and we plan to return, for pleasure instead of business next time. We were born and raised in El Paso; still have family in the area and are familiar with the El Paso area.
“Very Nice”
Close to Utep. Away from I-10 traffic. Near a number of restaurants. Next to hospital too, if you need that. Very pleasant staff. A bargain for sure.
“Nice surprise”
The staff was great, the room was beautiful and comfortable, the maid service was top-notch. The pool was very nice and we really enjoyed the music that was played by the pool.
Showing 1 - 10 results (of 22) · See more Hilton Garden Inn El Paso reviews
111 W University Ave El Paso, 79902 United States of America
Nearby Points of Interest
The closest major airports to Hilton Garden Inn El Paso are:
El Paso, TX (ELP-El Paso Intl.) - 10.4 km / 6.5 mi
Ciudad Juarez, Chihuahua (CJS-Abraham Gonzalez Intl.) - 16.4 km / 10.2 mi
The preferred airport for Hilton Garden Inn El Paso is El Paso, TX (ELP-El Paso Intl.).
Distances are calculated in a straight line from the property's location to the point of interest or airport and may not reflect actual travel distance.
Distances are displayed to the nearest 0.1 mile and kilometre.
Nearest Major Airport:
Area:
El Paso, Texas, United States of America:
111 W University Ave El Paso, 79902 United States of America
