El Paso Extended Stay Hotel Posted 27-Jun-2014
We checked in in Extended Stay Hotel in El Paso. It was very near in the area where we attended the party. In fairness the Hotel Staff accommodate us and explain the process in the hotel her name is Paula(She's sweet and kind) but when we went up to 2nd flr. the carpet is filthy, whoever is the owner you really have to change the cosmetic of the hotel. The wall paper are yellowish, toilet is chipping, curtain of the bathtub should be change. When I took my shower the water are everywhere. Everything is too old. I'm an engineer working in construction firm I know what to be change. In fairness my own restroom are more acceptable than your hotel. if you want to be successful in your business you need to upgrade the facilities. Plus whoever design the AC in the room, we can't walk the area. And the most important the bed when we move to the side it has sounds as if there's a loose screws or the bed is too soft. I'm so disappointed with my stay. I hope with this comment will improve the hotel facilities. I will not recommend this hotel to anybody.
Comment from Hotel Management
08-Jul-2014 by Manager, Hotel Management
Jenny - Thank you for your recent review of your stay. We appreciate the kind comments about our friendly staff; however, are disappointed to hear that your room did not meet your expectations. In response to your feedback, we will work with our team to ensure that each room meets our standards. We really appreciate you bringing this to our attention. Thank you again for taking the time to write a review. We hope that you will return to our hotel in the future.