Ratings based on 50 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
84% of guests recommend
3.8 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.4 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Couples
by A verified traveller from las crucse

Its was pretty good the rooms were ok

Posted 12-Aug-2014
Pros: Size of thr room and the kitchen
Cons: Just make sure ur guest get what they asked for it would of been great
Location: He location was great
I checked in around 9:30 pm I told Raul I would be need a hole complete kitchen package he said he would get it to the room. Well I never got it I had to call the office for it then Taylor brought the bin to the room I only got dishes so I had to call her back and ask for a toaster so it was an inconvenience the room was clean the counters had some black stuff maybe from the vent I really liked the rooms the bed was comfortable the water pressure was great in the shower
Comment from Hotel Management
16-Aug-2014 by Manager, Hotel Management
Mary - We want to thank you for taking the time to post a review of your stay. We are sorry that you were not provided with your customizable kitchen pack in a timely fashion; however, we are glad that you enjoyed your clean room. We will review your comments with our front desk staff to make sure we are taking care of our guests' requests quickly and providing them with the correct items. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.
4 out of 5
Recommended
for Everyone
by A verified traveller

Lacking in some things

Posted 17-Jul-2014
Pros: Quiet, clean, onsight laundry and exercise room. Price was awesome.
Cons: replace damaged or soiled furniture.
Location: there is something for everyone. New store complexes in several locations. Many restuarants to choose from at every level of budget.
Room fairly clean accept for the chewed up & hair infested loveseat in the room. No shampoo/conditioner, soap only. Air-conditioned room. Quiet. Cable. Morning coffee/tea/muffins/granola bars/apples/oranges for breakfast on the go.
Comment from Hotel Management
21-Jul-2014 by Manager, Hotel Management
We want to thank you for taking the time to post a review of your stay. We are glad that you enjoyed your clean, quiet room and found us to be a great value; however, we are disappointed to hear about the condition of the furniture in your room. Please accept our apologies that your furniture wasn't up to our standards. We are working with our maintenance staff to ensure all of our furniture is in proper condition for our guests. Thank you again for posting your review. We do hope that you will return to our hotel, or any of our other brand locations, in the future.
2 out of 5
by A verified traveller from Las Vegas

El Paso Extended Stay Hotel

Posted 27-Jun-2014
Pros: Just the TV.
Cons: Improved the restroom facilities, mattress, beddings, carpet so filthy, wall paper and relocate the AC.
Location: Location is so excellent!
We checked in in Extended Stay Hotel in El Paso. It was very near in the area where we attended the party. In fairness the Hotel Staff accommodate us and explain the process in the hotel her name is Paula(She's sweet and kind) but when we went up to 2nd flr. the carpet is filthy, whoever is the owner you really have to change the cosmetic of the hotel. The wall paper are yellowish, toilet is chipping, curtain of the bathtub should be change. When I took my shower the water are everywhere. Everything is too old. I'm an engineer working in construction firm I know what to be change. In fairness my own restroom are more acceptable than your hotel. if you want to be successful in your business you need to upgrade the facilities. Plus whoever design the AC in the room, we can't walk the area. And the most important the bed when we move to the side it has sounds as if there's a loose screws or the bed is too soft. I'm so disappointed with my stay. I hope with this comment will improve the hotel facilities. I will not recommend this hotel to anybody.
Comment from Hotel Management
08-Jul-2014 by Manager, Hotel Management
Jenny - Thank you for your recent review of your stay. We appreciate the kind comments about our friendly staff; however, are disappointed to hear that your room did not meet your expectations. In response to your feedback, we will work with our team to ensure that each room meets our standards. We really appreciate you bringing this to our attention. Thank you again for taking the time to write a review. We hope that you will return to our hotel in the future.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 15-Jun-2014
Room was nice and comfortable with a kitchen and refrigerator. Staff was friendly and helpful. They also have a gym for all you hard bodies out there.
5 out of 5
Recommended
for Business Travellers
by Cheryl from El Paso

Convenience

Posted 21-May-2014 on Hotels.com
Excellent Service, Rooms were clean.
Comment from Hotel Management
02-Aug-2014 by Manager, Hotel Management
Cheryl - Thank you for taking the time to write a review of your stay. I am glad to read that you were pleased with your room and the service our staff provided. We look forward to having you visit with us again in the future.
4 out of 5
Recommended
for Business Travellers
by Melissa from Tularosa, NM

close to medical appointments

Posted 20-May-2014 on Hotels.com
Everything was just fine. Room was clean, plenty of room,good TV, AC worked. Only complaint was that one of the lamp light bulbs in living room was out. Overnight rate was really great too!!!
Comment from Hotel Management
02-Aug-2014 by Manager, Hotel Management
Melissa - Thank you so much for sharing your experience with us. I truly appreciate your comments regarding the condition of your room. As well, I am glad that our hotel's location was ideal for your needs. Thank you for choosing Extended Stay Hotels. We hope we have the opportunity to see you again in the future
1 out of 5
Recommended
by Isabel from Phoenix, AZ

It does not looks as the pictures

Posted 17-May-2014 on Hotels.com
The pictures at the site are not the right ones, hotel is very old and smells, I personally did not like it
Comment from Hotel Management
26-Jul-2014 by Manager, Hotel Management
Thank you for your recent review of your stay. I’m disappointed to learn that our overall accommodations did not meet your expectations. In response to your feedback, I will meet with the staff to review our cleaning procedures to ensure your experience is not repeated. Your comments are greatly appreciated and it will help us in our efforts to continually improve our hotel. We would love to have another chance to provide you with a better stay in the future.
5 out of 5
Recommended
for Business Travellers
by Mr Alegria from Bullhead City, AZ

CLEAN AND FARE PRICE

Posted 15-May-2014 on Hotels.com
I was surprised when I got to my room, the room came with a full kitchen where I was able to cook and keep my drinks in a full size refrigerator. The room was clean, and the price was right. Pay all trough Hotels.com and was not charge extra. I will look for Extended Stay America first, then look for other options. I loved it.
5 out of 5
Recommended
for Business Travellers
by Mr Alegria from Bullhead City, AZ

Surprisingly Convenient ! ! !

Posted 15-May-2014 on Hotels.com
I was looking for a nice hotel to stay in that would be close to the I-10 and in walking distance to a Mall. Well It was Surprisingly Convenient ! ! ! Not only met my two primary concerns, but when I got to the room, it came equipped with a Full Kitchen: Yes, stove, oven, sink, microwave and a fridge. Usually Hotels give you a tinny fridge and then they charge you if one moves their stuff. This one did not, the fridge was empty and the freezer too. I am definitely staying there again. this time I know that I am allow to cook there, so I will be prepare. FYI There are a few grocery stores in the area.
Comment from Hotel Management
26-Jul-2014 by Manager, Hotel Management
Dear Mr. Alegria: I want to thank you for taking the time to post a review of your stay. I am glad to read that you were pleased with our fully equipped kitchens and the amenities we have to offer. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 09-May-2014
Friendly and helpful staff. Clean, basic room. Would recommend and stay here again. Good value for the price.
Comment from Hotel Management
09-May-2014 by Manager, Hotel Management
Thank you for taking the time to write a review of your stay. I’m happy to hear that you enjoyed your time at our hotel and the service our staff provided. Thank you for choosing Extended Stay Hotels. We look forward to hosting you again in the future!