Ratings based on 102 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
87% of guests recommend
3.8 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Business Travellers
by A verified travellerfrom New Mexico

Always stay here when travel to El Paso

Posted 24-Jan-2015
Pros: The staff
Location: Many restaurants close by. I travel here for business so other than dining out the only other place I may go is to the casino.
Reasonable rates and the staff is always great. Reasonable rates and the staff is always great. Reasonable rates and the staff is always great.
2 out of 5
by A verified traveller

My stay

Posted 22-Dec-2014
Pros: Outside was nice
Well i was given a room, when i walked in the bed was not made up, there was towels on the bathroom floor, and it had a funkysmell to room, was upgraded to a better room thank god it was clean, was over charged for the stay and still havent heard back, probably wont go back.
Comment from Hotel Management
30-Dec-2014 by Manager, Hotel Management
Thank you for taking the time to write a review of your stay. The situation you described regarding the condition of the first room you were offered is truly regrettable. We are very sorry for your experience. As this hotel’s manager, I can assure you that I have met with my housekeeping team to review our cleanliness procedures and standards to ensure that your experience is not repeated. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.
3 out of 5
Recommended
for Everyone
by A verified traveller

It was ok

Posted 19-Dec-2014
It is a good hotel. However, I did not like that the hotel allow pets in the hotel. I think that is not very clean.
Comment from Hotel Management
26-Dec-2014 by Manager, Hotel Management
I want to thank you for taking the time to post a review of your stay. It is great to read that you had a good stay with us overall; however, I do apologize that you did not like our pet-friendly policy. Please note that bearing our guests' preferences in mind, we have designated specific pet-friendly rooms. Once again, thank you so much for your feedback. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.
3 out of 5
by A verified traveller

just ok

Posted 12-Dec-2014
Positives- clean, friendly staff, comfortable bed. Negatives- dated, a/c is located next to bed, have to get out of bed on side opposite a/c box. Internet hard to access and very slow.
Comment from Hotel Management
16-Dec-2014 by Manager, Hotel Management
I want to thank you for taking the time to post a review of your stay. I truly appreciate your comments regarding our friendly staff and comfortable beds. Still, I do apologize that you found our hotel to be dated, and that the internet was difficult to access and slow. I will work with my maintenance engineer to ensure that our internet connection is functioning properly. As well, I will work with my staff to conduct thorough inspections of our rooms to ensure that they are up-to-date. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. I do hope that you will return to our hotel, or any other Extended Stay America location in the future.
5 out of 5
Recommended
for Business Travellers
by wendyfrom sault ste marie mi

great

Posted 27-Oct-2014 on Hotels.com
It was great they had everything an great service
3 out of 5
Recommended
by Stuartfrom Monterey, co. Ca.

It worked.

Posted 26-Oct-2014 on Hotels.com
it was all good, the lady was nice, I always think these types of motels clean the catpets too much & they feel funky. The room kind of didn't smell. Too far to walk to food. All in all, I would stay there again for the 8 hours I was there.thank you.
3 out of 5
Recommended
for Business Travellers
by Aranzafrom Mexico

Excelente ubicacion

Posted 23-Oct-2014 on Hotels.com
Buena. Solo que cuando llegamos por la noche la cama se encontraba destendida, es decir, no habian hecho el servicio y asi nos dieron la habitacion. Reclamamos y nos cambiaron a otra habitacion limpia y mas grande.
4 out of 5
Recommended
for Personal Event
by Soennefrom Germany

Yes, that fits

Posted 19-Oct-2014 on Hotels.com
A suitable hotel for a stop-over directly to the highway. I got a really big room. Really friendly staff, with good hints and tips for the surroundings. I would return.
Comment from Hotel Management
03-Jan-2015 by Manager, Hotel Management
I want to thank you for taking the time to post a review of your stay. I am glad to read that you were pleased with our location and the friendliness of our staff. We are glad to know that you were pleased with the size of your room, and that you would return for another stay with us. Thank you again for sharing your experience with us. We would love the opportunity to host you again, should your travels bring you back to our area.
4 out of 5
Recommended
for Business Travellers
by IVANfrom Chihuahua

Bueno

Posted 17-Oct-2014 on Hotels.com
Todo muy bien solo no nos hicieron la limpieza
4 out of 5
Recommended
for Business Travellers
by Allisonfrom PA

I'd recommend

Posted 15-Oct-2014 on Hotels.com
I was just looking for a clean, comfortable and inexpensive place with a fridge to spend the night, and this was the perfect place for that. The location was convenient. The two ppl in the office that I dealt with were wonderful, just super friendly and welcoming. It's nothing fancy, and in my room you could tell the tub was pretty old, but it was perfect for what I needed and I'd definitely recommend it if you're on a budget.
Comment from Hotel Management
03-Jan-2015 by Manager, Hotel Management
I want to thank you for taking the time to post a review of your stay. I am glad to read that you were pleased with our location and the friendliness of our staff. I am also pleased to read that you found us to be a good value. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.