Ratings based on 133 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
89% of guests recommend
3.8 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller from East Tennessee

kind desk staff

Posted 21-Jun-2015
Pros: location and rest that I got.
Location: location was perfect. near shopping and eating.
my flight was canceled so I was tired and frustrated. the staff let me check in a little early. I really appreciated their help when they didn't have to let me check in. the cost was minimal and since I had to rent a car and a hotel for the night unexpectedly, it was helpful.
Comment from Hotel Management
30-Jun-2015 by Manager, Hotel Management
I want to thank you for taking the time to post a review of your stay. I am proud of our team for going above and beyond to accommodate your needs and provide you with a great stay. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.
1 out of 5
by A verified traveller from waco

I will never stay here again

Posted 14-Jun-2015
The staff was okay but the room was horrible. The sheets stunk, floors were dirty, the bathroom was dirty(there was black soap scum on the tile in the shower), the bed was uncomfortable as could be. I only slept 3 hours and believe me I was tired. I will never stay at an extended stay again. Worst hotel I've been to.
Comment from Hotel Management
30-Jun-2015 by Manager, Hotel Management
Your review for our hotel was recently brought to my attention. The cleanliness issues you described are unacceptable, and I sincerely apologize for your experience. As this hotel’s manager, I can assure you that I have talked to my team and we will be inspecting rooms thoroughly before guest arrivals to ensure your experience is not repeated. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. I do hope that you will return to our hotel or any of our other brand locations across the U.S. and Canada in the future.
5 out of 5
Recommended
for Everyone
by A verified traveller from AZ

Great location close to the freeway

Posted 27-Apr-2015
It was great quite, the room was great it did have a TV that did work it was a studio apartment you can cook in the room It's a great room a the staff there very nice and helpful.
Comment from Hotel Management
04-May-2015 by Manager, Hotel Management
I appreciate you taking the time to write such a wonderful review. I am glad to read that you were pleased with our rooms and the friendliness of our staff. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future.
3 out of 5
Recommended
for Everyone
by A verified traveller from Colorado Springs, Co

The Extended Stay

Posted 22-Apr-2015
Pros: kitchen
Cons: Availability of Utensils and Towels
Location: The vicinity to accommodations where good.
Are experience was between OK and Pleasant. We enjoyed having a refrigerator in the room for left overs from eating out. We originally chose the Extended Stay to save money on eating out, but I won't say it was an inconvenience just that we where too lazy to check out all the utensils and pots/pans. The last Extended Stay we stayed in all these items where in the room already (I'm sure some have walked away). When we first turned in our dirty towels to the office for clean ones, they didn't have any and we had to wait for clean ones. Other than that the staff where helpful in recommending different restaurants to eat at. For the price this wasn't an awful place to lay your head. We actually had a big group (20 people) staying at the Hotel for a bowling tournament. We heard no complaints from our other companions.
2 out of 5
Recommended
for Business Travellers
by Douglas from Salt Lake City UT

Great location, friendly staff, uncomfortable sleep

Posted 09-Mar-2015 on Hotels
Oh boy. Low scores for comfort - the room heater/cooler is right next to the bed so you'll be either too hot or too cold, and hear the noise. No thin window curtain, so either all the light comes in or none does. Refrigerator rumbles all night 6 ft from the bed. Blankets look and feel like they came from a dog's bed. Rooms are spacious but unless you need to use the kitchen, stay in a regular hotel.
Comment from Hotel Management
30-May-2015 by Manager, Hotel Management
I appreciate you taking the time to write a review of your experience with us. While I appreciate your comments about our spacious rooms, I apologize that you experienced maintenance issues during your stay. In response to your feedback I will have our maintenance staff look over all of our rooms to make sure everything is functioning properly. I am grateful for the feedback you provided so we are able to continually improve our hotel. We are very sorry for your experience. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.
5 out of 5
Recommended
for Couples
by Patricia from Ontario Canada

comfort, clean and friendly service

Posted 05-Mar-2015 on Hotels
our stay was for one night, it was great. From the start our receptionist was so nice and the room was much bigger then we expected, it had a full kitchen. One of the reviews said it didn't have hot water but we had lots of hot water. We could not find any fault with our room or service. This was our first stay with extended stay america but will not be our last. We have stayed in many hotels this winter and have experienced some good and bad hotels, this one definetly gets 5 stars
Comment from Hotel Management
30-May-2015 by Manager, Hotel Management
Thank you for taking the time to write a review of your stay. I am glad to read that you were pleased with our customer service, size of our rooms and our fully equipped kitchens. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future.
2 out of 5
Recommended
for Families
by A verified traveller

Very disappointed

Posted 03-Mar-2015 on Hotels
The carpets where old and dirty same with the furniture and appliances I was never expecting it to be like this I've stayed in Houston with you guys as well and it's nothing compared to this hotel in sunland park very disappointed
4 out of 5
Recommended
for Families
by Efrain

This traveller left a rating score only Posted 16-Feb-2015 on Hotels
1 out of 5
by A verified traveller from Washington State

Bad choice.

Posted 31-Jan-2015
Pros: Location.
Cons: Needs to be gutted.
Location: Sunland Race Track and Old Mexico.
I usually stay at the holiday inn,but they are remodeling the rooms.This was a nightmare experience.Loud noise into the early morning.Poor internet speed.Room furnishings are in bad shape.They even expect you to use the same two under size towels during my three day stay or pay extra.
Comment from Hotel Management
06-Mar-2015 by Manager, Hotel Management
Ray - I received a copy of your review, and wanted to take a moment to personally respond. The situations you described regarding the noise and the internet speed are truly regrettable. Please know that we are sincerely sorry that we did not explain the housekeeping policy upon check-in. We provide housekeeping services to guests staying eight or more nights; however, these services are always available upon request for an additional fee. Alternatively, you can bring us your dirty linen to the front desk and we’ll be more than happy to exchange it for clean linen at no additional cost. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.
5 out of 5
Recommended
for Business Travellers
by A verified traveller from New Mexico

Always stay here when travel to El Paso

Posted 24-Jan-2015
Pros: The staff
Location: Many restaurants close by. I travel here for business so other than dining out the only other place I may go is to the casino.
Reasonable rates and the staff is always great. Reasonable rates and the staff is always great. Reasonable rates and the staff is always great.
Comment from Hotel Management
07-Mar-2015 by Manager, Hotel Management
Mike - Thank you so much for sharing your experience with us. I truly appreciate your comments regarding our reasonable rates and our friendly staff. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!