Ratings based on 125 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
89% of guests recommend
3.8 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.6 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified travellerfrom Washington State

Bad choice.

Posted 31-Jan-2015
Pros: Location.
Cons: Needs to be gutted.
Location: Sunland Race Track and Old Mexico.
I usually stay at the holiday inn,but they are remodeling the rooms.This was a nightmare experience.Loud noise into the early morning.Poor internet speed.Room furnishings are in bad shape.They even expect you to use the same two under size towels during my three day stay or pay extra.
Comment from Hotel Management
06-Mar-2015 by Manager, Hotel Management
Ray - I received a copy of your review, and wanted to take a moment to personally respond. The situations you described regarding the noise and the internet speed are truly regrettable. Please know that we are sincerely sorry that we did not explain the housekeeping policy upon check-in. We provide housekeeping services to guests staying eight or more nights; however, these services are always available upon request for an additional fee. Alternatively, you can bring us your dirty linen to the front desk and we’ll be more than happy to exchange it for clean linen at no additional cost. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.
5 out of 5
Recommended
for Business Travellers
by A verified travellerfrom New Mexico

Always stay here when travel to El Paso

Posted 24-Jan-2015
Pros: The staff
Location: Many restaurants close by. I travel here for business so other than dining out the only other place I may go is to the casino.
Reasonable rates and the staff is always great. Reasonable rates and the staff is always great. Reasonable rates and the staff is always great.
Comment from Hotel Management
07-Mar-2015 by Manager, Hotel Management
Mike - Thank you so much for sharing your experience with us. I truly appreciate your comments regarding our reasonable rates and our friendly staff. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!
5 out of 5
Recommended
for Personal Event
by Johnfrom Rockville, MD

Best choice in the area... I assume.

Posted 13-Jan-2015 on Hotels.com
I traveled coast to coast on a motorcycle for three weeks, staying in inexpensive hotel/motel rooms the entire time. This place was my favorite. Friendly staff, beautiful, comfortable room, great location with a view. I really wanted to stay here longer and if I make it back, will definitely stay here again. I have nothing else in the area to compare it to but I wouldn't want to risk staying anywhere else as there was nothing that I could think of that could be improved.
5 out of 5
Recommended
for Families
by Alejandrofrom Santiago de Querétaro, Qro.

Recomendable

Posted 08-Jan-2015 on Hotels.com
Excelente Ubicación y buen precio!!!
2 out of 5
Recommended
for Families
by A verified traveller

A stay at hotel

Posted 05-Jan-2015 on Hotels.com
Nice staff but not a good property. Breakfast was over 15 minutes before time. When something is out, it's over.
Comment from Hotel Management
21-Mar-2015 by Manager, Hotel Management
Thank you for telling us about your experience. We are disappointed to hear that our grab-and-go breakfast was not properly stocked. We will review your feedback with our staff and work to ensure your experience is not repeated. Thank you again for your review. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.
4 out of 5
Recommended
for Couples
by jerald

This traveller left a rating score only Posted 03-Jan-2015 on Hotels.com
3 out of 5
Recommended
for Families
by gloriafrom Arizona

Good

Posted 03-Jan-2015 on Hotels.com
we were satisfied with the customer service the room was clean only the internet access was very slow not impressed thanks
3 out of 5
Recommended
for Families
by catalinofrom Clutch city

No java!

Posted 31-Dec-2014 on Hotels.com
Was ok, but had to look for coffee at a nearby gas station. No complementary coffee in the room or in the lobby. Coffee only available for breakfast.
4 out of 5
Recommended
for Business Travellers
by Donaldfrom Coppell, TX

Clean Room and Friendly Staff

Posted 30-Dec-2014 on Hotels.com
Clean Room and Friendly Staff. The in room kitchen is great for longer stays
3 out of 5
Recommended
for Families
by randy

This traveller left a rating score only Posted 29-Dec-2014 on Hotels.com