Ratings based on 108 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
87% of guests recommend
3.8 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.5 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified travellerfrom Washington State

Bad choice.

Posted 31-Jan-2015
Pros: Location.
Cons: Needs to be gutted.
Location: Sunland Race Track and Old Mexico.
I usually stay at the holiday inn,but they are remodeling the rooms.This was a nightmare experience.Loud noise into the early morning.Poor internet speed.Room furnishings are in bad shape.They even expect you to use the same two under size towels during my three day stay or pay extra.
5 out of 5
Recommended
for Business Travellers
by A verified travellerfrom New Mexico

Always stay here when travel to El Paso

Posted 24-Jan-2015
Pros: The staff
Location: Many restaurants close by. I travel here for business so other than dining out the only other place I may go is to the casino.
Reasonable rates and the staff is always great. Reasonable rates and the staff is always great. Reasonable rates and the staff is always great.
2 out of 5
by A verified traveller

My stay

Posted 22-Dec-2014
Pros: Outside was nice
Well i was given a room, when i walked in the bed was not made up, there was towels on the bathroom floor, and it had a funkysmell to room, was upgraded to a better room thank god it was clean, was over charged for the stay and still havent heard back, probably wont go back.
Comment from Hotel Management
30-Dec-2014 by Manager, Hotel Management
Thank you for taking the time to write a review of your stay. The situation you described regarding the condition of the first room you were offered is truly regrettable. We are very sorry for your experience. As this hotel’s manager, I can assure you that I have met with my housekeeping team to review our cleanliness procedures and standards to ensure that your experience is not repeated. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.
3 out of 5
Recommended
for Everyone
by A verified traveller

It was ok

Posted 19-Dec-2014
It is a good hotel. However, I did not like that the hotel allow pets in the hotel. I think that is not very clean.
Comment from Hotel Management
26-Dec-2014 by Manager, Hotel Management
I want to thank you for taking the time to post a review of your stay. It is great to read that you had a good stay with us overall; however, I do apologize that you did not like our pet-friendly policy. Please note that bearing our guests' preferences in mind, we have designated specific pet-friendly rooms. Once again, thank you so much for your feedback. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.
3 out of 5
by A verified traveller

just ok

Posted 12-Dec-2014
Positives- clean, friendly staff, comfortable bed. Negatives- dated, a/c is located next to bed, have to get out of bed on side opposite a/c box. Internet hard to access and very slow.
Comment from Hotel Management
16-Dec-2014 by Manager, Hotel Management
I want to thank you for taking the time to post a review of your stay. I truly appreciate your comments regarding our friendly staff and comfortable beds. Still, I do apologize that you found our hotel to be dated, and that the internet was difficult to access and slow. I will work with my maintenance engineer to ensure that our internet connection is functioning properly. As well, I will work with my staff to conduct thorough inspections of our rooms to ensure that they are up-to-date. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. I do hope that you will return to our hotel, or any other Extended Stay America location in the future.
4 out of 5
Recommended
for Families
by A verified traveller

Stay

Posted 23-Nov-2014 on Hotels.com
Excellent
Comment from Hotel Management
07-Feb-2015 by Manager, Hotel Management
Thank you so much for posting a review of our property. It's great to hear that you had a excellent stay with us. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!
5 out of 5
Recommended
for Personal Event
by vincentfrom spring valley , NY

very satisfied

Posted 21-Nov-2014 on Hotels.com
It was everything that i needed. Great location and room was clean. Bed was very comfortable. Amenities were excellent. Just hate i didnt have time to utilize the kitchen more but it was great to have.best value ever
Comment from Hotel Management
31-Jan-2015 by Manager, Hotel Management
I want to thank you for taking the time to post a review of your stay. I truly appreciate your comments regarding the cleanliness and comfort of our rooms as well as the amenities we have to offer. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
4 out of 5
Recommended
for Couples
by A verified traveller

This traveller left a rating score only Posted 20-Nov-2014 on Hotels.com
4 out of 5
Recommended
for Getaway With Friends
by James

This traveller left a rating score only Posted 18-Nov-2014 on Hotels.com
5 out of 5
Recommended
for Families
by EDUARDOfrom Houston, TX

Great customer service from the front desk.

Posted 15-Nov-2014 on Hotels.com
They were not able to have my original reservation that I have requested, so the upgraded my room because of the inconvenience. We enjoyed the serviced they provided at the front desk.
Comment from Hotel Management
24-Jan-2015 by Manager, Hotel Management
Thank you so much for sharing your experience with us. We are so pleased to hear that you enjoyed the services we provided at the front desk. We would like to thank you again for posting your review. We look forward to welcoming you back in the future.