Ratings based on 190 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
84% of guests recommend
3.7 Room cleanliness
3.7 Service & staff
3.7 Room comfort
3.5 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified travellerfrom El Paso, TX

Below average staff

Posted 29-Jan-2015
Expectations destroyed from day one. Never got better.
1 out of 5
by A verified traveller

Nada agradable ya que estaba sucio.

Posted 12-Jan-2015
Cons: Simplemente teniendo limpieza y lavar todo lo de las camas.
El cuarto, las almohadas, las cobijas, las sabanas y la cortina de baño olian a sucio, todo el cuarto olia a que no estaba limpio. llegar cansada, y quererte acostar y que la cama y almohada huelan a cabeza de otra persona y no a limpio es totalmente desagradable. El desayuno es café, panquecitos, o avena. No jugo ni nada. totalmente desagradable. No lo recomiendo a nadie, por el precio se consigue un muchísimo mejor hotel.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom san Gabriel Valley CA

Very impressed. clean, comfy are important!

Posted 05-Jan-2015
Im from Los Angeles area, my dad lives in Juarez Mx. This was my second trip to El Paso. The first hotel we booked was awful (American Best on Gateway east)it was dirty old and smelled like dirty carpet. Im one of the biggest doubters wver when it comes to unfamiliar things or places. And who would have thought that Extended stay was such a great pick!! ****4 Stars! We got the studio w/2beds, mini kitchen. -PRO's * It smelled like nothing but clean. *updated, Comfy feel *perfect accommodating kitchenette. *staff was very nice and liked to chat. *close to airport, fast food, shopping centers. Overall great experience. This is my GoTo hotel when in El paso. * -Con's *half the night i could hear thw water faucets from other rooms. *(depending on what side of thw building your on) it was a tadd noisy from the busy street. Overall, its manageable.
4 out of 5
Recommended
for Families
by A verified travellerfrom Anaheim, CA

Affordable Hotel - Close to Major Freeways

Posted 01-Dec-2014
Pros: I prefer rooms which include microwave, fridge, free INET, and continental breakfast. I was very pleased with the amenities.
Cons: I am a non smoking. They only smoking rooms available. Smell of smoke was minimal. Do hotels allocate enough non-smoking rooms?
Location: El Paso is a small large city. Close Proximity to major freeways is very good. Downtown is 10 minute drive. UTEP is a short drive.
The Extended Stay America is a nice budget hotel. My stay was for 3 nights. The room was spacious; the kichenette and microwave is a plus. The room was clean. You can hear some talking and TV from the next rooms, but it is tolerable. The grab and go breakfast is good, very basic. They offer instant oatmeal, quaker oats cereal bars, muffins, coffee, apples and oranges. The hotel is 5 minutes from the airport and very close to major freeways.
5 out of 5
Recommended
for Couples
by A verified traveller

Awesome

Posted 11-Nov-2014 on Hotels.com
I really loved staying in the room . The bed was extremely comfortable and the room was welcoming . The staff was very nice and very helpful when needed
Comment from Hotel Management
24-Jan-2015 by Manager, Hotel Management
Thank you so much for posting a review of our property. I truly appreciate your comments regarding our welcoming rooms and comfortable beds. It is great to read that you received such helpful service from our staff. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.
2 out of 5
Recommended
for Personal Event
by Alexfrom Phoenix, AZ

Not worth the price

Posted 11-Oct-2014 on Hotels.com
room was outdated, musty smell and carpet needed to be replaced. Free coffee and fruit was a nice touch at checkout.
Comment from Hotel Management
03-Jan-2015 by Manager, Hotel Management
I appreciate you bringing your experience to our attention. The situation you described regarding the room being outdated and having an odor is truly regrettable. We are very sorry for your experience. To uphold our company's high standards, we will work to upgrade the furniture in our rooms. As well, I will be working with my housekeeping staff to review our cleanliness and inspection standards to ensure that our rooms are fresh and clean for all guests. The staff and I appreciate your comments, as it will only help us to improve. We would love to have another chance to provide you with a better experience the next time you're in town.
5 out of 5
Recommended
by A verified traveller

This traveller left a rating score only Posted 19-Sep-2014 on Hotels.com
4 out of 5
Recommended
for Families
by A verified traveller

Car Dealers have loud music

Posted 16-Sep-2014 on Hotels.com
Room was nice. AC was not controllable so it ran on it's own setting. Car dealership across the street had ridiculously loud music blaring through the day.
Comment from Hotel Management
29-Nov-2014 by Manager, Hotel Management
I want to thank you for taking the time to post a review of your stay. I truly appreciate your comments regarding your room. Still, I am sorry that a neighboring business was a disturbance to you. As well, I apologize that you were unable to control your air conditioning unit. I will be working with my maintenance staff to resolve this issue with the air conditioning. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.
2 out of 5
by A verified traveller

Desagradable Experiencia.

Posted 08-Sep-2014
Pros: La ubicación
Cons: Mucho, no hay politica de renovación de activo fijo.
Hace muchos años usaba quedarme en este hotel cuando viajaba solo. Antes no ofrecían desayuno, y esta vez vi que en la descripción dice que incluye desayuno, pero no especifica más. El desayuno consiste en café, galletas y panecillos y fruta. No hay comedor, el desayuno está disponible en el vestíbulo de las oficinas "To-Go". La descripción dice que incluye internet, pero solo para navegación. No pienses usarlo para videoconferencia, llamadas VOIP, o chateo porque todo esto está bloqueado. Mi cuarto estaba LLENO de brillantinas, como que el huésped anterior fue una niña jugando a ser "Campanita" y las tiró por absolutamente todo el cuarto y cama, y el mismo no se aspiró y limpió bien. El cuarto apestaba a cigarro, pero creo que ese fue error mío al no percatarme que era de fumadores. Estaba bajo la idea de que estaba prohibido fumar en el interior de cualquier edificio. Ciertas cosas se ven ya "cansadas" y faltas de cuidado: Los tapetes de la entrada a los cuartos, la alfombra, la cubierta de la barra de cocina, los baños.
1 out of 5
Recommended
by Kurtisfrom Arizona

Run. Don't walk ...

Posted 05-Sep-2014 on Hotels.com
We have stayed in a lot of hotels and I can say this one has been the worst. The cleanliness was horrible, the hotel had broken items, and the was no hair dryer even in the room. This hotel is off my list!