Ratings based on 153 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
83% of guests recommend
3.8 Room cleanliness
3.8 Service & staff
3.8 Room comfort
3.6 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller from scottsdale,AZ

Clean,simple hotel near airport

Posted 01-Sep-2014
I was satisfied with my stay. Everything was clean and comfortable and the staff were helpful and nice. The only thing that bothered me was the smoke alarm was dangling from the ceiling?
3 out of 5
by A verified traveller from New Mexico

Just ok

Posted 17-Aug-2014
I was awake moat of the with pacing from the above floor. Then people were going all down the stairs at 4:00 am. No coffee cups, no dishes, & the would not close properly. I will not recommended this hotel. In fact before I come back, I am canceling the booking on the return flight!!
Comment from Hotel Management
20-Aug-2014 by Manager, Hotel Management
I appreciate you taking the time to write a review of your experience with us. The noise level and the broken door which is what you described is unacceptable, and I sincerely apologize for your experience. To uphold our company's high standards, we will ensure all noise complaints are taken as priority moving forward. I will also share your comments about your door with our maintenance staff so that they can resolve this issue. Thank you very much for providing us with your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
1 out of 5
by A verified traveller

Posted 14-Aug-2014
Pros: to be honest I would never stay there again.
Cons: cleanliness, cleanliness, cleanliness. The place looked 40 years old on the inside.
Dirty hotel and staff was not knowledgeable as what to do. First I was put into a room that had not been cleaned. Then I was put into a room that had non of the amenities like glasses, plates or silverware. The breakfast in the morning was a total joke. At least they had coffee.
Comment from Hotel Management
21-Aug-2014 by Manager, Hotel Management
Your review for our hotel was recently brought to my attention. Please accept our most sincere apologies for the cleanliness issues you experienced during your stay. I will be meeting with my housekeeping staff to review our cleanliness standards to ensure that this experience is not repeated. As well, I do apologize that our in-room amenities and grab-and-go breakfast did not meet your needs or expectations. Your feedback on these issue will be helpful to us as we continually work to improve our hotel. Thank you again for sharing your experience with us. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
2 out of 5
Recommended
for Everyone
by A verified traveller

Ok for a night

Posted 29-Jul-2014
Stayed for one night before flying out of EP Int. It was ok for one night and inexpensive
5 out of 5
Recommended
for Everyone
by A verified traveller from El Paso

Nice hotel great for a long stay.

Posted 27-Jul-2014
Nice hotel. Room was very clean and has a kitchenette was a . Access to everything you need but have to get it from the office, ie: coffee maker, pots and pans, plates , silverware, etc. Outside was a bit dirty but inside the room was great. Look forward to staying here again.
Comment from Hotel Management
30-Jul-2014 by Manager, Hotel Management
Matthew - We want to thank you for taking the time to post a review of your stay. We are glad that you enjoyed your clean room and fully equipped kitchen; however, we are sorry that the outside of our hotel did not meet your expectations. We will work to make sure the exterior of our hotel is just as clean as our rooms. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.
2 out of 5
by A verified traveller

Close to the airport

Posted 17-Jul-2014
While this isn't a place I would stay again, the hotel was close to the airport and didn't cost an arm and a leg. Accomplished what I wanted.
Comment from Hotel Management
18-Jul-2014 by Manager, Hotel Management
Thank you for your recent review of your stay. I am glad that our hotel provided a good value for what you needed; however, I regret to read that you were dissatisfied overall. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 30-Jun-2014
Room and bathroom were neat and cleaned, the a/c worked fine and I did not have any problems with staff and room.
5 out of 5
Recommended
for Everyone
by A verified traveller

Glen Rose, Texas - LaQuinta

Posted 23-Jun-2014
Nice clean rooms and friendly staff. Extended my stay an additional day for business.
Comment from Hotel Management
03-Jul-2014 by Manager, Hotel Management
I received a copy of your review, and wanted to take a moment to personally respond. I’m so pleased to hear that you found our staff to be friendly and hospitable, and that your room was to your liking. Thank you so much for choosing Extended Stay America. We’d love the opportunity to see you again in the futue.
3 out of 5
Recommended
for Business Travellers
by bb227 from Amarillo, TX

Not as expected

Posted 13-Jun-2014 on Hotels.com
Although the staff at the hotel were exceptional, the property could use some TLC. The rooms just looked old and worn, with stains on the warping carpet, the doormats fraying, and small holes/dings in the walls, as well as a commode that could only be flushed by simultaneously lifting the tank lid while holding down the flushing handle. The kitchenette was convenient, but I was told that since I was only staying 4 nights, I would not receive housekeeping services. This was generally not an issue, but that also meant that I only had in-room coffee one night. In addition, there was no dish washing liquid in the room, no creamer for the coffee (even at the front desk), and if I were not staying alone, there would not have been enough silverware for the second person to eat in the room. The room was as clean as the maid staff could get it, but, as I said, the entire property just appeared worn and tired.
Comment from Hotel Management
03-Sep-2014 by Manager, Hotel Management
Thank you for telling us about your experience. We are glad that you appreciated our exceptional staff; however, we are disappointed that your room did not meet your expectations. We will work with our maintenance engineer to address the issues in your room. We will also begin inspecting all areas of our hotel to make sure our rooms and common areas meet our standards. Thank you again for your feedback. We hope to have another chance to provide you with a better experience the next time you're in town.
4 out of 5
Recommended
for Overnight Stay Before Destination
by A verified traveller

DId I luck out?

Posted 04-Jun-2014 on Hotels.com
I read all those ratings, so I had a low expectation. But, my experience was not bad at all. Maybe because I got their Studio, which came with lots of cool amenities. The room was very clean and nice. I was also only there to sleep for like 6 hours, so I could care less about anything else.
Comment from Hotel Management
03-Sep-2014 by Manager, Hotel Management
We want to thank you for taking the time to write a review of our hotel. We are glad that we exceeded your expectations and that you enjoyed your clean, comfortable room. Thank you again for your feedback. We hope to see you again in the future.