Ratings based on 130 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
82% of guests recommend
3.8 Room cleanliness
3.8 Service & staff
3.8 Room comfort
3.6 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
Recommended
for Everyone
by A verified traveller

Ok for a night

Posted 29-Jul-2014
Stayed for one night before flying out of EP Int. It was ok for one night and inexpensive
5 out of 5
Recommended
for Everyone
by A verified traveller from El Paso

Nice hotel great for a long stay.

Posted 27-Jul-2014
Nice hotel. Room was very clean and has a kitchenette was a . Access to everything you need but have to get it from the office, ie: coffee maker, pots and pans, plates , silverware, etc. Outside was a bit dirty but inside the room was great. Look forward to staying here again.
2 out of 5
by A verified traveller

Close to the airport

Posted 17-Jul-2014
While this isn't a place I would stay again, the hotel was close to the airport and didn't cost an arm and a leg. Accomplished what I wanted.
Comment from Hotel Management
18-Jul-2014 by Manager, Hotel Management
Thank you for your recent review of your stay. I am glad that our hotel provided a good value for what you needed; however, I regret to read that you were dissatisfied overall. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 30-Jun-2014
Room and bathroom were neat and cleaned, the a/c worked fine and I did not have any problems with staff and room.
5 out of 5
Recommended
for Everyone
by A verified traveller

Glen Rose, Texas - LaQuinta

Posted 23-Jun-2014
Nice clean rooms and friendly staff. Extended my stay an additional day for business.
Comment from Hotel Management
03-Jul-2014 by Manager, Hotel Management
I received a copy of your review, and wanted to take a moment to personally respond. I’m so pleased to hear that you found our staff to be friendly and hospitable, and that your room was to your liking. Thank you so much for choosing Extended Stay America. We’d love the opportunity to see you again in the futue.
3 out of 5
Recommended
for Everyone
by A verified traveller

It was ok for the price.

Posted 02-Jun-2014
Pros: The area. It is located by the airport.
Cons: Room service, available coffee, parking lights.
Location: Location was good, lots of restaurants close by at walking distance.
The room smelled like smoke, though it was a NON smoking room, there was no coffee for the room, I had to ask for it and was "out" of it. The price was good, noise level was decent and parking was the worse. I had to park on the other side, no lights in parking area, and walked in the dark to the room. Not good! Overall it was "OK". No room service was available, we had to take towels in to get clean ones.
3 out of 5
Recommended
for Everyone
by A verified traveller

Business trip

Posted 27-May-2014
Room was large with a kitchenette. It was well designed, was a great deal for the price. The continental breakfast was minimal. Was close to the airport.
4 out of 5
Recommended
for Everyone
by A verified traveller from Newbold

Stay at the hotel

Posted 22-May-2014
Pros: It was clean and the staff was nice.
Cons: Fix the shower
Location: Applebees
I was disappointed that they didn't have shampoo available that I had to ask for it. They did not have wake up calls which for me is huge. It had a big water stain outside the shower where the curtain leaks and it looked awful.
Comment from Hotel Management
23-May-2014 by Manager, Hotel Management
Thank you for your recent review of your stay. I sincerely apologize for your experience. Your feedback is greatly appreciated and it will help us in our efforts to continually improve our hotel. We would love to have another chance to provide you with a better stay in the future.
2 out of 5
by A verified traveller

below expectations

Posted 25-Apr-2014
Pros: vicinity to El Paso Airport
Lobby smelled like mold. I was initially assigned to a smoking room even though I had a reservation for non-smoking. Walls were very thin; could clearly hear all outside sounds above and outside of room (I recommend ear plugs). Towels were very thin. Felt like Econo lodge or Motel 6 with lipstick (contemporary paint and LED TVs).
Comment from Hotel Management
25-Apr-2014 by Manager, Hotel Management
Thank you for taking the time to write a review of your stay. I sincerely apologize for your experience including the noise levels and the level of cleanliness in your room. In response to your feedback, I will meet with the staff to review our guest protocol and cleaning procedures to ensure your experience is not repeated. Your feedback is greatly appreciated and it will help us in our efforts to continually improve our hotel. We would love to have another chance to provide you with a better stay in the future.
5 out of 5
Recommended
for Everyone
by Lee from El Paso Tx

The suite was sweet.

Posted 24-Apr-2014
This was a really nice suite. No shampoo but that was ok.Everything very nice. Front desk personell was very sweet.
Comment from Hotel Management
25-Apr-2014 by Manager, Hotel Management
Lee - Thank you for posting a glowing review of your stay. I’m happy to hear that you enjoyed our spacious suites with fully equipped kitchens at a great value. Please know, while we do not offer toiletries in our guest rooms, we do have an amenity basket available at the front desk for guests to enjoy upon request. Your feedback is greatly appreciated and it will help us in our efforts to continually improve our hotel. We look forward to hosting you again in the future!