Ratings based on 165 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
84% of guests recommend
3.7 Room cleanliness
3.7 Service & staff
3.7 Room comfort
3.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller from scottsdale,AZ

Clean,simple hotel near airport

Posted 01-Sep-2014
I was satisfied with my stay. Everything was clean and comfortable and the staff were helpful and nice. The only thing that bothered me was the smoke alarm was dangling from the ceiling?
3 out of 5
by A verified traveller from New Mexico

Just ok

Posted 17-Aug-2014
I was awake moat of the with pacing from the above floor. Then people were going all down the stairs at 4:00 am. No coffee cups, no dishes, & the would not close properly. I will not recommended this hotel. In fact before I come back, I am canceling the booking on the return flight!!
Comment from Hotel Management
20-Aug-2014 by Manager, Hotel Management
I appreciate you taking the time to write a review of your experience with us. The noise level and the broken door which is what you described is unacceptable, and I sincerely apologize for your experience. To uphold our company's high standards, we will ensure all noise complaints are taken as priority moving forward. I will also share your comments about your door with our maintenance staff so that they can resolve this issue. Thank you very much for providing us with your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
1 out of 5
by A verified traveller

Posted 14-Aug-2014
Pros: to be honest I would never stay there again.
Cons: cleanliness, cleanliness, cleanliness. The place looked 40 years old on the inside.
Dirty hotel and staff was not knowledgeable as what to do. First I was put into a room that had not been cleaned. Then I was put into a room that had non of the amenities like glasses, plates or silverware. The breakfast in the morning was a total joke. At least they had coffee.
Comment from Hotel Management
21-Aug-2014 by Manager, Hotel Management
Your review for our hotel was recently brought to my attention. Please accept our most sincere apologies for the cleanliness issues you experienced during your stay. I will be meeting with my housekeeping staff to review our cleanliness standards to ensure that this experience is not repeated. As well, I do apologize that our in-room amenities and grab-and-go breakfast did not meet your needs or expectations. Your feedback on these issue will be helpful to us as we continually work to improve our hotel. Thank you again for sharing your experience with us. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
2 out of 5
Recommended
for Everyone
by A verified traveller

Ok for a night

Posted 29-Jul-2014
Stayed for one night before flying out of EP Int. It was ok for one night and inexpensive
5 out of 5
Recommended
for Everyone
by A verified traveller from El Paso

Nice hotel great for a long stay.

Posted 27-Jul-2014
Nice hotel. Room was very clean and has a kitchenette was a . Access to everything you need but have to get it from the office, ie: coffee maker, pots and pans, plates , silverware, etc. Outside was a bit dirty but inside the room was great. Look forward to staying here again.
Comment from Hotel Management
30-Jul-2014 by Manager, Hotel Management
Matthew - We want to thank you for taking the time to post a review of your stay. We are glad that you enjoyed your clean room and fully equipped kitchen; however, we are sorry that the outside of our hotel did not meet your expectations. We will work to make sure the exterior of our hotel is just as clean as our rooms. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.
2 out of 5
Recommended
by quintin from copperas cove

sleeping on concrete

Posted 22-Jul-2014 on Hotels.com
Staying at extend America was a last minute solution. stayed at this hotel years ago. time or lack of maintenance has taken its toll on the hotel. The Bed were like sleeping on concrete the outlet over the sink was broken it took to the last we stayed to fix it under the microwave was dirty and under the beds had not been cleaned in weeks. this was good hotel for the price but not anymore. management get off your butt and get to work check up on your staff QC/QA
Comment from Hotel Management
04-Oct-2014 by Manager, Hotel Management
Thank you for your recent review of your stay. We do strive to provide guests with all the comforts of home, so I am disappointed to hear about the broken outlet and the cleanliness issues in your room. I will be meeting with my maintenance staff to have them inspect and repair outlets. As well, I will be meeting with our housekeeping staff to review our cleanliness standards to ensure that your experience is not repeated. I am also disheartened to read that your bed was uncomfortable. Your comments will be helpful to us as we continually work to improve our hotel. Thank you very much for providing us with your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
1 out of 5
Recommended
for Overnight Stay Before Destination
by Jonathan from austin

Got a smoking room that i didn't want. was noisy.

Posted 20-Jul-2014 on Hotels.com
Not sure how this happened, but I had booked my room at 10pm (non smoking) and when I arrived they only had smoking rooms - strike 1. The hotel was full of people and many were walking around and had their doors open at 2am - Strike 2. The noise! So many people were talking outside and the rooms had paper thin walls - strike 3.
Comment from Hotel Management
27-Sep-2014 by Manager, Hotel Management
Jonathan - Your review for our hotel was recently brought to our attention. We strive to provide guests with all the comforts of home, so we were disappointed to hear that we were unable to accommodate your room request. We will be reviewing our reservation procedure to ensure your experience is not repeated. Your feedback is very important to us, so thank you for sharing. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
4 out of 5
Recommended
by Rafa from el paso

was given a used room

Posted 18-Jul-2014 on Hotels.com
upon arriving the hotel was towards the back of a shopping center , threw me off a little. The girl in the front was very nice when i got the first room i was shocked to find the room window was slightly open the bed was not made, there was dirty dishes, the restroom was a mess i quickly called and they hooked me up with a clean room over all my stay was good. .
Comment from Hotel Management
27-Sep-2014 by Manager, Hotel Management
Thank you for taking the time to write a review of your stay. We are so sorry to hear that your first room had not been cleaned; however, we are very glad that we were able to give you a clean, comfortable room. We are pleased that you had a good stay with us. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.
2 out of 5
by A verified traveller

Close to the airport

Posted 17-Jul-2014
While this isn't a place I would stay again, the hotel was close to the airport and didn't cost an arm and a leg. Accomplished what I wanted.
Comment from Hotel Management
18-Jul-2014 by Manager, Hotel Management
Thank you for your recent review of your stay. I am glad that our hotel provided a good value for what you needed; however, I regret to read that you were dissatisfied overall. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.
5 out of 5
Recommended
for Business Travellers
by Wayde

This traveller left a rating score only Posted 16-Jul-2014 on Hotels.com