Ratings based on 185 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
85% of guests recommend
3.7 Room cleanliness
3.7 Service & staff
3.7 Room comfort
3.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Families
by A verified travellerfrom Anaheim, CA

Affordable Hotel - Close to Major Freeways

Posted 01-Dec-2014
Pros: I prefer rooms which include microwave, fridge, free INET, and continental breakfast. I was very pleased with the amenities.
Cons: I am a non smoking. They only smoking rooms available. Smell of smoke was minimal. Do hotels allocate enough non-smoking rooms?
Location: El Paso is a small large city. Close Proximity to major freeways is very good. Downtown is 10 minute drive. UTEP is a short drive.
The Extended Stay America is a nice budget hotel. My stay was for 3 nights. The room was spacious; the kichenette and microwave is a plus. The room was clean. You can hear some talking and TV from the next rooms, but it is tolerable. The grab and go breakfast is good, very basic. They offer instant oatmeal, quaker oats cereal bars, muffins, coffee, apples and oranges. The hotel is 5 minutes from the airport and very close to major freeways.
5 out of 5
Recommended
by A verified traveller

This traveller left a rating score only Posted 19-Sep-2014 on Hotels.com
4 out of 5
Recommended
for Families
by A verified traveller

Car Dealers have loud music

Posted 16-Sep-2014 on Hotels.com
Room was nice. AC was not controllable so it ran on it's own setting. Car dealership across the street had ridiculously loud music blaring through the day.
Comment from Hotel Management
29-Nov-2014 by Manager, Hotel Management
I want to thank you for taking the time to post a review of your stay. I truly appreciate your comments regarding your room. Still, I am sorry that a neighboring business was a disturbance to you. As well, I apologize that you were unable to control your air conditioning unit. I will be working with my maintenance staff to resolve this issue with the air conditioning. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.
2 out of 5
by A verified traveller

Desagradable Experiencia.

Posted 08-Sep-2014
Pros: La ubicación
Cons: Mucho, no hay politica de renovación de activo fijo.
Hace muchos años usaba quedarme en este hotel cuando viajaba solo. Antes no ofrecían desayuno, y esta vez vi que en la descripción dice que incluye desayuno, pero no especifica más. El desayuno consiste en café, galletas y panecillos y fruta. No hay comedor, el desayuno está disponible en el vestíbulo de las oficinas "To-Go". La descripción dice que incluye internet, pero solo para navegación. No pienses usarlo para videoconferencia, llamadas VOIP, o chateo porque todo esto está bloqueado. Mi cuarto estaba LLENO de brillantinas, como que el huésped anterior fue una niña jugando a ser "Campanita" y las tiró por absolutamente todo el cuarto y cama, y el mismo no se aspiró y limpió bien. El cuarto apestaba a cigarro, pero creo que ese fue error mío al no percatarme que era de fumadores. Estaba bajo la idea de que estaba prohibido fumar en el interior de cualquier edificio. Ciertas cosas se ven ya "cansadas" y faltas de cuidado: Los tapetes de la entrada a los cuartos, la alfombra, la cubierta de la barra de cocina, los baños.
1 out of 5
Recommended
by Kurtisfrom Arizona

Run. Don't walk ...

Posted 05-Sep-2014 on Hotels.com
We have stayed in a lot of hotels and I can say this one has been the worst. The cleanliness was horrible, the hotel had broken items, and the was no hair dryer even in the room. This hotel is off my list!
4 out of 5
Recommended
for Everyone
by A verified travellerfrom scottsdale,AZ

Clean,simple hotel near airport

Posted 01-Sep-2014
I was satisfied with my stay. Everything was clean and comfortable and the staff were helpful and nice. The only thing that bothered me was the smoke alarm was dangling from the ceiling?
3 out of 5
by A verified travellerfrom New Mexico

Just ok

Posted 17-Aug-2014
I was awake moat of the with pacing from the above floor. Then people were going all down the stairs at 4:00 am. No coffee cups, no dishes, & the would not close properly. I will not recommended this hotel. In fact before I come back, I am canceling the booking on the return flight!!
Comment from Hotel Management
20-Aug-2014 by Manager, Hotel Management
I appreciate you taking the time to write a review of your experience with us. The noise level and the broken door which is what you described is unacceptable, and I sincerely apologize for your experience. To uphold our company's high standards, we will ensure all noise complaints are taken as priority moving forward. I will also share your comments about your door with our maintenance staff so that they can resolve this issue. Thank you very much for providing us with your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
5 out of 5
Recommended
for Personal Event
by A verified traveller

좋아요 다운타운이랑도 가깝고 좋아요!

Posted 17-Aug-2014 on Hotels.com
좋아요 다운타운이랑도 가깝고 알라모유적지랑도 가깝고 좋아요!
1 out of 5
by A verified traveller

Posted 14-Aug-2014
Pros: to be honest I would never stay there again.
Cons: cleanliness, cleanliness, cleanliness. The place looked 40 years old on the inside.
Dirty hotel and staff was not knowledgeable as what to do. First I was put into a room that had not been cleaned. Then I was put into a room that had non of the amenities like glasses, plates or silverware. The breakfast in the morning was a total joke. At least they had coffee.
Comment from Hotel Management
21-Aug-2014 by Manager, Hotel Management
Your review for our hotel was recently brought to my attention. Please accept our most sincere apologies for the cleanliness issues you experienced during your stay. I will be meeting with my housekeeping staff to review our cleanliness standards to ensure that this experience is not repeated. As well, I do apologize that our in-room amenities and grab-and-go breakfast did not meet your needs or expectations. Your feedback on these issue will be helpful to us as we continually work to improve our hotel. Thank you again for sharing your experience with us. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
3 out of 5
Recommended
by A verified traveller

This traveller left a rating score only Posted 11-Aug-2014 on Hotels.com