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Reviews of Residence Inn by Marriott El Paso

3 out of 5
Residence Inn by Marriott El Paso
6355 Gateway Blvd W, El Paso, TX

Reviews

8.8

Excellent

Rating 10 - Excellent. 162 out of 282 reviews" "
Rating 8 - Good. 75 out of 282 reviews" "
Rating 6 - Okay. 31 out of 282 reviews" "
Rating 4 - Poor. 11 out of 282 reviews" "
Rating 2 - Terrible. 3 out of 282 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

9.4/10

Amenities

8.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Stephanie

Travelled with family
This was my first time staying at residence and we’ve been to almost every hotel in El Paso and I can honestly say it’s one of the best hotels we’ve stayed at. Thank you residence Inn
Stayed 1 night in Apr 2024
Response from Front Desk Supervisor on 16 Apr 2024
On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with staff and leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Tina LOUISE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in
Stayed 1 night in Apr 2024
Response from Front Desk Supervisor on 12 Apr 2024
On behalf of the entire hotel team, I want to thank you for sharing about your experience. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with staff and leadership staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Sonia

Stayed 5 nights in Mar 2024

10/10 Excellent

Audrey

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good breakfast and very spacious.
Stayed 3 nights in Mar 2024
Response from Front Desk Supervisor on 12 Apr 2024
On behalf of the entire hotel team, I want to thank you for sharing about your experience. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with staff and leadership staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Tina LOUISE

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Mar 2024
Response from Front Desk Supervisor on 13 Mar 2024
On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the staff and leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Good

Adriana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the service of front desk clerk Mercedes…!
Response from Front Desk Supervisor on 13 Mar 2024
On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with Mercedes as a way of celebrating the great guest experiences she delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely
Stayed 1 night in Mar 2024
Response from Front Desk Supervisor on 13 Mar 2024
On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the staff and leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Good

Daniel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Bb
Stayed 1 night in Mar 2024
Response from Front Desk Supervisor on 13 Mar 2024
On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the staff and leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Kaila

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Front Desk Supervisor on 28 Feb 2024
On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Good

Roberto

Stayed 1 night in Feb 2024
Response from Front Desk Supervisor on 21 Mar 2024
On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the staff and leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again so

10/10 Excellent

Arthur

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Anabel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Jacob

Stayed 2 nights in Dec 2023

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Mid
Here is an average hotel. The breakfast set up is nice. They do not have any nondairy options. But they did have plenty of food. The pool is pretty dirty. But the patio and the fireplace is nice.
Stayed 1 night in Dec 2023

8/10 Good

Chiali

Stayed 1 night in Dec 2023
Response from Martha Cordero on 29 Dec 2023
Hello Chiali, I appreciate you taking a moment to rate your experience at Residence Inn El Paso. We look forward in seeing you again.

8/10 Good

Peggy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Disappointed that we couldn’t get housekeeping service during our stay since it was over Christmas. I had to exchange towels at the desk which was not a problem and the front desk staff was very nice and helpful. Small garbage cans in rooms and without service they overflowed and could not find a place to dump the trash. The handicap bathroom was dingy and the toilet kept running. The rest of the 2 bedroom unit was comfortable. Wish the lights were a little brighter I hate dark rooms. Overall it was a nice stay and with a family the 2 bedroom suite was great. We all fit and had privacy as needed.
Stayed 3 nights in Dec 2023
Response from Martha Cordero on 29 Dec 2023
Hi Peggy, I sincerely apologize that your experience was less than perfect. We care about our guests and want to provide a comfortable experience. I hope you give us another chance soon, so we can share a more positive experience.

10/10 Excellent

Charles

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was an amazing, clean and friendly stay
Stayed 1 night in Dec 2023
Response from Martha Cordero on 29 Dec 2023
Hello Charles, Thank you for taking a moment to share your experience at Residence Inn El Paso. We are thrilled to hear that we've made a good impression on you. We look forward to seeing you again soon.

10/10 Excellent

Shane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Abiel

Travelled with family
Stayed 1 night in Dec 2023
Response from Front Desk Supervisor on 21 Mar 2024
On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the staff and leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again so

8/10 Good

Angel

Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from Martha Cordero on 29 Dec 2023
Hello Angel, I appreciate you submitting a review for your recent stay at Residence Inn El Paso. We hope to see you again in the near future.

10/10 Excellent

Alma Brenda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Damaris on 11 Dec 2023
Thank you for choosing to stay with us!

8/10 Good

jacob

Stayed 1 night in Dec 2023
Response from Damaris on 11 Dec 2023
Thank you for taking the time to rate us!

10/10 Excellent

Monica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great place for my family.
Stayed 3 nights in Nov 2023
Response from Damaris on 29 Nov 2023
Thank you for staying with us! We are happy you chose us!

10/10 Excellent

Pamela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It would have been nice if they had brochures available about what to do in El Paso. Otherwise, the rooms were very nice and the bed was very comfortable for a hotel bed
Stayed 6 nights in Nov 2023
Response from Damaris on 23 Nov 2023
Thank you for choosing to stay with us, we will look into getting those for our guests.

10/10 Excellent

HUI KUN

Stayed 18 nights in Oct 2023
Response from Damaris on 20 Nov 2023
Thank you for rating us!

10/10 Excellent

Marisol

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property!
Stayed 2 nights in Nov 2023
Response from Damaris on 11 Nov 2023
Thank you for your comment! We are happy to hear you enjoyed our property!

10/10 Excellent

Kathleen, APO

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to Ft. Bliss, downtown El Paso
Stayed 3 nights in Oct 2023
Response from Damaris on 31 Oct 2023
We are glad you enjoyed your stay, we hope to see you soon!

10/10 Excellent

Beverly

Stayed 2 nights in Oct 2023
Response from Damaris on 31 Oct 2023
Thank you for rating us!

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really good affordable stay, great location lots of things near by food, restaurants, shops
Stayed 2 nights in Sep 2023
Response from Damaris on 22 Sept 2023
Jose, we are happy to hear you enjoyed your stay! Come see us when you are in the area again!

10/10 Excellent

Joseph

Stayed 2 nights in Sep 2023
Response from Damaris on 5 Sept 2023
Thank you for rating us! We are happy to see that you enjoyed your stay!

10/10 Excellent

Nigel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Damaris on 29 Aug 2023
Thank you for rating us!

10/10 Excellent

Tina LOUISE

Travelled with pets
Liked: Cleanliness, amenities
Friendly and good service
Stayed 1 night in Aug 2023
Response from Damaris on 20 Aug 2023
Thank you for taking the time to review us! We are delighted to hear you enjoyed your stay!

10/10 Excellent

Karina

Stayed 1 night in Jul 2023
Response from Damaris on 30 Jul 2023
Thank you so much for taking the time to rate us! We hope to see you soon if travel brings you back to El Paso!

10/10 Excellent

Mia-Andrea

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was in a convenient location.
Stayed 1 night in Jul 2023
Response from Damaris on 27 Jul 2023
Thank you for staying with us!

2/10 Terrible

Hazel, Albuquerque

Stayed 2 nights in Jul 2023
Response from Damaris on 14 Aug 2023
Thank you for taking the time to rate us. We see you did not show up for your reservation. Please contact us at the property to address any questions and or concerns. Have a great day!

10/10 Excellent

Roberto

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Needs vending machines
Stayed 1 night in Jul 2023
Response from Damaris on 21 Jul 2023
Thank you so much for choosing to stay with us and thank you for your rating and your comments. We will look into it for our property.

10/10 Excellent

Demetrio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Feels like home.
Stayed 2 nights in Apr 2023
Response from Damaris on 24 Apr 2023
Thank you so much for taking the time to review us! We appreciate it, hope to see you again soon.

10/10 Excellent

Margie Ramirez or Ethen

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great...i will definitely gome and stay here again..thank you so much
Stayed 1 night in Apr 2023
Response from Damaris on 24 Apr 2023
We appreciate you choosing to stay with us!

10/10 Excellent

Sophia

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family enjoyed the pool and basketball court very much!
Stayed 4 nights in Feb 2023
Response from Damaris on 17 Mar 2023
We are delighted to hear you enjoyed your stay, we hope to see you again soon!

10/10 Excellent

Bobbette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very clean and staff is helpful and friendly.
Stayed 4 nights in Feb 2023
Response from Martha on 28 Feb 2023
We appreciate your kind review. We hope to see you again in the near future.

10/10 Excellent

Jen

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet. Exactly as expected. Easy stay for my large dog.
Stayed 2 nights in Feb 2023
Response from Damaris on 21 Feb 2023
Thank you for taking the time to comment on your stay. We are delighted to hear you enjoyed it!

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2023
Response from Martha on 28 Jan 2023
Thank you for your kind review. We hope you visit Residence Inn El Paso again soon.

8/10 Good

Edward

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, near shopping center and airport. Plenty of restaurants nearby
Response from Martha on 28 Jan 2023
Hello Edward, We appreciate you staying at the Residence Inn El Paso. We hope to see you again soon.

8/10 Good

Wojciech

10/10 Excellent

david

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Jorge was great
Stayed 1 night in Dec 2022
Response from Martha on 28 Jan 2023
Thank you for taking the time to let us know that is doing a great job. We appreciate your kind words.

6/10 Okay

Allison

10/10 Excellent

Tina LOUISE

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Easy check in
Stayed 1 night in Nov 2022
Response from Damaris R. on 20 Dec 2022
Thank you for your comments!

10/10 Excellent

Cesar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Impressive!
The staff was very friendly and the room was impeccable. The breakfast was also impressive with so many delicious options!
Stayed 1 night in Nov 2022
Response from Damaris R. on 20 Dec 2022
We are delighted to hear you enjoyed your stay. We hope to see you next time you are in town!

10/10 Excellent

Ricardo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very nice! Spacious and clean. It had everything we needed and if it didn't the staff made sure we got what we needed. I would definitely recommend!
Stayed 6 nights in Jun 2022
Response from Dereck Rodriguez on 13 Jul 2022
Dear Ricardo, Thank you for your review! We hope to have you as our guest again in the near future! Dereck Rodriguez General Manager

10/10 Excellent

Joseph

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was ok... Didn't expect to pay for parking and one of the maids gangster boyfriend or husband when picking her up made gangster signs at me
Stayed 1 night in May 2022