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Reviews of Econo Lodge Inn & Suites

2 out of 5
Econo Lodge Inn & Suites
7651 N Mesa St, El Paso, TX

Reviews

4.6
Rating 10 - Excellent. 15 out of 112 reviews" "
Rating 8 - Good. 8 out of 112 reviews" "
Rating 6 - Okay. 18 out of 112 reviews" "
Rating 4 - Poor. 22 out of 112 reviews" "
Rating 2 - Terrible. 49 out of 112 reviews" "

4.8/10

Cleanliness

6.4/10

Staff & service

4.0/10

Amenities

4.4/10

Property conditions & facilities

5.2/10

Eco-friendliness

Reviews

2/10 Terrible

Rosalie

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was scared to walk into my room. Is it being renovated or maybe it is just a dump.
Stayed 1 night in Mar 2024

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay
Stayed 1 night in Feb 2024

10/10 Excellent

Rodolfo

Liked: Cleanliness

10/10 Excellent

julian

Stayed 1 night in Jan 2024

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

2/10 Terrible

myrna

Disliked: Cleanliness, amenities, property conditions & facilities
Please was dirty it only had one towel
Stayed 1 night in Dec 2023

4/10 Poor

Todd, Tucson

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
There were holes in the sheets and washcloths. A big gap around the door and the staff started at 6am in the morning pushing there noisy carts up and down the hallway and slamming doors that woke everyone up! The whole building is very old and dilapidated!!!
Stayed 1 night in Jan 2024

2/10 Terrible

Wayman

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible, DO Not get fooled by pictures online. The rooms are nasty and nothing like what is being advertised. False advertising and trying to get my money back. way over priced, motel 6 would have been better. not sure how they are getting away with false advertising but I notified Expedia.
Stayed 1 night in Jan 2024

8/10 Good

Lucio

Travelled with family
Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Dec 2023

4/10 Poor

David

Liked: Staff & service
Stayed 1 night in Dec 2023

4/10 Poor

James

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The area had a lot of people loitering around, digging in dumpsters nearby. My room was in the back, which had a couple of people just hanging out, outside the door, which made me feel uncomfortable. The room was supposedly non-smoking, but smelled like smoke and B.O. Lots of damage to the room, uncovered electrical plugs. Air unit was old and didn't work very well. No bar soap in the bathroom to wash my hands. Someone kept walking in and out of the back entrance all night long, very noisy. I got up to leave in the morning and the back door was locked with a padlock so I had to walk all the way to the front and all the way around the building to get back to my car, which I was hoping didn't have busted windows or slashed tires. My car was fine, but I will not stay there again, nor would I recommend it.
Stayed 1 night in Nov 2023

2/10 Terrible

karen

Travelled with partner
Disliked: Amenities
Was dirty no hairdryer no coffee machine . Tiles coming up in bathroom curtains were torn and dirty . No phone nothing that it says on the ad that says it has period . I’ll never stay there again. Noise from people living there in and out all night.people selling drugs probably all night in and out meeting different people outside . No breakfast or coffee when went to front . No jacuzzi like it says they have . Was most horrible motel I have ever stayed at
Stayed 1 night in Nov 2023

4/10 Poor

Karen

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

2/10 Terrible

Yancy

Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
I will never stay at an Econo Lodge again. The exterior door that did not open to the check-in desk was supposed to have a card swipe to restrict access to lodgers, but the locking mechanism was gone and the door was standing wide open with no way to secure it. In the room, the safety lock that allows for opening a few inches (similar to a chain lock) was missing the attachment to the door (broken off) that prevents the door from opening fully.
Stayed 1 night in Sep 2023

6/10 Okay

Lindsey

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2023

2/10 Terrible

Manuel

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The hotel conditions are deplorable.
Stayed 1 night in Jul 2023

2/10 Terrible

Julissa

Stayed 1 night in Jun 2023

2/10 Terrible

richard

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is not a hotel. It is a low rent apartment building. There were people fighting. The cops were knocking on doors. It was gross.
Stayed 1 night in May 2023

2/10 Terrible

NANCY

Bed bugs!
I spent a total of 3 nights as I paid in cash the first night. I didn’t actually stay until Saturday night, I could now sleep Well Because I was itching all Over my body. When we woke up Because my sons were with me I noticed a bug on the pillow. It was a bed bug! Right there and then w roaches up and checked out. I let the receptionist know why we were leaving. Do not recommend, hallways were extremely dirty. I will be requesting a refund.
Stayed 2 nights in Jan 2023

4/10 Poor

Roberta

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2022

10/10 Excellent

Angel

Stayed 1 night in Nov 2022

2/10 Terrible

Mimi

2/10 Terrible

Brooke

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was dirty not cleaned Front desk didn’t seem to care when brought up
Stayed 1 night in Oct 2022

2/10 Terrible

Ricky

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
We got our money back and went to motel 6. The first room 116 had a ton of mold in the shower. It wasn't new. It was a huge spot around the shower head and ceiling. We were moved to another room where the wallpaper was coming off the wall, gang tagging on the wall, holes in the carpet, sticky stuff around the sink, hygiene stuff left in the shower. I will never stay at another one of their hotels.
Stayed 1 night in Oct 2022

6/10 Okay

Benny

Disliked: Staff & service
The room I was staying in needs new mattresses needs new toilet seat the shells are coming off the wall. The floors have not been swept No one showed up to make up my room I had to go ask them needed towels. They need to hire more housekeepers places of mess.
Stayed 3 nights in Sep 2022

10/10 Excellent

Hurist

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

8/10 Good

Laurel

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
They are putting a real ongoing effort of remodeling the hotel.
Stayed 1 night in Aug 2022

4/10 Poor

Abel

Disliked: Staff & service
Unacceptable check in
I was told that check in was at 2:00pm, we arrived at 2:45pm and was told that the system was down and would be up in an hour! We didn’t check in until 4:00 pm! The clerk didn’t know how to use the computer software so we didn’t get the key to our room until 4:30!!!
Stayed 1 night in Aug 2022

10/10 Excellent

Hurist

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jul 2022

2/10 Terrible

Thomas

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
don't ever book there.
Roach Motel... absolutely disgusting.
Stayed 4 nights in Jul 2022

2/10 Terrible

Carlos

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jul 2022

6/10 Okay

Brianna

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
It was fine for a very basic hotel. But my room number was a piece of paper taped tot he door which was sketchy.
Stayed 1 night in Jun 2022

10/10 Excellent

Idair

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is right off of the interstate, and there’s all kinds of shopping and dining options surrounding it. Additionally, it’s really close to the New Mexico-Texas border.
Stayed 1 night in Jun 2022

4/10 Poor

Amy

Disliked: Cleanliness, property conditions & facilities
Bed sheets had holes in them, like from a cigarette and the room was very very hot. Took forever for the room to get cold.
Stayed 1 night in Jun 2022

6/10 Okay

Alfredo

Stayed 2 nights in May 2022

2/10 Terrible

Eddie

Disliked: Cleanliness, property conditions & facilities, room comfort
Horrible abdterrifing
It was the worst I wast there a total of two hours and I went down to ask for another room a clean one. And the front desk lady kicked me out because I wanted a nice and clean room I called the police because they would not allow me in my room to get the remaining property I had in there
Stayed 1 night in Apr 2022

6/10 Okay

Benny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2022

6/10 Okay

Tedde

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Pool and not tub not operational. Frige in room not working.
Stayed 1 night in Mar 2022

6/10 Okay

Fredrick

Business traveller
Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Feb 2022

6/10 Okay

Danyelle

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
Our room door was broken had to go to the desk any time we wanted to get into the room . Couldn’t watch tv didn’t work
Stayed 1 night in Mar 2022

2/10 Terrible

Rikki

Disliked: Cleanliness, property conditions & facilities, room comfort
Don’t stay here.
This place was disgusting. I paid for 2 nights and ended up leaving after the first night because it was dirty. There were people smoking in the hallways. Trash in the stairwell. Kids stickers on the headboards. No outlet covers on the outlets. Chairs were torn. It had basically sheets for blankets instead of a comforter. They wouldn’t even give me a refund on the second night I paid there. The woman up front was rude and wouldn’t even listen to me.
Stayed 2 nights in Feb 2022

8/10 Good

Jeff

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2022

2/10 Terrible

Sergio

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
When i ask for breakfast the resposne was we run out of it, bad attiud from the people in front desk, except for one, one night at 1 am mean a while i was sleeping with my kids some people try to get in to the room because they sent them...
Stayed 3 nights in Feb 2022

4/10 Poor

FREDY

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room had cockroaches and wasn’t maintained at all I had to ask to be moved to another room the other room was better but still had maintenance and cleaning issues El cuarto tenía cucarachas y necesitaba mantenimiento tuve que pedir que me cambiaran de cuarto el otro cuarto estaba mejor pero también necesitaba trabajo de mantenimiento y limpieza
Stayed 1 night in Jan 2022

6/10 Okay

Gary

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Dec 2021

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pick somewhere else!
1. They did not have a room with a couch as requested. I even received an email confirmation that they would have one for us. 2. Each room is supposed to have a microwave and fridge in it. Ours did not so we asked to be moved. 3. Our new room seemed to have been remodeled at some point. Walls were painted and floor was wood-looking linoleum instead of carpet. 4. We didn’t notice until after we moved all our luggage to the new room that the bathroom was a disaster. The walls and ceiling around/above the shower were destroyed. They had severe water damage and were coming apart. There weren’t any other rooms so we couldn’t move again, and because I had booked on this app I couldn’t get us a refund and book somewhere else completely. We were stuck. The ceiling had plaster hanging, which I accidentally hit with a towel after a shower and plaster bits sprayed everywhere. 5. We had to constantly go up to the front desk for towels and toilet paper. Housekeeping was not consistent at all in refilling these items, nor did they ever change the sheets or make the beds. 6. All the light sockets were loose. I had to use the bottom of the 2 plugs because the top one was literally coming out of the wall. 7. We killed 3 bugs crawling on the walls in the bathroom, all of which I believe were small roaches. I would not say the hotel was clean. 8. They are not serving their continental breakfast in the lobby due to Covid, but other hotels are. Not that I felt it was clean enough to eat there.
Stayed 4 nights in Dec 2021

2/10 Terrible

Juan

Disliked: Cleanliness, property conditions & facilities, room comfort
Was not pleased with them. Building smelt horrible like cigarette smoke even in non smoking rooms. When I got to my room, door wasn’t fully closed so that was strike one for me. When inside the room I noticed the dresser was broken and floors were stained throughout the whole room. Very uncomfortable experience. Needless to say I did not stay there and still haven’t seen a refund.
Stayed 3 nights in Dec 2021

6/10 Okay

Craig

Liked: Staff & service, room comfort
Disliked: Cleanliness
Not the greatest, but in a good location
This was my third hotel along my journey across the U.S. from Florida to California. Easy access from the freeway. Plenty of eateries within walking distance. A lot of trash on backside of the building. Back door does not close properly so anyone can get in. Appeared to be homeless person hanging around the inside lobby (not a threat, but still). Bed was comfortable along with a pullout sofa. One of the only hotels that had somewhat of a breakfast. It was suppose to be open at 6am but wasn't available until 6:40am. Walmart located across the street.
Stayed 1 night in Oct 2021

2/10 Terrible

Alma

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2021

8/10 Good

Elizabeth Flores

Travelled with family and small children, Business traveller
Good
Stayed 1 night in Oct 2021