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Reviews of Boutique Hotel La Cantera

4 out of 5
Boutique Hotel La Cantera
Calle 306 Nº 173, El Calafate, Santa Cruz

Reviews

8.8

Excellent

Rating 10 - Excellent. 174 out of 331 reviews" "
Rating 8 - Good. 115 out of 331 reviews" "
Rating 6 - Okay. 25 out of 331 reviews" "
Rating 4 - Poor. 10 out of 331 reviews" "
Rating 2 - Terrible. 7 out of 331 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Rebecca, College Park

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service with spectacular view.
Stayed 1 night in Apr 2024

6/10 Okay

Darren

Liked: Cleanliness, staff & service
Disliked: Amenities
Good but not great. Unfortunately a lot of properties in El Calafate probably fall into this category. It’s a short season in a tourist town and they jack up rates to compensate. Rooms not as good as they once were and the location is not ideal. However it’s pretty good, but the price is a bit steep - note that I paid around ISD150 per night for reference.
Stayed 2 nights in Mar 2024
Response from Hotel La Cantera on 19 Mar 2024
Dear guestWe appreciate your commentsKind regardsHotel La Cantera

10/10 Excellent

Isabella

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property has a beautiful view and is well located if you don't mind staying a 15min walk to town -- although property offers a ride service to main shops/ dining street for a small fee. Rooms are spacious and cozy, bed is comfortable and overall stay was peaceful. The shower area was the only thing that could use a little updating but overall no complaints as water pressure was very good. Staff was also super helpful, and breakfast had a large variety of options. Would highly recommend this place and will be staying again whenever I return to El Calafate.
Stayed 2 nights in Mar 2024
Response from Hotel La Cantera on 16 Mar 2024
Dear guestwe appreciate your commentsKind regardsHotel La Cantera

10/10 Excellent

Patrick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great view of Lake. Good value
Stayed 1 night in Mar 2024
Response from Hotel La Cantera on 13 Mar 2024
Hola!!Gracias por su calificación!Saludos cordiales

10/10 Excellent

Patrick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value- friendly staff
Stayed 1 night in Mar 2024
Response from Hotel La Cantera on 10 Mar 2024
Estimado huespedGracias por elegirnos!Saludos cordiales

10/10 Excellent

stephanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful quaint property. Friendly and helpful staff
Stayed 2 nights in Feb 2024
Response from Hotel La Cantera on 4 Mar 2024
Dear guestThank you for choosing us!Kind regardsHotel La Cantera

10/10 Excellent

Elaine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were big including large bathrooms. ‘Double’ bed was a North American king, bedding and towels were nice. Breakfast including the option for fresh omelette or sausages. Very good value.
Stayed 1 night in Feb 2024
Response from Hotel La Cantera on 4 Mar 2024
Dear guestThank you for choosing us!Kind regardsHotel La Cantera

10/10 Excellent

Gordon

Liked: Cleanliness, staff & service, property conditions & facilities
Helpful staff Good location to start exploring
Stayed 1 night in Feb 2024
Response from Hotel La Cantera on 4 Mar 2024
Dear guestThank you for choosing us!Kind regardsHotel La Cantera

8/10 Good

Gordon

Stayed 3 nights in Feb 2024
Response from Hotel La Cantera on 21 Mar 2024
Estimado HuespedGracias por elegirnosSaludos cordiales

10/10 Excellent

Rama

Liked: Staff & service
Bathrooms are very old … need to be renovated
Stayed 1 night in Feb 2024
Response from Hotel La Cantera on 20 Feb 2024
Dear guestThank you for choosing usKind regards

2/10 Terrible

Yousif

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
I don’t understand how this is 4 star hotel. And I don’t understand how it can have a guest review above 8. But here we are. First the room is not maintained at all there are scratch marks all around the room. The hot water is only available for two minutes afterwards there is none. And if you tell the reception then they will just say you are wrong. I booked for two night, and could not stay for even one night. We just left to a different hotel. Do yourself a favor and book somewhere else
Stayed 2 nights in Jan 2024
Response from Hotel La Cantera on 27 Jan 2024
Dear guestWe are sorry that your stay with us was not to your liking.Kind regardsHotel La Cantera

10/10 Excellent

Michael

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff and service
Great service, friendly staff and good accommodations. Quiet neighborhood. Good views and comfortable rooms.
Stayed 3 nights in Jan 2024
Response from Hotel La Cantera on 27 Jan 2024
Dear guestThank you for choosing usKind regardsHotel La Cantera

10/10 Excellent

Maithili

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel La Cantera on 27 Jan 2024
Gracias por elegirnosSaludos cordiales

10/10 Excellent

John

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hotel La Cantera on 27 Jan 2024
Gracias por su calificaciónSaludos cordiales

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Room too hot to sleep comfortably. Breakfast not very good. Views were fine and room otherwise clean and comfortable.
Stayed 2 nights in Dec 2023
Response from Hotel La Cantera on 27 Jan 2024
Dear guestThank you for your comments, we will work hard to solve the problems you mention.Kind regards

8/10 Good

Wayne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The wall between two rooms is paper thin. You could clearly hear what people talked about in the next room.
Stayed 2 nights in Dec 2023
Response from Hotel La Cantera on 18 Dec 2023
Estimado HuespedGracias por sus comentarios, nos pondremos a trabajar en lo inmediato para encontrarle una solución.Saludos cordiales

4/10 Poor

Ilaria, Scottsdale

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
I cannot believe this property has an excellent rating. This was the worst experience ever. Unfortunately, we needed to find a room last minute and made the mistake to pick La Cantera based on the great reviews. To start with, the location is pretty bad. The hotel is up on a hill, surrounded by commercial warehouses. It’s only 6 blocks to downtown, but it’s not a nice walk and the hill is very steep. The description of the services stated a free shuttle to downtown. The shuttle is not free. It’s just 300 pesos, but still not free. Our room was not on the main building. We had a view on a back alley with pretty ugly houses. The room had a balcony, but there was no point going outside. Overall the hotel is worse than a Motel 6. But the worst part of the stay was the staff, especially the woman managing the front desk. She was just plain rude. Everything we asked for, was met with a “NO”. She did absolutely nothing to improve the experience. Do yourself a favor and stay at la Posada Los Alamos, which we discovered by walking around downtown. It is lovely, just a block from main street downtown where all the great restaurants are, same price.
Stayed 4 nights in Dec 2023
Response from Hotel La Cantera on 18 Dec 2023
Dear guest:Thanks for comments.We are very sorry that his stay was not to his liking.As you mention, the hotel has excellent reviews because we work to make that happen. Regarding the location, we have been located in the same place for more than 20 years, in the downtown area of El Calafate and 6 blocks from the main avenue.Kind regardsHotel La Cantera

10/10 Excellent

Evelyn

Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed our stay. A ten minute walk from the main strip and they provided shuttle service back and forth at night for a very reasonable rate.
Response from Hotel La Cantera on 20 Feb 2024
Dear guestThank you for choosing usKind regards

8/10 Good

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Hotel La Cantera on 27 Jan 2024
Gracias por elegirnosSaludos cordiales

10/10 Excellent

Sylvaine

Stayed 2 nights in Nov 2023
Response from La Cantera on 18 Dec 2023
Gracias por elegirnos

2/10 Terrible

Keith J

Stayed 1 night in Nov 2023
Response from Hotel La Cantera on 15 Nov 2023
Dear guestWe deeply regret that your stay with us was not to your liking. Please, we would like you to tell us how you could improve our service.Kind regardsHotel La Cantera

8/10 Good

Axel

Stayed 3 nights in Nov 2023
Response from Hotel La Cantera on 14 Nov 2023
Buenos dias AxelGracias por elegirnos!Saludos cordialesHotel La Cantera

10/10 Excellent

Keeghan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay was great! Staff was extremely friendly and accommodating! Helped with all questions and concerns! Room was clean and comfortable! Would highly recommend!
Stayed 3 nights in Nov 2023
Response from La Cantera on 18 Dec 2023
Estimado huéspedGracias por elegirnosSaludos cordiales

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Low-key, small hotel with nice amenities on-site. Felt homey, relaxing and personal. Well-prepared dinners and very nice breakfast. Pleasant, accommodating staff. Perfect for what we wanted.
Stayed 2 nights in Oct 2023
Response from Hotel La Cantera on 18 Dec 2023
Dear guestThank you for choosing usBest regards

10/10 Excellent

Catherine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff fantastic view, very quiet. A very traditional hotel and a cheap shuttle service into the town.
Stayed 3 nights in Oct 2023
Response from Hotel La Cantera on 18 Dec 2023
Dear guestThank you for choosing usBest regards

4/10 Poor

Henrietta

Disliked: Property conditions & facilities, room comfort
This definitely wasn’t a 4* hotel, and was really disappointing after many wonderful (and cheaper) hotels in Patagonia. Decor extremely dated, the hot water didn’t work, and the service was average at best. I’d recommend staying nearer the centre of town.
Stayed 1 night in Oct 2023
Response from Gerencia on 27 Oct 2023
Dear guestWe are very sorry that your stay with us was not to your liking, we will work to solve all the problems you have had.Kind regardsManagement

10/10 Excellent

Tim

Stayed 1 night in Oct 2023

10/10 Excellent

Juan Pablo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice quiet and calm place. The staff is very friendly and helpful. Great view to the Argentine Lake.
Stayed 4 nights in Oct 2023

10/10 Excellent

Guillermo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GREAT HOTEL WITH GREAT VALUE
Loved the stay at Hotel La Cantera, service was great, room was great, no complaints. Front desk clerk was always helpful and even packed us lunches for one excursion because the supermarket nearby was already closed.
Stayed 4 nights in Sep 2023

10/10 Excellent

Ricardo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo muy bien
Stayed 2 nights in Sep 2023

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Hotel La Cantera on 3 Sept 2023
Estimado huéspedAgradecemos sus comentariosSaludos cordialesDario Rostagno

10/10 Excellent

Jean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelent facilities and very kind staff
Stayed 1 night in Aug 2023
Response from Hotel La Cantera on 3 Sept 2023
Estimado jeanGracias por elegirnos!Saludos cordialesDario Rostagno

10/10 Excellent

Eric

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing view, quiet and super comfortable room, friendly staff, and the best hotel breakfast spread we had in Argentina.
Stayed 1 night in Jul 2023
Response from Hotel La Cantera on 3 Sept 2023
Buenos dias EricGracias por elegirnos para disfrutar de Este maravilloso lugar llamado El CalafateSaludos cordialesDario Rostagno

10/10 Excellent

Francisco javier

Stayed 3 nights in May 2023

10/10 Excellent

Evgeniy

Travelled with group
Stayed 4 nights in Apr 2023

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was great. Hotel location was good getting into town was a walk of about six blocks but the hotel had a shuttle. Rooms were nice and spacious. Breakfast was fine and I appreciated it. Overall we had no problems.
Stayed 2 nights in Apr 2023

8/10 Good

Elizabeth

Stayed 3 nights in Mar 2023

8/10 Good

jooyoung

Liked: Staff & service
Liked staff arranged time for us to eat early before we leave at 6:30am even thou breakfast hour starts at 7am, also staff called taxi for early morning pick to bus station - usually hard to get taxi early morning
Stayed 3 nights in Mar 2023

6/10 Okay

Bernard

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Peut être à eviter
Hotel qui se donne le nom de boutique . Complètement faux . Un réceptionniste peut être patron qui vous téléphone à 22 h pour vous prévenir de libérer la chambre à 10h et recommence à 9 h le matin . Sinon très correct et petit déjeuner parfait .
Stayed 2 nights in Mar 2023

2/10 Terrible

LINO

Stayed 3 nights in Mar 2023

6/10 Okay

Ruth

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Nice property. Not very close to the center.
Stayed 2 nights in Feb 2023

10/10 Excellent

Keith

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice ambiance
It was a fine place to stay. Nice ambiance. Breakfast was so-so. Also, the room was advertised as having a mountain view which it did not. It may have had previously but the hedge across the street from the room has grown and totally obscures the view. The staff were friendly and very helpful.
Stayed 1 night in Jan 2023

10/10 Excellent

Florence

Stayed 2 nights in Jan 2023

10/10 Excellent

Rose

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property! Near principal Ave Libertador, dinning options were good, personal was very helpful and kind.

6/10 Okay

stefan

This place is ok.

10/10 Excellent

Maria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a nice hotel with breakfast included. It’s located a few blocks from the town’s center but it gives you nice views of lake Argentino.

8/10 Good

Philip

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Serviceable nice hotel
Nice property in a quiet, off-the-beaten neighborhood of El Calafate. Rooms are large and comfortable. Beds are good, but so-so. Nice breakfast room. It's just far enough from the center of town to need a taxi to get to town, but the taxis are cheap and available. Tours pick you up at the property. The staff -- one individual really -- was the least friendly and helpful of our entire two-week stay in Argentina. He was OK, but we were just spoiled by how nice everyone is in Argentina, and it was jarring to have someone at the "front desk" who seemed to be unhappy doing that job.
Stayed 2 nights in Nov 2022

10/10 Excellent

Mira

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place

10/10 Excellent

Blair

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was very nice and comfortable, The staff was helpful and friendly! We really enjoyed our stay!
Stayed 3 nights in Oct 2022