The hotel is beautifully themed with the amazing Hamburg zoo. The evening staff were great. A few minor improvements needed such as being able to find staff in the daytime but no problems that would dampen your stay.
The hotel is located a short walk from all the best areas of town. A short walk takes you to the hub with all the restaurants and bars. A walk in the other direction takes you towards the parks and sights. And if you don't like walking and even shorter walk takes you to the Metro station.
The room and bathroom were very clean and modern. Plenty of space and very fresh without feeling cold.
The only downside was breakfast was not as good as that on offer a short walk into town but it was good enough. On my next visit, if I have time, I will wander into town for breakfast.
Lovely staff but they are a little chilled out, maybe that is what gives the hotel its relaxing atmosphere?
We arrived late on Wednesday evening having contacted the place by phone during their stated times. We were given the code to obtain entry to the building and there is a wall mounted checking-in machine. Need Surname and creditcard details punched in and card keys are dispensed.
There was no room service until Monday when a manager burst into our room. Then they did nothing about changing towels or bedding. There is no WIFI, the Internet is via cable [if you have a socket to receive it!!] and all instructions are in German. Eventually found out that you have to input a mobile phone number to receive an 8 digit code. However, this has a limited life as the system would need to be re-coded at short intervals. Lucki;ly I had a Netbook that had a cable socket but was unable to use my Tablet.
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