Lobby sitting area

Reviews of Cobblestone Hotel & Suites - Newton

2.5 out of 5
Cobblestone Hotel & Suites - Newton
100 Gregory Dr, Newton, IL

Reviews

9.4

Exceptional

Rating 10 - Excellent. 192 out of 270 reviews" "
Rating 8 - Good. 60 out of 270 reviews" "
Rating 6 - Okay. 11 out of 270 reviews" "
Rating 4 - Poor. 4 out of 270 reviews" "
Rating 2 - Terrible. 3 out of 270 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Kevin

Stayed 1 night in Dec 2023
Response from Marc Shamhart, General Manager on 21 Jan 2024
Thank you for the positive scoring of our hotel. We look forward to seeing you in the future and hope that we can earn a 10 given another opportunity.

10/10 Excellent

Jeffrey

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Marc Shamhart, General Manager on 7 Nov 2023
Thank you for the 10. We're glad that you enjoyed your stay with us and hope to see you again soon.

6/10 Okay

Robert

Liked: Cleanliness, staff & service
Grandkids trip
If we knew there was no stairs would never have stayed
Stayed 1 night in Oct 2023
Response from Marc Shamhart, General Manager on 25 Oct 2023
We're very sorry that you were unable to enjoy your stay with us due to our lack of an elevator but hope that you did take advantage of our other amenities while you here with your Grandkids. On your next visit to our area, keep in mind that during your reservation process you can put in a request for a lower level room and that we will always try to accommodate those requests.

4/10 Poor

Rebecca

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
I liked the idea of being able to relax in a hot tub. However it wasn't working. Start not very friendly and even kinda rude. I had a special request that nobody took the time to respond to.
Stayed 2 nights in Oct 2023
Response from Marc Shamhart, General Manager on 25 Oct 2023
I'm very sorry for the loss of your Father, I know how truly difficult and stressful that time can be,I would like to apologize for somehow overlooking and not responding to your request for an earlier check in as well as the other issues you had during your stay with us. I certainly hope that in the future you give us a second chance to impress you, this is definitely not the way we would ever want anyone to remember us.

10/10 Excellent

Periann

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Marc Shamhart, General Manager on 25 Oct 2023
We're so glad that you enjoyed your stay with us and would like to Thank You for the excellent rating.

6/10 Okay

Meagan

Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
Smelt like smoke, walls dirty , bed really uncomfortable
Stayed 1 night in Oct 2023
Response from Marc Shamhart, General Manager on 10 Oct 2023
I'm so sorry your stay with us was an unpleasent experience. I walk our rooms on a regular basis and apologize that I somehow missed the issues in your room. I do hope that you will give us another opportunity to impress you if you're ever in the area again,

10/10 Excellent

Owen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean
It was wonderful and comfy and so clean
Stayed 1 night in Sep 2023
Response from Marc Shamhart, General Manager on 9 Oct 2023
Thank you for taking the time to rate our hotel. I'm glad that you had a good experience with us and we hope to see you again in the future.

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Marc Shamhart, General Manager on 10 Oct 2023
Thank you for the wonderful rating, we're so happy that you enjoyed your stay.

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Marc Shamhart, General Manager on 10 Oct 2023
Thank you for the excellent rating.

8/10 Good

CAROLYN

Stayed 1 night in Aug 2023

10/10 Excellent

gregg

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great stay
Stayed 1 night in Jul 2023
Response from Marc Shamhart, General Manager on 29 Jul 2023
Gregg, Thank you for the great rating! We are happy that you enjoyed your stay with us and hope to see you again soon.

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice little hotel
Nice little hotel. Room is clean, has a mini fridge, microwave, and coffee pot. The breakfast is adequate. My hubby found food to eat. Being a gluten free vegan, the only choice I had was fruit, which is fine. They have 6 or so slot machines, a bar and a little "store" area. We did not use the pool but peeked in and it looks nice. I would stay here again.
Stayed 1 night in Jul 2023
Response from Marc Shamhart, General Manager on 19 Jul 2023
We're so happy to hear that you enjoyed your stay. Thank you for taking time to review our hotel and we hope to see you again soon.

10/10 Excellent

Finch

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Marc Shamhart, General Manager on 11 Jul 2023
Thank you for the 5 out of 5 stars. We're so glad that you enjoyed your stay with us and hope to see you again soon.

10/10 Excellent

Linda

Liked: Staff & service, property conditions & facilities
Friendly and helpful staff. Clean rooms. Very small town of 2000 residents. Only 4 restaurants. One very good Italian restaurant, owner from Sicily. Joe’s restaurant. 2 Mexican and 1 Chinese restaurant. Also Hardee’s & Dairy Queen. Nicest hotel in the area. Comfy beds. AC. Good shower water pressure.
Stayed 3 nights in Jun 2023
Response from Marc Shamhart, General Manager on 9 Jul 2023
Thank you so much for taking the time to review our hotel. We're so glad you enjoyed your stay and hope to see you again if you're ever in the area..

10/10 Excellent

Russ

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
Excellent
Clean & comfy
Stayed 1 night in Jun 2023
Response from Marc Shamhart, General Manager on 9 Jul 2023
Thank you for the high rating of our hotel, we're glad that we were able to make your stay with us a pleasant experience. If you're ever in the area again please keep us in mind for your lodging needs.

8/10 Good

Carla

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The only issue was I was unable to raise the button (?) for the shower - stuck in the low position. I didn’t find out about that until 8 PM and at that point didn’t want maintenance in. I notified the front desk the following morning. Room otherwise good.
Stayed 1 night in Jun 2023
Response from Marc Shamhart, General Manager on 29 Jul 2023
Carla, I'm so sorry for the delay in getting back to you about your recent stay, I honestly thought I had responded earlier to you. I'm sorry that you had problems with the shower in your room and assure you that the issue has been taken care of. Please keep us in mind for your future stays in the area.

8/10 Good

Charles

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Marc Shamhart, General Manager on 20 Jun 2023
Thank you for taking the time to rate our hotel. I hope everything was good with your stay and that you come stay with us again in the future.

10/10 Excellent

Rosalio

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay.
Great place to stay. Very clean and welcoming
Stayed 1 night in Jun 2023
Response from Marc Shamhart, General Manager on 12 Jun 2023
Thank you for the great rating. we're so glad you enjoyed your stay with us and hope to see you again if you're ever traveling through the area.

10/10 Excellent

Joseph E

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2023
Response from Marc Shamhart, General Manager on 12 Jun 2023
Thank you for the excellent rating. I'm so glad that you enjoyed your stay with us. Come see us again if you're ever in the area.

10/10 Excellent

Tyler

Stayed 1 night in May 2023

8/10 Good

Jeffrey

Liked: Cleanliness, property conditions & facilities, room comfort
Clean and Comfortable
Comfortable and clean hotel. Newton is a very small farming town with little to do for travelers. The hotel seems pricey for the area.
Stayed 4 nights in May 2023
Response from Marc Shamhart, General Manager on 30 May 2023
Thank you for your review of our hotel. we're happy that you were able to take advantage of the comfort we offer. If you are ever in the area again, please stop at the front desk. We do have some great local restaurants in the area with a variety of different food options, there are two lakes for fishing, Newton Lake and the lake at Sam Parr State park, Sam Parr also has some beautiful trails for biking or just to walk around and enjoy the wildlife that surrounds it. There's several bars in the area that have live bands or other entertainment available on various weekends. Around our Town Square there are some great shops offering; Antiques, Jewelry and gifts, as well as resale. We also have a very modern, recently updated Drive In Theater just a short drive from the hotel. Our hotel also has a pool and hot tub, a small bar as well as a gaming area where our adult guests can play slots or some video poker. I certainly do hope that if you're ever in the area again that you will keep some of these options in mind.

8/10 Good

Shelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Corvette Factory Tour
Nice hotel, friendly people, clean throughout, slots are available, plenty of parking, safe neighborhood.
Stayed 1 night in May 2023
Response from Marc Shamhart, General Manager on 30 May 2023
Thank you for taking the time to review our hotel. We're glad that you had a good stay and were able to enjoy our gaming room. We look forward to seeing you on your next visit to the area.

8/10 Good

Andrea

Travelled with family
Liked: Cleanliness, property conditions & facilities
Everything was great, except for the general attitude of the desk person on the second morning. They were out of usable waffle mix (what they had was too watery, and wouldn’t puff up). The family next to us in the dining area asked if they were going to bring out more, and the desk person said, “I guess people can’t just eat it. It’s got to look good too!” It seemed that he felt “put out” by their request for usable batter. I used to be in hotel management, and this response was not only off putting, it left us with a blemished memory of our hotel experience. I’m certain that it did the same for the guests to whom the remark was directed.
Stayed 2 nights in May 2023
Response from Marc Shamhart, General Manager on 30 May 2023
Thank you for taking the time to review our hotel I'm glad that you were able to enjoy your stay with us and that our facility and amenities met your expectations. I would also like to take some time and apologize for the "bad taste" that was left from your breakfast experience, that's definitely not the image we would want our guests leaving with. I spoke with the gentlemen that was on that morning and he stated that he did in fact say that but had no intent on it sounding the way it did. He does apologize for the comment but also assured me that after he got the mess left by the thin batter cleaned, he was able to make waffles for the people at that table and he feels that they left satisfied by their experience. I look forward to other opportunities to serve you and hope that you would choose us again if you're ever in the area.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
I always stay here when i travel for work. Highly recommend
Stayed 1 night in May 2023
Response from Marc Shamhart, General Manager on 30 May 2023
We appreciate your loyalty and look forward to seeing you again soon.

10/10 Excellent

Chunsum, Naperville

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
friendly staff, clean and well kept room. will definitely stay here again when we come out to do some fishing.
Stayed 1 night in May 2023
Response from Marc Shamhart, General Manager on 30 May 2023
Thank you for staying with us while fishing Newton or Sam Parr Lakes. Did you know that we have special parking and charging available for your boat? If you ever have any questions, please don't hesitate to ask at the front desk. Hope to see you again soon.

10/10 Excellent

Jennifer

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always stay here when traveling for work. I always recommend this hotel for other co workers who travel as well! 5 star
Stayed 2 nights in Mar 2023

8/10 Good

Ray

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It had comfortable beds and a fairly clean Jacuzzi also had a decent snack bar and a small breakfast. Did have some issues checking into the hotel but I’m not sure if that was an Expedia issue or a computer issue between Expedia and the hotel the hotel did you get it taken care of For me but it did take 45 minutes to get checked in.
Stayed 2 nights in Feb 2023
Response from Marc Shamhart, General Manager on 3 Mar 2023
Thank you for taking the time and leaving an honest review of your experience at our hotel. I apologize that we had some difficulties with your check in and assure you that this is not our standard practice. We were having some issues with the connections between our system and our outside booking sites systems, those issues have now been cleared up and we are no longer having any problems with our check ins.. I hope that if you are ever in the area again you will give us another opportunity to meet or even exceed your expectations.

4/10 Poor

Alyssa

Travelled with family
Prepare yourself. There is no elevator at this property. when we got up to our room on the second floor, it smelled a cigarette smoke very badly and no discount was offered and we had our children with us.. There is a really cool casino type thing but the people that were around the hotel were kind of scary looking.
Stayed 1 night in Feb 2023
Response from Marc Shamhart, General Manager on 3 Mar 2023
I apologize that you had an unpleasant experience at our hotel. We are 100% smoke free and none of our rooms should ever smell of smoke, I walk through and check vacant rooms on a daily basis. I'm sorry, I must have missed this one on the day of your stay. Did you inform the front desk clerk at the time of your check in that the room was not up to yours, or our standards? I'm sure that had you let us know we would have offered to move you to a different room or taken care of this issue at that time, this is definitely not the way we want you to remember your stay with us. I certainly hope that if you are ever in our area, you will give us another opportunity to meet or even exceed your expectations. Please let us know while making your reservation if you require a lower level or even a handicap accessible room, that way we can assure that your needs are met.

8/10 Good

kirk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A piece of remote pleasure.
Overall a good experience. Areas to improve is breakfast seating was minimal, checkin for use was a learning exercise for the clerk. A bar on site was great. There is electronic gambling available. The pool amd hot tub was a dream. This facility was the best place within a 60 mile radius. Also if you like fresh local meat go to Hartrich meat market in St Marie. Top Notch!
Stayed 2 nights in Feb 2023
Response from Marc Shamhart, General Manager on 8 Feb 2023
Thank you for taking the time to review our hotel. I hope there was no real problem at check in, please call me directly at the hotel if there's an issue that you feel needs my attention. Please keep us in mind for your lodging needs if you are ever in the area. Hartrich's is my go to for meat as well.

10/10 Excellent

Angelique

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very quiet and clean
Stayed 1 night in Jan 2023
Response from Marc Shamhart, General Manager on 8 Feb 2023
Thank you for your rating and comment. Please keep our quiet hotel in mind if you are ever in the area again.

10/10 Excellent

Traci

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GREAT PLACE TO STAY
The evening and night front desk people were both AMAZING. They were. friendly and so helpful. I was a late arrival but they got me checked in easily. I enjoyed one of the pizzas they have in their mininstore. They put it in the oven for me, cut it for me, and even offered to carry it to my room. All thungs not required. Room was nice and comfortable. While i had people in the rooms next to me, I never heard a sound out of them. LOVE THIS PLACE will stay again
Stayed 1 night in Dec 2022

10/10 Excellent

Donald, Murray

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice facility in a small town. Short drive to restaurants
Stayed 1 night in Dec 2022

10/10 Excellent

Kristi & Tim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 1 night in Dec 2022

10/10 Excellent

Stan

10/10 Excellent

Cindy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very nice. Loved the pool and spa. Very nice hot breakfast. Eggs, ham, potatoes. Fruit, cereal, yogart. Staff helpfull!
Stayed 1 night in Oct 2022
Response from Marc Shamhart, General Manager on 2 Nov 2022
Thank you for taking the time to review our hotel. We're glad that you enjoyed your stay with us and hope to be able to serve you again in the future.

10/10 Excellent

Marsha

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Five Stars
Nice place to stay
Stayed 4 nights in Oct 2022
Response from Marc Shamhart, General Manager on 2 Nov 2022
Thank you for the great rating, we really appreciate you taking your time to recognize good service. We look forward to be able to serve you again in the future.

6/10 Okay

Dewayne

Travelled with family
Disliked: Property conditions & facilities
No elevator.
No elevator.
Stayed 1 night in Oct 2022
Response from Marc Shamhart, General Manager on 27 Oct 2022
I'm so sorry that you didn't enjoy your stay with us. I hope that you were able to use some of our amenities that we offer such as; our indoor pool & hot tub, the bar & gaming room, our daily hot breakfast or our workout area. In the future, please request a lower level room we always try to accommodate those request.

10/10 Excellent

Kevin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022
Response from Marc Shamhart, General Manager on 27 Oct 2022
Thank you for your high rating, we're so glad you enjoyed your stay with us. Please keep us in mind when traveling to our area in the future.

6/10 Okay

Riley, Torrance

Travelled with pets
Liked: Cleanliness, amenities, property conditions & facilities
Took forever it seemed to get checked in. I was the only one in the lobby. Stood there at least 15-20 minutes for the guy to imput info into the computer and give me a room.
Stayed 1 night in Oct 2022
Response from Marc Shamhart, General Manager on 18 Oct 2022
Thank you for your input. Please allow me to apologize for the delay in getting you checked into your room, I really do appreciate how valuable a persons time can be. I will go over the check in procedure with the Gentlemen in hopes that this will not happen in the future. If you are ever in the area again, please, give me and my staff another opportunity to impress you.

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family Reunion
Wry nice hotel and the staff went above and beyond do make sure our stay was excellent!!
Stayed 3 nights in Oct 2022
Response from Marc Shamhart, General Manager on 18 Oct 2022
Thank you for your kind words and great rating. My staff and I really do take pride in our hotel and the services we're able to provide. If you are ever in the area again, keep us in mind for your lodging needs.

8/10 Good

Julie

Stayed 1 night in Sep 2022
Response from Marc Shamhart, General Manager on 27 Oct 2022
Thank you for your high rating. Please keep us in mind for your future lodging needs when traveling through our area.

10/10 Excellent

Laura

Stayed 1 night in Sep 2022
Response from Marc Shamhart, General Manager on 18 Oct 2022
Thank you for the wonderful rating. If you are ever in the area please keep us in mind for your lodging needs. Thanks again!

10/10 Excellent

Traci

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
BEST place to stay
This is an EXCELLENT hotel. I stayed 2 nights. It is very clean, has a hot tub and pool. It also has a mini convenience store where you can buy candy and food. It also has a small bar and an area with gaming. The breakfast was good with eggs, biscuits and gravy, waffles, and potatoes. I would definitely stay here again. Marc at the desk was friendly and accommodating. I travel often and this is the hotel I like the beat. It is two stories but doesn't have an elevator.
Stayed 2 nights in Sep 2022
Response from Marc Shamhart, General Manager on 18 Oct 2022
So many thanks to you for your review and rating. I'm so glad that you enjoyed your stay with us and hope to be able to serve you again in the future.

8/10 Good

Thomas, Warsaw

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet. In a small town so we didn’t have to worry about rowdy neighbors in other rooms.
Stayed 2 nights in Sep 2022
Response from Marc Shamhart, General Manager on 18 Oct 2022
We're so glad that you enjoyed your stay. Please refer us to family and friends that might need a quiet place to stay in our area. Thank you for keeping us in mind for your future lodging needs.

10/10 Excellent

Todd

Stayed 1 night in Sep 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happily Surprised
Happily surprised to find that the hotel had a full-service bar open late. So many hotels have cut back on these kinds of things and it was nice to stay someplace that had it.
Stayed 1 night in Aug 2022

10/10 Excellent

Philip, Wheelersburg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Quiet. Excellent breakfast.
Stayed 1 night in Jul 2022

2/10 Terrible

Lizzie

Travelled with family and small children
Disliked: Staff & service, amenities
Was harassed by drunk people at the bar. The general manager Marc. Threatened to call police over service animals, demanded copies of my medical documents, the "general manager" induced a nonepileptic seizure and blamed his horrific attitude on a "bad day" were all smiles at first but then everything changed and they became hostile. If you are disabled do not stay here. If you have service animals do not stay here. The broke federal law asking for copies of my service animal paperwork. Front desk threatened to call police on my children for staying there as well. We are demanding a FULL refund on our stay after the abuse we endured by this property.
Stayed 8 nights in Jun 2022

10/10 Excellent

Luke

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2022

10/10 Excellent

Marc

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and easy to get to. Staff very friendly and informative
Stayed 1 night in Jul 2022