Outdoor pool, pool umbrellas, pool loungers
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Reviews of The Melanesian Port Vila Hotel

3 out of 5
The Melanesian Port Vila Hotel
Rue Picarde, Lini Highway, Port Vila, Efate

Reviews

8.2

Very good

Rating 10 - Excellent. 134 out of 414 reviews" "
Rating 8 - Good. 200 out of 414 reviews" "
Rating 6 - Okay. 59 out of 414 reviews" "
Rating 4 - Poor. 14 out of 414 reviews" "
Rating 2 - Terrible. 7 out of 414 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Stephanie

Liked: Staff & service
Stayed 2 nights in Feb 2024
Response from Betty on 28 Feb 2024
Thank you for choosing Melanesian.Kind regards,Reservation Team

6/10 Okay

Augusto

Travelled with family
Restaurant has half of the food that was in the menu….sleepy music and always the same in recreational areas (pool)
Stayed 18 nights in Dec 2023
Response from Betty on 28 Feb 2024
Dear Augusto,Thank you for your feedback.Kind regards,Reservation Team

8/10 Good

Makereta

Liked: Cleanliness, staff & service, property conditions & facilities
-
Stayed 2 nights in Feb 2024
Response from Betty on 28 Feb 2024
Dear Makereta,Thank you for staying with us.Kind regards,Reservation Team

6/10 Okay

John

Disliked: Property conditions & facilities
Stayed 7 nights in Dec 2023
Response from Betty on 28 Feb 2024
Thank you for choosing to stay with us.Kind regards,Reservation Team

6/10 Okay

Felicity

Water was cut off and had no hot water
Stayed 2 nights in Jan 2024
Response from Betty on 28 Feb 2024
Dear Felicity,Thank you for your feedbackRegards,Reservation Team

10/10 Excellent

Karin

Very quiet,slept awesome
Stayed 2 nights in Dec 2023

4/10 Poor

Natalie

Disliked: Cleanliness, property conditions & facilities, room comfort
Stains
Very disappointed with this hotel. I was put in a room furthest from the entrance property that backed onto a busy street. To get to my room I had to walk through and past lines of the hotel washing, as well as a huge pile of discarded mattresses and pillows and other debris. In the room the couch was broken in parts and covered in stains. The towels were thread bare. The worst part, when I went to go to bed and pulled back the top sheet, there was a huge stain on the bottom sheet - I had to pull off the top sheet and wrap myself in it to lay on the bed with some protection.
Stayed 1 night in Oct 2023

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Warm welcome
The staff were warm, friendly and helpful. Our room was large and comfortable and only lacked a small dish for soap so it didn’t have to sit on the counter. A place to hang wet bathing suits would have been nice too. Housekeeping only came when requested which I appreciate. Everyday isn’t necessary. We’d happily return.
Stayed 5 nights in Oct 2023

10/10 Excellent

Ress

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
amazing
people are kind. the hotel is good
Stayed 1 night in Oct 2023

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay
Had a 4 night stay, and found it a good place to stay if you avoid the casino at the front. Walkable into town, helpful staff, decent rooms, nice pool.
Stayed 4 nights in Oct 2023

8/10 Good

Mrs Jane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was very convenient for shopping and dining. The only thing missing was sun loungers by the pool.
Stayed 4 nights in Oct 2023
Response from Res on 1 Nov 2023
Hi Mrs Jane,Thank you for your feedback:)Yes we are looking in for the lounges. hopefully soon.We hope to see you again soon:)Thanks.

6/10 Okay

Louise

Stayed 6 nights in Oct 2023

8/10 Good

Salvatore

Travelled with partner
Liked: Cleanliness, staff & service
We had a very pleasant relaxing stay 😎
Stayed 7 nights in Oct 2023
Response from Res on 1 Nov 2023
Dear Salvatore,thank you for the lovely and positive feedback.we appreciate this. and we hope to see you again soon.thank you

6/10 Okay

Mrs Jane

Liked: Staff & service
There didn’t seem to be any sunloungers to relax on by the pool.
Stayed 2 nights in Sep 2023

8/10 Good

Winston

Liked: Staff & service, amenities, property conditions & facilities
Staff were very helpful and friendly. But property needs a little bit of improvement. Breakfast lacks hot food.
Stayed 1 night in Oct 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short and sweet
A very short trip to get an idea of the PV vibe. I found the hotel to be ideal - good position, nice pool and bar, complimentary brekkie buffet and a great balcony. Really got a good feeling of the town with a pool retreat!
Stayed 3 nights in Oct 2023

10/10 Excellent

Sally

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the comfortable bed, blackout curtains and great friendly staff.
Stayed 2 nights in Aug 2023
Response from Reservations on 7 Sept 2023
Hi Sally, Thank you on your feedback. Anything positive or negative is always welcome so we know where to work on. As our Motto: "Come as a guest, leave as a Friend" :) Thank you on your comments regarding the Staff - we appreciate it very much! Again thank you for choosing to stay with us at The Melanesian and we hope to see you again on another return visit in the near Future. Kind regards, Reservations Team

4/10 Poor

Bernadette

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Length of time waiting for room to be ready wasnt great especially when it was dupposed to be ready by 3pm.
Stayed 1 night in Aug 2023
Response from Res on 27 Aug 2023
Dear Bernadette,Our sincere apologies for this. We are truly sorry to keep you waiting for your check in time. This is our fault, but we are doing our best to solve this issue and make sure it will not to happen again.Please accept our apologies again.Thank you & kind regards,Reservations Team

10/10 Excellent

Peter

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay!
The front desk was very helpful and nice. Overall the check-in/out was smooth and the room was clean.
Stayed 1 night in Jun 2023
Response from Res on 3 Jul 2023
Dear Peter,Thank you for the lovely feedback. We really appreciate it.We will be sure to pass it along to Front Desk Team and Housekeeping.We hope to see you again with us.Kind Regards,Reservations

8/10 Good

Lesleigh

Stayed 1 night in Jun 2023
Response from Res on 4 Jun 2023
Dear Guest,Thank you for the 8/10 feedback. We appreciate this and we hope to have you with us again.Thank you

8/10 Good

Verified traveller

Travelled with family
Liked: Room comfort
Disliked: Staff & service
Comfortable stay with marginal customer service
Experience was good, stayed two nights. Front staff not overly willing to help or make customer accommodations (late check out, calling to see if a restaurant was open as we are international travellers with no working phone). Rooms clean, pool nice. Would stay again but expect marginal customer service.
Stayed 1 night in May 2023
Response from Res on 4 Jun 2023
Dear Guest, Thank you for your feedback.We apologies for the Front Office issue with the late check out and phone calls. For Late Check Out, that would depend on the availability, we can do late check out but we also have late check out fee which is complied to all the guest. Otherwise we also have 2 luggage room at the reception area to keep the luggage and we can give you a room later ( depending on availability ) to refresh before going to the airport. For the phone calls - please understand we can do a call in regards to booking or transfer but all calls is charged to guest for personal calls. Otherwise if this is not paid by guest, our reception team will end up paying for this. One call would just usually cost around VT 80 - 120 p/minute.Thank you for your understanding with us on this. For a next booking we are happy to assist you with a late check out. Please send us an email or note on your booking to let us know. and we can have something arranged.Thank you.Reservations Team

8/10 Good

William

Stayed 3 nights in May 2023

6/10 Okay

Ankica

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Accomodation has lots of stairs & no lift so you’ll have to carry your bags up several levels unless you’re on the lower floor. Property is looking a bit run down.
Stayed 1 night in May 2023
Response from Reservations on 20 May 2023
Dear Ankica,Thank you for your feedback. Sorry to hear about carrying your own luggage. We do have porter onsite to help with the luggage. We will take into consideration for this and talk to the department head. Thank you for staying with us.

8/10 Good

Eva

Travelled with partner
Liked: Cleanliness, staff & service
WiFi was on and off. Bathroom exhaust was not running. After the cyclone they have done a very good job.
Stayed 4 nights in Apr 2023
Response from Res on 23 Apr 2023
Hi Eva, we apologies for the WIFI and bathroom exhaust. We have put this to perspective department to have these checked especially before arrivals. Thank you for choosing Melanesian Hotel.

10/10 Excellent

Trevor

Stayed 2 nights in Apr 2023
Response from res on 23 Apr 2023
Thank you very much we appreciate your feedback. We look forward to your next stay with us.

8/10 Good

Mieke

Liked: Cleanliness, amenities, property conditions & facilities
The room was nice and practical, but missed a microwave. Staff helpful. However, on first day i managed to lock my safe and couldn't open it anymore. They would send someone to fix it but it never happened 😔 not a.problem, I had nothing in the safe. Breakfast buffet I missed savoury basics such as cheese. Overall a magnificent stay!
Stayed 7 nights in Apr 2023
Response from reservations team on 14 Apr 2023
Dear Mieke,thank you for your feedback.we apologies for the safe box issue. must be miscommunication with message not passing along to the maintenance/porter guy to come and open it. Will mention cheese in our next management meeting. Hopefully we can have some savory items in.Thank you and we hope to see you again with us.

2/10 Terrible

Felicity

Travelled with family and small children
Disliked: Staff & service
When I checked in the room was not ready. That was @ 4pm…..then I said put me in a different room, they said we are fully booked. Then another staff come and out me in a different room, the hotel wasn’t fully booked. Very rude and not helpful…..ruined the whole experience.
Stayed 1 night in Mar 2023
Response from MH on 31 Mar 2023
Thank you for your feedback.We take note and apologies.We will try our best next time.Thank youReservation Team

10/10 Excellent

Hollie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I had a bad start to my holiday with the airline, but as soon as I reached the smiling faces of the friendly staff at the hotel, it completely changed my mood. The room was dated, but the bed was comfortable, the air con was cold, and the shower was effective. I booked the hotel for use of the tennis courts, but found out when I arrived that they were not in use. The buffet breakfast had an array of fresh fruit, cereal and toast every morning, which saves a lot of money for other things. For the price I paid for my 2.5 week stay, I was incredibly happy with the hotel and the staff. If I return to Vanuatu, I would definitely stay at the Melanesia hotel again. The location is perfect.
Response from Reservations Team on 12 Jan 2023
Hi Hollie,Thank you so much for the lovely feedback.We did share your feedback to all of our staffs and they were very glad that you enjoyed your stay with us at the Melanesian Hotel.Melanesian Team is happy to have you back anytime for your next visit in Vanuatu.Thank you tumas and lukim yu next time.Ta ta :) :)

4/10 Poor

Adam

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property has not been well maintained and has a number of issues. Staff and service were below average, beds and furniture uncomfortable, food and beverage options limited and poor quality. Even simple facilities such as in room shower and plumbing were not working properly. Quite disappointing and not somewhere I would rush to stay again in Vanuatu
Response from Reservations Team on 31 Dec 2022
Dear Adam, We thank you for your feedback and we deeply apologies for the bad experience you had during your stay with us. This has taken on the Management and all our Perspective Departments. We will have all this looked into and so we can improve in our Service. Again our sincere apologies.Thank you

10/10 Excellent

Patsi

8/10 Good

Nancy Elizabeth

2/10 Terrible

Nicholas

Stayed 4 nights in Oct 2022
Response from Melanesian Team on 23 Dec 2022
Thank you Nicholas, we appreciate you rating for the Hotel. We know we can do better and we are slowly getting back up to normal. Hopefully we can see you again.

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and convenient
Stayed 2 nights in Oct 2022
Response from RC on 1 Nov 2022
Hi David, Thank you on your feedback. Anything positive or negative is always welcome so we know where to work on. As our Motto: "Come as a guest, leave as a Friend" :) - we appreciate it very much! Again thank you for choosing to stay with us at The Melanesian and we hope to see you again on another return visit in the near Future. Kind regards, Reservations Team

10/10 Excellent

Mira Belle

Stayed 1 night in Oct 2022

4/10 Poor

Tiffany

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The staff was very friendly and welcoming upon arrival & easy to get to from airport, however, we were not made aware the property was under renovation and the pictures are a bit misleading. Absolutely no pool chairs to lay out by pool or towels offered as listed on the site. The bathroom towels were almost shredded though the room was clean enough, & beds pretty firm. The big upside if you don't plan on spending much time in the room anyways, like us, it is affordable and within walking distance to the market/ shops and to find another hotel/pool to lay out by.
Stayed 4 nights in Oct 2022
Response from Hiro Osuka on 1 Jan 2023
My deep apologies for not replying to you for long time. Our swimming pool and associated facilities is back now! We really regret to make you disappointed but hope you can come back to check where we are now.

8/10 Good

Maria, Calgary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Due to covid restrictions most of the amenities are closed. The staff members are very friendly and the service is excellent!
Stayed 1 night in Sep 2022
Response from Hiro Osuka on 29 Nov 2022
My apologies for unavailability of some of our services. To be honest, we need some more time to be fully operated but are trying our very best to make our guests happy.

10/10 Excellent

Ankica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were super friendly and helpful, they organised our airport transfers, and helped carry luggage to our room. I travelled alone with two children and felt very safe in their care. Thank you for the lovely welcome to Vila.
Stayed 1 night in Sep 2022
Response from Hiro Osuka on 1 Jan 2023
Thank you very much for your visit and apologies for such a late reply. Looking forward to your next visit!

8/10 Good

Molly

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Nice spot conveniently located close to everything. The rooms are basic and nice, the staff is very sweet.
Stayed 9 nights in Aug 2022
Response from RT on 16 Sept 2022
Hi Molly, Thank you very much for your feedback we appreciate it very much. Thank you again for choosing to stay with The Melanesian Hotel. We hope to welcome you again on another return visit in the near Future. Kind regards, Reservations Team

6/10 Okay

lisa

Disliked: Amenities, property conditions & facilities
Recovering from Covid the place was OK but pool was dirty, and curretly doing construction so scaffold errected. Just OK but would not go back
Stayed 7 nights in Aug 2022
Response from BN on 24 Aug 2022
Hi Lisa, Thank you very much for your feedback we appreciate it very much. Thank you on your comments We will address the issue to the Head of Department accordingly. Thank you again for choosing to stay with The Melanesian Hotel. Kind regards, Reservations Team

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed at this hotel a number of times. I guess that says it all. It serves our needs.
Stayed 1 night in Aug 2022
Response from Reservations Team on 10 Aug 2022
Hi David, Thank you very much for your feedback we appreciate it very much. Thank you again for choosing to stay with The Melanesian Hotel. We hope to welcome you again on another return visit in the near Future. Kind regards, Reservations Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room, food, pool and staff. Also has a casino, great massages and Italian restaurant attached to the property. 5 minutes walk to town
Stayed 4 nights in Mar 2020
Response from Stacey - Reservations on 9 Mar 2020
Hi, It looks like you have enjoyed your overall stay with us. Thank you for staying with us & look forward to your stay once again next visit. Regards,

8/10 Good

Geeta, Fiji

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Neat and clean. Very conducive to doing work. Close to other amenities.
Stayed 4 nights in Feb 2020
Response from Stacey - Reservations on 2 Mar 2020
Hi, Thank you for your feedback & also pleased to hear that you have found our location convenient to you. It is the location that brought more travelers ( leisure & business ) to stay with us. Thank you & we hope to receive you back soon. Regards, .

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020
Response from Tracey - Reservations on 4 Mar 2020
Hi , It is a great pleasure to be of service this visit & thank you for rating us well this trip. We welcome any guest comments in details to better our services we provide to our customers. Have a pleasant day & look forward to your next visit. Regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020
Response from Res on 27 Feb 2020
Greetings, Thank you for rating us 5/5 We greatly appreciate it. Please visit us next time your in Vila and thank you for choosing The Melanesian Port Vila

8/10 Good

Verified traveller

Stayed 2 nights in Feb 2020
Response from Res on 27 Feb 2020
Hi, Thank you for rating us 4/5 We appreciate it very much. Hope you enjoyed your stay with us and hope to see you on another visit.

8/10 Good

Robert

Business traveller
Liked: Cleanliness, staff & service
Disliked: Room comfort
The stay was good. The room was tidy and the service was good. The bed however was not comfortable
Stayed 2 nights in Jan 2020
Response from Stacey - Reservations Department on 27 Jan 2020
Hi Robert, Thank you for rating us well on this trip. We strife to do our best for our customers & besides accept all good & negative comments - it is through those comments we can improve ourselves so we take this opportunity to thank you for taking the time to write to us. We are sure to be of service again next visit! Regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location and facilities
Hotel staff were very nice and quick reply for all requests. Location is end of city (about 10-15minutes walk to centre of city but near by rent a car shop and supermarket. Room is apartment type with full kitchen and washing machine so very convenient for stay.
Stayed 5 nights in Jan 2020
Response from Stacey - Reservations Department on 27 Jan 2020
Hi, We are sue you have enjoyed your stay with us & thank you for your feedback. Yes, we are being popular because of the location & happy that you have chosen us. Give us the opportunity to be service again next visit so let us know prior to coming over. Regards,

8/10 Good

Debra, Australia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were excellent. Nothing was an issue for them. I had a lovely room on the third floor overlooking the pool. The bed was comfortable and the room had everything I needed; air con mini bar, TV and an iron. There is a spa on sight that has reasonably priced massages. There is also a tour company to assist wuth bookings. Most meals were good. The location is excellent. Town is only a five minute walk away and there is a large Supermarket close by. The only negative is poor water pressure in the shower. Overall a lovely holiday.
Stayed 7 nights in Dec 2019
Response from Stacey - Reservations Team on 27 Jan 2020
Hi Debra, Thank you for visiting & giving us an excellent overall feedback which is lovely to see. Being happy that you enjoyed your stay with us. We have forwarded to the department concern regarding the low water pressure which is adjustable - Thank you so much for bring this up & look forward to seeing you again next visit. Regards,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed in one bed room apartment and standard room. Standard room had enough Space but I highly recommend apartment type rooms. They are spacious, have kitchen with cooktop, big bathroom with washing machine... very comfortable to stay. 10 minutes walk to city centre, 15 minutes drive to airport, good hotel to use for transition to another island.
Stayed 4 nights in Dec 2019
Response from Stacey - Reservations on 6 Jan 2020
Hi, Thank you for taking the time to write to us with your beautiful comments. We are sure to host you again & do not hesitate to contact us prior to your visit with us again. Kind regards,

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was a little clueless at times, but friendly.
Stayed 1 night in Nov 2019
Response from Stacey - Reservations Team on 11 Dec 2019
Hi Thank you for staying with us and it looks like you have enjoyed your stay. Serving all nationalities alike ( French, English & Japanese) at times could be difficult for some & would like to thank you for sharing that comments with us . You are welcome to share with us more details so we can be improved. Besides, we look forward to be of service again another time. Regards,