Ratings based on 233 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
94% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Couples
by A verified traveller from London

Great hotel in centre of Edinburgh

Posted 15-Sep-2014
Nice hotel. I had a huge room that was very nicely decorated and v comfortable. Helpful and friendly staff. expensive, but worth it for a nice weekend treat.
5 out of 5
Recommended
for Everyone
by A verified traveller from fife

Well situated in edinburgh and excellent service.

Posted 27-Aug-2014
Pros: everything.
Cons: nothing
Location: the hotel is at the start of princes street the main shopping area.
Really enjoyed our stay there, have stayed there before and certainly will do again.
2 out of 5
by A verified traveller from Dundee

The smallest room ever in a so called 5 star hotel

Posted 26-Aug-2014
Pros: dinner
Cons: rooms and breakfast
Room was tiny only 1foot each side of bed, mini bar could not open, bathroom very tired. bed was supposed to be queen but was a double and very hard. 25 minuite wait to get in for breakfast then no sugar or butter cutlery missing, buffet very limited for a five star hotel. stay only saved by pompadour restaurant which was fantastic
5 out of 5
Recommended
for Everyone
by A verified traveller from East Kilbride

Gorgeous hotel on princes street

Posted 25-Aug-2014
Hotel is stunning inside and staff are very welcoming. Made the most of our stay by eating in the 5 star restaurant where the food was amazing, and ordered breakfast to our room the following morning which was also fantastic. Pool, sauna & steam room were also a bonus, was so sad to leave! Will definitely return to this hotel
5 out of 5
Recommended
for Everyone
by A verified traveller from Houston TX

Very good hotel over all. food at the resturant is

Posted 10-Aug-2014
Checking in was quick, hotel staff and the ambiance was great.
4 out of 5
Recommended
for Everyone
by A verified traveller from london

It's what you expect for the price

Posted 03-Aug-2014
Pros: Location and the Caley bar is nice
Cons: The breakfast was very busy and disjointed seating and service
Location: We went to a couple of bars in William street an off the beaten track side road, well worth a visit
The hotel is very nice, it's location is great, short walk from Waverley station. We were given a room on 2nd floor and was disappointed it faced out the back of the Hotel, no view whatsoever, I guess I could have asked for a castle view but in truth was not that bothered it was very quiet and well appointed, a very comfy bed. Nice coffee machine too.
5 out of 5
Recommended
for Everyone
by A verified traveller

Beautiful hotel in wonderful part of town.

Posted 31-Jul-2014
Pros: Great part of town, beautiful, clean, friendly staff
Location: Restaurants, shopping and attractions were nearby.
Beautiful hotel with the castle in view. Furnishings and lounge were awesome. All staff was so helpful, especially the conceirge. Went on a tour through the hotel it was great.
2 out of 5
by A verified traveller from Wales

Not a 5 star hotel

Posted 30-Jul-2014
Pros: Sunday Jazz lunch The look and feel of Peacock Alley
Cons: Service in both bars, attitude of sone staff, replace worn furniture
Location: visit the castle, shopping, bars and clubs, use the tram from and to the airport, hop on and hop off buses, ferris wheel, theatre, gardens
Room looked tired, no evening turndown service, chairs had seen better days. Chair too low to use to see into mirror to dry hair, even using the 4 pillows to make it higher did not work. Mirror old and difficult to see into. Caley bar service appalling, as was the fact that the bar end nearest the street door was full of used glasses for over 2hrs (we timed it). Very slow service and ended up with a burger that was raw in the middle - no apologies for this offered. Peacock Alley was lovely, however again service was very slow - our waiter went off after giving us the menues and spent the next 1/2hr helping to make drinks. We eventually caught the eye of the waiter in another section of the room who apologised and served us. Edinburgh hospitality was such that 2 nights running we arrived back late - 2nd night (a Friday) we were stopped outside the hotel and asked to show hotel room key (it was dark and he did not identify himself to us as being part of the hotel staff) - do they have problems here? Sunday Jazz lunch was fantastic and I would recommend this, although I could not recommend staying here.
5 out of 5
Recommended
for Everyone
by A verified traveller from Bristol

The Spectacular Hotel at the end of Princes Street

Posted 30-Jul-2014
Luxury hotel where excellent service is a given. Bedrooms beautifully furnished. Everything has been thought of. You step into another world. Afternoon Tea in the Peacock suite will never forgotten. Totally superb.
5 out of 5
Recommended
for Everyone
by A verified traveller from fife

Great night stay

Posted 28-Jul-2014
Hubby and I were impressed from the moment we arrived all the staff were very helpful and welcoming. Nothing seemed too much,not that we asked for a lot. We will stay again soon and look forward to it