Ratings based on 488 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
91% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Glasgow

We'll be back!

Posted 13-Oct-2014
Pros: Relaxed atmosphere, friendly staff, great views. Hard to believe you were in the middle of the city.
Location: Great location - visited the Portrait Gallery. Lots of great bars, delis and restaurants - Valvona & Crolla, Serrano Manchego and Mathers are musts!
We spent two nights and had a wonderful time. Very efficient, speedy and friendly welcome at reception. We were then taken to our room (thankfully as I would probably still be trying to find it - it is a bit of a rabbit warren but some lovely artwork to look at on the way!) Lovely room, spotless, great storage and some quirky touches. Large balcony with a terrific view to Calton Hill. Had room service a couple of times - lovely food and very speedy. Quiet room. Unfortunately, we didn't have time to sit and have a drink but loved the bar area. Overall the staff could not be friendlier.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Colchester, Essex

Perfect hotel in walking distance of sights!!

Posted 24-Sep-2014
Pros: Close to sights. Spacious room and bathroom. Modern clean decor.
Cons: Quite a trek from front desk to rooms on the other side of the hotel.
Location: Location is close to all the sights at the foot of Carlton Hill
We stayed here for my 30th birthday and for such a momentous birthday we wanted to stay somewhere special. The Glass House was absolutely perfect. Our room was spacious and had everything we could possibly need. Added bonus of a separate shower. The hotel is in walking distance of all the sights and especially good for access to Carlton Hill. Rooftop garden is stunning and little used by other guests so once we helped our self to drinks from the honesty bar we had the whole garden to ourselves. The area is upmarket and lots of lovely restaurants on your doorstep, plus the end of the tram is just outside in York Place which can take you straight to the airport for £5.00 per person. Highly recommend!
1 out of 5
by A verified traveller

Avoid This Hotel

Posted 03-Sep-2014
Pros: Location
Cons: Service, phone system, staff english
Requested early checkin not available. Entire hotel phone system out of order for 3 days so no way to call for service from room, have to walk to front desk. No doorman or help with your luggage so you struggle from curb to hotel entrance. Many staff members do not speak English. Hotel layout requires a lot of walking, which makes lack of phone even worse. Expensive breakfast. No restaurant, no bar. Staff not very pleasant or helpful with restaurant recommendations.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom London

Luxury hotel in Excellent location

Posted 19-Aug-2014
Stayed 3 nights while visiting Edinburgh festival. Excellent hotel but it's 5 star status is somewhat let down by lack of gym and spa. It is advertised with these facilities but they are not at the hotel. The hotel has an arrangement with Virgin Active which is a short walk away, where guests can use the gym. Excellent rooms, fantastic showers and beds. Fantastic views from roof top garden Would stay there again despite being a little pricey. Was £300 a night but it was Edinburgh festival Friday and saturday night. Sunday night was slightly cheaper. Overall very pleased with hotel Thank you to all the staff
3 out of 5
Recommended
for Couples
by vimalfrom Scotland

A 4 star with 1 deducted for missed clean.

Posted 18-Aug-2014 on Hotels.com
I would have give a 4-4.5 to the hotel as the room was large, well maintained and had a lovely view of the surrounding hill. The bathroom facilities were great with good toiletries. What let it down was no turndown service and clean on the last night. We left the room at 1730 and there was no do not disturb sign on the door. When we returned at 2330 the bed wasn't made or the bathroom cleaned etc. Will go back as I am sure this was an aberration.
5 out of 5
Recommended
for Couples
by A verified traveller

This traveller left a rating score only Posted 17-Aug-2014 on Hotels.com
5 out of 5
Recommended
for Everyone
by A verified travellerfrom London, UK

DELIGHTFUL HOTEL IN EDINBURGH

Posted 04-Aug-2014
Pros: The reception and hotel staff are superb, combining efficiency, friendliness and helpfulness in equal measures.
Cons: The location of the breakfast room area is slightly complicated
Location: With easy access to Princes Street, Waverley Station, the Royal Mile and the new town toward Queen Street. the Glasshouse is perfectly placed to explo
The Glasshouse is a very stylish and attractive hotel very well positioned for both the Old and New Town in Edinburgh. The executive room was delightful and offered a balcony with a view onto Greenside Place and Leith Walk.
5 out of 5
Recommended
for Everyone
by A verified traveller

Good quality comfortable hotel

Posted 04-Aug-2014
Comfortable spacious rooms, centrally located, and good quality all round.
4 out of 5
by A verified traveller

Cold reception

Posted 06-Jul-2014
Nice rooms, good location and tasty breakfast. The front desk staff were not particularly friendly, quite cold in fact. In contrast, all male members of staff were very helpful, smiley and professional.
3 out of 5
by Alexfrom Milton Keynes

Disappointed, but pro manager saved the day

Posted 30-Jun-2014
Despite booking and paying the full amount via expedia well in advance, I received a call on the morning I was due to check in (on the way from the airport in the taxi in fact!) to say that that they'd over-booked and that there wasn't a room for me. However, I will say that the manager was very apologetic and had already arranged for me to stay at another hotel of a similar standard and offered a free upgrade in my next visit. I was disappointed that it was not for the hotel that I booked. I researched and specifically chose the Glasshouse based on the ratings on expedia and trip advisor. But at least they dealt with it very professionally and the hotel they switched me too was very good. They paid for my taxi to the other hotel and paid for breakfast.