Ratings based on 591 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
91% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveller

Posted 19-May-2015
Our stay at the Glass house had lost its wow factor for us yes the staff were really nice but the bedroom furniture was a bit tattie now we have stayed there on previous occasions but sad to say it could do with the bedroom furniture being renewed also the little touches like the fresh fruit were gone what a shame being a 5* hotel that's what you look for the things that make a difference also in the bathroom where the shower had been cleaned the soap still remained on the glass.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom London

Great hotel

Posted 26-Apr-2015
Spent 2 days in Edinburgh at The Glasshouse. It's a lovely hotel and would highly recommend it. The facilities and staff were faultless.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom kirkcaldy

Nice hotel

Posted 12-Apr-2015
Never had any issues with our stay. Upgraded to an executive suite for nothing, which meant free mini bar and could walk out into the roof terrace from our room. Bed was rediculously comfy.
5 out of 5
Recommended
for Everyone
by A verified traveller

Lovely hotel. Clean, helpful staff.

Posted 30-Mar-2015
Nice hotel, location good. Would recommend. Very helpful staff & lovely clean hotel.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom York, UK

Love this hotel!

Posted 08-Mar-2015
Always a friendly welcome, nice room and great breakfast. Centrally located so easy to get anywhere.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Cleveland

Great staff and hotel

Posted 01-Mar-2015
Pros: The staff made this stay very memorable: thoughtful and helpful.
Cons: We were a group of 16 so breakfast was a little tricky. This is my only minor criticism, but as mentioned, they immediately offered a solution.
Location: The hotel has a super location, close to Princes Steet and the Royal Mile.
The Glasshouse was a great hotel to celebrate my birthday with family and friends. From the moment we entered to the departure the staff here made the stay a real joy. The room was fabulous, mine having a super view over the city. The view over the gardens, from the room my parents stayed in, was equally spectacular. The small hiccup at breakfast one morning was more than made good next day. Staff offered a separate room for my friends and family. They were just great.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 24-Feb-2015
Hotel was lovely and clean and in a great location. Fan/heating in the room was slightly noisy when trying to sleep but hotel was perfect except from that! Definitely recommend.
3 out of 5
Recommended
for Couples
by A verified traveller

First impressions

Posted 11-Feb-2015 on Hotels.com
Poor access to first room offered. Poor access for breakfast
5 out of 5
Recommended
for Couples
by A verified traveller

This traveller left a rating score only Posted 07-Feb-2015 on Hotels.com
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Newcastle upon Tyne

Hotel near the centre of Edinburgh

Posted 06-Feb-2015
Pros: A smart hotel with large bedrooms and a lovely bathroom with a large walk-in shower.
A very good hotel close to all the sites, shops and Waverley station.