Ratings based on 459 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
90% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
by A verified traveller

Cold reception

Posted 06-Jul-2014
Nice rooms, good location and tasty breakfast. The front desk staff were not particularly friendly, quite cold in fact. In contrast, all male members of staff were very helpful, smiley and professional.
3 out of 5
by Alex from Milton Keynes

Disappointed, but pro manager saved the day

Posted 30-Jun-2014
Despite booking and paying the full amount via expedia well in advance, I received a call on the morning I was due to check in (on the way from the airport in the taxi in fact!) to say that that they'd over-booked and that there wasn't a room for me. However, I will say that the manager was very apologetic and had already arranged for me to stay at another hotel of a similar standard and offered a free upgrade in my next visit. I was disappointed that it was not for the hotel that I booked. I researched and specifically chose the Glasshouse based on the ratings on expedia and trip advisor. But at least they dealt with it very professionally and the hotel they switched me too was very good. They paid for my taxi to the other hotel and paid for breakfast.
4 out of 5
Recommended
for Everyone
by A verified traveller

City break for partners birthday

Posted 25-May-2014
Absolutely wonderful time in this city. Such a lovely place will definitely be back. Rooms were very comfortable. We were just in the basic room but very clean and modern with everything you need. A little noisy but no wonder being in the middle of the city and there was some work being down at hotel. Perfect for what we needed short walk to both royal mile and princes Street and buses and trains. Didn't eat in the hotel and the only bar was in the corridor landing area which is in the middle of all the rooms. Was a bit strange.
5 out of 5
Recommended
for Everyone
by Vanda from Carnoustie

Fantastic in every way x

Posted 23-May-2014
Just love this hotel, location and everything about it. Perfect for night at theatre at The Playhouse and close enough to shops and George Street nightlife to walk, and just far enough away to enjoy a bit of peace from the princess street buzz. Can't recommend enough x
4 out of 5
Recommended
for Everyone
by claire from glasgow

Gorgeous hotel

Posted 18-May-2014
Beautiful modern hotel in the heart of Edinburgh. Room was a little hot and temperature difficult to control. Lovely little terrace with seating, great breakfast. I'd definitely stay here again.
5 out of 5
Recommended
for Everyone
by AL & Tony from Wash DC

Great hotel with a great staff

Posted 08-May-2014
Miquel at reception was excellent and set the tone for our stay. We'd recommend this hotel to anyone. Reasonably priced, excellent accomodation, great location. Our only issue was we had some difficulty regulating the temperature in the room. When we mentioned it to the front desk they offered to send someone to fix it immediatley but we were tired and decided to let it go. Besides they had a fan in the room, so sleeping was comfortable regardless.
4 out of 5
Recommended
for Everyone
by Teacher from Scotland

Nice hotel could be better

Posted 05-May-2014
Pros: Locality, view, design, roof terrace.
Cons: Service & attention to detail.
On arrival we were told there was no room for us despite prior booking. Upon protestation an "upgraded" room magically appeared. Turn down service neglected to remove dirty dishes. Bed was too soft. Dressing gowns too small. Complimentary mini bar was excellent (2x beers, 2x prosecos & 2x water bottles) once a bottle opener had been obtained. Minibar water seems redundant since water is provided as standard from reception.
5 out of 5
Recommended
for Everyone
by Robert from Newtonmore

Most comfortable bed EVER in opulent surroundings

Posted 18-Apr-2014
Pros: What wasn't to like?
Cons: Nothing.
Location: Prime location, within a short walk (or if necessary bus or forthcoming tram ride) of many of Edinburgh's attractions. At one end of Leith Walk.
Almost felt like celebrities with the opulent surroundings and the flawless attention from the impossibly beautiful staff. The room was spacious, equipped with everything one could wish for and the general ambience of the hotel and its surroundings were second to none. The bed was by far the most comfortable that either of us had ever slept in. Excellently located, its vast capacity was disguised by a modest facade. Would highly recommend this hotel for groups embarking upon a weekend in Edinburgh for its location, facilities and beautiful rooftop garden which would make an excellent meeting place for friends.
5 out of 5
Recommended
for Everyone
by Chris from Warrington

Excellent city hotel

Posted 14-Apr-2014
Location: Excellent location. Close to station and all amenities and sites.
Lovely hotel. Upgraded ur to a garden room, which was lovely.
5 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel in the heart of the new town.

Posted 29-Mar-2014
The hotel was beautiful. The room was nice with our own terrace as well as wifi and docking station. Would definitely recommend this hotel.