Ratings based on 566 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
91% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Cleveland

Great staff and hotel

Posted 01-Mar-2015
Pros: The staff made this stay very memorable: thoughtful and helpful.
Cons: We were a group of 16 so breakfast was a little tricky. This is my only minor criticism, but as mentioned, they immediately offered a solution.
Location: The hotel has a super location, close to Princes Steet and the Royal Mile.
The Glasshouse was a great hotel to celebrate my birthday with family and friends. From the moment we entered to the departure the staff here made the stay a real joy. The room was fabulous, mine having a super view over the city. The view over the gardens, from the room my parents stayed in, was equally spectacular. The small hiccup at breakfast one morning was more than made good next day. Staff offered a separate room for my friends and family. They were just great.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 24-Feb-2015
Hotel was lovely and clean and in a great location. Fan/heating in the room was slightly noisy when trying to sleep but hotel was perfect except from that! Definitely recommend.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Newcastle upon Tyne

Hotel near the centre of Edinburgh

Posted 06-Feb-2015
Pros: A smart hotel with large bedrooms and a lovely bathroom with a large walk-in shower.
A very good hotel close to all the sites, shops and Waverley station.
3 out of 5
Recommended
for Everyone
by A verified traveller

Unique in Edinburgh

Posted 22-Dec-2014
Pros: The hotel is unique and the service is great.
Cons: As above
We have stayed at this hotel at least a dozen times and in all of the different type rooms. This time we were in late and where put in a room in the newer lower level of the hotel, and when I say lower, I mean lower. We had to go down two sets of three level stairs to get to the room. The room was faultless as is usual with the Glasshouse but expecting people to pay for a 5 star hotel and then climb those stairs ( no elevator) each time they leave the hotel during the day is sort of insulting. Make the service elevator for the customers and I am sure most of us would happily share it with the staff.
5 out of 5
Recommended
for Couples
by A verified travellerfrom Aberdeen

Lovely hotel in city centre

Posted 10-Dec-2014
Pros: Everything
Cons: Signage to breakfast room - got lost !
Location: Edinburgh city centre - restaurants, shops, theatres
The Glasshouse is a very welcoming hotel. Staff very nice and efficient - rooms lovely - big and so well thought out.
3 out of 5
by A verified traveller

central location

Posted 05-Dec-2014
Pros: location
Cons: see above
large modern hotel suprising it has no restaurant just breakfast room. Breakfast is of very substandard quality very overpriced and really poor. Other issue is their toilet it has most unusual suction and it is so noisy you would not dare flash it in the middle of night. Room we stayed had unusual noise on/of lasting about 5-10 min Not amusing. Could be heat pump or some other mechanical device.
5 out of 5
Recommended
for Couples
by Markfrom Colchester

Edinburgh's gem

Posted 25-Nov-2014 on Hotels.com
As excellent as it was on our first visit back in 2006. All you expect from a 5 star hotel only thing lacking a restaurant for evening meals but I believe they intend to open one in the New Year.
4 out of 5
Recommended
for Couples
by Johnfrom Brechin

Stay

Posted 25-Nov-2014 on Hotels.com
Nice modern hotel but lacks "soul". Lukewarm water in bathroom and just as well as it is a wet room as shower floods the bathroom!
4 out of 5
Recommended
for Getaway With Friends
by Brookefrom New York, NY

So worth it!

Posted 12-Nov-2014 on Hotels.com
Amazing brand new room. It was spacious and very posh. The only downside was it was a bit of hike from the from the door to get to the room, but worth it once you got there. Big huge comfortable bed, stunning bathroom and fixtures and heated floors which i absolutely fell in love with.
4 out of 5
Recommended
for Families
by Karenfrom Lancaster

An enjoyable stay

Posted 11-Nov-2014 on Hotels.com
I stayed at The Glasshouse with my daughter for one night. We found the staff very attentive and obliging. The beds were very comfortable and the room was quiet. The rooms are unique in style and very well equipped. Our room was quite hot and as the heating controls wouldnt work the maintenance engineer had to come and re-set them. This was attended to very quickly and sorted out Bathroom with underfloor heating which i found made the room very warm !! We didnt eat in the hotel so cannot comment on the food. I thought the room rate was quite over priced especially when breakfast not included.