Ratings based on 476 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
91% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller from London

Luxury hotel in Excellent location

Posted 19-Aug-2014
Stayed 3 nights while visiting Edinburgh festival. Excellent hotel but it's 5 star status is somewhat let down by lack of gym and spa. It is advertised with these facilities but they are not at the hotel. The hotel has an arrangement with Virgin Active which is a short walk away, where guests can use the gym. Excellent rooms, fantastic showers and beds. Fantastic views from roof top garden Would stay there again despite being a little pricey. Was £300 a night but it was Edinburgh festival Friday and saturday night. Sunday night was slightly cheaper. Overall very pleased with hotel Thank you to all the staff
5 out of 5
Recommended
for Everyone
by A verified traveller from London, UK

DELIGHTFUL HOTEL IN EDINBURGH

Posted 04-Aug-2014
Pros: The reception and hotel staff are superb, combining efficiency, friendliness and helpfulness in equal measures.
Cons: The location of the breakfast room area is slightly complicated
Location: With easy access to Princes Street, Waverley Station, the Royal Mile and the new town toward Queen Street. the Glasshouse is perfectly placed to explo
The Glasshouse is a very stylish and attractive hotel very well positioned for both the Old and New Town in Edinburgh. The executive room was delightful and offered a balcony with a view onto Greenside Place and Leith Walk.
5 out of 5
Recommended
for Everyone
by A verified traveller

Good quality comfortable hotel

Posted 04-Aug-2014
Comfortable spacious rooms, centrally located, and good quality all round.
4 out of 5
by A verified traveller

Cold reception

Posted 06-Jul-2014
Nice rooms, good location and tasty breakfast. The front desk staff were not particularly friendly, quite cold in fact. In contrast, all male members of staff were very helpful, smiley and professional.
3 out of 5
by Alex from Milton Keynes

Disappointed, but pro manager saved the day

Posted 30-Jun-2014
Despite booking and paying the full amount via expedia well in advance, I received a call on the morning I was due to check in (on the way from the airport in the taxi in fact!) to say that that they'd over-booked and that there wasn't a room for me. However, I will say that the manager was very apologetic and had already arranged for me to stay at another hotel of a similar standard and offered a free upgrade in my next visit. I was disappointed that it was not for the hotel that I booked. I researched and specifically chose the Glasshouse based on the ratings on expedia and trip advisor. But at least they dealt with it very professionally and the hotel they switched me too was very good. They paid for my taxi to the other hotel and paid for breakfast.
4 out of 5
Recommended
for Everyone
by A verified traveller

City break for partners birthday

Posted 25-May-2014
Absolutely wonderful time in this city. Such a lovely place will definitely be back. Rooms were very comfortable. We were just in the basic room but very clean and modern with everything you need. A little noisy but no wonder being in the middle of the city and there was some work being down at hotel. Perfect for what we needed short walk to both royal mile and princes Street and buses and trains. Didn't eat in the hotel and the only bar was in the corridor landing area which is in the middle of all the rooms. Was a bit strange.
5 out of 5
Recommended
for Everyone
by Vanda from Carnoustie

Fantastic in every way x

Posted 23-May-2014
Just love this hotel, location and everything about it. Perfect for night at theatre at The Playhouse and close enough to shops and George Street nightlife to walk, and just far enough away to enjoy a bit of peace from the princess street buzz. Can't recommend enough x
4 out of 5
Recommended
for Everyone
by claire from glasgow

Gorgeous hotel

Posted 18-May-2014
Beautiful modern hotel in the heart of Edinburgh. Room was a little hot and temperature difficult to control. Lovely little terrace with seating, great breakfast. I'd definitely stay here again.
5 out of 5
Recommended
by A verified traveller

This traveller left a rating score only Posted 16-May-2014 on Hotels.com
4 out of 5
Recommended
by Sandy from Dollar

Edinburgh Weekend

Posted 15-May-2014 on Hotels.com
Good Hotel, a little different from the usual chain Hotels, the bar is diss appointing but plenty entertainment and good restaraunts around the area. Had a good weekend. A very comfortable bed.