Ratings based on 599 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
91% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller from Baltimore MD

Excellent views in the heart of Edinburgh

Posted 15-Jun-2015
Pros: Location, room size, views
Cons: Management response to problems
Location: Edinburgh City Centre near the theatre. Close walk to Edinburgh Castle, the Royal Mile, New Town, multiple shops and restaurants and other attractions
My family rented two rooms for a 3 day stay in Edinburgh. The location is fantastic, right between Old Town and New Town, close to many points of interest, including the Castle, Holyrood Palace and the Royal Mile. The rooms are spacious and well appointed. The courtyard is fantastic with great views of the city. Parties at the courtyard can get a bit loud during the night, but this was minimal. There is an excellent bar/lounge. On our first night, the AC unit was snot working in one of the rooms. It was quite sunny, and as the hotel name implies, the rooms have quite a bit of glass. In fact, without AC, the room was a greenhouse- far too warm. We asked if room could be changed. We received a fan, but no explanation or apology. Sometimes things happen, but it could have been handled much more graciously, particularly at a hotel of this caliber. Eventually we were moved to another room for the remainder of our stay
3 out of 5
Recommended
for Everyone
by A verified traveller

Hotel was good for location

Posted 01-Jun-2015
The hotel room was not clean .... There was dust everywhere ..
3 out of 5
by A verified traveller

Posted 19-May-2015
Our stay at the Glass house had lost its wow factor for us yes the staff were really nice but the bedroom furniture was a bit tattie now we have stayed there on previous occasions but sad to say it could do with the bedroom furniture being renewed also the little touches like the fresh fruit were gone what a shame being a 5* hotel that's what you look for the things that make a difference also in the bathroom where the shower had been cleaned the soap still remained on the glass.
5 out of 5
Recommended
for Everyone
by A verified traveller from London

Great hotel

Posted 26-Apr-2015
Spent 2 days in Edinburgh at The Glasshouse. It's a lovely hotel and would highly recommend it. The facilities and staff were faultless.
5 out of 5
Recommended
for Couples
by Iris from Melbourne Australia

Best hotel in Edinburgh

Posted 22-Apr-2015 on Hotels
The staff were so helpful with tourist information and restaurant recommendations
5 out of 5
Recommended
for Families
by Andreas from Göteborg

Mycket bra!

Posted 21-Apr-2015 on Hotels
Tog med min mor till Skottland och detta var det första hotellet vi checkade in på. Bokade terass-rum och (rekomenderar) Rummet var mkt bra och frukost är continental. Finns en mängd alternativ att beställa från den varma menyn. Läget kan knappast bli mkt bättre. Design-hotell med en del inslag av det gamla kulturella. P-hus på samma gata där hotellet har reducerade priser
5 out of 5
Recommended
for Everyone
by A verified traveller from kirkcaldy

Nice hotel

Posted 12-Apr-2015
Never had any issues with our stay. Upgraded to an executive suite for nothing, which meant free mini bar and could walk out into the roof terrace from our room. Bed was rediculously comfy.
4 out of 5
Recommended
for Couples
by Arash

This traveller left a rating score only Posted 08-Apr-2015 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveller

Lovely hotel. Clean, helpful staff.

Posted 30-Mar-2015
Nice hotel, location good. Would recommend. Very helpful staff & lovely clean hotel.
4 out of 5
Recommended
for Couples
by A verified traveller

Good few days in Edinburgh

Posted 28-Mar-2015 on Hotels
Great hotel in a good location, good value for money thanks to a great price from Hotels.com, I certainly wouldn't have paid the full rack rate for this hotel