Ratings based on 555 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
90% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
for Everyone
by A verified traveller

Unique in Edinburgh

Posted 22-Dec-2014
Pros: The hotel is unique and the service is great.
Cons: As above
We have stayed at this hotel at least a dozen times and in all of the different type rooms. This time we were in late and where put in a room in the newer lower level of the hotel, and when I say lower, I mean lower. We had to go down two sets of three level stairs to get to the room. The room was faultless as is usual with the Glasshouse but expecting people to pay for a 5 star hotel and then climb those stairs ( no elevator) each time they leave the hotel during the day is sort of insulting. Make the service elevator for the customers and I am sure most of us would happily share it with the staff.
5 out of 5
for Couples
by A verified travellerfrom Aberdeen

Lovely hotel in city centre

Posted 10-Dec-2014
Pros: Everything
Cons: Signage to breakfast room - got lost !
Location: Edinburgh city centre - restaurants, shops, theatres
The Glasshouse is a very welcoming hotel. Staff very nice and efficient - rooms lovely - big and so well thought out.
3 out of 5
by A verified traveller

central location

Posted 05-Dec-2014
Pros: location
Cons: see above
large modern hotel suprising it has no restaurant just breakfast room. Breakfast is of very substandard quality very overpriced and really poor. Other issue is their toilet it has most unusual suction and it is so noisy you would not dare flash it in the middle of night. Room we stayed had unusual noise on/of lasting about 5-10 min Not amusing. Could be heat pump or some other mechanical device.
5 out of 5
for Everyone
by A verified travellerfrom Glasgow

We'll be back!

Posted 13-Oct-2014
Pros: Relaxed atmosphere, friendly staff, great views. Hard to believe you were in the middle of the city.
Location: Great location - visited the Portrait Gallery. Lots of great bars, delis and restaurants - Valvona & Crolla, Serrano Manchego and Mathers are musts!
We spent two nights and had a wonderful time. Very efficient, speedy and friendly welcome at reception. We were then taken to our room (thankfully as I would probably still be trying to find it - it is a bit of a rabbit warren but some lovely artwork to look at on the way!) Lovely room, spotless, great storage and some quirky touches. Large balcony with a terrific view to Calton Hill. Had room service a couple of times - lovely food and very speedy. Quiet room. Unfortunately, we didn't have time to sit and have a drink but loved the bar area. Overall the staff could not be friendlier.
5 out of 5
for Everyone
by A verified travellerfrom Colchester, Essex

Perfect hotel in walking distance of sights!!

Posted 24-Sep-2014
Pros: Close to sights. Spacious room and bathroom. Modern clean decor.
Cons: Quite a trek from front desk to rooms on the other side of the hotel.
Location: Location is close to all the sights at the foot of Carlton Hill
We stayed here for my 30th birthday and for such a momentous birthday we wanted to stay somewhere special. The Glass House was absolutely perfect. Our room was spacious and had everything we could possibly need. Added bonus of a separate shower. The hotel is in walking distance of all the sights and especially good for access to Carlton Hill. Rooftop garden is stunning and little used by other guests so once we helped our self to drinks from the honesty bar we had the whole garden to ourselves. The area is upmarket and lots of lovely restaurants on your doorstep, plus the end of the tram is just outside in York Place which can take you straight to the airport for £5.00 per person. Highly recommend!
5 out of 5
for Couples
by Dave Wfrom Oshawa , Ontario , Canada

Impeccable service

Posted 16-Sep-2014 on Hotels.com
Impeccable service , great location and amazing room. We stayed in the suite with the large balcony and it was great. The staff were friendly and helpful. The location is a 5 min walk to Princess St and 15 mins to the Royal Mile which leads tgo the castle. We would stay again.
1 out of 5
by A verified traveller

Avoid This Hotel

Posted 03-Sep-2014
Pros: Location
Cons: Service, phone system, staff english
Requested early checkin not available. Entire hotel phone system out of order for 3 days so no way to call for service from room, have to walk to front desk. No doorman or help with your luggage so you struggle from curb to hotel entrance. Many staff members do not speak English. Hotel layout requires a lot of walking, which makes lack of phone even worse. Expensive breakfast. No restaurant, no bar. Staff not very pleasant or helpful with restaurant recommendations.
3 out of 5
for Getaway With Friends
by Blondie1from Northumberland


Posted 03-Sep-2014 on Hotels.com
The Glasshouse is a lovely hotel a nice mix off old and new sadly not quite 5* we found her slightly frayed found the edges. The reception are is lovely and the staff were all very polite and friendly. The room had quite a bit of dust about and in the bathroom the towels and bath mat had seen better days not what you expect from a 5* hotel there was plenty of tea & coffee but UHD milk The hotel just needs a push and I am sure it will be 5* This has not put me off as I would stay again this was my third visit
5 out of 5
by Helenfrom N.Yorks.

Service secnd to none

Posted 29-Aug-2014 on Hotels.com
Wonderful hotel, stylish inside and out. Service second to none. Easy check in, room was ready early and we were upgraded to a garden room. Rom was very clean and comfortable. Location no great shakes but handy for both the old and new town and minutes walk from Waverly Station and Princes Street. All in a lovely hotel and would def. recommend . Would stay again in a heart beat.
5 out of 5
for Business Travellers
by Nicolafrom Houghton-le-spring


Posted 26-Aug-2014 on Hotels.com
Outstanding service and overall fantastic stay. Suzanne who worked on reception made our stay! Exceptionally warm welcome and provided us with all the information we needed to get to the destinations we intended to visit in a short amount of time. Room service was quick. Location was right in the heart of where we wanted to be for the fringe. Highly recommended!