Ratings based on 484 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
90% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified traveller

Avoid This Hotel

Posted 03-Sep-2014
Pros: Location
Cons: Service, phone system, staff english
Requested early checkin not available. Entire hotel phone system out of order for 3 days so no way to call for service from room, have to walk to front desk. No doorman or help with your luggage so you struggle from curb to hotel entrance. Many staff members do not speak English. Hotel layout requires a lot of walking, which makes lack of phone even worse. Expensive breakfast. No restaurant, no bar. Staff not very pleasant or helpful with restaurant recommendations.
4 out of 5
Recommended
for Everyone
by A verified traveller from London

Luxury hotel in Excellent location

Posted 19-Aug-2014
Stayed 3 nights while visiting Edinburgh festival. Excellent hotel but it's 5 star status is somewhat let down by lack of gym and spa. It is advertised with these facilities but they are not at the hotel. The hotel has an arrangement with Virgin Active which is a short walk away, where guests can use the gym. Excellent rooms, fantastic showers and beds. Fantastic views from roof top garden Would stay there again despite being a little pricey. Was £300 a night but it was Edinburgh festival Friday and saturday night. Sunday night was slightly cheaper. Overall very pleased with hotel Thank you to all the staff
5 out of 5
Recommended
for Everyone
by A verified traveller from London, UK

DELIGHTFUL HOTEL IN EDINBURGH

Posted 04-Aug-2014
Pros: The reception and hotel staff are superb, combining efficiency, friendliness and helpfulness in equal measures.
Cons: The location of the breakfast room area is slightly complicated
Location: With easy access to Princes Street, Waverley Station, the Royal Mile and the new town toward Queen Street. the Glasshouse is perfectly placed to explo
The Glasshouse is a very stylish and attractive hotel very well positioned for both the Old and New Town in Edinburgh. The executive room was delightful and offered a balcony with a view onto Greenside Place and Leith Walk.
5 out of 5
Recommended
for Everyone
by A verified traveller

Good quality comfortable hotel

Posted 04-Aug-2014
Comfortable spacious rooms, centrally located, and good quality all round.
4 out of 5
by A verified traveller

Cold reception

Posted 06-Jul-2014
Nice rooms, good location and tasty breakfast. The front desk staff were not particularly friendly, quite cold in fact. In contrast, all male members of staff were very helpful, smiley and professional.
3 out of 5
by Alex from Milton Keynes

Disappointed, but pro manager saved the day

Posted 30-Jun-2014
Despite booking and paying the full amount via expedia well in advance, I received a call on the morning I was due to check in (on the way from the airport in the taxi in fact!) to say that that they'd over-booked and that there wasn't a room for me. However, I will say that the manager was very apologetic and had already arranged for me to stay at another hotel of a similar standard and offered a free upgrade in my next visit. I was disappointed that it was not for the hotel that I booked. I researched and specifically chose the Glasshouse based on the ratings on expedia and trip advisor. But at least they dealt with it very professionally and the hotel they switched me too was very good. They paid for my taxi to the other hotel and paid for breakfast.
4 out of 5
Recommended
for Business Travellers
by paul

This traveller left a rating score only Posted 13-Jun-2014 on Hotels.com
1 out of 5
Recommended
for Getaway With Friends
by erin from anchorage, alaska

OVERPRICED and UNDER QUALITY

Posted 09-Jun-2014 on Hotels.com
I was appalled. This was by far the most expensive hotel on our 3 week trip, and the poorest. The shower drain was slow so the entire bathroom floor flooded each time you took a shower; the heated towel rack didn't heat, nor did the coffee maker, and the room was so poorly laid out that a 2 person room was a constant traffic jam. The hotel bar sold two wines by the glass - one red and one white; otherwise you had to buy an entire bottle.When we checked out we tried to tell the check-out clerk about the problems but she was totally disinterested.I would NEVER stay there again, nor would I recommend it. There are better and far less expensive options in Edinburg.
5 out of 5
Recommended
by SylB from North East

Everything perfect except the weather

Posted 09-Jun-2014 on Hotels.com
Had a lovely stay at this hotel with my daughter to celebrate the end of her exams. Location was perfect it was only a 10 minute walk to princes street - I had not been in edinburgh for a long time and had forgotten how compact it is -we walked everywhere and saw most of the main attractions. Had an enjoyable visit to the theatre next door. We booked room only and decided not to pay extra for breakfast in the hotel- there were loads of places locally to buy breakfast- we never paid more than £15 for the two of us. ( it was £15 per head for cooked breakfast in the hotel). Roof garden was fantastic though we did not get full advantage of it due to the rain! Can't have it all. Decor was unusual and very effective - dark wood with red and white in the rooms and the roof garden furniture. Made it feel different from usual hotels. Would have liked more biscuits in the room to go with the posh coffee(nesspresso machine) and wide range of teas but now I'm being picky. Would definitely stay here again.
2 out of 5
Recommended
by vanessa

Posted 02-Jun-2014 on Hotels.com
strange, doesn't seem like a hotel. No concierge. The front desk charged us a 16 pound commission for making a dinner reservation and asked for CASH! No one greets you when you walk in the door.