Ratings based on 320 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
96% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Boness

Outstanding traditional hotel

Posted 09-Dec-2014
Booked one night stay for night out in edinburgh this hotel is luxury
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Glasgow, Scotland

Nice homely hotel

Posted 30-Nov-2014
Pros: Quality of rooms, friendly staff
Cons: A bit too warm throughout.
Location: Near Edinburgh, handy for Heriot-Watt University
Lovely hotel, impressive on arrival, friendly staff, clean well furnished rooms, tasty food, well worth a visit.
4 out of 5
Recommended
for Families
by A verified travellerfrom Leeds

Lovely hotel, a retreat close to the city.

Posted 18-Nov-2014
Pros: Team were very good, from carrying bags upstairs to being on hand at every stage.
Cons: Junior swim times, Sunday morning.
Location: City Centre.
Only stayed one night, but great spa, meal and very comfortable stay. Lovely drive way.
5 out of 5
Recommended
for Everyone
by A verified traveller

Lovely place!!

Posted 08-Nov-2014
Beautiful hotel and surroundings which typify's the amazing city of edingburgh.
5 out of 5
Recommended
for Getaway With Friends
by Maryfrom California

Edinburgh

Posted 20-Sep-2014 on Hotels.com
Just fantastic.
1 out of 5
by A verified travellerfrom USA

HUGE SPIDER on bed! Poor staff response.

Posted 14-Sep-2014
Pros: The hotel looks very nice.
Cons: Let's see here... fixing the pest problem (huge spiders in the room) would be a great start. Fixing the hotel staff attitude would be second.
Location: This is very near the airport, just a 5-10 minute drive to get there. Not much to do nearby, pub is ok but had to keep going to the bar for service.
This is an excellent looking hotel; an old house that has been updated to a very pleasing degree. However, any questions about how large spiders get in Scotland were answered while I was lying in bed, working on my tablet in the dark, and heard something scuttle across the sheet near my head/shoulder. I sit bolt upright, and jump out of bed - turning on the lights. A quick inspection finds a rather large, young adult wolf spider. I dispose of said intruder, and ring reception and let them know of my experience. The lady in the phone acts as thought this is commonplace, and that having a spider twice as large as a 2 pound coin IN THE BED with me, near my head, is not an issue at all. I speak with the manager on duty at checkout, and her response isn't any better. "Oh, I call those garden spiders - I get them in my house." What?! I didn't pay to stay in your spider infested house, I paid to stay in a pest-free four star hotel. I reiterate that one should NEVER find a spider that large in a hotel of this standing, but she's not convinced that she should do anything (not even apologize!). Apparently taking the live specimen down to the front desk and setting it loose would have been a better illustration of the situation. I guarantee she and her coworker would have fled instantly, screaming as they went. I did send an email to the GM before I left the hotel. He claimed that Scotland spiders were harmless, but did apologize about the experience I had. So there's that.
5 out of 5
Recommended
for Everyone
by A verified traveller

Close to the airport and fabulous!

Posted 06-Sep-2014
Rooms are fantastic... sitting room in the room, television while you have a spa tub. Gym, full pool, hydro spa - great!, sauna, steam, restaurants great. No airport noise.... cows in pasture across the street:)
4 out of 5
Recommended
for Families
by Danielfrom Stockholm

Out of the way

Posted 06-Sep-2014 on Hotels.com
Niceish hotel. Probably perfect for a wedding or a conference. The old house has been added to with some new wings. Thus, the pictures on the web site of the exterior may not entirely fit the room. We got upgraded to an executive room. Nice, clean, roomy. Nice touch with water, water kettle etc. For once a decent amount of channels on TV. A Little bit too far to walk from reception though and no one offered to help with luggage.
4 out of 5
Recommended
for Couples
by A verified traveller

This traveller left a rating score only Posted 06-Sep-2014 on Hotels.com
5 out of 5
Recommended
by A verified travellerfrom Switzerland

Great Escape

Posted 31-Aug-2014 on Hotels.com
What a find. After reading the other reviews we booked the Norton and weren't disappointed. The grounds are lovely, the good excellent, and I even managed to squeeze in a spa treatment. We will definitely go back