Deluxe Double Room | Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Reviews of Murrayfield Hotel

4 out of 5
Murrayfield Hotel
18 Corstorphine Road, Edinburgh, Scotland

Reviews

8.8

Excellent

Rating 10 - Excellent. 540 out of 1002 reviews" "
Rating 8 - Good. 320 out of 1002 reviews" "
Rating 6 - Okay. 84 out of 1002 reviews" "
Rating 4 - Poor. 40 out of 1002 reviews" "
Rating 2 - Terrible. 18 out of 1002 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Kathryn

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Stayed several times in the past and always enjoyed it. This time was very disappointing room very small no room to put anything. The two biggest complaints are the breakfast and service was very poor. I found it disappointing that the American way of adding a service charge on in the restaurant without pointing it out upsetting especially as in the past the Murrayfield was always excellent and we always looked forward to visiting. Not anymore
Stayed 1 night in Mar 2024
Response from Cameron Baxter, General Manager on 19 Mar 2024
Hello Kathryn,We are sorry to hear about your disappointing experience during your recent stay with us. Your feedback is important to us, and we apologize for not meeting your expectations, especially in regards to the room size and breakfast service. We will address these issues with our team to ensure they are rectified.Additionally, we apologize for any confusion regarding the service charge added to your bill in the restaurant. We always strive to provide transparent and exceptional service, and we will make sure to communicate all charges clearly in the future.We appreciate your loyalty as a returning guest and are sorry that your recent experience did not meet your expectations. We hope that you will give us another opportunity to make it right and regain your trust in our hotel. Thank you for sharing your feedback with us.Kind regards, Cameron

10/10 Excellent

Tara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it is a lovely hotel, huge room and even although there was a huge sporting event happening, we did manage to find parking. The staff is very lovely and friendly. The restaurant had a great atmosphere and delicious food. We very much enjoyed our stay here.
Stayed 1 night in Feb 2024
Response from Cameron Baxter, General Manager on 12 Feb 2024
Hello Tara,Thank you for your wonderful review! We are thrilled to hear that you found our hotel lovely and enjoyed your spacious room. We understand that finding parking during a major sporting event can be challenging, and we're glad that you were able to secure a spot. It's fantastic to hear that our staff provided you with excellent service and that you found them to be lovely and friendly. We're happy to hear that you also enjoyed the great atmosphere and delicious food at our restaurant. Your feedback is greatly appreciated, and we are delighted that you had a fantastic stay with us. We hope to have the pleasure of welcoming you back in the future. Thank you for choosing to stay with us!Kind regards, Cameron

8/10 Good

Fay

I bought a night at the Murrayfield Hotel for my very good friend for her Christmas. We checked in and was given her key for room 19. We were so excited to see the room before venturing out with family. We found the room very basic and tired looking. There was a stain on the white bedding, the curtains were very frayed. There was a stain on the seat at the dresser and also a stain on the box at the bottom of the bed. However my friend thought the breakfast was great. She was well taken care of and had a a great selection of continental and hot breakfasts to choose from.
Stayed 1 night in Dec 2023
Response from Cameron Baxter, General Manager on 3 Feb 2024
Hello Fay,Thank you for sharing your experience at the Murrayfield Hotel. I am sorry to hear that the room did not meet your expectations in terms of cleanliness and appearance. I will make sure to pass along your feedback to the hotel management so they can address these issues and improve the quality of the rooms for future guests. It's good to hear that your friend enjoyed the breakfast and was well taken care of during her stay. We appreciate your feedback and hope to have the opportunity to provide you with a better experience in the future.Kind regards, Cameron

10/10 Excellent

Jacqueline

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A little home away from home
This is my second stay at the Murrayfield in just a few weeks for work and it’s honestly become a home away from home. There are so many room types and options to suit everyone, the staff are so warm and welcome and the rooms are so comfortable. It’s beautifully done at Christmas time and the staff always go above and beyond to help. Always happy to stay here.
Stayed 3 nights in Dec 2023
Response from Cameron Baxter, General Manager on 27 Dec 2023
Hello Jacqueline,Thank you for choosing The Murrayfield as your home away from home during your work trips. We truly appreciate your loyalty and it's an honor to have you as our guest for the second time in just a few weeks.We take pride in offering a variety of room types and options to cater to the unique needs and preferences of all our guests. It's fantastic to know that you found a comfortable and welcoming space that suits you. Our staff are dedicated to providing warm and friendly service, ensuring that you feel at home during your stay.The festive decorations during Christmas time add a special touch to the ambiance of the hotel, and we're thrilled that you found it beautifully done. Our team always strives to go above and beyond to ensure that your experience is memorable and enjoyable.Thank you for your kind words and for continuously choosing to stay at The Murrayfield. We're delighted to know that you're always happy to stay with us, and we look forward to welcoming you back for many more wonderful stays in the future!Kind regards, Cameron

8/10 Good

Philip

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff very helpful
Stayed 1 night in Dec 2023
Response from Cameron Baxter, General Manager on 27 Dec 2023
Thanks for the great feedback, Philip!

10/10 Excellent

Jacqueline

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful stay at the Murrayfield
Never stayed at the murrayfield but had to make a last minute booking for 3 days and I was not disappointed. The room was fairly large in size, with a a wall length tv, sofa, dressing area and separate shower room. All super clean and comfortable. The hotel is on the main road in to the city centre which took approx 15/20mins so really handy for getting around. Beautiful at Christmas time and the staff were so welcoming and friendly.
Stayed 3 nights in Dec 2023
Response from Cameron Baxter, General Manager on 27 Dec 2023
Hello Jacqueline,Thank you for taking the time to share your positive experience at The Murrayfield. We're delighted that even though it was a last-minute booking, we were able to exceed your expectations. It's great to know that your room was spacious and well-equipped, with amenities like a wall-length TV, sofa, dressing area, and separate shower room. Our dedicated housekeeping team works hard to ensure that cleanliness is maintained to the highest standard, so we're pleased that you found everything super clean and comfortable.Our location, being on the main road into the city center, offers convenience and easy access to explore the city. We're glad that you found it handy for getting around, with a short 15-20 minute journey to the city center.The Christmas season is truly magical, and we're thrilled that you found the hotel beautiful during that time. Creating a warm and welcoming atmosphere is a top priority for our staff, so it's wonderful to know that they made you feel so well taken care of during your stay.Thank you once again for choosing to stay at The Murrayfield and for sharing your kind words. We hope to have the opportunity to welcome you back in the future for another fantastic stay!Kind regards, Cameron - General Manager

4/10 Poor

Tony

Liked: Cleanliness
Disliked: Property conditions & facilities
Average - really need to sort out hot water
Nice looking hotel from the outside Plus Location good car parking 10mins walk to tram stop (although dark at night across the park) and then 10mins into city Negatives Despite different trying different times of the day water not hit enough for a shower Room very small but was comfortable
Stayed 2 nights in Dec 2023
Response from Cameron Baxter, General Manager on 15 Dec 2023
Hello Tony,Thank you for sharing your feedback with us. We appreciate your kind words regarding the exterior of our hotel and the convenient location, including the availability of car parking. We understand the importance of these factors in creating a positive experience for our guests.We apologize for any inconvenience caused by the water temperature in your room. We appreciate your patience in trying different times of the day, but we regret that the water did not reach a satisfactory temperature for a comfortable shower. Your comment will be reviewed with our maintenance team to ensure that our guests' comfort is not compromised in the future.We understand that your room size was smaller than expected. While we offer a range of room sizes to cater to different preferences and needs, we apologize for any inconveniences you may have faced due to the limited space. We do have larger rooms available for booking, and we encourage guests who desire more space to consider these options during their next stay.Thank you again for your valuable feedback. We hope that despite the mentioned challenges, you were able to find your room comfortable. We would appreciate the opportunity to welcome you back in the future and provide you with a more enjoyable and satisfying experience.Should you have any further comments or suggestions, please do not hesitate to reach out to us. We value your feedback and strive to continuously improve our services.Cameron - General Manager

4/10 Poor

Mark

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Poor
Kitchen on a sunday closed by 8.30pm Shower mould in grout Bathroom floor loose tiles missing grout Toilet roll holder and shower gel, Shampoo holder off wall, shower gel at sink not in shower. Overall poor condition nicer places to stay.
Stayed 1 night in Dec 2023
Response from Cameron Baxter, General Manager on 15 Dec 2023
Hello Mark,We sincerely apologize for the issues you encountered during your stay with us. We take your feedback seriously and appreciate you bringing these matters to our attention.We apologize for the early closure of the kitchen on Sundays. We understand that this may have inconvenienced you, and we will work to improve our scheduling and communication in order to better accommodate our guests' dining needs.Regarding the bathroom concerns you mentioned, we are truly sorry for the experience you had. We strive to provide clean and well-maintained accommodations, and it is disheartening to hear that we fell short in this aspect. We assure you that we will address these issues immediately and take the necessary steps to rectify and prevent such occurrences in the future.Your comments about the missing grout, loose tiles, and off-the-wall holders are duly noted. We appreciate your feedback as it helps us identify areas that require attention and ensures that we can make necessary improvements to enhance the quality of our rooms.We understand that your overall experience did not meet your expectations, and we sincerely apologize for any dissatisfaction caused. We value our guests' comfort and satisfaction, and we regret that we did not meet these standards for you.We appreciate your honest feedback, as it gives us the opportunity to learn and grow. We hope that you will reconsider staying with us in the future, as we would appreciate the chance to provide you with a more enjoyable and positive experience.Once again, we apologize for any inconvenience caused and appreciate your understanding. If there is anything else we can do to assist you or address any remaining concerns, please do not hesitate to reach out to us.Kind regards,Cameron

8/10 Good

Rachael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Edinburgh stay 23
I stayed here for my birthday trip to Edinburgh with my husband. The room was lovely however we did have a love/hate relationship with the heating as the room was cold on arrival then hot when we had the heating on. It was purely controlled by the radiators and was on 24/7 so was quite hard to manage. The breakfast was great and the Scottish breakfast was particularly amazing. There was a great selection and variety. The busses from outside the hotel were every 10 minutes so provided a great link to the city centre. The room and hotel was clean and well maintained. Our room (202) could however benefit from some privacy glass as our window looked out into a courtyard and we could see in from the hallway when we checked. The staff were all very friendly and welcoming - we would definitely stay here again.
Stayed 2 nights in Dec 2023
Response from Cameron Baxter, General Manager on 15 Dec 2023
Hello Rachael,Thank you for choosing to spend your birthday trip in Edinburgh at our hotel and for taking the time to share your experience with us. We are delighted to hear that overall, you had a lovely stay and enjoyed various aspects of your visit.We apologize for any inconvenience caused by the heating in your room. We understand that it can be challenging to find the right balance, especially when the heating is controlled solely by the radiators. We appreciate your feedback and will review our heating system to ensure a more comfortable and manageable temperature for our guests in the future.We are glad that you enjoyed our breakfast, especially the Scottish breakfast. It is wonderful to hear that the selection and variety provided met your expectations. We believe that a good breakfast sets the tone for the day, and we aim to offer a delicious and satisfying start to every morning.We are pleased to hear that the public transportation links from outside our hotel to the city center were convenient for you. We understand the importance of accessibility and ease of transportation for our guests, and we are glad that it enhanced your overall experience in exploring the city.Thank you for bringing to our attention the concern regarding privacy in room 202. We appreciate your feedback and will take it into consideration as we review our room layouts and amenities for future improvements.We are thrilled to know that our staff were friendly and welcoming throughout your stay. Our team takes pride in providing exceptional service, and it is rewarding to receive such positive feedback from our guests.Once again, we thank you for choosing to celebrate your birthday with us and for your kind words. We look forward to welcoming you back to our hotel in the future. If there is anything else we can do to make your next stay even more enjoyable, please do not hesitate to let us know.Kind regards, Cameron

8/10 Good

Danny

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023
Response from Cameron Baxter, General Manager on 15 Dec 2023
Thanks for the review!

10/10 Excellent

Alan

Stayed 1 night in Nov 2023
Response from Cameron Baxter, General Manager on 27 Dec 2023
Thanks for the 5* review, Alan!

8/10 Good

Jessie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff frirndly & helpful . We were upgraded, room was large veru nice and had a walk in shower.
Stayed 1 night in Nov 2023
Response from Cameron Baxter, General Manager on 26 Nov 2023
Hello Jessie,I'm thrilled to hear that the staff at the hotel were friendly and helpful during your stay. It's always wonderful when the staff goes above and beyond to make guests feel welcome. Being upgraded to a larger room is such a pleasant surprise and I'm glad to hear that it was very nice. The addition of a walk-in shower adds a touch of convenience and luxury to your stay as well. It sounds like you had a fantastic experience and I hope it made your stay even more enjoyable. Thank you for sharing your positive feedback!

10/10 Excellent

Gareth, ABERDEEN

Stayed 3 nights in Nov 2023
Response from Cameron Baxter, General Manager on 15 Dec 2023
Thanks for the 5* review, Gareth.

8/10 Good

Marek

Liked: Staff & service, property conditions & facilities
Personell excellent, cleanless good, meals good.
Stayed 1 night in Nov 2023
Response from Cameron Baxter, General Manager on 19 Nov 2023
Hello Marek,Thank you for your feedback! We're delighted to hear that you found our personnel excellent, cleanliness to be good, and meals to be good. We always strive to provide the best experience possible for our guests, and your comments are truly appreciated. If there's anything else we can do to enhance your stay, please don't hesitate to let us know. We look forward to welcoming you back in the future!

8/10 Good

Graham

Stayed 2 nights in Nov 2023
Response from Cameron Baxter, General Manager on 15 Nov 2023
Hello Graham, thanks for the great feedback!

4/10 Poor

Celeste

Disliked: Cleanliness, property conditions & facilities
Very disappointing
The carpets were atrocious. Looked like someone had dumped bodily fluids. The floor also looked like sparkles were all over like a vacuum didn’t work. The window in the bathroom had no shade and looked across to someone’s apartment. The thermostat would not go lower than 21 and the room was quite hot. The window would only stay open when propped up.
Stayed 1 night in Oct 2023
Response from Cameron Baxter, General Manager on 28 Oct 2023
Hello Celeste,I am sorry to hear that your experience with the carpets, floor, and window amenities was not pleasant. We take all feedback seriously and will make sure to address these issues promptly. Thank you for bringing this to our attention. As for the thermostat, we apologize for the inconvenience and will have our maintenance team investigate this further. We hope that you give us another chance to provide you with a more comfortable and enjoyable stay in the future.Kind regards, Cameron - General Manager

8/10 Good

Darren

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Great staff and food- room 1 noisy, close to delivery bay , not good at 1.50am and facing laundry store- not good when they start doing stuff at 3.30am other that a good hotel
Stayed 2 nights in Oct 2023
Response from Cameron Baxter, General Manager on 14 Oct 2023
Hello Darren,Thank you for sharing your feedback with us. I'm glad to hear that you had a positive experience with our staff and enjoyed the food. However, I apologize for the inconvenience caused due to the noise disturbance from room 1. We understand how frustrating it is to have your sleep disrupted and we will work towards making improvements to ensure that our guests have a peaceful stay. Thank you once again for your valuable feedback and we hope to have to opportunity to welcome you back in the future.Kind regards, Cameron - General Manager

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel in a great location with free parking
Having read some of the reviews on here, I was a little concerned and didn't have particularly high expectations. However, this place was really lovely. We had a fabulous, clean spacious room with a view onto the stadium across the road. The bed was comfy, which is a really important factor for me. We ate dinner in the restaurant the first night and it was lovely. We also ate breakfast both days, which was amazing. The hotel itself is in a fabulous location, with regular buses into town. You can also get the tram from the other side of the stadium. The area of Murrayfield is quiet and mainly residential, but there are some shops, pubs, and restaurants around. The free parking was a huge plus for us. The only negative is that the walls are a little thin and you can hear neighbours, but I think this is true of most hotels. Would definitely stay again, thank you.
Stayed 2 nights in Oct 2023
Response from Cameron Baxter, General Manager on 10 Oct 2023
Hello Laura,Thank you for taking the time to share your review with us. We are thrilled to hear that you had a fantastic stay with us and that we exceeded your expectations. We are glad to know that you enjoyed the spacious and clean room with a view and that the bed was comfy. It's also great to hear that you enjoyed the dinner and breakfast during your stay. We are happy to know that our location was convenient to you, with regular buses and trams available. We are also glad to know that the free parking was a huge plus for you. In regards to the thin walls, we apologize for any inconvenience caused but we are happy to hear that it did not detract from your overall experience. We appreciate your kind words and look forward to welcoming you back for another lovely stay. Thank you.Kind regards, Cameron - General Manager

10/10 Excellent

Monica, West Seneca

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When we checked in, the front desk guy was great! He gave us recommendations for the area and was so so nice! Place was clean and had an old feel about it, so we had to walk up a few flights to our room (front desk guy offered to carry our luggage). The room was small (to be expected as the building was very old) and a bit warm. There was a fan and a window though. They worked out well. We added breakfast to be included in our stay… everything was very good! Ate dinner there one night too. Yummy! We walked to the city center a couple times, then took the bus (easy to navigate). The bud stop was right outside the hotel. I’d stay again, for sure!
Stayed 3 nights in Oct 2023
Response from Cameron Baxter, General Manager on 10 Oct 2023
Hello Monica,Thank you for taking the time to share your feedback with us. We are delighted to hear that you enjoyed your stay with us and found our front desk guy great and accommodating with recommendations for the area. We are glad to know that you found the room clean despite having an old feel and was equipped with a fan and a window that worked well. It's also great to hear that you enjoyed the breakfast and dinner during your stay. We are happy to know that our location was convenient to you, with the bus stop right outside the hotel. We appreciate your kind words and look forward to welcoming you back for another enjoyable stay.Kind regards,Cameron - General Manager

10/10 Excellent

Lindsey

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was lovely! Our favorite part was getting breakfast at the Bothy! Yummmy!!! Super nice staff!
Stayed 2 nights in Oct 2023
Response from Cameron Baxter, General Manager on 10 Oct 2023
Hello Lindsey,Thank you for taking the time to share your experience with us. We are thrilled to hear that you had a lovely stay with us, and that breakfast at the Bothy was your favourite part. We are glad to know that you found our staff super nice, and we will make sure to pass on your compliments to them. We appreciate your kind words and look forward to welcoming you back soon.Kind regards,Cameron - General Manager

8/10 Good

Carolyn

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel and convenient to bus. Good restaurant and bar. Some desk staff not responsive but others very hey helpful
Stayed 2 nights in Sep 2023
Response from Cameron Baxter, General Manager on 28 Nov 2023
Thank you for your feedback! We're glad to hear that you found our hotel to be good and conveniently located near the bus. Our restaurant and bar are also great amenities that we're pleased you enjoyed. We appreciate your comment regarding our desk staff, and we apologize for any non-responsive encounters you had. We'll make sure to address this issue internally and work on improving our overall service. We hope to have the opportunity to welcome you back in the future and provide you with a truly exceptional experience.

10/10 Excellent

Tyler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Couples holiday
The room was beautiful and so comfortable! We loved every minute of our stay!
Stayed 1 night in Sep 2023
Response from Cameron Baxter, General Manager on 29 Sept 2023
Hello Tyler,Thank you for your feedback! We're thrilled to hear that you enjoyed your stay with us and that the room was beautiful and comfortable for you. We take pride in providing a comfortable and relaxing experience for our guests, so it's gratifying to hear that this was reflected during your visit. We wish you all the best and look forward to welcoming you back soon!

10/10 Excellent

Kathy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Cameron Baxter, General Manager on 25 Sept 2023
Thanks for the great feedback, Kathy!Kind regards,Cameron - General Manager

10/10 Excellent

Man Fai

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good
Stayed 1 night in Sep 2023
Response from Cameron Baxter, General Manager on 11 Sept 2023
Hello Man Fai,Thank you for taking the time to leave your review. We appreciate your feedback and are glad to hear that you had a good experience with us. If you have any further comments or suggestions, please do not hesitate to let us know - we are always looking for ways to improve our service and satisfy our guests.Thank you again for your support, and we hope to have the pleasure of hosting you again in the future.Kind regards, Cameron Baxter

10/10 Excellent

Doriane

Liked: Staff & service, property conditions & facilities
Nice hotel for a trip with the family or friends
Stayed 3 nights in Aug 2023
Response from Cameron Baxter, General Manager on 8 Sept 2023
Hello Doriane,Thank you for taking the time to leave a review of your recent stay with us. We are delighted to hear that you found our hotel to be a great option for a trip with family or friends. Our team works hard to provide a comfortable and enjoyable experience for all of our guests, and we're happy to know that you felt well taken care of during your time here. Thank you again for your positive feedback and we hope to have the opportunity to welcome you back in the future.Kind regards,Cameron Baxter, General Manager

8/10 Good

Dr. Christian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
amazingly different
An amazingly different kind of hotel. Very nice staff, large room, fully equipped. Minor issues on curtains and bed-cover. Free parking in the backyard. Very good breakfast, esp. the egg benedict!
Stayed 1 night in Aug 2023
Response from Cameron Baxter, General Manager on 1 Sept 2023
Hello Dr. Christian,Thank you for taking the time to leave such a wonderful review of our hotel! We're thrilled to hear that you enjoyed your stay with us and that our staff, room amenities, and breakfast were up to your satisfaction. We apologize for any minor issues you experienced with the curtains and bed-cover, and we will strive to improve upon these areas. We are also happy to hear that you appreciated our free parking in the backyard. Once again, thank you for choosing to stay with us, and we look forward to welcoming you back in the future!Kind regards,Cameron Baxter, General Manager

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall: 9/10 Our room was behind the hotel so we could hear the trash bins every morning. Hotel Condition: Looks old from the outside but inside it's very modern and chic Location: Easily accessible. It's a 30 mins drive from the airport, right outside there's 2 bus stops and not too far is a tram station. There's a small Tesco nearby as well. Room: Was a bit small but it honestly doesn't matter because we're outside the whole day. I say it's perfect for one or two persons. Bathroom: The shower was an overhead type which was difficult to use if you're female and want to be extra clean in the area. The place has lots of stairs, no elevators for the people who have lots/big/heavy luggages, just a head's up.
Stayed 3 nights in Aug 2023
Response from Cameron Baxter, General Manager on 1 Sept 2023
Hello,Thank you for sharing your experience of staying with us. We are grateful for your positive evaluation of our hotel condition, location, and proximity to nearby amenities. However, we apologize for any inconvenience caused during your stay due to the noise from the trash bins. We will review and address this issue to ensure that we can improve the comfort of our guests. We are also currently exploring options to add an elevator to our facility to support guests with luggage. We value your constructive feedback and hope to have the opportunity to welcome you back soon.Kind regards,Cameron Baxter, General Manager

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property! Had the good fortune of being able to stay in both the main hotel and the house. Fantastic accommodations!!
Stayed 2 nights in Aug 2023
Response from Cameron Baxter, General Manager on 1 Sept 2023
Hello Jeff,Thank you for sharing such a wonderful review of our property! We pride ourselves on having beautiful and comfortable hotel accommodations, and we're thrilled to hear that you had a fantastic stay at both the main hotel and the house. We hope that you enjoyed all of the amenities that we have to offer, and that your time with us was both comfortable and enjoyable. Thank you for choosing to stay with us, and we hope to see you again soon!Kind regards,Cameron Baxter, General Manager

4/10 Poor

Neeraj

Travelled with partner
Disliked: Cleanliness
The 75ft room is too small for anyone. The receptionist (not the lady with long white hair, but the lady during the morning) during our check in and check out was pretty rude when we were enquiring about rooms and services. Rooms were not clean, linens were stained and Wi-Fi wasn’t working properly in our room. There were noises all around the hotel due to doors/creaking floors and outside work. The window in the room faced the portable bathroom which I’m sure everyone will agree is not a pleasant sight early in the morning.
Stayed 2 nights in Aug 2023
Response from Cameron Baxter, General Manager on 1 Sept 2023
Hello Neeraj,We are very sorry to hear that you did not have a pleasant stay with us. We apologize for the inconvenience caused by the room size and the noise. We appreciate your feedback, so we can continue to improve our services and amenities. Additionally, we apologize for the poor interaction with our receptionist and the cleanliness issues you encountered in your room. This is certainly not the standard of service we strive for, and we'll ensure your feedback is reviewed and addressed with the team. We will also review the Wi-Fi connection in your room, and we hope to better accommodate your needs in the future. Thank you for sharing your experience with us and for choosing our hotel. We hope to have another opportunity to provide you with a better stay.Kind regards,Cameron Baxter, General Manager

10/10 Excellent

Ailsa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
We had a lovely one night stay for the rugby, so convenient, great atmosphere and very helpful staff Thankyou would definitely return
Stayed 1 night in Aug 2023
Response from Cameron Baxter, General Manager on 1 Sept 2023
Hello Ailsa,Thank you for taking the time to leave such a lovely review of your recent stay with us. We're thrilled to hear that you had a great time during your visit for the rugby, and that our convenient location and friendly staff made for a wonderful experience. We're delighted that you enjoyed our hotel's atmosphere and found our team so helpful and accommodating. We look forward to welcoming you back in the future and providing you with another fantastic stay. Thank you again for your kind words, and for choosing to stay with us.Kind regards,Cameron Baxter, General Manager

10/10 Excellent

Stefan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely location, excellent customer service and lovely room. Would definitely stay there again.
Stayed 1 night in Aug 2023
Response from Cameron Baxter, General Manager on 28 Aug 2023
Hello Stefan,Thank you very much for your wonderful review! We're so glad to hear that you enjoyed your stay with us and found our location, customer service, and room to be excellent. It was great having you as a guest and we welcome the opportunity to host you again in the future. We aim to create a comfortable and relaxed atmosphere for all our guests and we're thrilled to hear that we hit the mark with you. Thank you again for sharing your positive experience with us and others!Kind regards,Cameron Baxter, General Manager

10/10 Excellent

Lee, New York

Good choice for our three stay in Edinburgh.
Stayed 3 nights in Aug 2023
Response from Cameron Baxter, General Manager on 26 Aug 2023
Hello Lee,Thank you for taking the time to share your feedback following your recent stay with us. We are delighted to hear that you enjoyed your time at our hotel and found it to be a good choice for your three-day stay in Edinburgh.We strive to provide exceptional service to all our guests and it is very rewarding to hear that we were able to meet your expectations. Our location is indeed convenient for exploring the beautiful city of Edinburgh, and we are glad that you were able to take advantage of it during your stay.Thank you for choosing to stay with us, and we look forward to welcoming you back in the near future.Kind regards,Cameron, General Manager

8/10 Good

Patrick

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, especially for the price. Bus stop is close by with frequent stops. Edinburgh centre is within walking distance, about 20min. There’s no air conditioning but there is a fan in the room. It was just adequate. I’d recommend they get more powerful fans.
Stayed 1 night in Aug 2023
Response from Cameron Baxter, General Manager on 7 Sept 2023
Hello Patrick,Thank you for your lovely review and feedback following your recent stay. We're delighted to hear that you thought our hotel was beautiful and great value for money. Our location is a popular feature with our guests, and we're happy to hear that you found it convenient for exploring Edinburgh. We appreciate your comments about the fan in your room, and we will certainly take them onboard to ensure we continue to improve our guests' experience. Thank you for choosing to stay with us, and we hope to welcome you back again soon!Kind regards, Cameron Baxter, General manager

4/10 Poor

Andrew

Travelled with family
The room itself was okay. However, it was not what I had requested. It was close to their meeting rooms and not close to the other rooms stuck at the back of hotel. The washroom was not usable - the sink filled up as you were washing your face or brushing your teeth. The shower did not have a shower curtain or stall it was just part of the entire bathroom. We wanted to order food but we were told the kitchen was closed even though at check-in we were told the kitchen was open until 9:00. Overall, we were extremely disappointed that our room did not represent the pictures and description online.
Stayed 1 night in Aug 2023
Response from Cameron Baxter, General Manager on 26 Aug 2023
Hello Andrew,Thank you for taking the time to share your experience with us. We are sorry to hear that you did not have a satisfactory stay at our hotel.We understand your frustration about not getting the room you requested and our location near the meeting rooms did not meet your expectations. We always strive to meet our guests' requests and we apologize for falling short in this regard.Regarding the washroom issue, we would like to apologize for the inconvenience. We would appreciate it if you could provide us with more information regarding the room number so that we can address the issue. We will also make sure our housekeeping team checks all the bathrooms thoroughly and ensure they are in working condition.We would like to emphasize that we take all guest feedback seriously and we will use your comments to improve the quality of our services.Once again, we apologize for the inconvenience and hope to have the opportunity to provide you with a better experience in the future.Kind regards,Cameron, General Manager

8/10 Good

Catherine

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Overall a decent stay for the money. The staff is about as friendly as the rest of the residents during the August fringe. Bus nearby goes right to all the areas you want to see.
Stayed 1 night in Aug 2023
Response from Cameron Baxter, General Manager on 23 Aug 2023
Hello Catherine,Thank you for taking the time to leave a review of your recent stay with us. We are pleased to hear that you found the value for money to be decent and that the location of our hotel was convenient for your sightseeing needs. We appreciate your feedback regarding our staff and residents, and we will certainly take this into consideration when training our employees to ensure that we are providing the best service possible to our guests. We hope to have the opportunity to welcome you back in the future.Kind regards, Cameron Baxter, General Manager

6/10 Okay

Mohammed

Travelled with family
Unfortunately, it was not what expected for the money I paid. Also, the cleanliness of the hotel is below average.
Stayed 5 nights in Aug 2023
Response from Cameron Baxter, General Manager on 23 Aug 2023
Hello Mohammed,Thank you for your review regarding your recent stay at our hotel. We are disappointed to hear that your experience did not meet your expectations, particularly in regards to cleanliness. We take all feedback seriously and are constantly working to improve the quality of our hotel. We apologize for any inconvenience caused during your stay. We would like to assure you that we have taken proactive measures to address the cleanliness issue you experienced. We hope we have the opportunity to welcome you back in the future and provide you with a much-improved experience. Please do not hesitate to contact us directly should you wish to discuss your experience further.Kind regards,Cameron Baxter, General Manager

6/10 Okay

Ayah, Watertown

Liked: Staff & service
Disliked: Cleanliness
This hotel was good, the room definitely could’ve been cleaner. Food was amazing and the room was a good size. Really close to the bus stop which was convenient.
Stayed 4 nights in Aug 2023
Response from Cameron Baxter, General Manager on 18 Aug 2023
Thank you for taking the time to leave a review. We are pleased to hear that you found our hotel to be good and that you enjoyed the amazing food and the convenient location.We are sorry to hear that the room cleanliness did not meet your expectations. We take cleanliness very seriously and we apologize that we missed the mark on this occasion. We will address this is with our housekeeping team and work on improving the standards of our cleaning services.We appreciate your feedback and comments on the room size. We continuously review the design and layout of our rooms and we are glad to hear that you found it to be a good size.Lastly, we are pleased to hear your feedback regarding the convenience of our hotel's location, which is located close to the bus stop. We take pride in ensuring our guests have easy access to key transportation hubs.Thank you for choosing our hotel and taking the time to share your experience with us. We hope to have the opportunity to welcome you back in the future and deliver an even better stay.Kind regards,Cameron Baxter, General Manager

8/10 Good

Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Cameron Baxter, General Manager on 13 Aug 2023
Thanks for the great review!

8/10 Good

Iris

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was great looking, and the value for the money was decent. Only thing that I'd comment is putting newer bed mattresses (current ones are so comfy), and the breakfast options. If you have your breakfast included, you'll only be getting cold meal options. (eggs, french toast,etc. aren't included and you have to pay for a full meal for that, minimum €15)
Stayed 5 nights in Jul 2023
Response from Cameron Baxter, General Manager on 13 Aug 2023
We're glad to hear that you appreciated the value for money you received during your stay, and that you found the hotel to be great looking. However, we're sorry to hear that you didn't find the bed to be completely comfortable. Feedback regarding guest comfort is important to us and we'll be sure to review your comments with our team. We do understand that we may not have met all your expectations for breakfast during your stay, and we'll review your feedback to see if we can make any improvements. Thank you again for your feedback, and we hope to have the opportunity to welcome you back in the future.

6/10 Okay

Li

Disliked: Staff & service, property conditions & facilities
No room service. The duty manager ( old lady) unfriendly on 2nd night I was staying. She is horrible and fierce to me. @@ I didn’t expect this she doing this to the customer.
Stayed 2 nights in Jul 2023
Response from Cameron Baxter, General Manager on 13 Aug 2023
We're sorry to hear that your experience with our hotel didn't meet your expectations. We apologize for any inconvenience caused by the lack of room service during your stay. Additionally, we're very concerned to hear about your experience with our duty manager. We aim to provide the highest level of customer service to our guests and we're sorry that we fell short in this instance. We would like to assure you that we will address this issue with the duty manager and all members of our team to ensure that our guests are treated with the utmost respect and professionalism. We hope that you will consider staying with us again in the future, as we would welcome the opportunity to make sure your next stay meets and exceeds all your expectations.

8/10 Good

Peter Jonathan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only place to stay on rugby international weekends.
Stayed 3 nights in Jul 2023
Response from Cameron Baxter, General Manager on 13 Aug 2023
Thanks for the kind words, Peter.Kind regards,Cameron

4/10 Poor

Jane

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The first room we were given I'm sure was a lot smaller than the room booked and paid for. There was also a very large, brown (suspicious) mark on the carpet. The furniture had all seen better days and the chair in particular was so worn on the legs and base it shouldn't have been in the room. There was a filthy window onto a scruffy courtyard area. The room seemed to have only been made up for 1 person as there was only one bottle of water and one robe. We were transferred to another room in the house two doors down. The new room - * Also had a dirty carpet although not as bad as the first * The bathroom door didn't shut. This is a ground floor room and when the door swung a jar the main road was visable. * One of the sink plugs didn't work * The room key stopped working on a daily basis. When you are two doors away from reception and it was raining heavily, not good. Even reception were embarrassed at the frequency of this happening. We also witnessed another guest having to have his key reset so obviously a common problem * One of the plugs crackled and another worked intermittently - safe? * The phone socket came away from the wall * The bluetooth didn't work and in fact also came away from the wall exposing the workings - safe? * The blinds were filthy and one of them only came half way down * One of the pillowcases was stained and it took two days of leaving a note clearly asking for it to be changed. Just avoid, especially if staying more than one night.
Stayed 3 nights in Jul 2023
Response from Cameron Baxter, General Manager on 13 Aug 2023
We're sorry to hear that your experience with our hotel didn't meet your expectations. We apologize for any inconvenience caused by the condition of the first room you were given, and for the cleanliness issues you experienced. We take these matters very seriously and are disappointed to hear that we fell short in this instance. We have addressed these issues with our housekeeping and maintenance team to ensure that these problems are resolved immediately. We regret to inform you that the second room you were transferred to also had issues. We apologize for the inconvenience caused by the bathroom door not shutting, sink plug not working, and the key card not working daily. These issues have been addressed with our maintenance team. We have also addressed the issue with the filthy blinds and stained pillowcase with our housekeeping. Our guests' satisfaction is our top priority and we apologize for not meeting your expectations. We would like to welcome you back and we can promise you that we will do everything we can to exceed your expectations.Kind Regards,Cameron, General Manager

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023
Response from Cameron Baxter, General Manager on 13 Aug 2023
Thanks for the great review!

2/10 Terrible

Bonnie

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Nice building but old and dirty. Owner needs to put some $$$ into it. Windows don’t open, cobwebs everywhere, dirty and in desperate need of a paint job.
Stayed 10 nights in Jun 2023
Response from Cameron Baxter, General Manager on 13 Aug 2023
Thank you for taking the time to share your experience. We apologize for any inconvenience caused by the issues with our building during your stay. We would like to assure you that we take our guests' comments seriously and have already taken action to improve the situation. We are sorry to hear about the cobwebs and agree that cleanliness is essential to our guests' comfort. We have addressed this issue with our housekeeping team to ensure that all our rooms are thoroughly cleaned and maintained. We are also aware of the need for a paint job and have already scheduled a renovation plan to improve the overall look of our hotel. Once again, thank you for your constructive feedback. It is only with comments such as yours that we can continue to improve our services and accommodation. We hope you will consider staying with us again in the future, and allow us to show you our commitment to providing our guests with the best possible experience.Kind regards,Cameron Baxter

10/10 Excellent

Elizabeth

Stayed 2 nights in Jun 2023
Response from Cameron Baxter, General Manager on 13 Aug 2023
Thanks for the great feedback Elizabeth!Kind regards,Cameron, General Manager

2/10 Terrible

Bonnie

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Beautiful building but old and needs a lot of work. Cobwebs everywhere. Windows don’t open, in desperate need of renovations. Owner needs to spend some money to bring it up standard. Very expensive for what u get. Won’t stay there again, just not worth it.
Stayed 6 nights in Jun 2023
Response from Cameron Baxter, General Manager on 13 Aug 2023
Thank you for sharing your recent stay experience at our hotel. We are sorry to hear that you were not entirely satisfied with the condition of our property. As a historic building, we aim to preserve the charm and ambiance of our hotel, but we recognize that some elements may require updates and renovations. We apologize for any inconvenience caused by the lack of fresh air due to windows not opening. We are addressing this with our maintenance team. We have also addressed the cleanliness issues with our housekeeping team as guest comfort is our top priority. We are committed to delivering an exceptional experience, and we fell short on this occasion. We understand your frustration with the cost but can assure you that our prices are competitive with other similar properties in our area. We will take your feedback into consideration to improve our services. We hope you will consider staying with us again in the future and give us the opportunity to show you the improvements we have made.Kind regards,Cameron, General Manager

10/10 Excellent

maureen, soldotna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This is a wonderful place. Old architecture and wonderful rooms, dining, historic. Right on the bus routes. So enjoyed this place!
Stayed 2 nights in Jun 2023

8/10 Good

Julia Gray

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff helpful. Restaurant was fine. Room very very small, and no elevator. Not the worst but not the best
Stayed 1 night in Jun 2023

8/10 Good

Polly

Stayed 3 nights in May 2023

8/10 Good

Jamila

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023