Ratings based on 250 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
96% of guests recommend
4.7 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveller from Australia

Practical notes

Posted 21-Jul-2014
Pros: Position
Cons: Stock up the bar, and maybe get more wineglasses so you don't have to was a glass every time someone order a wine.
5 out of 5
Recommended
for Everyone
by A verified traveller

Convenient hotel to visit Edinburgh.

Posted 21-Jul-2014
Pros: Good location, friendly staff
Cons: Air conditioning (hotel says it is being installed).
Location: Edinburgh Castle, The Royal Mile.
Very nice hotel. Comfortable. Close to the Royal Mile if doing tourist activities. Close to the train station which makes it easy to get to. Took a bus from Edinburgh airport to the train station for cheap transport. Staff is very friendly and accommodating. Only complaint was no air conditioning at the time but the hotel says it is having one installed. High recommended.
3 out of 5
by A verified traveller from Hertford

Central location

Posted 21-Jul-2014
Pros: Central location
Cons: Provide means to cool down as well as warm up!
Right at the foot of Waverley Bridge you cannot get more central than this! Staff were pleasant on check in and the bar area was nice. Rooms clean and comfortable if a little small. However, there was no air conditioning in the room - granted not a year round problem for Edinburgh, but on one of the hottest days of the year it was absolutely baking (<30C) and, with the window barely opening and facing an alley, no way to cool down.
Comment from Hotel Management
22-Jul-2014 by Ronny Wittmann, Hotel Management
Dear Darren, Thank you very much for your feedback regarding your recent stay with Motel One Edinburgh-Royal. We appreciate your kind words and are glad to hear that you enjoyed your stay with us. As you pointed out, air conditioning is not typically a year round problem for Edinburgh but we are aware of the difficulties we have with cooling the rooms during the summer. As a result of guest feedback we are installing air conditioning which will service all guest bedrooms. We are hoping to have this completed by mid August. We hope that you will return to the hotel in future.
4 out of 5
Recommended
for Everyone
by A verified traveller from NEWMARKET, ON

NICE HOTEL CLOSE TO TRAIN STATION AND DOWNTOWN

Posted 20-Jul-2014
Pros: VERY CLEAN AND CLOSE TO EVERYTHING INCLUDING TRANSPORTATION
Cons: TOILETRIES IN ROOMS. NOT VERY GOOD CIRCULATION IN ROOMS. GOT QUITE WARM LATE AFTERNOONS.
Location: VERY WELL SITUATED TO TRAIN STATION. EASY TO WALK TO ALL DOWNTOWN ATTRACTIONS: HIGH STREET, PRINCES GARDEN, CASTLE, ROSE STREET, SCOTT MONUMENT, ETC
ROOMS SMALL BUT EFFICIENT. ALL AMENITIES VERY NEW AND CLEAN. NO WASTED SPACE. NO VIEWS FROM WINDOW BUT EXTREMELY CLOSE TO ALL TOURIST HAUNTS, HIGH STREET, CASTLE ETC.
5 out of 5
Recommended
for Everyone
by A verified traveller from sedbergh

Nice hotel. Close to shops

Posted 14-Jul-2014
Fab stay. Friendly staff always at reception. Nice clean room and bathroom. Very busy hotel too! Will be going back there next time! :-)
5 out of 5
Recommended
for Everyone
by A verified traveller from New Zealand

Fabulous hotel in the centre of city

Posted 13-Jul-2014
We arrived by train and motel one was just across the road. Very central location to all main attractions and touring buses. Good restaurants nearby great shopping.
5 out of 5
Recommended
for Everyone
by A verified traveller from Aberdeen

Great central location 5mins from Waverley station

Posted 09-Jul-2014
Pros: The location, cost of room and decor of hotel. And of course the staff
Cons: Instructions re air conditioning. Perhaps courtesy biscuits for the tea and coffee provided. Hotel information in the room.
Location: Location is perfect. Every tourist attraction within easy reach on foot. The dungeons across the road, the Royal Mile 5mins up the hill
Was able to check in earlier which meant we could get out and enjoy our first day. This was especially helpful as I was there with my 10year old grandson. Room was very warm and no instructions for air conditioning. As we were only there one night the size of the room wasn't a problem. It had everything we needed. All staff were very pleasant and helpful.
4 out of 5
Recommended
for Everyone
by A verified traveller from Melbourne

Great location, comfortable room

Posted 05-Jul-2014
Pros: The rooms are newly fitted out and nicely decorated. The location is excellent.
Cons: Access to rooms is very awkward if you're not in the front building. This should be rectified, and in the meantime made clear in room descriptions.
Location: Airport bus stops opposite, Waverley railway station is also opposite. Walking distance to most tourist attractions in Edinburgh.
The room was fine, as were the staff we dealt with. This is a reasonably basic hotel, so no room safe, fridge/minibar or telephone. There was a hair dryer, but no power point in the bathroom. The bed was comfortable, but double beds are equipped with two single beds, which is odd. The main negative is that the hotel is spread across two buildings and there only seems to be access between them on the fifth floor. We were on the fourth floor and had to take the lift to the fifth, walk around a number of corridors, down a few steps, through a door, then down a full flight of stairs and through two more doors to get our room. This is awkward when carrying luggage. It was still a satisfactory stay: the bed was comfortable, the bathroom well appointed and we were close to many pubs and restaurants, the railway station, bus from the airport and all the major tourist attractions.
5 out of 5
Recommended
for Everyone
by A verified traveller from Melbourne, Australia

Great Choice in Edinburgh

Posted 04-Jul-2014
Pros: Close proximity to railway station and all the sights and restaurants and cafes
Location: Close to the railway network, Castle, Palace ( though Queen was in residence at the time I was there), Royal Yacht Britannia, Golden mile .
Great location to all the main sights and railway station. Staff very friendly, decor modern and always very clean. I would recommend Motel - One Edinburgh highly.
2 out of 5
by A verified traveller

Nice room, terrible Service!

Posted 30-Jun-2014
Pros: The room
Cons: Service
I booked the hotel on behalf of someone else who was flying over from Germany for a 1 night stay. Having called on Friday afternoon to ask if there was any possibility of an earlier check in than 3pm. I was advised guaranteed check in was 3pm but rooms normally become available from 12pm onwards and to call on Sat morning or pop in to the hotel which was fine. Following on from this, I did just that and when I spoke with a male member of staff at the check in desk, he advised there had been system issues in the morning so wasn't sure if an earlier check in would become available but he would call me as soon as one did become available. I didn't receive any call and when I called the hotel 6/7 times between 1pm and 2pm to see if there was any update, nobody answered the phone. The worst part of all of this was that when we eventually did arrive at the hotel to check in after 3pm and raised explained that I wasn't happy about not receiving any phone call but more so at the fact that nobody was answering the phone despite trying several time, I was met with the response that they were short staffed and that's why nobody answered the phone. Considering the price I paid for the room, being short-staffed isn't an acceptable excuse for not answering the telephone for an hour. Terrible service however my friend advised the room was nice to end on a positive note. Won't be returning to the hotel again I'm afraid, disappointing.
Comment from Hotel Management
03-Jul-2014 by Ronny Wittmann, Hotel Management
Thank you very much for your feedback regarding your recent stay with Motel One Edinburgh Royal. I would like to take this opportunity to apologise on behalf of the hotel for the problems you have encountered. At Motel One we strive to provide the best customer service and guest experience possible. As a result we always try to adhere to guest requests such as early check ins. As our reservations team explained, this is not always possible but we do our best to accommodate such requests when possible. When it is not possible to provide an early check in our reception team are more than happy to help store your luggage free of charge to allow guests time to go and explore our wonderful city. Unfortunately, due to a system error on the day of check in we were unable to offer an early check in to your guest. The system outage occurred in all of our properties worldwide and lasted until past lunchtime. This was an unforeseen circumstance that was challenging for our reception team to deal with. I can assure you that this type of outage and the knock on effect is not common in Motel One and I am very sorry that it affected your guests stay in such a negative way. We apologise for the negative experience and hope that it will not deter you from returning to another Motel One in future.
Comment from Hotel Management
03-Jul-2014 by Ronny Wittmann, Hotel Management
Thank you very much for your feedback regarding your recent stay with Motel One Edinburgh Royal. I would like to take this opportunity to apologise of behalf of the hotel for the problems you experienced during your stay. At Motel One we strive to ensure we provide the best level of customer service possible for our guests and I apologise that we missed the mark on this occasion. As was explained to you by our reservations team we do our best to provide early check ins wherever possible but this cannot be guaranteed. On the weekend that you stayed with us our computer system went down until lunchtime which unfortunately prevented us from providing any early check ins for our guests. I apologise that these technical difficulties had a knock on effect for your traveller and would like to assure you that this is not normal Motel One standards. We are sorry that the service received has put you off returning to the hotel and I hope that if you do decide to stay with any hotels in the Motel One group you will see that this is not our normal service.