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Reviews of Marine North Berwick

5 out of 5
Marine North Berwick
Cromwell Road 18, North Berwick, Scotland

Reviews

9.0

Wonderful

Rating 10 - Excellent. 117 out of 173 reviews" "
Rating 8 - Good. 29 out of 173 reviews" "
Rating 6 - Okay. 16 out of 173 reviews" "
Rating 4 - Poor. 6 out of 173 reviews" "
Rating 2 - Terrible. 5 out of 173 reviews" "

9.4/10

Cleanliness

8.8/10

Staff & service

9.4/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Thomas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property if your going to play golf.
Stayed 1 night in Mar 2024

10/10 Excellent

Schirin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing service especially from Samuel at the Bass Rock Bar. The spa facilities are also great all in all super relaxing stay!
Stayed 3 nights in Mar 2024

10/10 Excellent

Christopher, Edinburgh

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Feb 2024

6/10 Okay

Amy

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The actual hotel was beautiful and lovely scenic views. I didn’t receive any upgrade for VIP member on Expedia and I did not receive a response to my two email complaints I made for my stay. I didn’t find the staff particularly helpful- they were rude. The rooms had the heating blasting all during the night so my family couldn’t sleep. We raised this but staff on reception didn’t do anything about it and were too busy laughing with each other in the background to do anything about it. Spa was fabulous and rooms were lovely- bathroom was dated.
Stayed 1 night in Feb 2024

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Top class hotel
Stayed here for two nights excellent 4 star hotel food excellent with excellent service.Hotel has many rooms all seem to be individual however our room was a bit of an odd shape with a small window overlooking the front of the hotel and a bathroom that was very difficult to get into i.e. when opening the door you had to squeeze through between the open door and the sink you had to be rather slim to do this! The water pressure when filling the bath (as we were on the third floor) is very low so you will need to wait a while to fill the bath. Breakfast is waiter served great choice full English and alternative choices and self service for all fresh bakery bread fruit.etc. Nothing was too much trouble. The hotel is in an fantastic location with a spa that includes an ice room sauna, steam room and heated pool and outside small jacuzzi pool. Would definitely come back.
Stayed 2 nights in Dec 2023

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff were excellent, polite and efficient.
Stayed 2 nights in Dec 2023

10/10 Excellent

Jillian

Stayed 2 nights in Dec 2023

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Lorna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful,
Delighted with the stay. Upgraded to a sea view and reception staff fantastic.
Stayed 1 night in Dec 2023

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent overnight spa break
Overnight stay was excellent from initial check in (early!) to checkout. Staff were very friendly and helpful and the hotel had been restored beautifully. The spa is superb, especially the hydro therapy pool outside. Breakfast was really good with great produce and choice. Will definitely be back!
Stayed 1 night in Dec 2023

8/10 Good

S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

6/10 Okay

Pauline

Stayed 1 night in Oct 2023

8/10 Good

Frances, Felton

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stunning location. Impressive entrance and reception area. Some parts of the bedrooms have been renovated others ready to be done. Friendly staff. Lovely food.
Stayed 1 night in Oct 2023

10/10 Excellent

Robert

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent break - thankyou
Stayed 4 nights in Oct 2023

10/10 Excellent

Gary, Charlotte

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome place, hope to be back!
Stayed 3 nights in Sep 2023
Response from Jamie, Front Office Manager on 4 Oct 2023
HelloI am delighted you had a great stay with us and we look forward to welcoming you back.Kind Regards

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
MUST STAY!! This hotel exceeded my expectations from the moment I booked my stay to when I checked out. -They helped me organize my transportation from the train station in Edinburgh to the hotel. -They were always great at communicating, answering my pre-arrival questions, and quick to reply. -Check-in was great and the employees were very welcoming. -The room was amazing, well kept, clean, traditional, great view, comfy bed and pillows...loved it! -The grounds are top notch. Beautiful view and location, great golf course, nice benches on the water to enjoy the views and look out at the water. -Great location, beautiful neighborhood, quiet and safe, and a perfect short walk to the main downtown area with great shops, restaurants, all the touristy things, and the train station. -Restaurant food/beverage options were all great! Had phenomenal fish and chips, great local beer and liquor selections, nice morning breakfast, and lovely seating and dining location options throughout the lobby and downstairs common areas. All the servers and bartenders were nice, knowledgeable, and made the experience even better. -The prices for everything were very reasonable. I would have paid more for the room, the food, the logoed items they sell, etc. Great quality, great value. If you are ever even near North Berwick, you need to check out this hotel! Stay here if you can, or even stop in for some food or a drink. This was my first visit, and I cannot wait to return!!
Stayed 2 nights in Sep 2023
Response from Jamie, Front Office Manager on 4 Oct 2023
Hello RyanWe loved having you staying with us and we are so happy you enjoyed your stay so much with us.We can't wait to welcome you back to the hotel again soon.Kind Regards

10/10 Excellent

Jacqueline

Stayed 1 night in Sep 2023
Response from Jamie, Front Office Manager on 4 Oct 2023
HelloI am delighted you had a great stay with us and we look forward to welcoming you back.Kind Regards

10/10 Excellent

Lynda

Stayed 7 nights in Sep 2023
Response from Jamie, Front Office Manager on 4 Oct 2023
HelloI am delighted you had a great stay with us and we look forward to welcoming you back.Kind Regards

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In this golf vacation we stayed in 4 hotels. The Marine hotel, by far had the best food and service of them all. Sits right on the North Berwick golf course with great views of the course and coast line. One not like would be they could do with a ramp at the front to get suitcases from street level to the hotel door.
Stayed 1 night in Aug 2023
Response from Jamie on 6 Sept 2023
Thank you for the review, David! I am delighted to hear that we were the standout of the 4 hotels you stayed in during your golfing trip. I appreciate your comments regarding the ramp and have taken note of this. Hopefully we will see you back at the hotel again.

10/10 Excellent

Taylor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Jamie on 6 Sept 2023
Thank you for the 5 out of 5!

10/10 Excellent

Frances

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel. Lovely location. Rooms are nicely decorated but en-suite needs updating. Public area are very welcoming with amazing views
Stayed 2 nights in Aug 2023
Response from Jamie, Front Office Manager on 4 Oct 2023
HelloI am delighted you had a great stay with us and we look forward to welcoming you back.Kind Regards

6/10 Okay

Vhairi

Liked: Cleanliness, staff & service
The room was very small. Difficult to move around even with 2 people. Bathroom was falling to pieces, shower rubber hanging off, door scraped, toilet would not flush properly and the shower had no pressure, almost impossible to wash my hair in it. Staff were lovely and food was good
Stayed 1 night in Aug 2023
Response from Jamie on 6 Sept 2023
Thank you for your feedback. I am sorry to hear that your bathroom was not up to the standards we would expect. I apologise that you had to experience this during your stay. I have passed on your comments to our maintenance team so they can rectify these issues. I am pleased that everything else during your stay was enjoyable.

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely old hotel, friendly staff
Stayed 2 nights in Aug 2023
Response from Jamie on 6 Sept 2023
Thank you for your review. I am so pleased to hear that you enjoyed your stay with us. We look forward to welcoming you back again soon.

8/10 Good

Deborah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a last minute booking and a great find. We only stayed 1 night but I wish we had booked for longer! We loved the spa facilities. One small thing spoilt the 5star experience - being a hotel next to a golf course we would have hoped the guests follow golf club etiquette and not make a FaceTime call on loud speaker for all to hear. Staff should have politely asked the person in question to stop. The lounge area was spacious and the views amazing but this selfishness was disappointing.
Stayed 1 night in Aug 2023
Response from Jamie, Front Office Manage on 22 Aug 2023
Thank you for your feedback. I appreciate your comments and take them on board. We do hope to welcome you back to the hotel again soon.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service
Stayed 3 nights in Aug 2023
Response from Jamie, Front Office Manage on 22 Aug 2023
Thank you for your review. I hope to welcome you back to the hotel again soon.

10/10 Excellent

Mhairi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An enjoyable stay
The bedroom was beautifully decorated and we had a great view, overlooking the golf course and sea. Only issue was the room was very warm with no air conditioning and we coild only open the window about 10cm for fresh air, which wasn't really enough. We had drinks that were reasonably priced and we really liked the pool and outdoor spa pool. It is a short walk from the town centre which was ideal for us. Wd would definitely return.
Stayed 1 night in Jul 2023
Response from Jamie, Front Office Manage on 22 Aug 2023
Thank you for your review. I am glad to hear that your overall stay with us was enjoyable and we do hope you will return again soon.

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Jamie on 18 Jul 2023
Good Afternoon AndrewThank you for the great review.I am delighted to hear you had such an enjoyable experience with us.We look forward to welcoming you back again soon.Kind Regards,Jamie

10/10 Excellent

David, Riverside

Stayed 1 night in Jul 2023
Response from Jamie, Front Office Manage on 22 Aug 2023
Thank you for the great review. We hope to welcome you back to the hotel again soon.

10/10 Excellent

charles

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff. Renovations were great.
Stayed 1 night in Jul 2023
Response from Jamie on 13 Jul 2023
Good Afternoon CharlesThank you for your review.I am glad you like our renovations & the interactions with our staff were good.We look forward to seeing you back at the hotel soon.Kind Regards,Jamie

8/10 Good

stephen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Only drawback to property is difficulty in opening windows to try and get fresh air into room. No air conditioning in property
Stayed 1 night in Jul 2023
Response from Jamie on 13 Jul 2023
Good Afternoon StephenThank you for your feedback.I appreciate you letting us know of the issue you had in your room so we can get this looked at and rectified.I am glad to hear that overall you had an enjoyable stay with us.Kind Regards,Jamie

10/10 Excellent

Surj

Liked: Cleanliness, staff & service, property conditions & facilities
Recently refurbished - this fabulous hotel is set on the water next to Bass Rock. The views over the golf course, sea and the rocks are brilliant. The staff and service are truly 5 star and the food in the restaurant and in the bar are delicious - we ate here almost every night.
Stayed 3 nights in Jul 2023
Response from Jamie on 13 Jul 2023
Good Afternoon SurjThank you for your review.I am so glad to hear your experience with us was a good one and you liked our new renovations. We are also big fans of the views from our hotel!We look forward to welcoming you back to the hotel shortly.Kind Regards,Jamie

10/10 Excellent

Clare

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023
Response from Jamie on 13 Jul 2023
Good Afternoon ClareThank you for your review.I am glad to hear you had a great experience with us.Kind Regards,Jamie

10/10 Excellent

David

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for our golf holiday
Stayed 1 night in Jun 2023
Response from Jamie on 13 Jul 2023
Good Afternoon David,Thank you for your review.We have to agree that we are a perfect location for a golf holiday!I look forward to welcoming you back to the hotel for another golf holiday soon.Kind Regards,Jamie

10/10 Excellent

Shona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Jamie on 13 Jul 2023
Good Afternoon ShonaThank you for your review.I am glad to hear that you have a great experience with us.I look forward to welcoming you back soon.Kind Regards,Jamie

10/10 Excellent

Mitchell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Jamie on 13 Jul 2023
Good Afternoon MitchellThank you for your review.I am so glad to hear you had a great experience with us and we look forward to welcoming you back to the hotel shortly.ThanksJamie

8/10 Good

Garry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad and restaurant prices pretty expensive
Stayed 1 night in Jun 2023
Response from Jamie on 13 Jul 2023
Good Afternoon GarryThank you for your feedback.We have taken your comments on board and hope that the price of the restaurant won't stop you from returning to us again in the future.Kind Regards,Jamie

10/10 Excellent

Nicola

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Apr 2023
Response from Jamie on 13 Jul 2023
Good Afternoon NicolaThank you for your review.I am so happy to hear you had an enjoyable experience with us and we look forward to welcoming you back to the hotel soon.Kind Regards,Jamie

8/10 Good

Justin, London

Stayed 1 night in Jun 2023
Response from Jamie on 13 Jul 2023
Good Afternoon JustinThank you for the review.I am delighted to hear you had a great experience with us. I look forward to welcoming you back to the hotel soon.Kind Regards,Jamie

10/10 Excellent

Anne

Stayed 1 night in Jun 2023
Response from Jamie on 13 Jul 2023
Good Afternoon AnneThank you for your review.I am so happy to hear that you had a great experience with us and we look forward to welcoming you back to the hotel soon.Kind Regards,Jamie

10/10 Excellent

Derrick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Jamie on 13 Jul 2023
Good Afternoon DerrickThank you for the 5 out of 5 score!We are delighted you had an great stay with us and we look forward to seeing you in the future soon.ThanksJamie

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb
Great night away, lovely walks which the dog loved. Nice bars and restaurants nearby. Used the spa which was fantastic. Breakfast was superb. Staff lovely and friendly, will definitely return.
Stayed 1 night in May 2023
Response from Jamie on 13 Jul 2023
Good Afternoon SandraThank you for your lovely review.I am delighted to hear that you had an enjoyable stay with us and we look forward to welcoming you back to the hotel soon.Kind Regards,Jamie

10/10 Excellent

Anne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The views from the bar and restaurant are stunning. The rooms are furnished in a traditional style and to a high standard. Staff were friendly and helpful. Will definitely return as we didn’t manage to find time to use the Spa but it looked great.
Stayed 1 night in May 2023
Response from Jamie on 13 Jul 2023
Good Afternoon AnneThank you for the great review. We are so pleased to hear that you had an enjoyable experience with us and we look forward to welcoming you back again soon.Kind RegardsJamie

8/10 Good

William

Stayed 4 nights in Mar 2023

8/10 Good

Peter

Stayed 4 nights in Apr 2023

10/10 Excellent

Jeremy

Stayed 2 nights in Apr 2023

10/10 Excellent

Ninian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The marine is a lovely seafront hotel with great facilities

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant Experience
Had a fantastic time at the hotel. 10/10 Very minor details but the phone wasn't working properly so had to ring down a number of times. Staff brilliant, food brilliant and experience brilliant. Overall 10/10.
Stayed 2 nights in Mar 2023