Ratings based on 466 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
95% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveller

Hervorragende Lage, schönes, sauberes Hotel

Posted 19-May-2015
2 Gehminuten zur Royal Mile bzw. zum Parlamentsgebäude Sehr freundliches Hotelpersonal mit Ausnahme des "Frühstückmanagers", der einen Minuten warten lässt um einen Platz zuzuweisen und das noch unfreundlich. Das Frühstück selbst hat eine beschränkte Selektion. So fehlen frischer Käse / Frischwurst (nur Gekochter Schinken und Bacon)
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Denver, CO

Great Surprise

Posted 15-May-2015
When we booked we requested a single queen. On arrival we were booked into a beautiful large L-shaped room with a king bed and a sitting room with its own tv. Very nicely appointed with a red tartan spread, heated mirror and towel rack. Spent two comfortable nights.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom London

I have high standards. And this was Excellent!

Posted 12-May-2015
very comfortable bed. Big. good for tall people. Excellent staff. Quiet. Perfect distance where you can easily walk to places. About £20 from EDI airport.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Chicago

great service

Posted 04-May-2015
Cons: I had a small laundry issue--it took about 36 hours for my laundry to be returned when I sent it out. And the laundry prices were exorbitant.
Location: everything is nearby!!
I stayed two nights before a 3-night conference also held in this hotel, for 5 total nights. The location was great--very easy to get to everything, with just a few minutes' walk to Arthur's Seat, Holyrood, and Parliament, and maybe 15 minutes (uphill) to the castle, 15 minutes to the heart of New Town. The room was surprisingly spacious, very comfortable. The staff were incredibly helpful and lovely, at all hours. The breakfast was very good. For the conference, we were taken care of so incredibly well, with every detail--from room set up to what time to bring fresh tea, from opening the upstairs bar just for us to answering our every need. I would love to have another conference here!
3 out of 5
Recommended
for Everyone
by A verified travellerfrom Windsor, UK

Posted 01-May-2015
Pros: The bar area was really nice for a couple of pre dinner drinks. Again, the location was the real seller for us.
Cons: The overall cleanliness of the room (110) was lacking in some arrears-lots of dust in the wardrobe & the bathroom hadn't seen a deep clean in a while
Location: The location was perfect for us as we could walk up the Royal Mile from the hotel easily.
The majority of staff we encountered were polite and helpful. The room was comfortable and the location ideal. We asked for breakfast to be delivered on the Saturday morning as a treat at a total cost of £40. It was a complete rip off. The eggs were disgusting, the toast didnt arrive and spolied the start to our day. I have seen similar comments in regards to the breakfast and the reply of "oh we will address" it - but it is still clearly being overlooked.
3 out of 5
Recommended
for Everyone
by A verified travellerfrom Gaming, Austria

Posted 30-Apr-2015
Pros: The localization of the hotel
Breakfast price is too high considering the quality offered. The daily cleaning of the room especially of the bathroom was not satisfactory. TV channels are only in English; there are no TV programms available in other languages.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom p

Top hotel, heerlijke bedden

Posted 28-Apr-2015
Heerlijke bedden, op een geweldige lokatie in de oude stad. Goed en vriendelijk personeel.
3 out of 5
Recommended
for Couples
by A verified travellerfrom Sussex

Posted 16-Apr-2015
Pros: Communal areas, Concierge.
Cons: Cleanliness, pricing.
Location: Not great as a good walk from any shopping uphill. No views, certainly more business not a holiday destination.
Average, needs updating, especially heating methods, fridge, etc in the bedrooms but basics good like shower unit and bed, however needed cleaning much more thoroughly as bath grimy, hairs in bed. Disappointed to find a charge of £15 for breakfast and £3 credit card charge and £1 donation added to Bill with no notification. Communal areas well looked after. Would use for business but not leisure. Friendly helpful concierge.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 12-Apr-2015
Cons: The twin room was very nice, but did not have the charming decor of the double room.
Location: Excellent location. We were able to walk to almost every place we wanted to visit.
We chose this hotel because of its location and parking availability. I would choose it again because of its location and the comfy beds! Our double room was so charming and very clean. Our daughters twin room was comfortable but not as nicely decorated. The staff was super nice and accomdating. Would definately book here again!
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 08-Apr-2015
Hotel très bon rapport qualité prix et surtout bien placé.