Ratings based on 449 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
95% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified travellerfrom Windsor, UK

Posted 01-May-2015
Pros: The bar area was really nice for a couple of pre dinner drinks. Again, the location was the real seller for us.
Cons: The overall cleanliness of the room (110) was lacking in some arrears-lots of dust in the wardrobe & the bathroom hadn't seen a deep clean in a while
Location: The location was perfect for us as we could walk up the Royal Mile from the hotel easily.
The majority of staff we encountered were polite and helpful. The room was comfortable and the location ideal. We asked for breakfast to be delivered on the Saturday morning as a treat at a total cost of £40. It was a complete rip off. The eggs were disgusting, the toast didnt arrive and spolied the start to our day. I have seen similar comments in regards to the breakfast and the reply of "oh we will address" it - but it is still clearly being overlooked.
3 out of 5
Recommended
for Everyone
by A verified travellerfrom Gaming, Austria

Posted 30-Apr-2015
Pros: The localization of the hotel
Breakfast price is too high considering the quality offered. The daily cleaning of the room especially of the bathroom was not satisfactory. TV channels are only in English; there are no TV programms available in other languages.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom p

Top hotel, heerlijke bedden

Posted 28-Apr-2015
Heerlijke bedden, op een geweldige lokatie in de oude stad. Goed en vriendelijk personeel.
3 out of 5
Recommended
for Couples
by A verified travellerfrom Sussex

Posted 16-Apr-2015
Pros: Communal areas, Concierge.
Cons: Cleanliness, pricing.
Location: Not great as a good walk from any shopping uphill. No views, certainly more business not a holiday destination.
Average, needs updating, especially heating methods, fridge, etc in the bedrooms but basics good like shower unit and bed, however needed cleaning much more thoroughly as bath grimy, hairs in bed. Disappointed to find a charge of £15 for breakfast and £3 credit card charge and £1 donation added to Bill with no notification. Communal areas well looked after. Would use for business but not leisure. Friendly helpful concierge.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 12-Apr-2015
Cons: The twin room was very nice, but did not have the charming decor of the double room.
Location: Excellent location. We were able to walk to almost every place we wanted to visit.
We chose this hotel because of its location and parking availability. I would choose it again because of its location and the comfy beds! Our double room was so charming and very clean. Our daughters twin room was comfortable but not as nicely decorated. The staff was super nice and accomdating. Would definately book here again!
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 08-Apr-2015
Hotel très bon rapport qualité prix et surtout bien placé.
4 out of 5
Recommended
for Everyone
by A verified traveller

Perfect! Just what the Doctor ordered.

Posted 07-Apr-2015
We arrived mid afternoon. Valet parking! Speedy Reception staff checked us in and we received an upgrade. Quick walk in the park then off to the Spa. Really enjoyable time, swimming and massages. Splendid meal in the restaurant. Good nights sleep followed by another Splendid breakfast. Perfect!
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Perth

Good hotel

Posted 05-Apr-2015
Stayed for one night. Good location near bottom of Royal Mile. Nice quite room on ground floor.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Shetland

Spa Hotel close to Royal Mile

Posted 10-Mar-2015
Pros: The SPA and swimming pool were fab.
Cons: Little touches such as bottled water, better biscuits, more tea and coffee making stuff, such as hot chocolate and more milk.
Location: Central location for shops and historic Edinburgh and also Arthur's Seat.
We had a lovely stay. Good breakfasts. Central location for shops and historic Edinburgh and also Arthur's Seat.
3 out of 5
Recommended
for Everyone
by A verified travellerfrom Madrid

Hotel cómodo con mantenimiento mejorable

Posted 04-Mar-2015
Pros: La amplitud de habitaciones, comodidad y limpieza. Cerca del Parlamento Escocés.
Cons: El mantenimiento de las habitaciones, la atención en recepción
Location: Cerca del Parlamento Escocés.
Ya al hacer el check-in se nos pidió el pasaporte pese a ser ciudadanos CE, cosa que le hice saber al recepcionista pero insistió, se los dimos y al final me tocó rellenar datos de la ficha a mí. ¿Y si no hubieramos tenido los pasaportes? Por otro lado, todas las pantallas de las lámparas de la habitación tenían la sujección rota, por lo que colgaban de formas raras de las lámparas; lo comuniqué la misma noche de llegada y el día de marcha (4 días después) seguían igual; a la salida, la chica que me atendió mostró sorpresa, como que no tenía ni idea. Las habitaciones son cómodas y amplias. La limpieza está bien. Sobre el personal nos quedó la sensación de que "pasaban" de lo que les dijimos.