Ratings based on 30 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
93% of guests recommend
4.1 Room cleanliness
4.4 Service & staff
3.9 Room comfort
3.6 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
for Everyone
by A verified travellerfrom Stafford

Good location, friendly staff

Posted 07-Sep-2014
Pros: Friendly, welcoming staff.
Location: Close to EICC and tram stops
Good location. Easy walk to EICC, trams to city and local shops. Staff friendly and very welcoming. Nothing was too much trouble. Breakfast was good quality and plenty to eat. Rooms were good size and kept clean and tidy. Bar well stocked and good prices.
4 out of 5
for Everyone
by A verified travellerfrom C

Historic hotel

Posted 25-Aug-2014
No elevator in hotel but staff more than willing to hump the luggage up the five flights of stairs Great view of fireworks at Edinburgh castle
3 out of 5
for Getaway With Friends
by chescx

This traveller left a rating score only Posted 15-Aug-2014 on Hotels.com
1 out of 5
for Business Travellers
by Marcusfrom London

Absolutely Dreadful

Posted 16-Jul-2014 on Hotels.com
I booked a 2 night stay as my regular Hotel was full. When I arrived my expectation based upon the web site and price being charged,was shattered. It was as far away from a 3 star hotel at £120 per night than it was possible to get! Apparently I was in an executive double room with King or a Queen bed, Egyptian cotton bed linen, Duck down Duvets and Black out curtains. None of the above! An eclectic mix of out of date furniture more fitting to a Charity Shop was the reality. The bathroom was dreadful, in a sad state of disrepair, poorly painted surfaces and badly grouted tiles, mould in the bi-fold shower door and poorly mounted towel rails. I mentioned it to the receptionist that I was disappointed and would be checking out the following morning, he suggested I spoke to the Manager the next morning which I did............Well, a lesson in self denial followed! He apparently is a well versed traveller and felt that the services provided were excellent. Even after physically showing him the faults he was still in denial and took offence! He then suggested I left and refused my refund for the second evening. I would never ,ever stay there again.
4 out of 5
by A verified traveller

This traveller left a rating score only Posted 30-Jun-2014 on Hotels.com
2 out of 5
for Shopping
by John Gfrom Scottish Highlands

Disappointing accommodation

Posted 16-Jun-2014 on Hotels.com
The accommodation did not begin to match up to the price paid. My room was nothing like in the illustration. It was tiny and very tired. It was in the basement of the hotel and the facilities were more B&B than hotel quality. The city centre is within easy walking distance but changes in roads due to trams made getting to the hotel by car, difficult. The only parking is on-street and is very expensive during daytime hours.
3 out of 5
for Everyone
by asha


Posted 06-Jun-2014
Hotel is near town centre.I stayed for 2 days and took the suite room. My bathroom was not cleaned. Hotel staff are helpful. Breakfast was not of standard you would expect for a rate of 150/night. No hot food such as baked beans etc. Staff were polite and helpful. The stay was not for me s I was a business visitor. I had to pay additional £10 for internet which I felt was too much for the rate I paid a complimentary internet must have been appreciated. The first night the internet did not work and the 2nd night it worked.I would not stay again there as business customer due to lack of business facilities.
4 out of 5
for Families
by Davidfrom Barcelona

Lovely Hotel with an Amazing Staff

Posted 18-May-2014 on Hotels.com
I have traveled a lot throughout Europe and have to say that I have never met such a delightful staff during my travels. Edinburgh is such an amazing place and the people are the most friendly and authentic that I have ever experienced. The hotel is charming in a lovely, quiet neighborhood. It's a 10 minute walk to Rose Street or the Haymarket train station. The rooms are nicely decorated and clean.
4 out of 5
for Everyone
by debfrom leeds

Excellent customer service!

Posted 15-May-2014
Pros: service
Cons: evening meal availability could be reviewed - Couldnt eat in the hotel unless I ordered in room service from external
Location: a 20 minute walk to city centre, 5 minutes from Haymarket station, lovely restaurants nearby, and old fashioned cresents full of georgian houses.
Last minute booking due to being let down by booked hotel. Georgeous Georgian building in a quiet and attractive location just outside the city. Internally hotel was traditional - a real labour of love with the restoration by the owners and this gave it a wonderful and homely feel. Upgraded to the Suite by owner (lovely after the day I'd had!) which overlooked the main street - very quiet and welcoming room. Lovely bathroom and best bit - fluffy robes! Not a fancy boutique hotel, no pretentions, just homely, welcoming, warm - I had a really pleasant and enjoyable stay. Id definitely return to this hotel, and was pleased to have landed such a gem at such late notice.
5 out of 5
for Couples
by Vanessafrom California

Charming, Quaint & Close to All

Posted 16-Apr-2014 on Hotels.com
Our stay was excellent. From the moment we walked in the door, Annick greeted us as if we had just stepped into the home of our great aunt. We stayed in the Manor Suite; huge open space, almost like a studio apt, comfy bed & a view overlooking the street with large impressive windows. Having just come from EU, we forgot to get USA-->UK power adapters and Annick was kind enough to loan us one of hers. Location is perfect! We walked everywhere from there. Every staff member was extremely helpful & went out of their way when we needed something. We will definitely stay here again when visiting Edinburgh.