Ratings based on 18 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
89% of guests recommend
4.1 Room cleanliness
4.5 Service & staff
4.1 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
for Everyone
by asha


Posted 06-Jun-2014
Hotel is near town centre.I stayed for 2 days and took the suite room. My bathroom was not cleaned. Hotel staff are helpful. Breakfast was not of standard you would expect for a rate of 150/night. No hot food such as baked beans etc. Staff were polite and helpful. The stay was not for me s I was a business visitor. I had to pay additional £10 for internet which I felt was too much for the rate I paid a complimentary internet must have been appreciated. The first night the internet did not work and the 2nd night it worked.I would not stay again there as business customer due to lack of business facilities.
4 out of 5
for Everyone
by deb from leeds

Excellent customer service!

Posted 15-May-2014
Pros: service
Cons: evening meal availability could be reviewed - Couldnt eat in the hotel unless I ordered in room service from external
Location: a 20 minute walk to city centre, 5 minutes from Haymarket station, lovely restaurants nearby, and old fashioned cresents full of georgian houses.
Last minute booking due to being let down by booked hotel. Georgeous Georgian building in a quiet and attractive location just outside the city. Internally hotel was traditional - a real labour of love with the restoration by the owners and this gave it a wonderful and homely feel. Upgraded to the Suite by owner (lovely after the day I'd had!) which overlooked the main street - very quiet and welcoming room. Lovely bathroom and best bit - fluffy robes! Not a fancy boutique hotel, no pretentions, just homely, welcoming, warm - I had a really pleasant and enjoyable stay. Id definitely return to this hotel, and was pleased to have landed such a gem at such late notice.
3 out of 5
for Business Travellers
by Gavin from London

Good location

Posted 13-Mar-2014
Pros: Friendly helpful service
Cons: A restaurant.
Friendly staff, good location for Princes Street. Shame they do not have a restaurant, but plenty of places within 10 minutes to eat.
4 out of 5
by Debbie from Washington

Nice hotel 10 Minutes away from Princes Street

Posted 15-Oct-2013
Pros: Staff were lovely.
Cons: Bathroom decor.
We booked this hotel as a last minute weekend break. We paid £280 for two nights bed and continental breakfast. We were a little disappointed with the location - it took 10 minutes to walk to the start of Princes Street and so it felt quite out of the way with no bars or restaurants close to the hotel. That said, the staff were very helpful, room 24 was spacious with plenty of storage. The bathroom could have been better kept (flaking skirting boards, cracked tile on the floor) but adequate shower and lots of fluffy towels. Breakfast - there was an option for a full cooked breakfast for an extra £10 but we just stuck with the contintenal which was waitress served - toast, croissants. Got a good nights sleep as the hotel is in a quiet residential area. Note that the parking in the area is all permit holders an ticket machines and I think the nearest NCP carpark is quite a way from the hotel if you are taking you car. Saw a couple of cars getting tickets on the Saturday morining. I would not choose to stay in this hotel again just because of it's location.
5 out of 5
for Everyone
by Steph from Southend-on-Sea, UK

Good hotel near heart of Edinburgh

Posted 08-Aug-2013
Pros: friendly staff
Cons: small bathroom
Location: Very convenient, near town centre
The Thistle Hotel in Edinburgh is located in the New Town, in a typical Georgian house. We stayed in room 24 (2 double bed) which was very spacious with high ceiling. The room was clean with TV and hairdryer (which was a bit on a small size and overheated if used more than few minutes a go).The bathroom is quite small with a shower (with free dispenser of shampoo, hand wash and shower gel) and would benefit from more shelves and a mixer tap. There's no lift but the staircase is big and airy enough so you're not feeling you have to rush up the stairs. As well there are a lot of drawings and paintings of Scotland you can admire on your way to your room. The room was a bit noisy as the cars need to take a detour in front of the hotel (due to the work done, few streets away, for the tram). The continental breakfast consists of tea or coffee, croissants, toasts with choice of jams, marmelades and butter, fruit salad (nice and fresh), cereals (cornflakes, branflakes,etc) and fruit yogurt. The staff is happy to bring you more toasts if you want to.The staff is very friendly and always helpful. the hotel is 10 min walk from the heart of Edinburgh (Princes Street) so very convenient. I would definitely stay in this hotel again.
4 out of 5
for Families
by Don from New Zealand

Great location

Posted 02-Jul-2013 on Hotels.com
This hotel has character. It is old, has no lift but has a grand staircase and a most helpful concierge. The room we had was large and comfortable with an interesting city view. The only blemish was the low water pressure in the en suite (although the shower was ok), and dim lighting. The highlight was the friendly and helpful service. The hotel is well located, an easy walk to Rose streets eateries, and Edinburgh's attractions.
4 out of 5
for Business Travellers
by Simon R from Kingswinford

Lovely staff

Posted 26-Jun-2013 on Hotels.com
The room I was in was below ground and quite noisy because I was close to the staff who got up early to prepare breakfast, which actually woke me up. Otherwise a fine stay - any issues were addressed immediately, though for future I would make sure to book a room on one of the upper floors. Really good location and nice architecture.
2 out of 5
by JD from NZ

Uncomfortable bed

Posted 29-Oct-2012
Pros: Good location near cafes, Princes St & the Edin Conference Centre
Cons: The bed!
Location: Quiet and convenient
Bed very uncomfortable & I'm a easy sleeper usually!). I was not able to move to another room the "topper" they put on was only just adequate to improve second nights stay No lift was fine for me - I'm fit & only had a small bag but they charge ten pounds extra for taking luggage upstairs - not good.
2 out of 5
by A verified traveller

Posted 24-Sep-2012 on Hotels.com
The double rooms in the upper floors were fine. However not the same experience with the single rooms in basement. Noisy because of the proximity with reception, my mattress was sinking and uncomfortable, later on after complaining it was changed, TV not working because of bad reception. People in the reception upsentminded.
4 out of 5
for Everyone
by Jan from New Hampshire, USA

European quaintness

Posted 27-Jul-2012
Pros: The pub and staff
Cons: Room small, but we were exploring city all day and pub was welcoming with lots of cozy space to spread out and relax.
Location: Quiet, close to restaurants, castle (airport and train; though we used taxi for both)
Staff so very helpful and welcoming. Attentive breakfast wait people. Arrangements made quickly for very reasonable laundry service. Very comfortable and cozy for our family of three touring through Europe looking for quaintness. We truly enjoyed chatting with staff over our pints in the pub after a long day of exploring. Many restaurants close by to chose from; the italian one we visited twice because we enjoyed staff & fresh pasta so much. We look forward to returning.