Ratings based on 199 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
93% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 07-Apr-2015
Location: The park is great; Edinburgh is not very far away.
The castle is in a charming park, perfect for resting and relaxing for a couple of days. The castle itself is really impressive, and in very good condition.
3 out of 5
by A verified travellerfrom Lancashire

Nice theme and location, BUT...

Posted 01-Apr-2015
For that price, we were expecting better rooms in terms of cleanliness and glow. The room had some mould behind the window shutter but this was rectified and cleaned. However the paint had come off and the mould had already done the damage. We stayed in the room because the alternative we got offered was a downgrade. The chair in the room had a burn mark and the arms were ripped. Also, the frames were dusty (pictures, doors, top of 4 post bed) The Spa was disappointing (no sauna or swimming pool) and the treatments were over priced. It's a shame really, for that price per night we expected top notch. Staff were friendly and helpful but as soon as we told them we booked it through Expedia when we got asked for feedback at check out, we felt that their tone changed.
2 out of 5
by A verified travellerfrom jedburgh

Extremely dissapointing

Posted 18-Feb-2015
Pros: The grounds and location were lovely, Breakfast was very good.
Cons: Communication between expedia and the hotel. Also the reception said they would contact me regarding the room issue and didnt
On arrival i was given a luke warm reception then left to wander around looking for my room,there was a wedding on so there were people everywhere and i couldnt even get parked close to the reception. When i found my room it was very small,the radiator cover was hanging off the wall,there were dirty marks on the carpet and it was not the room i paid £400 for. I went back to reception and they agreed it was not the room i had booked but they had no themed suits available and they said they dont rent out themed suits so expedia should never have booked it and it was down to expedia as they never told the hotel they had bboked a themed suit for me. I took my fiancee away for a relaxing break and left feeling ripped off and had a really bitter taste in my mouth from the whole experience, I would like to think i am entitled to some kind of refund ?????
2 out of 5
Recommended
for Couples
by Janefrom Hitchin

Disappointed

Posted 05-Jan-2015 on Hotels.com
We got married at Dalhousie castle 3 years ago so went back to relive the magic!! We had a lovely time but unfortunately the service at the hotel left a little to desired... We had to wait uncomfortable amounts of time for everything - drinks, a pre booked afternoon tea, over an hour for our pre booked dinner reservation etc etc. also the bed was just ridiculously old and uncomfortable, they had no toothpaste in room keeping and the staff seemed generally done in and unhappy. a very different place from the one we got married in.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom n.yorks

Idealic hotel in idealic location

Posted 09-Dec-2014
Cons: Wifi a bit patchy
Location: Handy for Musselburgh races and Edinburgh.
Where to start? Friendly and courteous staff. A setting which leaves your jaw dropping. Very comfy room and bed. The fastest filling bath I've encountered. Food which surpasses offerings from top restaurants. A gem of a place.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom São Paulo

Experiência única

Posted 29-Nov-2014
Pros: Atmosfera e atenção da equipe.
Ficar hospedado em um castelo é uma experiência incrível. Principalmente quando esse castelo é rondado por histórias paranormais!! O hotel em si já é muito legal! O quarto espaçoso e bem decorado. Os restaurantes muito bons. Jantar no restaurante Dungeon é uma experiência arquitetônica e gastronômica. O hotel oferece um tour para falar dos "fantasmas" e ainda um show com falcões.
5 out of 5
Recommended
for Couples
by A verified traveller

This traveller left a rating score only Posted 31-Oct-2014 on Hotels.com
5 out of 5
Recommended
for Families
by A verified traveller

Hogwarts in the highlands.

Posted 30-Oct-2014 on Hotels.com
The hotel was a delightful place to start our stay in the Highlands. The kids had a wonderful time at the falconry and exploring the Castle and the service and ambience were impeccable. The mattresses were not very supportive and may need to be changed out, but otherwise it was an exceptional start to our vacation.
1 out of 5
Recommended
for Business Travellers
by Afrom Oregon

Don't Believe the Website

Posted 19-Sep-2014 on Hotels.com
The exterior is gorgeous, but the interior needs a lot of work. Staff could care less and is rude. The restaurant is overpriced and not very good - I even had a piece of metal in my food and nobody did a thing about it. Also, I reserved a themed room and got a normal room and was told that the other rooms were all full so I had to live with it. Choose another place and don't waste your money on this overpriced hotel.
1 out of 5
Recommended
for Getaway With Friends
by Mia

Dålig service. Besviken.

Posted 10-Sep-2014 on Hotels.com
Vi hade bokat två sviter med "four poster beds". När vi kom till hotellet kunde de inte hitta vår bokning. Detta trots att vi hade bokat, fått bokningen bekräftad och hade med en utskrift som visade detta. När vi kom till slottet såg vi att ett bröllopssällskap var där, så min gissning är att hotellet behövde våra rum till bröllopsgästerna och helt enkelt strök våra bokningar. Alternativt är det hotels.com som gjort något fel i förmedlingen av bokningen? Mycket tråkigt. I gengäld erbjöd de oss rum i en stuga en bit bort. De ville ha samma pris för dessa rum som för sviterna vi bokat vilket inte var acceptabelt med tanke på rummens skick och inredning. Dessutom ville vi bo på ett slott, inte i ett hus i skogen. Kvinnan i receptionen var inte särskilt trevlig: hon tittade knappt på oss, log inte och bad inte ens om ursäkt för att vår bokning var försvunnen. Faktiskt var hon den otrevligaste människan vi träffade på hela vår Skottlandsresa.