Exterior

Reviews of Apex City of Edinburgh Hotel

4 out of 5
Apex City of Edinburgh Hotel
61 Grassmarket, Edinburgh, Scotland

Reviews

8.8

Excellent

Rating 10 - Excellent. 578 out of 1018 reviews" "
Rating 8 - Good. 305 out of 1018 reviews" "
Rating 6 - Okay. 71 out of 1018 reviews" "
Rating 4 - Poor. 37 out of 1018 reviews" "
Rating 2 - Terrible. 27 out of 1018 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Stephen

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to everything. I would stay again.
Stayed 3 nights in Mar 2024

10/10 Excellent

Santiago

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very positive experience. This hotel is well located, the rooms are spacious, and the staff is very friendly and attentive. Particularly thankful of the service received by front desk and breakfast service staff.
Stayed 4 nights in Mar 2024
Response from Sathish on 29 Mar 2024
Dear Santiago,Thank you for your wonderful feedback. We are thrilled to hear that you had a positive experience at our hotel.Your kind words about our location, spacious rooms, and friendly staff are greatly appreciated.We are particularly pleased to know that our front desk and breakfast service staff were able to enhance your stay.Our team strives to provide attentive and personalized service, and it's heartening to know that their efforts made a positive impact on your experience.We look forward to welcoming you back in the future for another enjoyable stay.Best Regards,Sathish - Assistant Night Manager,Apex City Of Edinburgh.

10/10 Excellent

Vivien Marie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
The standout feature of this hotel is the service! The staff were all so genuinely warm and lovely, and nothing was too much trouble. They even gave my daughter a Christmas duck as a friend to the one in our room. Our room wasn’t ready when we arrived at 4pm so we were immediately given drinks vouchers for the bar whilst we waited. It was our first trip to Edinburgh and the staff were so helpful with information on how to get around and even where we could find a good toy shop. The hotel is undergoing a refit so some areas - such as the restaurant for dinner - were closed but there are so many places to eat nearby so it wasn’t a problem. We loved our stay and a big thank you to everyone there!
Stayed 3 nights in Mar 2024
Response from Sathish on 29 Mar 2024
Dear Vivien,Thank you for your wonderful feedback. We are thrilled to hear that our service was the standout feature of your stay. Our team strives to provide warm and genuine service, and it's heartening to know that their efforts made a positive impact on your experience.We are delighted that your daughter enjoyed the Christmas duck and that the drinks vouchers provided a pleasant start to your stay. We're also glad to hear that our team could assist with helpful information about Edinburgh and local amenities.Your understanding and patience during our refurbishment are greatly appreciated. We are committed to enhancing our facilities to provide an even better experience for our guests.We look forward to welcoming you back on your next trip to Edinburgh. Thank you once again for your kind words.Best Regards,Sathish- Assistant Night Manager,Apex City Of Edinburgh.

8/10 Good

Nunziata Daniela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Sathish on 29 Mar 2024
Dear Nunziata,Thank you for sharing your feedback with us. We are delighted to hear that you had a pleasant stay and enjoyed our facilities and services.Your satisfaction is our top priority and your comments encourage us to strive for excellence. We are committed to providing our guests with a memorable experience and we are glad to have met your expectations.We look forward to the opportunity of welcoming you back in the future. Best Regards,Sathish - Assistant Night Manager,Apex City Of Edinburgh.

10/10 Excellent

Harriet

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay, staff were so helpful couldn't ask for better!
Stayed 2 nights in Mar 2024
Response from Sathish on 29 Mar 2024
Dear Harriet,Thank you for your wonderful feedback. We are thrilled to hear that you had an amazing stay and found our staff to be helpful. Your satisfaction is our top priority, and your kind words truly encourage us to continue delivering excellent service to our guests.We look forward to welcoming you back in the future for another enjoyable stay.Best Regards,Sathish - Assistant Night Manager,Apex City Of Edinburgh.

10/10 Excellent

Susan

Travelled with partner
Great location, lovely staff and a great little find in the Grassmarket
Stayed 1 night in Mar 2024
Response from Lauren on 21 Mar 2024
Dear Susan,Thank for choosing Apex City of Edinburgh for your stay.Thank you so much for your kind words! We're thrilled to hear that you enjoyed our location and found us to be a great little find in the Grassmarket. It's always wonderful to know that our guests are happy with their experience.We hope we can welcome you back again.Kind Regards,Lauren l Assistant Night ManagerApex City of Edinburgh

10/10 Excellent

Sandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast and staff were outstanding!
Stayed 2 nights in Mar 2024
Response from Angelika | Duty Manager Apex City Hotel on 19 Mar 2024
Dear Sandra,Thank you so much for your kind words! We're happy to hear that you enjoyed our breakfast and that our staff made your experience outstanding. We strive to provide top-notch service and delicious meals to all our guests. We hope to welcome you back again soon!Kind regards,

10/10 Excellent

Denise

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walkable, accessible and plenty to do in the local area.
Stayed 1 night in Mar 2024
Response from Sathish on 16 Mar 2024
Dear Denise,Thank you for your feedback. We are delighted to hear that you found our location convenient and enjoyable. Our goal is to provide our guests with easy access to the local attractions and amenities. We hope that your stay was comfortable and that you had a chance to explore and enjoy the area. We look forward to welcoming you back in the future.Best Regards,Sathish - Assistant Night Manager.

10/10 Excellent

Vivien

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent breakfast
Stayed 3 nights in Mar 2024
Response from Wendi, Night Manager on 15 Mar 2024
Dear Vivien,Thank you for your feedback. We are pleased you enjoyed the breakfast and have gave us 5 out of 5.We look forward to welcoming you back soonKindest regards

10/10 Excellent

Jimmy, Dallas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay in Edinburgh
Stayed 2 nights in Mar 2024
Response from Wendi, night Manager on 15 Mar 2024
Dear Jimmy,Thank you for your feedback. We are so pleased you enjoyed our hotel and rated us 5 out of 5. We look forward to welcoming you back soon

10/10 Excellent

Audrey

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was fab & we got a free upgrade to a suite, with extras & a free drink voucher for the bar.
Stayed 1 night in Mar 2024

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great location, friendly staff and good sized well equipped rooms and shore room
Stayed 2 nights in Mar 2024
Response from Wendi, Night Manager on 6 Mar 2024
Dear Adrian,Thank you for choosing Apex City of Edinburgh Hotel.We are delighted you enjoyed our central location and large, well equipped rooms and that you found our staff to be friendly.We do take great pride in working towards ensuring that we create memorable experiences which our guests will want to share. Customer service is at the heart of all we do. Thank you for sharing your experience and we look forward to welcoming you back soon.Warm regards,Wendi, Night Manager

10/10 Excellent

Grace

Stayed 2 nights in Feb 2024
Response from Angelika | Duty Manager Apex City Hotel on 23 Mar 2024
Dear Grace,Thank you for your fantastic 5/5 rating! We're thrilled to hear that you had such a wonderful experience at Apex City. Your satisfaction is our top priority, and we're delighted that we were able to meet your expectations. We hope to have the pleasure of welcoming you back again soon for another memorable stay!Kind regards,

10/10 Excellent

Jinmyung

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and comfort hotel. And there are many famous place around the hotel.
Stayed 3 nights in Feb 2024
Response from Estel on 2 Mar 2024
Dear Jinmyung, Thank you for thanking the time to leave feedback. We really happy to hear that you enjoyed our location and our cleanliness and we would look forward to perhaps welcome you back in the future! Should you have any further comments or if there's anything else we can do to improve your stay in the future, please feel free to let us know. Best regards, Estel Front office receptionist

8/10 Good

Jonathan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel ideally situated to explore all the attractions of Edinburgh city on foot.
Stayed 2 nights in Feb 2024
Response from Estel on 2 Mar 2024
Dear Jonathan, Thank you for thanking the time to leave feedback. We really happy to hear that you enjoyed our location and would look forward to perhaps welcome you back in the future! Should you have any further comments or if there's anything else we can do to improve your stay in the future, please feel free to let us know. Best regards, Estel Front office receptionist

8/10 Good

Harminder

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Angelika | Duty Manager Apex City Hotel on 5 Mar 2024
Dear Harminder,Thank you for taking the time to leave a review! We're delighted to hear that you had a positive experience with us. We hope to welcome you back again soon for another great experience! Kind regards,

8/10 Good

Agostina Lucia

Stayed 2 nights in Feb 2024
Response from Lauren on 21 Mar 2024
Dear Agostina,Thank you for choosing Apex City of Edinburgh for your stay.We are delighted to see you enjoyed your overall stay with us. We hope to welcome you back again in the future.Kind Regards.Lauren l Assistant Night ManagerApex City of Edinburgh

8/10 Good

Just

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Response from George Miliaras on 26 Feb 2024
Thank you for choosing Apex Waterloo Place Hotel for your stay and taking the time to leave your feedback. We're pleased to hear that you found our location favorable for your visit.If you have any specific comments or suggestions on how we can further enhance your experience or if there's anything else you'd like to share, please feel free to reach out. We value your input and are committed to ensuring your satisfaction.We look forward to welcoming you back to Apex Waterloo Place Hotel in the future.Best regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel

10/10 Excellent

Shellie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Property in excellent location, service was wonderful.
Stayed 2 nights in Feb 2024
Response from Angelika | Duty Manager Apex City Hotel on 24 Feb 2024
Dear Shellie,Thank you for taking the time to share your feedback with us.We're thrilled to hear that you enjoyed our property's excellent location and that you found our service to be wonderful. Ensuring our guests have a memorable and enjoyable experience is our top priority, and it's always rewarding to receive such positive feedback.We truly appreciate your kind words and recommendation. Should your travels bring you back to this area, we would be delighted to welcome you again.Warm regards,

10/10 Excellent

Cara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stylish, functional rooms with all one could need, including a comfortable bed, helpful refrigerator, and separate bath/shower. Very well located and easily walkable (if also a bit hilly). Great staff, who proactively offered a higher floor upon check-in and easily granted an extra hour for checkout. Access to a nearby pool a huge plus, along with nice touches such as water filters on each floor and quality toiletries. A few minor adjustments that would render it nearly perfect: the heating system didn't warm the room sufficiently, the bedspread left unfortunate fibers on the white sheets, and there seemed to be some odd creaks and clacks in the halls. But all in all a very lovely stay and excellent value.
Stayed 5 nights in Feb 2024
Response from Angelika | Duty Manager Apex City Hotel on 24 Feb 2024
Dear Cara,Thank you for taking the time to share your detailed feedback with us.We're delighted to hear that you enjoyed amenities of our rooms, including the comfortable bed, refrigerator, and separate bath/shower. It's fantastic to know that our central location served you well, despite the slight hilly terrain. We're also pleased that you found our staff to be accommodating and proactive in meeting your needs during check-in and checkout.We appreciate your constructive feedback regarding the heating system and noise in the halls. Rest assured, we will address these issues promptly to ensure a more comfortable experience for our guests in the future.It would be our pleasure to welcome you back again soon for another enjoyable experience.Warm regards,

10/10 Excellent

Serdar, London

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for sightseeing. Walkable to restaurants and cafes. Professional and caring staff, always available to meet customer needs. The sink tap was loose after being blocked. Just a minor improvement but otherwise a great hotel.
Stayed 3 nights in Feb 2024
Response from Angelika | Duty Manager Apex City Hotel on 21 Feb 2024
Dear Serdar,Thank you for taking the time to share your feedback about your recent stay at Apex City. We're thrilled to hear that you found our location convenient for sightseeing and appreciated the proximity to restaurants and cafes. It's also wonderful to know that you found our staff caring. We are dedicated to ensuring all our guests have a memorable stay.We apologize for the inconvenience you experienced with the sink tap. Rest assured, we have addressed this issue with our maintenance team. Your feedback helps us identify areas for improvement, and we thank you for bringing it to our attention.We're glad that overall you had a great experience with us, and we hope to have the pleasure of welcoming you back soon for another enjoyable stay. Warm regards,

6/10 Okay

Joanne

Travelled with group
Liked: Cleanliness, staff & service, amenities
Very noisy from work being carried out and not informed of this prior to arrival
Stayed 1 night in Feb 2024
Response from Angelika | Duty Manager Apex City Hotel on 16 Feb 2024
Dear Joanne,I'm sorry to hear about your experience with the noise disturbance during your visit. We strive to ensure our guests have a pleasant stay, and it's disappointing to learn that we fell short in communicating the ongoing work. Please accept our sincerest apologies for any inconvenience caused. We'll take your feedback on board and make improvements to our communication process to ensure a more transparent experience for all our guests in the future. Thank you for choosing to stay with us. We hope to have the opportunity to welcome you back in the future.Kind regards,

8/10 Good

Ivan, Greater Manchester

Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2024
Response from Angelika | Duty Manager Apex City Hotel on 8 Feb 2024
Dear Ivan,Thank you for taking the time to provide a review.We are happy to read that you have enjoyed your stay.We are looking forward to welcoming you back in the future.Kind regards,

10/10 Excellent

Mark, Dublin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Lauren on 21 Mar 2024
Dear Mark,Thank you for choosing Apex City of Edinburgh for your stay.We are delighted to see you enjoyed your stay with us. We hope to welcome you back again in the future.Kind Regards,Lauren l Assistant Night ManagerApex City of Edinburgh

10/10 Excellent

stephanie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very welcoming and helpful. Location was perfect.
Stayed 3 nights in Jan 2024
Response from Angelika | Duty Manager Apex City Hotel on 6 Feb 2024
Dear Stephanie,Thank you for taking the time to share your experience with us! We're thrilled to hear that you had a fantastic stay at Apex City Hotel and that our staff made you feel welcomed and assisted you throughout your visit. Our prime location adds an extra layer of convenience to your stay, making it even more enjoyable. We truly appreciate your feedback and hope to welcome you back for another exceptional stay in the future!

10/10 Excellent

Peter

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet hotel, rooms clean and location was brilliant. Would look to use this hotel when I return to Edinburgh
Stayed 2 nights in Dec 2023
Response from Wendi on 29 Jan 2024
Dear Peter,Thank you for leaving us a review, and for your positive comments. We are so pleased you would look to return to us and once our refurbishment is complete, it is likely your experience will be even more positive.We look forward to welcoming you back again soonKindest regards,Wendi, Night Manager

10/10 Excellent

Erin

Stayed 2 nights in Jan 2024
Response from Wendi on 29 Jan 2024
Dear Erin,Thank you for taking the time to review the Apex City of Edinburgh Hotel. We look forward to welcoming you back soon.Kindest Regards,Wendi, Night Manager

8/10 Good

Nicholas Roger

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It's a great place to stay. They are refurbishing the hotel now, so some things are not as good as expected. But lovely staff, very clean, and so convenient
Stayed 3 nights in Jan 2024
Response from Wendi on 22 Jan 2024
Dear Nicholas Roger,Thank you for choosing Apex City of Edinburgh Hotel.We are delighted you enjoyed the convenience of our location. Our staff will be pleased they were mentioned and I will pass your comments over.We do take great pride in working towards ensuring that we create memorable experiences which our guests will want to share. Customer service is at the heart of all we do. Thank you for sharing your experience and we hope that we can welcome you back when we have finished our refurbishment works and offer you an even more pleasant guest experience.Warm regards,Wendi, Night Manager

8/10 Good

Tarra, Auchencairn

Travelled with family
Liked: Cleanliness, staff & service, amenities
There was no security bolt/chain on my door which would have been nice. Otherwise it was great.
Stayed 2 nights in Jan 2024
Response from Angelika | Duty Manager Apex City Hotel on 20 Jan 2024
Dear Tarra,Thank you for the fantastic 4/5 rating! We're thrilled you enjoyed your stay. Your positive feedback means the world to us. We look forward to hosting you again for another exceptional stay.Best regards,

10/10 Excellent

Jane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in a fantastic area with castle views. Nice and quiet at night and wonderful service from staff.
Stayed 4 nights in Dec 2023
Response from Angelika | Duty Manager Apex City Hotel on 20 Jan 2024
Dear Jane,Thank you so much for taking the time to share your positive experience with us! We're delighted to hear that you enjoyed your stay at our hotel and appreciated Grassmarket area with castle view. It's fantastic to know that you found the surroundings to be quiet at night, providing a peaceful atmosphere for a restful stay.Our team takes great pride in providing excellent service, and we're thrilled to hear that you found our staff to be helpful. We look forward to welcoming you back to our hotel in the future. Warm regards,

10/10 Excellent

elliott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Lauren on 1 Feb 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Thomas, Ajax

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you require a room safe book a premium room as they’re not in the standard rooms, your only other option is putting your valuables in a safe at the checkin desk. We were under the impression that all rooms had safes installed when we booked this hotel. They upgraded us to premium room. We had breakfast in the restaurant the food was very good with the exception of the beacon which was dripping in lots of grease everything else on the menu was excellent. We had a nice stay at this hotel and would definitely recommend it to friends
Stayed 2 nights in Jan 2024
Response from Angelika | Duty Manager Apex City Hotel on 14 Jan 2024
Dear Thomas,Thank you for sharing your feedback about your recent stay at Apex City Hotel. We appreciate your comments and are pleased to hear that you had a nice stay overall.Regarding the room safe, we apologize for any confusion. As you mentioned, safes are available in our Plus rooms. We're glad our team could accommodate your request by upgrading you to a Plus room.We're delighted to learn that you enjoyed the breakfast in our restaurant, although we apologize for any inconvenience caused. Your feedback is valuable, and we will address this with our culinary team to ensure a consistent dining experience for our guests.Thank you for recommending Apex City Hotel to your friends. We look forward to welcoming you back and ensuring your next stay is even more enjoyable.Best regards,

8/10 Good

CAROLINE

Travelled with group
Liked: Amenities
Na
Stayed 2 nights in Jan 2024
Response from Angelika | Duty Manager Apex City on 14 Jan 2024
Dear Caroline,Thank you for 4/5 rating! We're delighted that your stay at Apex City Hotel was perfect. We look forward to welcoming you back for another exceptional experience in the future.Best regards,

2/10 Terrible

Saurabh

Liked: Staff & service
Disliked: Property conditions & facilities
Dear Expedia, I am writing to express my extreme dissatisfaction with my recent stay at Hotel Apex City in Edinburgh, booked through your platform. Despite my check-in time being 1 p.m., I was given my room at a staggering 4:30 p.m. To add to the inconvenience, the room's flush wasn't working, and there was no soap in the shower. Upon complaining at the reception, they failed to resolve the issues and insisted on changing my room. This forced me to pack and transfer my belongings, wasting precious time during my 15-day UK trip. I specifically chose a central location for convenience, which was entirely undermined by this ordeal. The experience was not only embarrassing but also immensely disappointing. I request appropriate compensation or a refund for the inconvenience caused.
Stayed 1 night in Jan 2024
Response from wendi on 22 Jan 2024
Dear Saurabh,We would like to offer sincere apologies for any inconvenience caused by your recent stay. For us to be able to discuss with you further, would you be so kind as to email us at city.reception@apexhotels.co.ukKindest regards,Wendi, Night Manager

10/10 Excellent

ARLEEN

Stayed 4 nights in Jan 2024
Response from Wendi on 29 Jan 2024
Dear Arleen,Thank you for taking the time to review the Apex City of Edinburgh Hotel. We look forward to welcoming you back soon.Kindest Regards,Wendi, Night Manager

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect base for exploring the city
Stayed 3 nights in Jan 2024
Response from Angelika | Reception Apex City Hotel on 9 Jan 2024
Dear Jennifer,Thank you so much for giving us a high rating! We're delighted to hear that you enjoyed your stay with us. Our team works hard to ensure every guest has a memorable experience, and it's always rewarding to receive positive feedback.We hope to welcome you back in the future.Safe travels!Best regards,

10/10 Excellent

Zheng

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Wendi on 29 Jan 2024
Dear Zheng,Thank you for taking the time to review the Apex City of Edinburgh Hotel. We look forward to welcoming you back soon.Kindest Regards,Wendi, Night Manager

8/10 Good

alison

Stayed 3 nights in Dec 2023
Response from Angelika | Duty Manager Apex City Hotel on 20 Jan 2024
Dear Alison,Thank you for the fantastic 4/5 rating! We're thrilled you enjoyed your stay. Your positive feedback means the world to us. We look forward to hosting you again for another exceptional stay.Best regards,

6/10 Okay

MARGARET

Stayed 2 nights in Sep 2023
Response from S SILWAL on 1 Jan 2024
Dear Margaret,Thank you for taking the time to share your recent experience at Apex City. We are committed to addressing the concerns raised during your recent stay to ensure a more enjoyable experience for our guests going forward.Best regards,

10/10 Excellent

Hiba

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very clean and the staff was amazing. The hotel location was perfect! We got to see all the attractions in Edinburgh in the short time we were there because everything was so walkable!
Stayed 2 nights in Dec 2023
Response from Shekhar on 28 Dec 2023
Dear Hiba, thank you so much for taking the time to share your wonderful feedback and for rating us a perfect 5/5. We're absolutely thrilled to hear about your exceptional experience at our hotel. Receiving such a high rating from our guests is truly gratifying, and it motivates our entire team to continue providing outstanding service and hospitality. We are delighted that you had a fantastic stay, and we hope that all aspects of your visit, from the accommodations to the service, exceeded your expectations. Your support and positive words mean the world to us. We look forward to having the pleasure of welcoming you back in the future. If there's anything specific you loved about your stay or if you have any suggestions for improvement, please feel free to share. Your feedback is valuable as we strive to make every guest's stay as perfect as yours. Thank you once again for choosing Apex City of Edinburgh Hotel, and we can't wait to see you again soon!Warm regards, Shekhar, Night Receptionist, Apex City of Edinburgh Hotel.

8/10 Good

Marion

Stayed 1 night in Dec 2023
Response from S SILWAL on 25 Dec 2023
Dear Marion Thank you for taking the time to provide a review of your experience with us. We really appreciate it.We apologize for any inconvenience during your stay. We hope to have an opportunity to welcoming you back in the future and make your stay memorable .Kind regards,

6/10 Okay

Daniel

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from S SILWAL on 25 Dec 2023
Dear Daniel,Thank you for taking the time to provide a review of your experience with us. We really appreciate it.We apologize for any inconvenience during your stay. We hope to have an opportunity to welcoming you back in the future and make your stay memorable .Kind regards,

8/10 Good

Pam

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Christmas getaway
Lovely Christmas getaway. Good location for all we wanted to see Hotel staff friendly and room spacious and quiet
Stayed 2 nights in Dec 2023
Response from Shekhar on 25 Dec 2023
Dear Pam, thank you for sharing your positive experience following your recent stay at our hotel. We're delighted to hear that you found our staff to be friendly and that you enjoyed our wonderful location. Our team takes pride in providing excellent service, and we're thrilled that their efforts made a positive impact on your stay. Additionally, we're glad our location added to the enjoyment of your visit. Should your future plans bring you back to the area, we would be honored to welcome you once again and provide you with another memorable stay. Warm regards, Shekhar, Night Receptionist, Apex City of Edinburgh Hotel.

8/10 Good

Roxanne

Stayed 2 nights in Dec 2023
Response from Shekhar on 23 Dec 2023
Dear Roxanne, thank you for sharing your positive experience following your recent stay at our hotel. We're delighted to hear that you found our staff to be friendly and that you enjoyed our wonderful location. Our team takes pride in providing excellent service, and we're thrilled that their efforts made a positive impact on your stay. Additionally, we're glad our location added to the enjoyment of your visit. Should your future plans bring you back to the area, we would be honored to welcome you once again and provide you with another memorable stay. Warm regards, Shekhar, Night Receptionist, Apex City of Edinburgh Hotel.

10/10 Excellent

Ryan

Stayed 1 night in Dec 2023
Response from Shekhar on 19 Dec 2023
Dear Ryan, thank you so much for taking the time to share your wonderful feedback and for rating us a perfect 5/5. We're absolutely thrilled to hear about your exceptional experience at our hotel. Receiving such a high rating from our guests is truly gratifying, and it motivates our entire team to continue providing outstanding service and hospitality. We are delighted that you had a fantastic stay, and we hope that all aspects of your visit, from the accommodations to the service, exceeded your expectations. Your support and positive words mean the world to us. We look forward to having the pleasure of welcoming you back in the future. If there's anything specific you loved about your stay or if you have any suggestions for improvement, please feel free to share. Your feedback is valuable as we strive to make every guest's stay as perfect as yours. Thank you once again for choosing Apex City of Edinburgh Hotel, and we can't wait to see you again soon!Warm regards, Shekhar, Night Receptionist, Apex City of Edinburgh Hotel.

6/10 Okay

john

Stayed 1 night in Dec 2023
Response from S SILWAL on 19 Dec 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Definitely we would return to this hotel. Ideally situated in the Grassmarket with easy access on foot to New Town. Lots of local excellent quality restaurants nearby for everything from breakfast to dinner. Staff are fabulous and very friendly.
Stayed 4 nights in Dec 2023
Response from Shekhar on 16 Dec 2023
Dear Peter, thank you so much for taking the time to share your wonderful feedback and for rating us a perfect 5/5. We're absolutely thrilled to hear about your exceptional experience at our hotel. Receiving such a high rating from our guests is truly gratifying, and it motivates our entire team to continue providing outstanding service and hospitality. We are delighted that you had a fantastic stay, and we hope that all aspects of your visit, from the accommodations to the service, exceeded your expectations. Your support and positive words mean the world to us. We look forward to having the pleasure of welcoming you back in the future. If there's anything specific you loved about your stay or if you have any suggestions for improvement, please feel free to share. Your feedback is valuable as we strive to make every guest's stay as perfect as yours. Thank you once again for choosing Apex City of Edinburgh Hotel, and we can't wait to see you again soon!Warm regards, Shekhar, Night Receptionist, Apex City of Edinburgh Hotel.

8/10 Good

Lee Ann

Stayed 6 nights in Dec 2023
Response from S SILWAL on 7 Jan 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Nor Johan

Stayed 4 nights in Dec 2023
Response from Shekhar on 16 Dec 2023
Dear Nor Johan, thank you so much for taking the time to share your wonderful feedback and for rating us a perfect 10/10. We're absolutely thrilled to hear about your exceptional experience at our hotel. Receiving such a high rating from our guests is truly gratifying, and it motivates our entire team to continue providing outstanding service and hospitality. We are delighted that you had a fantastic stay, and we hope that all aspects of your visit, from the accommodations to the service, exceeded your expectations. Your support and positive words mean the world to us. We look forward to having the pleasure of welcoming you back in the future. If there's anything specific you loved about your stay or if you have any suggestions for improvement, please feel free to share. Your feedback is valuable as we strive to make every guest's stay as perfect as yours. Thank you once again for choosing Apex City of Edinburgh Hotel, and we can't wait to see you again soon!Warm regards, Shekhar, Night Receptionist, Apex City of Edinburgh Hotel.

8/10 Good

Clare

Stayed 1 night in Dec 2023
Response from Shekhar on 16 Dec 2023
Dear Clare, thank you for sharing your positive experience following your recent stay at our hotel. We're delighted to hear that you found our staff to be friendly and that you enjoyed our wonderful location. Our team takes pride in providing excellent service, and we're thrilled that their efforts made a positive impact on your stay. Additionally, we're glad our location added to the enjoyment of your visit. Should your future plans bring you back to the area, we would be honored to welcome you once again and provide you with another memorable stay. Warm regards, Shekhar, Night Receptionist, Apex City of Edinburgh Hotel.