Indoor spa tub

Reviews of Grand Hotel Kempinski High Tatras

5 out of 5
Grand Hotel Kempinski High Tatras
Kupelna 6, Strbske Pleso, Štrba

Reviews

9.6

Exceptional

Rating 10 - Excellent. 165 out of 197 reviews" "
Rating 8 - Good. 25 out of 197 reviews" "
Rating 6 - Okay. 4 out of 197 reviews" "
Rating 4 - Poor. 1 out of 197 reviews" "
Rating 2 - Terrible. 2 out of 197 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Vedant

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

4/10 Poor

Gabriel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had high hopes for this hotel, it was overall disappointing. We were given a room with a view to some rocks we had to pay extra to have something to see. They said that since we booked through Expedia....we don t get the same advantages as other customers, this is not a 5 star thing to say at the reception. The restaurant food was simply atrocious, I paid 60 euros for the worst piece of stake I had in my life, ever. Do NOT go to that restaurant, you have been warned. The bar and the spa are the only things we actually liked, 99% of the staff are very well trained and very polite.
Stayed 2 nights in Sep 2023
Response from General Manager on 13 Nov 2023
Dear Mr. Gabriel, thank you for your time to share a subjective feelings after your return from magical High Tatras area. Furthermore, thank you for praising Lobby Lounge atmosphere with crackling open fire while savouring the largest selection of wine, cognacs and whiskeys while being taken care of by attentive, well trained and polite hotel personnel. On the other hand, we feel very sorry for not being able to fit to your taste at the restaurant, where the Chef and his team prepares fine dining experience for our valued guests. You may address room preferences directly to my colleagues at Reservations department or at the main reception, where my colleagues do their best to satisfy your needs. We believe that you will give us a chance to convince you about our excellent service in near future. Best regards, Kathrin Noll, Genereal Manager

10/10 Excellent

Gerald M

Liked: Property conditions & facilities
Stayed 2 nights in Sep 2023

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very much a top luxury Hotel with priced accordingly. Staff and service excellent. Spa great for relaxing with Bar service and stunning views. Rooms luxurious and views either side of the Hotel stunning. The Hotel set on the beautiful Strba Tarn against a backdrop of stunning mountains. Great walks / hiking trails very worthwhile but note they are long and quite hard to hike (proper footwear essential). Highly recommended Hotel. Thank you for our stay.
Stayed 3 nights in Aug 2023
Response from Kathrin Noll General Manager on 27 Aug 2023
Dear Robert, thank you for sharing your exceptional experience about your recent stay at Grand Hotel Kempinski High Tatras. The location of the hotel is indeed unique, at the shore of the glacier lake Strbske Pleso with unspoiled views of the High Tatras mountains where you are invited to discover nature or to recharge within fresh alpine climate air during each year season. We feel honored for your praise of the hotel staff for excellent service. We are looking forward to the opportunity of welcoming you soon back to the tranquility of magnificent landscapes at Strbske Pleso. With my best personal regards, Kathrin NollGeneral Manager

10/10 Excellent

Johnny Mai

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing hotel situated by the lake. Highly recommended, the staff were super friendly and the facilities were top notch.
Stayed 2 nights in Jun 2023
Response from KN on 9 Jun 2023
Dear Johnny Mai, thank you for your time and effort to share with us your experience after having visited the mountain fairy tale of Grand Hotel Kempinski High Tatras. We likely read your comments that you have enjoyed a great hotel with best facilities toward magnificent mountains which surround our hotel and underline its inner beauty. Moreover, thank you for commenting nicely about super great experience with amazing hotel staff. Dear Johny Mai, we look forward to your next visit on the shore of glacier lake Strbske Pleso. Best regards, Kathrin Noll, General Manager

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is exceptional. It's the most famous in Slovakia. The service is perfect. Has great rooms. Amazing food. Great spa with indoor pool. Area is gorgeous.
Stayed 1 night in Apr 2023
Response from General Manager on 27 Apr 2023
Dear John, thank you for sharing wonderful review after your recent stay at mountain romance of High Tatras. We are delighted to hear that you consider our hotel for exceptional, located in the gorgeous area of Strbske Pleso, offering great rooms, relaxational wellness with indoor pool and direct view to the mountain panorama or providing perfect service with the assistance of attentive and kind hotel personnel. You are very welcome to return soon back to the oasis of tranquility at Grand Hotel Kempinski High Tatras. Best regards, Kathrin Noll, General Manager

10/10 Excellent

Jana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Feb 2023

10/10 Excellent

JAROSLAW

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Feb 2023

6/10 Okay

Jana

Stayed 2 nights in Dec 2022

2/10 Terrible

MALGORZATA

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Hotel is beautifully situated, staff helpful, breakfast delicious. There is one huge problem. Our room was horrible. Bed was not even 3 stars range. We couldn't belive our eyes. So our advise is : if you are not staying in top price room dont bother. Not worth your money.
Stayed 4 nights in Jul 2022
Response from General Manager on 26 Aug 2022
Dear Malgorzata, thank you for sharing your individual experience. We are pleased to hear your lovely comments towards beautiful hotel location, attentive and kind hotel personnel or delicious breakfast offering more than hundred specialties. You may address your room preferences to my colleagues at Reservations or at the main reception, where we do our best to please you up to your highest satisfaction. You are very welcome to visit us in near future again. With best wishes, Kathrin Noll, General Manager

6/10 Okay

Milan, Coralville

Liked: Amenities
Disliked: Staff & service, property conditions & facilities
The property/service/staff does not live up to the usual Kempinski standard. The signature smell of this property is an ever-present somewhat coal-like smoke from the fireplace - starting with the lobby and affecting the outside.
Stayed 1 night in May 2022
Response from General Manager on 12 Jun 2022
Dear Milan, Thank you for sharing with us personal feeling after your recent visit at Strbske Pleso. As our property is located directly under Tatras range, there are three fire places with an open fire underlining romantic and calming mountain atmosphere. While fireplace sings a cracling song, our guests may experience the finest cuisine alluring their taste. We look forward to your next visit back at High Tatras. Best regards, Kathrin Noll, General Manager

10/10 Excellent

Jan

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kempinsky in High Tatras is one of the most beautiful hotels out there. It’s absolutely stunning with the most amazing surroundings and the friendliest and most helpful staff. We have stayed here few times before and definitely will be back. The presidential apartment is very very special. Almost forgot to mention the stunning Zion spa.
Stayed 4 nights in Sep 2021
Response from General Manager on 20 Sept 2021
Dear Jan, thank you for sending an amazing review after your repeat visit at High Tatras. We are delighted to hear that you consider our property for one of the most beautiful hotel with excellent service and dedicated hotel personnel. We look forward to your next visit back at mountain romance of Strbske Pleso. With best regards, Kathrin Noll, General Manager

10/10 Excellent

Shane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptionally welcoming and quality service
My wife and I stayed Grand Hotel for the first time but have previously been to the Presov region. We found that the service from all of your staff including but not limited to; Valet parking / luggage carriage support, reception, bar and restaurant staff including during the breakfast buffet, housekeeping, spa and all were professional, courteous, supportive and always welcoming. It was what we were expecting however and under the circumstances with travel whilst the covid pandemic is still present, were pleasantly surprised that your attentiveness, covid restriction management and service was extremely good. The quality of food in the restaurant was exceptional. The staff at the Spa were supportive and welcoming. The support from all at reception and valet / door person when we had a "situation" with misplaced car keys to help us to take our additional PCR test at Dom Seniorov was very much appreciated. The Hotel and local area is beautiful and tranquil and it is a wonderful place to come to experience nature, wonderful surroundings, amazing views, attractive buildings and can be equally suited to romantic or activity based or relaxing getaways. and all of the above reaffirms our interest to travel to stay at the Grand Hotel Kempinski, High Tatras again (hopefully soon).
Hotel front view Panoramic
Hotel Spa
Lake - Gazebo
Lake - view from Spa2
Stayed 4 nights in Aug 2021
Response from General Manager on 12 Sept 2021
Dear Shane, thank you very much for sharing a memorable picturesque review after your return from mountain romance of High Tatras. We are delighted to read about visiting wonderful place to experience untouched nature, beautiful surroundings, amazing views, attractive buildings or delicious food. Furthermore, thank you for nice words of appreciation towards attentive and courteous staff whilst respecting actual covid pandemic situation. We look forward to your soon return back to oasis of tranquility at Strbske Pleso. With best wishes, Kathrin Noll, General Manager

10/10 Excellent

ronit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
מלון מהאגדות
מיקום המלון מושלם! ספא מעולה! אדיבות הצוות מצויינת. החדרים גדולים אבל בלי מזגן ובלי כל השרותים המפנקים. ( שרותים ומקלחת יחד, כיור אחד) חדר ארונות ענק בחדר. אם תופסים מחיר זול שווה להגיע! ארוחת בוקר מעולה אחת העשירות שאכלנו
Stayed 1 night in Jul 2021
Response from General Manager on 22 Aug 2021
Dear Ronit, thank you for sharing your positive impressions after visiting our mountain fairytale at Grand Hotel Kempinski High Tatras. We are pleased to read you compliments towards excellent services, staff and location of picturesque High Tatras. Furthermore, thank you for commenting nicely about rich variety of breakfast buffet offering more than hundred items of local and traditional cuisine. For your kind information, we do have available certain rooms and suite with cooling system. You may address your room preferences to my colleague at Reservations department who will do their utmost to satisfy your needs. Very much looking forward to welcome you soon back at the oasis of tranquility at Strbske pleso. With best personal regards, Kathrin Noll, General Manager

10/10 Excellent

Lukas

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Kempinski is amazing, the best what I could try in Europe!! The very pleasant staff,
Stayed 1 night in Jul 2021
Response from General Manager on 23 Jul 2021
Dear Lukas, thank you for sharing with us very nice feedback after your recent visit at Grand Hotel Kempinski High Tatras. We are delighted to see that you consider our hotel for the best to try in Europe. The positive comments towards attentive and kind hotel personnel are highly appreciated and will be shared further. Dear Lukas, we look forward to your soon return back to mountain romance of Strbske Pleso. With best regards, Kathrin Noll, General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2020
Response from Kathrin Noll, General Manager on 31 Aug 2020
Dear Anonymous, we are delighted to see that your stay with us was up to your highest satisfaction. We look forward to your next visit back in the mountain fairy tale of High Tatras. Your sincerely, Kathrin Noll, General Manager

10/10 Excellent

jan-erik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great winter week in the mountains
We had a fabulous week. The hotel is amazing and located in a beautiful place. Great staff made our visit special.
Stayed 7 nights in Feb 2020
Response from General Manager on 17 Mar 2020
Dear Jan-Erik, thank you for sharing your personal review after having recently visited Grand Hotel Kempinski High Tatras. We feel delighted to read that you spent with us the whole fabulous week and you felt special while being pampered by attentive and professional hotel personnel. We look forward to your soon return back to mountain romance of Tatra mountains. With best personal wishes, Kathrin Noll, General Manager

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent experience in honeymoon suite
We stayed in the honeymoon suite which was huge and lovely, however the stairs to the jacuzzi on the roof were a bit scary. Service on the whole was excellent, they catered for all our needs, we used the spa and had an excellent Tower Dinner. Could do with more vegetarian options on all menus.
Stayed 3 nights in Feb 2020
Response from General Manager on 1 Mar 2020
Dear Ben, let us kindly thank you for your valuable feedback. We are excited that you enjoyed fantastic life time experience in one of our signature suite - The Honeymoon Suite. Furthermore, thank you for lovely comments for attentive and caring hotel personnel. We look forward to your soon next visit back at mountain romance of High Tatras. With best regards, Kathrin Noll, General Manager

10/10 Excellent

amelia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
AMAZING HOTEL. Actually perfect and great value considering the experience and the spa!! Beautiful in every way with great service and honestly didn’t pay that much as booked in advance!
Stayed 1 night in Jan 2020
Response from General Manager on 27 Jan 2020
Dear Amelia, Thank you for taking the time to write your feedback after your recent visit at our property. We highly appreciate the highest rating of our personalized services. Our praise for service, beautiful venue in every way, great time and stylish Zion Spa Luxury and overall atmosphere are taking us a step further, in the direction of our guests' satisfaction. We heartly invite you to return to the Tatra fairy tale. Yours faithfully, Kathrin Noll, General Manager

6/10 Okay

Bahzad

Liked: Cleanliness, room comfort
Disliked: Staff & service
its ok hotel
I would say the staff should be more attendance to details and bit more friendly. I get sometimes they are busy but still , some friendly smiles won’t hurt
Stayed 2 nights in Aug 2019
Response from General Manager on 5 Dec 2019
Dear Bahzad, thank you for the feedback after recent visit at High Tatras. Furthermore, thank you for sharing possible points for improvement. We do hope to prove you better during next stay at Strbske Pleso, Best regards, Kathrin Noll, General Manager

10/10 Excellent

Mena

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really like the view and everything about hotel. Staff very nice. I really fall in love of this hotel. They really have very charming smile. Want to comeback here.
Stayed 1 night in Nov 2019
Response from General Manager on 18 Nov 2019
Dear Mena, your positive comments for falling in love with our property located in the heart of Tatra National Park are highly appreciated. Furthermore, thank you for additional comments towards very nice and attentive hotel staff with charming smile. We look forward to your soon repeat visit back at High Tatras mountains. With best regards, Kathrin Noll, General Manager

10/10 Excellent

Verified traveller

Stayed 2 nights in Nov 2019
Response from General Manager on 18 Nov 2019
Dear Anonymous, thank you for expressing the highest rating for hotel services delivered. We look forward to your next stay with us. Best regards, Kathrin Noll, General Manager

6/10 Okay

George, London

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel. Amazing staff! This hotel is extremely expensive so you would think there would be basics in the room like coffee maker, tea... No there is not such a thing. The other bad thing was, we booked deluxe rooms with lake view. The room was in the roof with tiny window so there was no view of lake unless you put chair at the window and claimed out on the roof. And because of the tiny windows the room was very dark and dingy. So I don't understand why you pay for lake view when you don't have one. I would expect much more if I pay crazy money for the hotel.
Stayed 2 nights in Sep 2019
Response from General Manager on 30 Sept 2019
Dear George, we are delighted to read that you spent a pleasant time at beautiful hotel being taken care by attentive, always helpful and amazing staff. As the hotel complex consists of three separate buildings combined into one complex, we do have available different types of same room category. You may address all room preference to colleagues at Reservations department or straight at the main reception where all staff members will do the utmost to satisfy your needs. For your kind information, we may provide tea / coffee station to the guest room upon individual request. Dear George, we hope you give us a chance to convince you about our excellent service in near future. With best regards, Kathrin Noll, General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2019
Response from General Manager on 4 Sept 2019
Dear Anonymous, thank you very much for sharing with us review after having recently visited Grand Hotel Kempinski High Tatras. We look forward to your next visit back at Strbske Pleso. Best regards, Kathrin Noll, General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2019
Response from General Manager on 18 Aug 2019
Dear Anonymous, we are delighted to see your excellent rating and hope for your soon future visit back at Grand Hotel Kempinski High Tatras. Best regards, Kathrin Noll, General Manager

10/10 Excellent

Amy E

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Magic
Beautiful place, friendly and helpful staff!
Stayed 3 nights in Jul 2019
Response from General Manager on 25 Jul 2019
Dear Amy E, thank you very much for your nice comments in regards the beautiful property lying straight on shore of lake Strbske Pleso. Your compliments towards friendly and attentive staff are highly appreciated. It will be a great pleasure to welcome you soon back at oasis of tranquility. With kind regards, Kathrin Noll, General Manager

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best stay at a hotel ever. Affordable luxury!
Stayed 1 night in Jun 2019
Response from General Manager on 6 Jul 2019
Dear Deborah, thank you for your time you have spent to share fantastic review after having visited Grand Hotel Kempinski High Tatras. We are very honored to see it was your best stay at a hotel ever. We are delighted to read your words of excellency towards hotel services received and are looking forward to your soon future visit back at mountain fairy tale. With my best personal regards, Kathrin Noll, General Manager

10/10 Excellent

Haim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First class indeed
First Class experience . Friendly staff , Nice and comfortable room , Free parking available , Concierge service available , Very good and rich breakfast , Very good dinners (Till late) , Very good location , Nice free SPA services .
Stayed 2 nights in Oct 2018

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Sep 2018

8/10 Good

CHUI SHAN TERESA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in the tatras
Lovely hotel, good facilities, staff are welcoming and helpful
Stayed 2 nights in Oct 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel. Amazing spa. Staff attentive, helpful. Definitely will go back.
Stayed 2 nights in Jun 2018

8/10 Good

Waliserege

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent hotel in sumer and winter
It was an amazing place . Service was excellent .I would like a kettle in the room . We got a very nice room and i would like to have a cup of tea in the balcony early morning .I normaly have a cup of herbal tea before going to bed. I could not do any of that .
Stayed 1 night in Jun 2018

10/10 Excellent

Daniel K Y

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant!
Brilliant stay!
Stayed 4 nights in Jun 2018

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel in a beautiful location
This is an historic building that has been impeccably restored. Our bedroom was extremely clean and comfortable. Flooring throughout is oak parquet, with mahogany panelling. There’s open fires in some of the public rooms. Breakfast is lavish. Service is very friendly and helpful. Mix of guests with some smartly dressed and many in comfortable casuals/shorts/T-shirts- hikers will not feel out of place.
Stayed 2 nights in May 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2018

10/10 Excellent

Brent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
a must
This is an amazing place. there is so much to do around it and the food is amazing

10/10 Excellent

Ales

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Robert, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great place to stay, nice rooms, fantastic staff, great area.
Stayed 2 nights in Dec 2017

10/10 Excellent

Ricky, Barnsley, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent High Class, Quality Hotel
I stayed at the hotel with my wife and 2 year old boy for a week in May whilst visiting Slovakia for a friends wedding. The hotel is excellent, of a very high standard, fantastic facilities, superb service and great food. Rooms are large and comfortable, again with very good facilities. The hotel and staff are very welcoming and cater excellently for young children who are allowed in the swimming pool until 8pm. Toys, crayons and paper were put out at breakfast time to keep them entertained, and there is a small indoor area with toys to play with and our son loved playing in there during our stay.
Response from Kathrin Noll, General Manager on 1 Jun 2017
Dear Ricky, Thank you for taking time to share the remarks from your recent stay with your family. I am especially glad to hear that your son enjoyed the stay with us, despite a few shortcomings in our Kids Club. We are preparing to freshen up the toys together with our agency, which is also responsible for regular weekend kids’activities. I would greatly appreciate it if you shared with us your feedback on improvements at our Kids Club from your next visit to Grand Hotel Kempinski High Tatras. Yours sincerely, Kathrin Noll General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel in the high Tatras.
An amazing setting with superior quality service, outstanding staff, tending to all of our needs.

10/10 Excellent

ed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
perfect honeymoon
everything is perfect, the view, the room, the service.

10/10 Excellent

Amnon, Tel-Aviv

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Elegant hotel, on the shore of a picturesque lake
Classic hotel on the shore of the picturesque Štrbské Pleso, Nice facilities; SPA, restaurant, Cafe / bar, reading room etc. Good hub for traveling around in both higher Tatra and lower Tatra.

10/10 Excellent

Yaniv, Israel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Elegant hotel in the mountains
The hotel is very elegant. The staff are very nice. Try to do the best that you will enjoy your stay. The SPA is nice. Everything was perfect.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just perfect
Great hotel in amazing surrounding and excellent culinary restaurant!!!!

10/10 Excellent

Gal, Israel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was perfect.
It must visit hotel the staff was very friendly, it was perfect.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Getaway
Best hotel we ever stayed at. Pool area relaxing and beautiful. We would definitely go back.

10/10 Excellent

well travelled , m

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stunning hotel and location
A true five star location and hotel , everything from food to service was near on perfect

10/10 Excellent

Daniel, U.S.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, great views, great spa.
Everything was nice, the beds were a little hard, we couldn't rest properly at night. Service was supurb, but one thing ticked us off. When we went to eat dinner, we called the reception to ask if the main restaurant was open, because there was a wedding on that night. They told us of course it was and that the wedding was in the opposite ballroom. They didn't mention anything about a reservation. When we went down to the restaurant the person in charge asked us if we had a reservation, we said no and that we called the reception and they mentioned nothing about having to reserve. So we were told that the restaurant was "fully" booked, despite us seeing around seven if not more available tables. He made us wait 20 minutes at the bar, and once we got out drinks, they barman received a phone call that a table became available. We stayed at the restaurant for almost two hours. Do you think the free tables got occupied? of course not! That really disappointed us.

10/10 Excellent

Ket, Brisbane, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Wellness Hotel in Spectacular location
Everything went exactly as planned at this hotel. It is very decadent but it is what you would expect from a hotel of this stature. Wellness centre was good and relaxing. Restaurant served good quality food. All the little extras you expect were provided. Within the hotel things are expensive. Food ' drink and wellness procedures are almost double the cost of other hotels in the village. Its OK if you expect that but almost double the price for the same massage you can have at the 4 star Patria Hotel across the lake is a bit over the top.

10/10 Excellent

Lenka, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We enjoyed a lot spa calm atmosphere! Professional and polite staff.