Exterior

Reviews of DoubleTree by Hilton Hotel Kosice

4 out of 5

Reviews

9.2

Wonderful

Rating 10 - Excellent. 239 out of 363 reviews" "
Rating 8 - Good. 103 out of 363 reviews" "
Rating 6 - Okay. 9 out of 363 reviews" "
Rating 4 - Poor. 6 out of 363 reviews" "
Rating 2 - Terrible. 6 out of 363 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Marianna

Liked: Cleanliness
Despite being part of a well recognised international chain, this hotel struggles to steer from that all permeating, post-communism, Eastern European impression. The dark, oppressively gloomy reception and bar area feel anything but inviting and bar one or two guests, it’s very much a ghost town. Which was surprising considering I was told the hotel was fully booked and as such they were unable to offer me a room on one of the higher floors. So I woke up to a strong smell of fried breakfast at 5am, presumably coming from the casino below? Unlike the wonderfully friendly serving staff at breakfast, the ladies at the reception desk were somewhat cooler in their interactions. Speaking of breakfast, it was everything one might expect from the standard European selection, with freshly made pancakes a very nice bonus. You certainly won’t struggle to find a table as only three or four were occupied during my visit on both days. The room was tiny and the entire stay felt overpriced for the quality of the hotel. Cleanliness was 5*. The biggest surprise was a nasty office chair in my room covered in stains. As for the positives, the hotel is decidedly in best location in town - the Main Street with the amazing cathedral, fantastic restaurants and cafes and easy access to transport makes the stay very convenient. Worth noting that if you order anything from the restaurant into your room, the hotel will charge you extra 6 Euros for the privilege, which was a first for me!
Stayed 3 nights in Jan 2024
Response from Front office team on 8 Mar 2024
Dear Ms. Marianna,we are thankful for your feedback. It is only through your feedback that we can identify ways to improve our hotel, rooms and the service that we provide. We are extremely sorry for any inconveniences or discomfort that you experienced during your stay here, with us at DoubleTree by Hilton Kosice.Thank you for complimenting our staff at breakfast, selection available at breakfast, cleanliness and location, we really appreciate this.Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Kosice. Kind regardsIveta / Front Office Team

8/10 Good

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall very good. Would definitely recommend
Stayed 4 nights in Jan 2024
Response from Lenka Kamenska/Assistant Front Office Manager on 15 Feb 2024
Dear Mr Peter, Thank you so much for taking a time to share your recent positive experience at the DoubleTree by Hilton. We are looking forward to welcome you back in Kosice.

10/10 Excellent

Bisola

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice
Stayed 1 night in Jan 2024
Response from Lenka Kamenska/Assistant Front Office Manager on 15 Feb 2024
Dear Ms Bisola, Thank you so much for taking a time to share your recent positive experience at the DoubleTree by Hilton. We are looking forward to welcome you back in Kosice.

6/10 Okay

Jeffrey

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Clean and very presentable, Some of the staff looked down on you, I’m the one paying £200 pound a night but hey? Still haven’t refunded my 100 euros deposit 1 week later!! Disgusting really.
Stayed 1 night in Oct 2023

4/10 Poor

Carlos

Business traveller
Liked: Cleanliness
Disliked: Staff & service
Standard business hotel with unfriendly staff
I have stayed several times in this hotel for work. The location is convenient but the staff is not very friendly (Zuzana) and the rooms are clean but small for the price.
Stayed 1 night in Aug 2023

10/10 Excellent

Jozef

Stayed 1 night in Aug 2023
Response from Lenka Kamenska/Assistant FO on 20 Oct 2023
Dear Jozef, Thank you so much for taking a time to share your recent positive experience at the DoubleTree by Hilton. We are looking forward to welcome you back in KosiceKind regards

10/10 Excellent

Peter

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Tamara

Liked: Cleanliness, staff & service, property conditions & facilities
A hit small but very Lovely room, view was amazing. Stuff were very kind and helpful 🙂
Stayed 1 night in Jul 2023
Response from Lenka Kamenska/Assistant Front Office Manager on 31 Jul 2023
Dear Ms Tamara, Thank you very much. We are happy to hear you had an enjoyable experience with our hotel. Thank you so much for kind review. Come to visit us whenever you are in Kosice.Kind regards

8/10 Good

Miri

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice stay
Location was great, the room was clean and comfortable, and comfortable bed. We had one issue with the hotel having only one elevator working, the other out of service, and us being on the ninth floor it was difficult to use to stairs and we had to wait for the elevator a loooong time each time.
Stayed 1 night in Jul 2023
Response from Front office team on 11 Jul 2023
thank you very much for your review and for your kind words about room. The elevator is out of order due to its renovation and we truly apologies for all inconvenience during your stay associated with it.

8/10 Good

Suzanna

Stayed 1 night in Jun 2023
Response from Lenka Kamenska/Assistant Front Office Manager on 2 Jul 2023
Dear Ms Suzanna, Thank you very much. We are happy you had a great stay with us and our effort to provide you with the best service in the city really pays off. Whenever you are in Kosice, stop by the DoubleTree by Hilton Kosice. Best regards

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very kind and understanding. It felt almost like a second home.
Stayed 10 nights in Jun 2023
Response from Lenka Kamenska/Assistant Front Office Manager on 2 Jul 2023
Dear Mr AndrewThank you very much. We are happy you had a great stay with us and our effort to provide you with the best service in the city really pays off. Whenever you are in Kosice, stop by the DoubleTree by Hilton Kosice. Best regards

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brief visit to Kosice
4 night stay. Excellent hotel. Rooms very comfortable and clean. Excellent choice for breakfast.
Stayed 4 nights in Jun 2023
Response from Front office team on 19 Jun 2023
Dear Paul,thank you for visiting our hotel, we are happy to hear that you had an enjoyable experience with our hotel.

4/10 Poor

Robin

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Front office team on 14 Jun 2023
Dear Mr. Robin,thank you very much for your review and for your stay with us.

8/10 Good

Alice

Liked: Cleanliness, staff & service, property conditions & facilities
Excelent location!
Stayed 6 nights in Jun 2023
Response from Lenka Kamenska/Assitant Front Office Manager on 13 Jun 2023
Dear Alice, Thank you very much. We are happy you had a great stay with us and our effort to provide you with the best service in the city pays off. Whenevr you are in Kosice, stop by the DoubleTree by Hilton Kosice.Best regards

4/10 Poor

Carlos

Business traveller
Liked: Cleanliness
Uninteresting
Standard uninteresting business hotel. Dull decoration, basic service and dark restaurant. The breakfast for 21 eur is a scam.
Stayed 4 nights in Apr 2023

10/10 Excellent

Michal

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2023
Response from Lenka on 13 Jun 2023
Dear Mr MichalThank you for taking a time to share your recent positive experience at DoubleTree by Hilton. We are looking forward to welcome you back in Kosice.Best refards

10/10 Excellent

Robert

Stayed 2 nights in Apr 2023

10/10 Excellent

Alastair

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023
Response from Lenka Kamenska/Assistant Front Office Manager on 27 Mar 2023
Dear Mr Alastair,Thank you for your positive review. We are looking forward to welcome you back in Kosice.Kind regards

10/10 Excellent

Milan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023
Response from Lenka on 28 Feb 2023
Thank you for sharing your experience on Hotels.com. We are looking forward to welcome you again!Kind regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the best hotels in Kosice
Whenever I travel to Kosice, I stay at the Doubletree on Hlavna Ulica. The hotel is in the former Slovan Hotel from the socialist era; however, the building was gutted and renovated and out to western standards. Rooms are always clean and have a contemporary design with a comfortable bed and a spacious bathroom. The staff is friendly and always very helpful.
Stayed 1 night in Nov 2022

10/10 Excellent

Ofer

Stayed 1 night in Nov 2022

10/10 Excellent

Peter

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

8/10 Good

Khrystyna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Good location and facilities, the only issue was with an a/c. It didn’t really worked.
Stayed 1 night in Oct 2022

10/10 Excellent

Klaudia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel in the downtown, close to cathedral and other places, great food , especially for people with intolerance to lactose and gluten , very helpful staff . The best so far in Europe .
Stayed 3 nights in Sep 2022

8/10 Good

Kathleen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great breakfast good location to old town. Clean and comfortable bed
Stayed 1 night in Sep 2022

10/10 Excellent

Shane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A dependable quality hotel with friendly staff
Overall the staff and convenience were as usual for the standard we have come to appreciate at Hilton and doubletree by Hilton in various countries. Staff esp.front desk are a great asset to your organisation and always presents a courteous, friendly and approachable demeanour which makes guest stays and queries we may have a pleasant experience. I lost a silver bracelet during our stay and your staff are kindly keeping a lookout if it ever resurfaces. On the ‘cons’ Was not safe the parking was chargeable but perhaps it was in small print on the hotel.com site. Minor fixtures in the room (shower door handle kept falling off, the soap holder in the shower cubicle was hanging, TV power went off like it has crashed a few times.
Stayed 1 night in Sep 2022

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2022

6/10 Okay

Carlos

Business traveller
Standar Business Hotel
Standard business hotel conveniently located in central Kosice. The facilities & the service are correct, but it lacks some kind of charm.
Stayed 4 nights in Jul 2022

10/10 Excellent

Milada

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good customer service, great facility and accommodating staff.
Stayed 4 nights in Jul 2022
Response from Lenka/Front Office Assistant on 3 Aug 2022
Thank you very much. We are happy you had a great stay with us and our effort to provide you with the best service in the city really pays off. Whenever you are in Kosice, stop by the DoubleTree by Hilton Kosice. Best regards

10/10 Excellent

Katarina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from Lenka/Front Office Assistant on 12 Jul 2022
Thank you very much. We are happy you had a great stay with us and our effort to provide you with the best service in the city really pays off. Whenever you are in Kosice, stop by the DoubleTree by Hilton Kosice. Best regards

10/10 Excellent

Ievgeniia, Kyiv

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2022

10/10 Excellent

Renato

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022

10/10 Excellent

Daniela, George Town

Liked: Cleanliness, staff & service, property conditions & facilities
The staff at the lounge we’re especially fantastic. They treated me like family. And when you are all the way from the Bahamas and you spend 2 weeks in Slovakia without speaking the language, that is a very big deal!
Stayed 1 night in Aug 2021
Response from Ivana Sestkova, Guest Relations Manager on 2 Nov 2021
Hello, thank you so much for your kind words! We are really happy you enjoyed your stay and we hope to see you again in Kosice in the future. Best regards, Ivana

10/10 Excellent

Piotr

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Really nice stay. Overall very good hotel. Exceptional bed.
Stayed 1 night in Aug 2021
Response from Ivana Sestkova, Guest Relations on 26 Aug 2021
Dear Piotr, thank you for your feedback! We are so happy you had nice stay and enjoyed the bed. Hope to see you again in Kosice! Best regards, Ivana

6/10 Okay

Heinz, Aventura

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nahe Stadtzentrum. Die Parkgarage war überfüllt, zu enge Parkplätze und mit 15 € zu teuer! Keine Lademöglichkeit für E Autos. Expedia gibt die Parkgebühr mit € 10 an.
Stayed 1 night in Aug 2021
Response from Ivana Sestkova, Guest Relations on 26 Aug 2021
Dear Heinz, thank you very much for your feedback. We are really sorry we did not exceed your expectations. Thank you for all the comments about the parking. We will share them with our Management team. Hope you will stay with us again! Best regards, Ivana

8/10 Good

Jozef

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021
Response from Ivana Šestková, Assistant Front Office Manager on 15 May 2021
Vážený pán Jozef, veľmi nás teší, že sa Vám pobyt v našom hoteli páčil a že splnil Vaše očakávania. Dúfame, že nás v budúcnosti opäť navštívite. S pozdravom, Ivana

8/10 Good

Nigel

Stayed 1 night in Sep 2020
Response from Ivana, Guest Relations Manager on 9 Oct 2020
Dear Nigel, thank you for your nice review. We are glad you enjoyed your stay and we hope to see you again in Kosice! Best regards, Ivana

10/10 Excellent

Tatiana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020

10/10 Excellent

Curtis

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place to stay
Great place to stay convenient walking distance to really good restaurants
Stayed 3 nights in Feb 2020
Response from Miroslava on 28 Feb 2020
Dear Curtis, thank you very much for reviewing your stay! We are very happy that you enjoyed your stay with us and we hope to see you again. Kind regards, Miroslava

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Miroslava on 28 Feb 2020
Hello, thank you for sharing your experience with our hotel. We hope to see you again. Kind regards, Miroslava

10/10 Excellent

T

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2020
Response from Miroslava on 28 Jan 2020
Dear T, thank you very much for reviewing your stay. We are happy that you have enjoyed stay with us and we will be more than happy to welcome you back. Kind regards, Miroslava

10/10 Excellent

Tim

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay in Kosice
Great location, convenient for the historic town centre, right next to a modern mall (Aupark). Good transport links - bus, tram, rail. 10 mins from Moldavska business park, 15 mins from the airport. Rooms are up to the usual Doubletree standards. Team are friendly and helpful. Good breakfast.
Stayed 4 nights in Nov 2019
Response from miroslava on 25 Nov 2019
Dear Tim, thank you very much for reviewing your stay! We are happy that you have enjoyed your stay with us and that we met all your expectations. Hope that see you soon! Kind regards Miroslava

10/10 Excellent

Anatoly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2019
Response from Ina on 5 Nov 2019
Dear Anatoly, thank you for your Great feedback. Looking forward to see you soon. Sincerely, Ina

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing top quality in the heart of Kosice. Highly recommended to all.
Stayed 1 night in Oct 2019
Response from miroslava on 22 Oct 2019
Hello, thank you for reviewing your stay! I am very happy to read that you enjoyed your stay with us. Hope that we will see you again. Kind regards Miroslava

10/10 Excellent

Carly

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019
Response from miroslava on 17 Oct 2019
Dear Carly, thank you very much for your time to share with us your feedback! We are very happy that you have enjoyed your stay with us. Hope that see you again. Kind regards, Miroslava

8/10 Good

Gerrit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best option in Kosice
Great hotel with all you could ask for and right in the center of Kosice. You can walk everywhere.
Stayed 4 nights in Sep 2019
Response from miroslava on 17 Sept 2019
Dear Gerrit, thank you very much for your time to share with us your feedback! I am happy to read that you have enjoyed your stay with us and we will be more than pleased to welcome you again. Kind regards, Miroslava

10/10 Excellent

Verified traveller

Liked: Amenities, property conditions & facilities
Stayed 3 nights in Sep 2019
Response from miroslava on 16 Sept 2019
Hello, Thank you very much. We are happy to hear you had an enjoyable experience with our hotel. Thank you so much for kind review. Come to visit us whenever you are in Kosice. Kind regards, Miroslava

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019
Response from Miroslava on 31 Aug 2019
Dear Melissa, Thank you very much for your time to share with us your feedback! I am happy to read that you have enjoyed your stay with us and we will be more than pleased to welcome you again. Sincerely,

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended
You couldn't ask for more from a hotel. We stayed in a suite for 3 adults and the third bed actually had a real mattress instead of a sofa or slab of foam. Fantastic service from reception staff. Amazing view of Kosice city centre. Highly recommended.
Stayed 2 nights in Jun 2019
Response from Ina on 3 Jul 2019
Dear Sarah, thank you very much for your great feedback. We are very happy you have enjoyed your stay with us. Sincerely, Ina

8/10 Good

Verified traveller

Stayed 3 nights in Jun 2019
Response from Ina on 17 Jun 2019
Hello, thank you for this Great feedback. Sincerely, Ina