Ratings based on 164 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
75% of guests recommend
4.1 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified traveller from bucks

not impresses

Posted 29-Oct-2008 on Hotels
reason we went was to have a relaxing weekend :- leisure facilities were closed, bed was very uncomfortable with springs digging into us , when we checked out the guy asked us how our stay was, so we told him...and he just replied that he was sorry to hear that, and nothing else! very poor customer service indeed.
5 out of 5
by A verified traveller from east midlands

Brillant place

Posted 28-Oct-2008 on Hotels
helpful staff above and beyond their job. excellent postition easy to walk to most stuff. lovely building, big, clean, quiet, room (twin) concierge the most helpful I have ever come across in 40 years of staying in hotels. my stay was upset by vandleism to my car, the hotel went out of their way to make sure I was OK despite the car park not being their responsibilty. I will definitelty go back to stay here next tiem I'm in brighton
2 out of 5
by A verified traveller from Norfolk

Basic hotel room, don't expect any frills

Posted 26-Oct-2008
I have stayed in a few Thistle's and they all tell the same story. Glossy entrance to the hotel, but the hotel rooms are extremely dated. Not 4 star quality I'm afraid, though the entrance to this hotel tells another story!
4 out of 5
by A verified traveller from Essex

Friendly staff and great location

Posted 23-Oct-2008 on Hotels
I stayed in the Thistle Brighton on the 18/10/2008 and i have to say i was quite impressed. The hotel was ideally situated right on the sea front and only a 5 minute walk from the shops and bars. The staff couldnt do enough to help you and really made you feel welcome. The rooms decor was in need of a little touch up but other than that my experince of this hotel was great.
4 out of 5
by A verified traveller from High Wycombe

Great location!

Posted 14-Oct-2008 on Hotels
Centrally placed on the sea front, ideal for shopping in The Lanes and a stroll along the prom, this hotel could not be faulted. It's not a hotel that will make you go 'wow' but I couldn't think of anything negative to say about it. Service at reception was efficient, room was of an adequate size, decor not ultra modern but definately a long way away from the flocked wallpaper of old, noise not a problem and breakfast pretty damm good and plenty of it. All in all a hotel to be recommended even if a little pricey.
4 out of 5
by A verified traveller from Aberdeen

Lack of information

Posted 08-Oct-2008 on Hotels
I booked this hotel specifically for a spa weekend and then learned after several phonecals that their beauty therapist was off work (the hotel didn't know but did recommend a local salon) and then on arrival we were told that the swimming pool was out of use (although we could use a pool in a neighbouring hotel). Also the alcoholic drinks at the in-house Costa Coffee Bar were prohibitively expensive - over £15 for a gin and tonic and a glass of red wine and £11.50 for two Baileys. The car parking is in a municipal car park which required that we leave the car at the entrance and go to reception to get let in and then a concierge also needs to go with you to let you out.
2 out of 5
by A verified traveller from Harpenden

Good location but not impressed with the customer care

Posted 24-Sep-2008 on Hotels
This hotel is in an ideal location with the lanes to the front and seafront to the rear. really looking forward to our stay, check in was polite and friendly. We had booked a non-smoking room, but when we opened the door hit by a strong smoking smell (not the hotels fault as obviously the previous guest) changed rooms, porter came up to assist in the move and agreed about the smoke. Second room overlooking the lanes as quite noisy then found out why the window was broken and unable to close, maintenance could only screw it permentely shut, so change of rooms again! Third time lucky, but customer care throughout was very poor asking us to keep returning to reception to change rooms etc. When we checked out the Duty Manager was very unapologtic as though we were lucky to be there and not really anything he could do. I think the final straw was we ordered a newpaper which never arrived when we queried this we were told it was delivered and probably taken by another guest and all they could do was take it off the bill.
4 out of 5
by A verified traveller from jeddah saudi arabia

for sure i will stay in this hotel next time i am in brighton

Posted 09-Sep-2008
i suggest that the hotel provid more tv channel options also the hotel must review the standerd and quait of room iternet service it will be excellent if the hotel allocate more smokers room
4 out of 5
by A verified traveller from London

No Architecture outside but such an hotel inside with very good service!!! Will be back for sure!!!

Posted 07-Sep-2008
The architecture outside is not really exceptionnal... Look like a concrete Cube with Windows from the 80's, but inside everything was Fab... Nice Room, Good Space, Good king Size Bed, Bathroom little bit dated, View fantastic on the pear from the Lounge & Restaurant, Very good service... Pool was closed for refurbishment... Would love to taste it next time!!! Perfect situation in Brighton, Very good Concierge... All Good... Simply!!!
5 out of 5
by A verified traveller from Wiltshire

A fantastic last minute find

Posted 01-Sep-2008
Beautiful lobby. Extreme ease of getting about in Brighton, fantastic location.