We are Brighton’s most historic hotel and, as I am sure you will appreciate, that comes with its challenges. We are proud of our history, which is displayed throughout the building, although we are not blind to the fact that a building like ours needs continual investment to be able to maintain current market expectations. Although we have not enjoyed this investment in our recent past, we are expecting it to be forthcoming soon and, along with our superb location, I am sure that, on completion, we shall be able to project a very different experience to those who are looking for it. In the meantime, I would be happy to talk through any further comments you have and assure you that we take the experiences of all our guests very seriously and do look at any ways to improve where we can.Kind Regards Jason Bramwell General Manager

We are Brighton’s most historic hotel and, as I am sure you will appreciate, that comes with its challenges. We are proud of our history, which is displayed throughout the building, although we are not blind to the fact that a building like ours needs continual investment to be able to maintain current market expectations. Although we have not enjoyed this investment in our recent past, we are expecting it to be forthcoming soon and, along with our superb location, I am sure that, on completion, we shall be able to project a very different experience to those who are looking for it. In the meantime, I would be happy to talk through any further comments you have and assure you that we take the experiences of all our guests very seriously and do look at any ways to improve where we can.Kind Regards Jason Bramwell General Manager

I am sorry to hear that your bedroom was not the standard you expected. We pride ourselves on keeping our traditional building in good maintenance order as much as we are able. Still, the high traffic in our 154 rooms does often mean waiting our turn for updating certain areas. For that reason, we have cleaning and maintenance staff on well into the evening and a manager on site 24hrs a day so they can address any immediate issues our guests report. Please be assured that I have noted your comments and will be ensuring they are addressed by the maintenance team as quickly as possible. All I hope is that this will not deter you from visiting us again.Kind Regards Jason Bramwell General Manager

Thank you for writing a review following your recent experience at The Old Ship Hotel. I am always delighted when guests take the time to let me know about their visit and I really appreciate the effort.Kind Regards Jason Bramwell General Manager

Thank you for writing a review following your recent experience at The Old Ship Hotel. I am always delighted when guests take the time to let me know about their visit and I really appreciate the effort.Kind Regards Jason Bramwell General Manager

Dear Traceysue,Thank you so much for your incredibly kind words and for awarding us a five-star rating! It’s fantastic to know that you had a wonderful experience with us.I hope we have the pleasure in welcoming you back very soon.Kind regardsNick BagshawDuty Manager

Dear Nathan,Thank you for taking the time to review your stay at The Old Ship Hotel.At The Old Ship Hotel, we work hard to offer high-quality service to every guest. We made sure to share this feedback with our employees to give them the recognition they deserve.The Old Ship has the lucky advantage of being able to accommodate a car park for our guests (due to the space in previous years being a stable for horses & reconfigured for cars in the 1920's). Unfortunately, we are unable to expand our carpark size as the configuration of our 464-year-old hotel wouldn't accommodate an expansion. Brighton is a very popular city, and this unfortunately does bring a higher volume of traffic on occasions. Please accept my apologies for this inconvenience though. We would be delighted to welcome you back in the future.Kind regardsNick BagshawDuty Manager

Dear Gillian,Thank you for your wonderful review! We’re delighted to hear about your positive experience with us at The Old Ship.Plans have been approved by Brighton City Council & various historical trusts for The Old Ship Hotel to undergo a major renovation (full details & dates to be confirmed).We appreciate such kind comments and hope that we can welcome you back to The Old Ship Hotel soon.Kind regardsNick BagshawDuty Manager

Dear Richard,Thank you so much for your five-star review, and for choosing our hotel.I am delighted to hear you enjoyed your stay at The Old Ship. The team and I take great pride in the service and hospitality we give, and I will be sure to pass your lovely comments onto them.We take immense pride in preserving the rich heritage and charm of the property.We can’t wait to welcome you back for another wonderful experience.Kind regardsNick BagshawDuty Manager

Dear James,Thank you for taking a moment to share your experience at The Old Ship Hotel.Brighton is such a diverse city, with so many great reasons to visit and we are very lucky with our location that we are right in the heart of it.We hope you visit us again soon.Kind regardsNick BagshawDuty Manager

Thank you for writing a review following your recent experience at The Old Ship Hotel. I am always delighted when guests take the time to let me know about their visit and I really appreciate the effort.Kind Regards Jason Bramwell General Manager

Dear Paul,Thank you for sharing this positive review.I am delighted to know you enjoyed your stay with us. We take pride in our level of service, and it is important to us that our guests leave feeling like they had a great experience.We look forward to welcoming you back again soon.Kind regardsNick BagshawDuty Manager

Thank you for writing a review following your recent experience at The Old Ship Hotel. I am always delighted when guests take the time to let me know about their visit and I really appreciate the effort.Kind Regards Jason Bramwell General Manager

Dear Kevin,Thank you so much for your review and for awarding us a five-star rating!It’s fantastic to know that you had a wonderful experience with us.We look forward to welcoming you back to The Old Ship soon.Kind regardsNick BagshawDuty Manager

We are Brighton’s most historic hotel and, as I am sure you will appreciate, that comes with its challenges. We are proud of our history, which is displayed throughout the building, although we are not blind to the fact that a building like ours needs continual investment to be able to maintain current market expectations. Although we have not enjoyed this investment in our recent past, we are expecting it to be forthcoming soon and, along with our superb location, I am sure that, on completion, we shall be able to project a very different experience to those who are looking for it. In the meantime, I would be happy to talk through any further comments you have and assure you that we take the experiences of all our guests very seriously and do look at any ways to improve where we can.Kind Regards Jason Bramwell General Manager

Dear Sarah,Thank you so much for your feedback.With so many great places to choose from, it’s an honour that you decided to give us a try, and it sounds like we made a great first impression.Plans have been approved by Brighton City Council & various historical trusts for The Old Ship Hotel to undergo a major renovation (full details & dates to be confirmed).I hope we have the pleasure in welcoming you back very soon.Kind regardsNick BagshawDuty Manager

Dear May Ling,Thank you so much for your five-star review. We are delighted to hear that you had a positive experience with us at The Old Ship Brighton. I hope we have the pleasure in welcoming you back very soon.Kind regardsNick BagshawDuty Manager

Dear Jemma,Thank you for your review of our hotel. As a team here at The Old Ship Hotel we do our best to ensure that every guest who stays with us received the best in service. We hope you’ll stop by again soon.Kind regardsNick BagshawDuty Manager

Dear Caroline,Thank you so much for your feedback.We are delighted to hear that you had a positive experience with us at The Old Ship Brighton. We look forward to welcoming you back again soon.Kind regardsNick BagshawDuty Manager

We are Brighton’s most historic hotel and, as I am sure you will appreciate, that comes with its challenges. We are proud of our history, which is displayed throughout the building, although we are not blind to the fact that a building like ours needs continual investment to be able to maintain current market expectations. Although we have not enjoyed this investment in our recent past, we are expecting it to be forthcoming soon and, along with our superb location, I am sure that, on completion, we shall be able to project a very different experience to those who are looking for it. In the meantime, I would be happy to talk through any further comments you have and assure you that we take the experiences of all our guests very seriously and do look at any ways to improve where we can.Kind Regards Jason Bramwell General Manager

We are Brighton’s most historic hotel and, as I am sure you will appreciate, that comes with its challenges. We are proud of our history, which is displayed throughout the building, although we are not blind to the fact that a building like ours needs continual investment to be able to maintain current market expectations. Although we have not enjoyed this investment in our recent past, we are expecting it to be forthcoming soon and, along with our superb location, I am sure that, on completion, we shall be able to project a very different experience to those who are looking for it. In the meantime, I would be happy to talk through any further comments you have and assure you that we take the experiences of all our guests very seriously and do look at any ways to improve where we can.Kind Regards Jason Bramwell General Manager

Thank you for writing a lovely review following your recent experience at The Old Ship Hotel. I am always delighted when guests take the time to let me know about their visit and I really appreciate the effort.Kind Regards Jason Bramwell General Manager

We are Brighton’s most historic hotel and, as I am sure you will appreciate, that comes with its challenges. We are proud of our history, which is displayed throughout the building, although we are not blind to the fact that a building like ours needs continual investment to be able to maintain current market expectations. Although we have not enjoyed this investment in our recent past, we are expecting it to be forthcoming soon and, along with our superb location, I am sure that, on completion, we shall be able to project a very different experience to those who are looking for it. In the meantime, I would be happy to talk through any further comments you have and assure you that we take the experiences of all our guests very seriously and do look at any ways to improve where we can.Kind Regards Jason Bramwell General Manager

Thank you for taking the time to write your review. My team and I are always grateful when our guests let us know they have enjoyed their stay, after all, that is what we are here to ensure. In such challenging times as we live in, it is great to know that good traditional hospitality is still welcomed and appreciated.Kind Regards Jason Bramwell General Manager

We are Brighton’s most historic hotel and, as I am sure you will appreciate, that comes with its challenges. We are proud of our history, which is displayed throughout the building, although we are not blind to the fact that a building like ours needs continual investment to be able to maintain current market expectations. Although we have not enjoyed this investment in our recent past, we are expecting it to be forthcoming soon and, along with our superb location, I am sure that, on completion, we shall be able to project a very different experience to those who are looking for it. In the meantime, I would be happy to talk through any further comments you have and assure you that we take the experiences of all our guests very seriously and do look at any ways to improve where we can.Kind Regards Jason Bramwell General Manager

Thank you for writing your review following your recent experience at The Old Ship Hotel. I am always delighted when guests take the time to let me know about their visit and I really appreciate the effort.Kind Regards Jason Bramwell General Manager

Dear Mandy,Thank you for the details of your stay at The Old Ship Hotel Brighton. We are always happy to hear from a returning guest to our hotel.We believe that hospitality is personal and it all starts with a dedicated and caring team. Your feedback makes us proud … and motivates us at the same time! Thank you.I hope we have the pleasure in welcoming you back very soon.Kind regardsNick BagshawDuty Manager

Thank you for writing a lovely review following your recent experience at The Old Ship Hotel. I am always delighted when guests take the time to let me know about their visit and I really appreciate the effort.Kind Regards Jason Bramwell General Manager

Dear Jo,Thank you for taking the time to review your stay at The Old Ship Hotel. I'm so glad to hear that we were able to make your experience with us a memorable one and that you enjoyed all of the amenities we offer.The Old Ship is the oldest in Brighton (Est. 1559), we have a long and very interesting history (please ask for a free copy of our history from the reception desk on your next stay with us). We have 154 guest rooms and the majority differ in size and location around the building, we are more than happy to room move guests when we have availability upon request.I am truly sorry to hear that you and your partner were burnt on the hot radiator in the bathroom, I hope you are both ok. I also apologise that we missed your message about your partners birthday, normally we would respond and arrange a little something on arrival for special occasions for our guests. I am pleased that overall you both enjoyed your stay and had a wonderful birthday.I hope we have the pleasure in welcoming you back very soon.Kind regardsNick BagshawDuty Manager

Dear Steve,Thank you for your review.We are very sorry to hear that we fell short of your expectations and that your experience was not a positive one.I can confirm that we intend to do a full refurbishment of the hotel, and as such, a design has been created, and currently, the extensive works are out for tender. The tendering process can be lengthy, and as such, we do not have a definite date of when we will be in a position to confirm a date for the work to begin. The hotel will remain open, and the refurbishment will be done in stages.Perhaps sometime in the future, when the hotel has undergone some refurbishment, you might consider giving us another try.Kind regardsNick BagshawDuty Manager

Dear Randa,Thank you so much for your five-star review. We are delighted to hear that you had a positive experience with us at The Old Ship Brighton.Brighton is such a diverse city, with so many great reasons to visit and we are very lucky with our location that we are right in the heart of it.We look forward to seeing you again soon.Kind regardsNick BagshawDuty Manager

Dear Florence,Thank you so much for your five-star review. We are delighted to hear that you had a positive experience with us at The Old Ship Brighton.I have passed the details about nets for the windows to our housekeeping team.We look forward to welcoming you back soon.Kind regardsNick BagshawDuty Manager

Thank you for writing your review following your recent experience at The Old Ship Hotel. I am always delighted when guests take the time to let me know about their visit and I really appreciate the effort.Kind Regards Jason Bramwell General Manager

Dear Andrew,Thank you for taking the time to write your review.We are delighted to hear that you had a positive experience with us at The Old Ship Brighton. I hope we have the pleasure in welcoming you back very soon.Kind regardsNick BagshawDuty Manager

Thank you for your review of your recent stay with us. We are very sorry to hear that we fell short of your expectations and that your experience was not a positive one.Please know that we take all feedback seriously and are committed to constantly improving our services and facilities. As part of this commitment, we are due to undergo a refurbishment soon to enhance the comfort and quality of our accommodations.We appreciate your honest feedback and hope that you will give us the opportunity to welcome you back in the future to experience our improved facilities.Thank you again for your review.Sincerely, Jason BramwellGeneral Manager

Dear Martin,Thank you for taking a moment to share your experience at The Old Ship Hotel. We’re proud to deliver great value to our guests. We look forward to welcoming you back again soon. Kind regardsNick BagshawDuty Manager

We are Brighton’s most historic hotel and, as I am sure you will appreciate, that comes with its challenges. We are proud of our history, which is displayed throughout the building, although we are not blind to the fact that a building like ours needs continual investment to be able to maintain current market expectations. Although we have not enjoyed this investment in our recent past, we are expecting it to be forthcoming soon and, along with our superb location, I am sure that, on completion, we shall be able to project a very different experience to those who are looking for it. In the meantime, I would be happy to talk through any further comments you have and assure you that we take the experiences of all our guests very seriously and do look at any ways to improve where we can.Kind Regards Jason Bramwell General Manager

I was so delighted to hear you enjoyed your visit to the Old Ship, especially as it was your first stay with us. Brighton is such a diverse city, with so many great reasons to visit and we are very lucky with our location that we are right in the heart of it. I do hope we will see you back again very soon. Kind Regards Jason Bramwell General Manager

Thank you for writing a lovely review following your recent experience at The Old Ship Hotel. I am always delighted when guests take the time to let me know about their visit and I really appreciate the effort.Kind Regards Jason Bramwell General Manager

Dear Spike,Thank you so much for the great review. We are delighted to hear that you had a positive experience with us at The Old Ship Brighton.We look forward to welcoming you back again soon.Kind regardsNick BagshawDuty Manager

Thank you for writing a lovely review following your recent experience at The Old Ship Hotel. I am always delighted when guests take the time to let me know about their visit and I really appreciate the effort.Kind Regards Jason Bramwell General Manager

Thank you for writing a lovely review following your recent experience at The Old Ship Hotel. I am always delighted when guests take the time to let me know about their visit and I really appreciate the effort.Kind Regards Jason Bramwell General Manager

Thank you for your compliments on the team here. We take the utmost pride in the service we provide and will always to our best to ensure every guest experiences the greatest hospitality we can give. I will be sure to pass your lovely comments onto the team, I know they will be very pleased. I hope we have the pleasure in welcoming you back soon.Kind Regards Jason Bramwell General Manager

Dear Cara,Thank you for taking the time to send a review of your recent experience at The Old Ship Hotel Brighton.We’re glad to hear that you were satisfied with your experience. I do hope that you will consider a return visit when you come back to our wonderful city of Brighton.Kind regardsNick BagshawDuty Manager

Dear Liam,Thank you for taking a moment to share your experience at The Old Ship Hotel.We regret that your experience did not meet your expectations and have shared your feedback with our team.It is our hope that you will give us the opportunity to better serve you in the near future. Kind regardsNick BagshawDuty Manager

Dear Mark,Thank you for sharing a review of your recent experience. Our team here at The Old Ship Hotel are committed in providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We look forward to welcoming you back again soon.Kind regardsNick BagshawDuty Manager

Dear William,Thank you for taking the time to review your stay at The Old Ship Hotel. I'm so glad to hear that we were able to make your experience with us a memorable one and that you enjoyed all of the amenities we offer.I hope we have the pleasure in welcoming you back very soon.Kind regardsNick BagshawDuty Manager

Dear Carole,Thank you for providing us with your valuable feedback. We apologise that your experience was less than ideal. Being a pet friendly hotel can sometimes bring it's challenges, we do try and encourage our guests with pets to try not leaving their dogs in rooms on their own if possible but as you will appreciate this is not always possible, but once we are made aware of continuous barking we immediately contact the owners who always return to attend to their pets.I do hope that you will consider a return visit when you come back to our wonderful city of Brighton.Kind regardsNick BagshawDuty Manager

Dear Steven,Thank you for posting your positive review.With so many great places to choose from, it’s an honour that you decided to give us a try, and it sounds like we made a great first impression.We look forward to welcoming you back soon. Kind regardsNick BagshawDuty Manager

Dear James,Thank you for your review of our hotel. On behalf of my entire team, I would like to apologise for not exceeding your expectations. Your satisfaction and business is very important to us and we value your feedback.I do hope that you will consider a return visit when you come back to our wonderful city of Brighton.Kind regardsNick BagshawDuty Manager