Miscellaneous

Reviews of The Mowbray

4 out of 5
The Mowbray
2 Lascelles Terrace, Eastbourne, England

Reviews

8.6

Excellent

Rating 10 - Excellent. 93 out of 178 reviews" "
Rating 8 - Good. 59 out of 178 reviews" "
Rating 6 - Okay. 15 out of 178 reviews" "
Rating 4 - Poor. 6 out of 178 reviews" "
Rating 2 - Terrible. 5 out of 178 reviews" "

8.6/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Carl

Travelled with family
Liked: Staff & service, property conditions & facilities
The room was nice, the staff couldn’t be more helpful and we had a really nice couple of days
Stayed 2 nights in Mar 2024
Response from Roy on 3 Apr 2024
Thanks for your positive review. I am very happy you enjoyed your visit to the Mowbray Eastbourne. Please come again and tell your friends. Thanks Roy.

10/10 Excellent

Leah

Travelled with family
Liked: Staff & service
Stayed 2 nights in Oct 2023
Response from roy on 28 Oct 2023
Thanks - I am glad you enjoyed your stay with us at the Mowbray - please come again

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Very disappointed. Wouldn’t recommend.
The location was great but that is the only good thing about The Mowbray. As soon as we entered the lobby there was a damp smell. No one to greet you or help with your bags etc. The bed was horrible, it was uncomfortable and the two mattresses that made up a double, constantly came apart with a sheet that didn’t fit properly. The duvet came out of the cover too. The room and bedding smelt of damp and the shower was dirty and mouldy. Glad we only stopped for the one night. We didn’t have breakfast, so can’t comment on that. If you find it difficult mobility wise, there are big steps up to the property and although there is a lift to the rooms, I’m not sure it went down to where the breakfast was being served and there were lots of steps down to it. I would not recommend The Mowbray and for the money I would have expected a lot more.
Stayed 1 night in Oct 2023
Response from roy on 28 Oct 2023
The report is untrue in important areas --- we use industry standard zip and link beds which allow the flexibility to offer twin single or extra large double beds -- butt he hint is in the name they're ZIP and LINK so cannot come apart. We have central heating and opening windows so there is no damp in the rooms. I will say as we show on the photos and in common with almost all B&B in Eastbourne there are a few steps to the front door - but we do have a lift to all floors and the outside steps have good solid hand rails each side. We also make clear that our B&B runs on a self - check-in basis to allow such greater flexibility for guest arrivals any time from Midday to Midnight so often there is no-one to help with luggage.

10/10 Excellent

Janice

Liked: Cleanliness, staff & service, property conditions & facilities
Very easy to access. And privacy
Stayed 2 nights in Sep 2023
Response from roy on 28 Oct 2023
Thanks for your kind comment and I am glad you had a good stay with us - please come again.

10/10 Excellent

Delia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from roy on 28 Oct 2023
Thanks I am glad you enjoyed staying with us at the Mowbray - please come again.

6/10 Okay

kim

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities
Ideally located for eating out and sea front strolls. Basic hotel , easy parking, good breakfast however the housekeeping in the rooms could be improved especially in the bathrooms, toilet brush disgraceful !! . Blinds also thick in dust and tv unwatchable as signal kept going.

2/10 Terrible

Shukra

Stayed 1 night in Aug 2023

10/10 Excellent

Antony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from roy on 28 Oct 2023
Glad you had a good visit at the Mowbray - please come again

10/10 Excellent

Clare F

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great short break
A lovely two night stay. In a great location, close to restaurants, pier and beach. Parking is great too. Breakfast is lovely as are the staff. Arrival instructions are very clear. Room was compact, although fine for us.
Stayed 2 nights in Aug 2023
Response from roy on 10 Aug 2023
Thanks for your helpful;l review.I am so glad you enjoyed your visit and hope you can come again - also please tell your friends.Best Wishes RoyThe MowbrayEastbourne01323 720012

10/10 Excellent

Takemi

Stayed 1 night in Aug 2023
Response from roy on 28 Oct 2023
Glad you had a good visit at the Mowbray - please come again

10/10 Excellent

Susan

Travelled with partner
Liked: Cleanliness, staff & service, amenities
A fab property in a fantastic location, beach front 2 mins walk, town centre 5 mins walk, Thank you for a lovely weekend 🤗
Stayed 2 nights in Jul 2023
Response from Roy on 2 Aug 2023
Thanks for a great review - I am glad you enjoyed your visit.Please come again and tell your friendsBest WishesRoyThe Mowbray

4/10 Poor

Chris

Travelled with family
Disliked: Cleanliness
Stayed 2 nights in May 2023
Response from Roy on 3 Jun 2023
I have no idea what the guest found unacceptable - he had our junior suit and said he had been very happy!

8/10 Good

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from Roy on 3 Jun 2023
Thanks for a good score - I am glad you enjoyed stay with us

8/10 Good

Shaun

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023
Response from Roy on 29 May 2023
Glad you had a good visit at the Mowbray - please come again.

6/10 Okay

Susan

Stayed 1 night in May 2023
Response from Roy on 22 May 2023
I am sorry that you reviewed the bed so poorly - what was the problem - that room had new beds just 18 month ago!

10/10 Excellent

Dorota

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not my first stay and it won't be the last
It was my 2nd stay in Mowbray. Very friendly and lovely hotel. I think I booked last available room, small single bed one. Even though it was very small, it was furnished in a way it was very convenient and comfortable for my short stay. Large windows give a spacey feeling. Small en-suite bathroom could use a little bit of renovation but everything was in working order so no issues there. Staff was super nice and accommodating. Great location, 3 minutes from the sea, 10 minutes walk from the train station
Stayed 2 nights in Aug 2022
Response from roy on 28 Oct 2023
Glad you had a good visit at the Mowbray again - please come again

6/10 Okay

Alex

Liked: Cleanliness, staff & service, room comfort
Good bed for the night....
We stayed for 2 nights as a group of 12. Hotel was 'fine'. Nothing spectacular, fulfilled its needs as a bed to stay at night. Hotel is un-staffed in terms of reception, parking isn't free as stated (£2.50 per day, permits purchased in advance), living room area was nice, however, the honesty bar was empty for the whole stay and genuinely the information within the hotel is outdated (Referring to places to visit which closed in 2015). Email communication was none-existent and went unanswered. Breakfast was fine.
Stayed 2 nights in May 2022

8/10 Good

Lisa

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Apr 2022

10/10 Excellent

Francis

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay, very well presented room. Overall very highly recommend.
Stayed 1 night in Jan 2022

6/10 Okay

Jessie

Liked: Cleanliness, staff & service
Basic
Very basic small room. Tiny bathroom. Clean & comfortable bed.
Stayed 2 nights in Oct 2021

10/10 Excellent

julian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2021

6/10 Okay

Carol

Liked: Staff & service
Check in was easy but strange not to see anyone. Extremely disappointed when we opened the room door especially for the price we paid. The room was very small and claustrophobic. It was a hot day and the room was stifling hot. Could only open one of the sash windows about 4 inches so we couldn’t get any through air. To be honest there was so many things wrong with the room that I rang the manager and we negotiated a price to upgrade the room. But
Stayed 3 nights in Jun 2021

10/10 Excellent

Valerie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic
The bed was huge the place is in a nice good location staff very friendly all very clean good facilities and wonderfull breakfast i will go again and will recommend ot for sure the price is extremely good value
Stayed 3 nights in Mar 2020

8/10 Good

lisa

Travelled with family
Liked: Staff & service, room comfort
Stayed 1 night in Feb 2020
Response from Darren on 24 Feb 2020
Thank you for your score

8/10 Good

Verified traveller

Liked: Cleanliness
Stayed 2 nights in Feb 2020
Response from darren on 17 Feb 2020
Thank you for your score whoever you are

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant location with on street parking. Good en suite room. Antiquated but functional lift. Useful door coding systrm for late arrival. Friendly accommodating welcome and decent breakfast.
Stayed 1 night in Jan 2020
Response from Darren on 27 Jan 2020
Thank you for your review. Just a couple of points in reply. First - the fact that a 12 bedroomed bed and breakfast has a lift is rather unusual and is an amenity that no other property our size in Eastbourne has. Second - she may look old (1964) on the outside - but all her workings are actually all relatively new having been upgraded in 2011. So to call something that antiquated is a little unfair. Third - many bed and breakfasts say that if you fail to arrive at check in time - tough you miss your booking or indeed some will charge people per hour for being late. We don't. So really having delivered above and beyond what others do - what more could we have done to score a 5 from you for the price you paid. Think about it!

8/10 Good

Syed

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good guest house facilities. Excellent breakfast. Room comfortable. Bathroom very cold, no proper heating in bathroom.
Stayed 4 nights in Jan 2020
Response from darren on 24 Jan 2020
Hi - thanks for your review. There is in fact an electric heater and towel rail in your bathroom. We noticed that you did not in fact turn it on during your two days (the control is outside at the foot of the door). We can't help it if people don't look or ask !

8/10 Good

Tracy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff were fantastic and made us very welcome. Fabulous breakfast, would stay again. Beds were comfortable
Stayed 1 night in Jan 2020
Response from darren on 27 Jan 2020
Thank you.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Really lovely staff and friendly place to stay. Bed was huge and bedroom was comfortable. Good value. Breakfast was included and was very good portion - only had the full English so cannot comment on the other options though. As a negative I thought the shower was very weak and the bathroom a bit cramped, but as an option for a short stay I would visit again.
Stayed 1 night in Jan 2020
Response from darren on 27 Jan 2020
Thank you. We do advertise that our standard rooms do have small shower rooms, so this should have been expected had you done your research and not just be drawn by the room rate. Next time splash out and go for a superior room which has bigger shower rooms and power shower and we hope you will then score a 10. You do though get what you pay for.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2019
Response from darren on 27 Jan 2020
We are to respond to a 4/5 anonymous review with no comments apparently. So - great - thanks for spending 3 seconds on your review. See you again (maybe) whoever you are.

10/10 Excellent

Kirsty

Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location near the seafront. Staff pleasant and helpful. Good sized room and large comfy bed
Stayed 1 night in Nov 2019

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Eastbourne get away
A very enjoyable stay with a superb breakfast Very many thanks
Stayed 1 night in Nov 2019

10/10 Excellent

stuart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

8/10 Good

Clive

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent.
Very comfortable with a superb breakfast. The only downside was a broken bathroom door which would not lock or properly secure.
Stayed 2 nights in Oct 2019

10/10 Excellent

ANTHONY

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019
Response from darren on 24 Oct 2019
Thank you for the great score Anthony. So pleased we met your expectations.

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is situated in a perfect location,next to the theatre and tennis courts two minutes from the promenade and five minutes from the town restaurants and bars. The room that my wife and I had was of a good size with huge double bed and excellent sized efficient shower. The whole premises were clean comfortable and warm. The breakfast had superb selection of cereal fruit yogurt cold meats and cheeses. The warm selection again was excellent and of good quality products. No corners were cut on quality. Without doubt an excellent stay of 4 nights and would re book without any hesitation
Stayed 4 nights in Oct 2019
Response from darren on 18 Oct 2019
Thank you so much for your lovely and honest review. We are so pleased when people have a good time!

10/10 Excellent

Shaun

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely place
Stayed 1 night in Oct 2019
Response from darren on 14 Oct 2019
Thank you so much. Hope to see you again!

10/10 Excellent

Ndc, Bay Area CA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
its a well kept B & B with nice cozy rooms and great breakfast in the morning and Staff are all friendly
Stayed 4 nights in Oct 2019
Response from darren on 10 Oct 2019
Thank you for your lovely comments!

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019
Response from darren on 6 Oct 2019
Thanks for the great score!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet, had a really good sleep. Everything close by was a bonus.
Stayed 2 nights in Sep 2019
Response from darren on 30 Sept 2019
Fantastic! Hope to see you again

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No further comment: it was all perfect from the welcome to the comfy bed and the lovely breakfast. I would recommend it to anyone.
Stayed 1 night in Sep 2019
Response from Darren on 22 Sept 2019
Thank you for your lovely comments and great score, hope to see you again!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2019
Response from Darren on 22 Sept 2019
Thanks for the great score!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good central location. Great service. Room fine, good breakfast. Free overnight parking outside. Good value. What's not to like?
Stayed 1 night in Sep 2019
Response from Darren on 22 Sept 2019
Thank you for your great score and comments. Please come again!

8/10 Good

VT, London

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Location is great, just 10mins from the centre of Eastbourne. Parking is easy to find and £1 with a permit for 24hrs. The room was cosy. Breakfast was excellent, definitely worth pay for a room rate that includes breakfast!
Stayed 1 night in Aug 2019
Response from Darren on 6 Sept 2019
Thank you for your review. So pleased you enjoyed our award winning breakfast. Also when you go for a breakfast included room rate - you get your parking permit free too!

2/10 Terrible

Dwarika

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very small bathrooms, even one can't bend to wash face. Dirty carpets and dusty windows. Noisy neighborhood.
Stayed 2 nights in Aug 2019
Response from Darren on 30 Aug 2019
We are disappointed you did not enjoy your stay. You obviously booked here because of our good reviews and competitive price. It's a shame that you never came down to experience breakfast. You had arranged with us to come down for early bird breakfast and then did not even bother coming down. This meant that staff came in and were paid to come in early to get your breakfast ready. Not even an apology. A most unpleasant guest. You will be reported to Guest Chek

8/10 Good

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from darren on 6 Sept 2019
Thank you for the score!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019
Response from darren on 6 Sept 2019
Thank you whoever you are

8/10 Good

Jean

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from darren on 6 Sept 2019
Thank you for the score

8/10 Good

Julie

Travelled with family
Disliked: Property conditions & facilities
The room was nice but way to hot .. We're had the air-conditioning on but it was so hot couldn't sleep
Stayed 1 night in Jul 2019
Response from darren on 22 Jul 2019
We do not have air conditioning though we do have fans. We are in a heat wave and so it will be hot wherever you stay!