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Reviews of The Mansion Lions Hotel

3 out of 5
The Mansion Lions Hotel
1 Grand Parade, Eastbourne, England

Reviews

6.4
Rating 10 - Excellent. 13 out of 116 reviews" "
Rating 8 - Good. 42 out of 116 reviews" "
Rating 6 - Okay. 27 out of 116 reviews" "
Rating 4 - Poor. 23 out of 116 reviews" "
Rating 2 - Terrible. 11 out of 116 reviews" "

6.4/10

Cleanliness

7.4/10

Staff & service

5.4/10

Amenities

5.2/10

Property conditions & facilities

Reviews

8/10 Good

John

Stayed 4 nights in Nov 2019

6/10 Okay

Ellin

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
shabby and tired hotel
Hotel very run down. Dirty towel in bathroom. Parking not explained clearly enough so I got parking ticket. Breakfast good.
Stayed 1 night in Aug 2019

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Amenities
The single room I booked was spacious and came with a bath- the bed was comfortable. Overall the feel is dated, corridors are grubby looking and the bar was shut.
Stayed 1 night in Aug 2019

6/10 Okay

Verified traveller

Stayed 2 nights in Aug 2019

10/10 Excellent

kevin

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2019

8/10 Good

Paul

Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Liked: Staff & service, amenities
The rooms in the front of the property are well-maintained and have a spectacular view of the sea.
Stayed 3 nights in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
The room was spacious and although clean it needed a bit of a overhaul but generally good. The bed was comfortable. Breakfast was very good. The staff were pleasant and friendly. Overall good weekend.
Stayed 3 nights in Jun 2019

6/10 Okay

Jim, Wiltshire

Liked: Cleanliness, staff & service, room comfort
Convenient for the beach, pier and town centre.
Hotel staff were very good and helpful. Weekday self service breakfast was poor. It was a shame to see a hotel building like this in need of much TLC. Our bedroom had a broken window catch and flaking paint on the frames.
Stayed 3 nights in Sep 2018

4/10 Poor

Trent

Disliked: Staff & service, property conditions & facilities
We didn't even get to stay in the hotel we booked. When we arrived we were told we'd been moved to a sister hotel up the street and should've been told. We weren't. So that meant dragging our cases 10 mins up the street after being dropped off. On arrival at the new hotel, the staff were unapologetic, the wifi barely worked and the lift was out of order. All in all I would definitely not recommend at all.
Stayed 2 nights in Jul 2018

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Poor management.
While the hotel looks nice from the lobby/bar the rooms are in an awful state of disrepair. I think they spent the whole maintenance budget on the fancy carpet. A week before we were due to stay here the management sent us a message saying they we’re moving us (not asking us) to their sister hotel down the road. I messaged them back but got no response. The sister hotel (Albany) is very similar and a bit further along the road, in the opposite direction to the town centre. You’d think after moving us they’d then make up for it by making sure we had a nice room. Nope! The room was falling to bits. Paint peeling off the walls and door, headboard so worn you could barely tell the original colour and much more. I didn’t stay in the room more than 2 minutes before heading back to reception. There was one other room which was better but still below what you’d expect from such an establishment. The one good thing was the breakfast.
Stayed 3 nights in Aug 2018

10/10 Excellent

Susie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing sea view and the beautiful pier!
We've just got back from a lovely weekend stay at the Mansion lions! We had a sea view room overlooking the pier which is beautiful. The added photo was taken from our window! Comfy double bed, walk in shower and the only negative thing was the picture on the tv kept flickering, a booster arial needed maybe. But we weren't there to watch tv so it didn't matter. The sea view was amazing and totally recommend it. The staff are pleasant and very helpful. Made us feel welcome. We shall be back as we've tried a few reasonably priced hotels in Eastbourne and found this to be the best we've tried so far. 😍
Stayed 2 nights in Aug 2018

6/10 Okay

elly, west sussex

Liked: Cleanliness, staff & service, room comfort
On sea front
On sea front close to the band band stand as their was the show we went to see
Stayed 1 night in Aug 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ignorant staff and dirty room
Useless staff. rooms were very dirty electrical plugs hanging off the wall. curtains were dirty. The room was the size of a single room with a double bed. How old hotel was dilapidated and rundown. All the surfaces in our room from the towel rail to the top of wardrobe to the top of the TV had a layer of dust on it. My wife and I anniversary was almost ruined. Never again will my wife a i stay a lions Hotel.
Stayed 3 nights in Jul 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel ever
I can honestly say this is the worst hotel I have ever stayed in. the room was cramped, the bathroom cleanliness was appalling, although the shower glass was clean the shower head and basin was filthy. I complained a number of times and this was only addressed by the third day. The food here was well below acceptable standard, on the second day ended up getting breakfast elsewhere, complained to the host but second serve was as bad as the first. General, the hotel is noisy, few other adults in the hotel left many bored teenage exchange students running up and down corridors, joy riding in the list very infuriating. to be fair to existing staff, they did not have enough colleagues to share the burden. reception manned the small bar and other duties.
Stayed 4 nights in Jul 2018

8/10 Good

Roy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
bed mattress found on first floor fire escape, blocking it. Reported and cleared. no hot water available after 11.pm
Stayed 2 nights in Jun 2018

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Poorly kept
Dirty. Cob webs, stains, damage to room.
Stayed 1 night in May 2018

8/10 Good

Caroline

Liked: Staff & service
Disliked: Property conditions & facilities
Weekend Break
Easy check-in, polite staff throughout the hotel and exceptionally good value for the money we paid. Hotel a bit tired and in need of some updating (which we were aware of from other reviews, but we were ok with that because of the room rate). Breakfast was very good (although they'd run out of sausages on our first morning and yoghurts on the second morning). Parking was easy and cheap using hotel residents permit at £1 per day. Negatives; room key card constantly failed to work, bath tub taps leaked water all over bathroom floor, TV kept losing signal and cash only bar.
Stayed 2 nights in Nov 2017

8/10 Good

C

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good staff friendly will stay again
Very good staff friendly will stay again
Stayed 1 night in Nov 2017

8/10 Good

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was not informed before hand we had been moved to the Albany Lions but enjoyed our stay everyone was very friendly and helpful
Stayed 3 nights in Oct 2017

8/10 Good

david

Liked: Cleanliness, room comfort
Stayed 3 nights in Sep 2017

8/10 Good

John

Liked: Cleanliness, staff & service, room comfort
Quiet and comfortable hotel.
This hotel is 'tired', but is very quiet and pleasant. Very reasonably priced, especially regarding the great choice of breakfast items on offer.
Stayed 2 nights in Sep 2017

6/10 Okay

Sheila, Orpington Kent

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely Hotel
I would recommend this hotel to family and friends...Well run hotel Staff are very friendly and helpful. When we stayed 10-13th September the hotel had 2 coach parties in and the restaurant staff coped really well..it was very busy as all the guests seem to arrive in the restaurant at 8.30 am. The staff were pushed as they are short staffed and they were Brilliant....plates ran out and replaced very quick. Waiters were very polite and responded very quick. A credit to the Hotel. Our Room was overlooking the sea and it was Lovely to wake up to hear the sea....the view is beautiful you can see the Pier from our room and the Restaurant. When we arrived on Sunday afternoon the Band was playing at the Bandstand....we opened our window and could hear it from our room...while enjoying a Cup of tea. Hospitality tray was very welcomed. The Hairdyer in the room was excellent as i had forgotten to pack mine. Entertainment on Tuesday night was Lovely...enjoy a drink in the Lounge area. Lovely 4 days.
Stayed 3 nights in Sep 2017

8/10 Good

Timothy

Disliked: Property conditions & facilities
Okay
Our stay was ok but room very dated and needs a good paint and clean up
Stayed 1 night in Sep 2017

10/10 Excellent

Alan, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal place for a holiday
Fantastic location on seafront with pier and shops close by. Staff friendly and helpful. Optional set menu dinner good value. Rooms are comfortable with complimentary toiletries and generous hospitality pack.. Public areas in the hotel light and spacious. One thing to note - like most buildings of its age and design the seafront entrance has steps and inside there are several internal flights of stairs. This wasn't a problem for us but anyone with mobility issues would be advised to check with the hotel to ensure there is a room available to accommodate their needs.
Stayed 2 nights in Sep 2017

10/10 Excellent

Faroug

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely place
Although it was only one day stay, my stay was very enjoyable. Of course I cannot describe how I become so happy when I revisit eastbourne.
Stayed 1 night in Aug 2017

6/10 Okay

Chelle, London

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Good Location
Staff were lovely, especially the (Polish?) girl on reception and the young breakfast waiter. Housekeeping were terrible, everyday we had to ask reception for milk and toilet rolls as nothing in our room was refilled. The Hotel looks tired and shabby and is in dire need of some refurbishment. I wouldn't want to stay there again.
Stayed 5 nights in Aug 2017

4/10 Poor

M B, Somerset

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Bumped to "Sister" Hotel
On arrival we were advised that the Mansions Lions was overbooked but they had put us in their "sister" hotel, The Albany, down the road which I was assured was of the same quality. "Quality" is an interesting word in this case. Both hotels' initial impression is of a tired and faded hotel that plays on its fantastic seafront location and in the summer caters for the coach holidays and foreign student business. On arrival at The Albany we were allocated a room on the third floor and informed that, unfortunately, the lifts weren't working. Neither were the stair lifts and given the high percentage of elderly guests this was indeed "unfortunate". It was a weekend, but there was no sign of work being carried out to repair either. The room was adequate but my bed was uncomfortable. Seagulls are an ever-present fact of life in Eastbourne and in the summer often wake you very early - with the window closed, most of the noise was absorbed; so the double glazing worked. Breakfast was an embarrassment. No fresh fruit: tinned fruit, tinned tomatoes, shriveled mushrooms, soggy scrambled eggs. I couldn't even get a cappuccino in the bar. This was a late booking and choices were limited: for the amount I paid I would have fared better in a guest house.
Stayed 2 nights in Aug 2017

6/10 Okay

Jörg, Germany

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Top location, poor comfort
We only stayed for one night on our way back from Cornwall to the Eurotunnel. When we arrived we were surprised about the excellent location directly at the Grand Parade of Eastbourne and the beautifully restored front of the hotel building. Entering the hotel hall with the reception, we noticed old mattrasses and bed linnen lying around. Our room was to small and the windows didn´t close sufficiently. The breakfast was poor in taste and choice but the staff was friendly and helpful. The parking was okay. The hotel charged us only 1 pound for 24 hours outside on the Grand Parade.Nevertheless we wouldn´t recommend this house to our friends. Jörg from Germany
Stayed 1 night in Aug 2017
Response from Sales Manager on 21 Aug 2017
Thank you for your recent feedback about your stay with The Mansion Lion Hotel. I am sorry to read your stay was not satisfactory, we do ask that if there are any problems within the rooms - that we are informed about them, then where possible, we can change the room. We pride ourselves on offering the best service within our hotels. The breakfast offered includes a full English and continental breakfast, there is a wide variety available. Once again, thank you for the feedback. With Thanks, Management

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
really good
Stayed 1 night in Aug 2017
Thank you for your recent review

8/10 Good

Waqas

Liked: Staff & service, room comfort
Stayed 1 night in Jul 2017
Thank you for your recent review

4/10 Poor

Ross

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mansion ..no way
The staff were under pressure did not seem enough of them they tried ,,, unbelievably my wife and i had to wait over an hour as our room was not ready on the plus side the man dealing with us gave us a free drink ,,, but really how can that be ,,,, the bar was shut early and again in the evening not a good way to attract people ,,, large group of noisy foreign kids did not help and to cap it all sunday morning breakfast was poor swimming in oil the full english could of slithered off to France!!!
Stayed 1 night in Jul 2017
Dear Ross, Thank you for your recent review. I am very sorry to see that you didn't enjoy your stay with the hotel. I have passed your comments onto our Chef and Assistant Manager. As a hotel group, we pride ourselves on offering the best services, so we are always looking for constructive feedback if this has not been done. With Thanks, Management

10/10 Excellent

G

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2017
Thank you for your recent review.

10/10 Excellent

anastasia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What a beautiful and very cosy hotel
Stay in this beautiful hotel for few days as a little gate away. Welcoming was really good, my room was spacious and very clean. Staff was really friendly Location is so good as well. 10 min walk from the station and only few min to town centre and all restaurant. Definitely recommend it and I also already planning to come back
Stayed 2 nights in Jun 2017
Dear Anastasia, Thank you very much for your recent review. We pride ourselves on offering the best service available and I am pleased to read that the staff were really friendly. We look forward to welcoming you back soon. With Thanks, Management

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Restful
Nice, lovely seaview, high ceilings, helped to make the room seem extra large. Great area, opposite the bandstand.
Stayed 1 night in Jun 2017
Dear David, Thank you for your recent review of The Mansion Lions Hotel. We hope to see you soon for another visit. With Thanks, Management

10/10 Excellent

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb stay
Great stay, highly recommended. Location was excellent and staff were friendly and professional. Double room was perfect and had a great view of the pier and sea. Breakfast was fantastic and lovely to sit out in the conservatory with the sunshine and sea views.Great value and quality.
Stayed 1 night in Jun 2017
Dear Stuart, Thank you for your recent review of the Mansion Lions Hotel. I am pleased to see that you enjoyed your stay - I will make sure that this gets passed onto all the staff members. We look forward to welcoming you back soon. Kind Regards, Sales Manager

8/10 Good

Zsuzsanna

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in May 2017
Thank you for your recent review. With Thanks, Management

10/10 Excellent

Vikki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best hotel I've stayed in!
From the moment we checked in until the moment we left, the staff were absolutely amazing and couldn't do enough for you, always with a smile. The room was clean and spacious and well facilitated and had amazing views and was close to the beach and shops. This hotel comes highly recommended and we will be going back
Response from Sales Manager on 18 Jul 2017
Dear Vikki, Thank you for the recent review of the Hotel. I am pleased to see that the room was clean and spacious. We pride ourselves on offering the best service available and hope to see you return to the Hotel soon. With Thanks, Management

8/10 Good

Daniella

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Thank you for your recent review.

4/10 Poor

Peter, Guildford

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Large Victorian hotel on the seafront
Booked in here for a week as I was working in Eastbourne. Friendly and busy, large hotel catering for coach parties but a bit grubby and run down. Buffet style breakfast offered plenty to eat and there was a bar in the evening. One day the milk at breakfast was off. Large lounge areas made it comfortable to sit in, also ballroom for groups who came to do dancing.

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, room comfort
Great sea views in front rooms
Loved our stay so much we have booked to go back in August for two weeks. Great sea views, friendly staff, good service, good food, only down side is hotel and rooms need updating but good value for money.

8/10 Good

Mandy, Hertfordshire

Liked: Cleanliness, staff & service, room comfort
Great location
Very pleasant stay staff were very friendly and accommodating good food .

8/10 Good

kittycat671, eastbourne

Liked: Staff & service, room comfort
nice
the lady on front desk, think her name is Sandra is amazing, such a lovely lady, very friendly and helpful, makes u feel very welcome, rooms very spacious definitely enough room for 3 people, beds comfy, room has everything in it that u need, could do with a bit of work on the rooms, cracks in window sills, bath and ceiling, wallpaper and paint coming off walls, but a comfortable stay, would stay again if ever I'm in eastbourne

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
We where moved from here to Albion lions due to not enough people in hotel been there before but found it need major updating our room was ok but all floor boards very noisy cracked floor tiles just needs up dating wouldn't use it again for the price

8/10 Good

David

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Confused !!!!!!
Rather difficult to comment on the Mansion Lions Hotel as it was closed up when we arrived!!! However we were directed to their sister Hotel - Albany Lions - and were given a sea view room.,

2/10 Terrible

Paul

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
absolute rubbish
there was no stay as the hotel was closed for Jan and Feb, they tried to put us in a another hotel but they had no rooms the same as we had booked due to building works and that hotel was even more dirty than the Mansion

6/10 Okay

Jay, Banbury

Liked: Staff & service
down at heel but a good cooked breakfast.
The rooms are a bit tatty but certainly habitable. The staff are friendly eastern Europeans. They do a decent Full English breakfast too.

6/10 Okay

Dean, London

Liked: Staff & service
Disliked: Room comfort
Tired but good service
Hotel is tired especially the bedrooms, peeling paint etc, uncofy mattress etc. However the staff were very friendly and service was good. Breakfast was excellent.

6/10 Okay

Gopika, london

Liked: Room comfort
Spacious room & good location
comfortable :)