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Reviews of The Grosvenor Guest House

3 out of 5
The Grosvenor Guest House
18 Cambridge Gardens, Hastings, England

Reviews

8.0

Very good

Rating 10 - Excellent. 29 out of 79 reviews" "
Rating 8 - Good. 28 out of 79 reviews" "
Rating 6 - Okay. 14 out of 79 reviews" "
Rating 4 - Poor. 3 out of 79 reviews" "
Rating 2 - Terrible. 5 out of 79 reviews" "

8.4/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

7.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Suzanne

Liked: Staff & service, property conditions & facilities, room comfort
the grosvenor guest house
I only stayed at The Grosvenor 2 nights. I didnt find the guest house as advertised. There were weeds growing on the outside steps. The room was so so. The toilet in the bathroom was only held to the floor with one bolt. I think carpeting could have been shampooed. The proprietor was pleasant enough.
Stayed 8 nights in Nov 2023

2/10 Terrible

Louisa

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
The property needs updating, the shower leaks, the toilet seats are broken and there were no staff present. We came back home very badly bitten.

8/10 Good

Duncan

Stayed 2 nights in Sep 2023

8/10 Good

Laura

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasing visit
The host was acomodating and really helpful. Easily accessible via texts. We never actually saw her. Room was prepared for us and welcoming, refreshments were available on arrival and kid found little fridge greaf. Some little things in there that makes the room not be worth 10/10 like little TV never working or shower leaking so needing to use one of towels to make sure we don't drown neighbours, but we would return providing that the order becomes easier. Unsure if I'd book via hotels.com again as price offered was different from actual price. Overall 8/10, would return and recommend. Trip was great and placement was great as very easy access to amenities and near enough the beach.
Stayed 2 nights in Aug 2023

10/10 Excellent

Saralinda Jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

10/10 Excellent

chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything we needed
Enjoyed trip. Good value, two rooms in one hotel room purchase. As there was a double and twin. Within easy reach of station and bus station .fridge was surprise bonus , as it's a hotel, has all necessities, eg iron etc
Stayed 3 nights in Jul 2023

10/10 Excellent

ANDREW

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hastings Break
We have stayed here many times never had any problems rooms are always clean nice bathroom tea and coffee in the room would recommend staying here
Stayed 2 nights in Jul 2023

10/10 Excellent

Andrew

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023

8/10 Good

Amanda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2022

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Long Weekend Stay
We have stayed here many times the room was nice & clean wonderful shower tea & coffee Kath was on hand if you needed anything Would definitely recommend it
Stayed 3 nights in Aug 2021

10/10 Excellent

Ian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant Stay in Hastings
All was very pleasant. Excellent location near to new town. Nice comfortable beds and clean rooms. Great power shower, and had fridge in one room. Although Kath was not around when we arrived, there was good communication with messages and email. Only real issue we had were the noisy seagulls nearby during early hours of the morning, but to be expected when in Hastings!
Stayed 3 nights in Jul 2021

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hastings Weekend
We had a very nice stay room, was a good size & nice & clean Kath was there when we arrived explain everything to us would definitely recommend a stay here Thank for a lovely stay
Stayed 2 nights in Sep 2020

4/10 Poor

renu

Disliked: Cleanliness, staff & service
No hands sanitation provided only hand wash
Stayed 2 nights in Jul 2020

8/10 Good

lee, basildon

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Brillant location for the pier & other attractions. Friendly owner & staff.
Stayed 1 night in Aug 2020

4/10 Poor

TraceyM, Staines

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a strong smell of damp throughout the property. The place had not been cleaned properly in months. Dirty bed linen. Black mould in and around the shower. Everywhere need a proper clean. No Covid 19 information no hand sanitiser. The guest house advertised free parking this is untrue Monday to Saturday where you can pay at least £9.00 to park every 24 hours other places are more expensive.
Stayed 2 nights in Jul 2020

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just right for us two.
We managed luckily to change our 1 night to a 2 night stay at very short notice.Kathy took care of everything. Entrance to hotel was secure and reception was good...just right. Our room was on 1st floor, was spotlessly clean and warm, bed comfy and ensuite shower terrific, water hot with plenty of towels.Felt excited to be staying here a second night ! Partner happy with tea making facilities and mini fridge too. We watched the New Years Eve come in on the tv after being out n about in evening. New Years Day was just perfect...walk by sea..out n about, then back to Grosvenor...room warm and welcoming. Terrific short stay.
Stayed 2 nights in Dec 2019

8/10 Good

prosper

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value
Quite good
Stayed 2 nights in Dec 2019

6/10 Okay

Denise

Travelled with family
Liked: Cleanliness, room comfort
Nice stay
The area around is a bit run down but within walking distance of most places. The parking is close and easy in the multi storey car park at the back of the hotel. The view is of this car park if you are at the back... my room was perfectly fine on the top floor perfectly clean and lovely bathroom however there is a strong musty smell in this old building and the second room we hired smelt of what I can only describe as a wet dog smell so we kept the window open.
Stayed 2 nights in Aug 2019

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and Friendly
Very conveniently located within five minutes walk from the Hastings Railway station. Clean, sunny room and a friendly manager. No breakfast served, but a very inexpensive and hospitable cafe lies around the corner.
Stayed 4 nights in Jun 2019

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Easy check in, lovely room, quiet area.
Stayed 1 night in Apr 2019

8/10 Good

Howard

Liked: Cleanliness, staff & service, room comfort
Basic but comfortable
Basic room but comfortable bed and bedding. Decent shower and a quiet room. Overall very happy.
Stayed 2 nights in Apr 2019

10/10 Excellent

Dana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was amazing, as was the room. Very clean and comfortable. Shower very roomy. Will recommend others to stay.
Stayed 1 night in Mar 2019

6/10 Okay

Verified traveller

Stayed 1 night in Dec 2018

8/10 Good

Yuzo

Liked: Room comfort
Stayed 1 night in Oct 2018

6/10 Okay

Verified traveller

Liked: Staff & service
Nice guesthouse
Not a peaceful location but convenient for a lot of amenities. Parking is not ideal.
Stayed 1 night in Jun 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable Hotel
Good hotel which is close to the town. Parking very close by.
Stayed 1 night in Jun 2018

8/10 Good

christine, maldon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay
The room was very clean and warm. The shower was excellent. Very close to Hastings see front and old town and close to shopping mall. Landlady very pleasant and helpful person. Would stay here again for sure.
Stayed 1 night in Feb 2018

6/10 Okay

Nigel, Coventry

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Nice hotel but no facilities
The hotel was clean and comfortable but I never saw a single person the whole time I was there. I received a txt before I arrived telling me the code to access the hotel where my key was left in an envelope in reception. There was no bar or breakfast room. So if you like your own company, enjoy a drink and eating out then this is the place to go.
Stayed 1 night in Jan 2018

6/10 Okay

Mark

Liked: Cleanliness, room comfort
Disliked: Staff & service
Blah guest house with a drunken owner
I found the owner to be rather rude, very drunk and foul mouthed not a very good first impression.
Stayed 1 night in Oct 2017

8/10 Good

Jo, Wiltshire, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
On city centre doo 5-7 min walk to city centre
Welcoming owner, vy clean room, shame no breakfast facilities. Ideal for weekend stay as room a bit tiny. Only let down was Cigarette ends all over doorstep and path to entrance.
Stayed 1 night in Oct 2017

6/10 Okay

Luke

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Disrespectful
The room and area was nice but the own was disrespectful to me and my partner swearing at us yes I understand it was Midnight but there was no need to swear and say you'll kick them out at midnight to your paying customers who's been coming for a long time and there's no difference in people coming from clubs and other people at other B&B
Stayed 2 nights in Sep 2017

10/10 Excellent

Graham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight Stay
We were greeted with a smiling and helpful lady. Nothing was a problem. The rooms were clean and pleasant and beds comfortable, the showers were super. Eceellent value for money.
Stayed 1 night in Jul 2017

2/10 Terrible

Jacky

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not the best of weekends!
This guest house was the noisiest and one of the dirtiest I have ever stayed in. Definitely will not be visiting Hastings again the town is very tired and down on its heals and those seagulls what a racket all the time. Had two absolutely splendid meals while we were there, one at Whites and the other Porters Wine bar, so not all bad.
Stayed 2 nights in Jul 2017

2/10 Terrible

Raimondas

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stinky guest house
We were requesting additional bed for 5 year old girl at time of booking. Once we arrived there was no bed and hostess was not answering phone. Only after couple hours she did cal me back. Our conversation went nowhere, because she was insisting that she did send replay email to my request on the same day telling me that bed is not available. This was simple lie. So our stay became unpleasant. Cost was 70 pounds per night just for bed with no breakfast. Only thing was helping that weather was perfect, but that has nothing to do with this stinky guest house.
Stayed 1 night in Jun 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Nice hotel parking was not free as stated in booking had to.pay for some as free parking was from 4pm to 11am in a multi storey round the corner could be more clearly explained. Shower was amazing. Put up a clean our room sign room was cleaned dirty towels were taken but we're not replaced which I thought they should have been .
Stayed 2 nights in Jun 2017

10/10 Excellent

Robert, Ely, Cambs.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Basic Hotel
This small hotel, very close to both sea-front and station is a clean, quiet, good value option for a quick break.
Stayed 1 night in May 2017

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Lizzy, Montreal

Liked: Cleanliness
very basic room, good location
this guest house is more for backpackers, and weekend type travellers. Room small, as expected, with basic amenities and coffee making amenity, good water pressure in shower. the sink functioned but was in need of repair, which was scheduled to be done at later date. Bed comfortable. weather outside was cold and the first night no heat in room. we advised the staff and second night had heat for half the night. seemed to shut off around 3am. Staff pleasant

8/10 Good

Kim, Surrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central position, easy to walk to everything
The room was lovely. We booked as we were attending a party which was only a 10 minute walk away, so this was perfect for us. It is also close to the shops and beach.

10/10 Excellent

amber , kent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cosy
Lovely cosy guest room! Clean and comfortable. Would definitely stay here again!

10/10 Excellent

Annie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel near the town centre and beach
Very good, warm welcome. Clean and comfortable room. Bathroom and shower excellent. Tea and coffee available. Small fridge in the room. Very convenient to the town centre with lots of restaurant. Clean pebbles beach. Watch the sunset. Free parking from 1600 to 1100am from the hotel. May move your or pay 5 hrs of parking which £3.70. We would recommend this hotel.

10/10 Excellent

richard, northants

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice room clean and tidy perfect for me working away

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Central
Located in central Hastings, close to new Hastings, restaurants, bars, entertainment. Room and en suite served us as a place to explore greater Hastings. Stayed 2 nights. Guest House only, so no meals.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Michael, Adelaide

Liked: Cleanliness, property conditions & facilities, room comfort
Comfortable room but noisy neighbourhood
Room was comfortable and clean, had a small fridge which was great, shower was fantastic although bathroom very small. Very happy with the room but the neighbourhood was noisy and felt a little uneasy walking around. Close to the shopping area and the beach - short walk away. Wifi would only allow us to access some sites, others it wouldn't let us into.

6/10 Okay

Trevor, Kent, UK

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
disappointed
Sadly the proprietor wasn't too welcoming seemed in a rush especially to be paid. Couldn't even wait for me to park the car and only wanted cash.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Pleasant guest house great location shame no breakfast offered

8/10 Good

David

Liked: Cleanliness, room comfort
Late breakfasts only
No breakfast until 8am. This was too late for us as we wanted an early start. All the other hotels we stayed at on our trip started at 7am.

4/10 Poor

Amanda, Stevenage

Disliked: Staff & service, property conditions & facilities, room comfort
A poor nights sleep
Won't be coming back. The room smelt and there was lot of noise from floorboards creaking and voices above and from the road outside. Not a good nights sleep

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Good location. Clean and comfortable. Spacious
Good location for seafront, shops, theatre. Large comfortable room (room1). Clean enough, few hairs in shower and a bit dusty on top of wardrobe, and light fittings but ok for 1 night. Road was closed the night we stayed which caused us problems getting to the guest house but that was not the owners fault. Big TV and nice little fridge in room so we took stuff for breakfast. Tea and coffee facilities but Steralised milk pots were awful. As room has a fridge it would be a nice touch if fresh milk was available. i would use again but only for a night or two.