Ratings based on 1,160 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
93% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 02-Aug-2015
Enjoyable stay room was lovely scrambled egg at breakfast was amazing
5 out of 5
Recommended
for Everyone
by A verified traveller

Excellent Really enjoyed our stay

Posted 02-Aug-2015
Pros: Close to all amenities and beach,
Cons: Toilet in 103 Needs to be turned away from wall and fan in bathroom didn't work so created mould on ceiling So that was all ! Would of liked a fridge
Location: Everything on our door step x Gardens beautiful lanes Fabulous,
Hotel Fabulous couldn't get better staff all worked very had, But always ready to help, always with a smile LOVELY
5 out of 5
Recommended
for Everyone
by A verified traveller from north devon uk

Excellent hotel

Posted 01-Aug-2015
Pros: Concierge service was exceptional - also live entertainment in bar area in evening
Cons: breakfast - buffet style ok - but cooked food over done and tasteless - expected better
Location: We were there for a graduation - lots to do shopping restaurants and seaside activities
Dinner amazing food - expensive but in line with category of hotel - excellent fish menu staff very attentive
4 out of 5
Recommended
for Everyone
by A verified traveller from Hertfordshire, UK

"Grand" hotel on the seafront

Posted 01-Aug-2015
Pros: Bar staff very good and nothing was too much trouble. Concierge area - excellent - reception check in swift and overall very good customer service.
Cons: exterior & lobby toilets looking a bit tired. Our room was superb, obviously had a recent overhaul as bathroom floor was lovely, furniture nice
Location: seafront lots of bars and shops within easy walking distance
Overnight stay but absolutely perfect for a treat and good location on the seafront. Deluxe room with seaview, although extravagant was well worth it - king bed very comfy indeed! Great selection for breakfast - something for everyone although the coffee wasn't great and not served hot enough & For such a pricey hotel, it would have been good to have a fridge and mini bar in the room but that's being a little picky.
2 out of 5
by A verified traveller

Posted 31-Jul-2015
Rooms are too hot and stuffy even when only 16C outside. Hotel staff seem to view guests as an inconvenience.
3 out of 5
Recommended
for Everyone
by A verified traveller

Good food but impossible to book restaurant on Sat

Posted 30-Jul-2015
Pros: Staff tried to be helpful and make our stay noteworthy
Cons: The layout of the lounges needs to be improved and reserved "tables" therein cancelled
Only room service available when we arrived on Saturday afternoon
5 out of 5
Recommended
for Everyone
by A verified traveller from Surrey

Perfectly placed Grand Old Lady!

Posted 30-Jul-2015
Pros: Everything!
Cons: Condition of the building structure
Location: Brighton town centre with all that offers!
If I were to be picky, I'd say the Grand is a little frayed around the edges. The building structure could do with some attention. However, considering its age and its location ~ slap bang opposite the sea ~ a little wear & tear is to be expected. I guess it may have become more of an issue had not the rest of the stay been absolutely superb .... from the initial welcome at kerbside where our luggage was efficiently taken from car to room, the smiling welcome at reception to the late night request for bottled water which came (free) complete with glasses filled with ice and lemon from a member of staff, clearly busy but not to busy to be of help, again with a smile ... this hotel has service absolutely spot on. The breakfast is again a feast that I can't imagine anyone would have reason to complain about, freshly made eggs, an array of fruit and various delicious breads, hot and cold buffet food. With its perfect location for town centre and sea, I simply couldn't fault it and will definitely be back again soon. Helped that the beds were fabulously comfortable with high quality linens
2 out of 5
by A verified traveller

Posted 28-Jul-2015
Bathroom was dirty and mouldy ! Staff were very nice and welcoming, reception area is grand.
5 out of 5
Recommended
for Everyone
by A verified traveller from surrey

Perfect location - great service

Posted 27-Jul-2015
Pros: Everything
Cons: Air conditioning in rooms
Location: We shopped in the centre - wandered the lanes and went to the pier & sea life - went to see George Benson at the Dome
A great few days at this hotel and in the perfect location to walk to the pier, lanes & shopping centre - the staff here are very friendly & helpful. The Spa is a great place for relaxation (tip - don't be fooled into paying extra or booking an expensive treatment so that you get use of the facilities because they let you anyway!!) Our room - although small was sufficient for two nights but very stuffy and no air con so although we had warm days & nights thankfully it wasn't as hot as it usually is at this time of year because a fan just took the edge of the heat built up in the room. That said there is plenty of hanging space a hair dryer iron etc and a safe & they keep the rooms very clean with good quality linen and lovely big fluffy bath towels. Will definitely go back (& the cocktails are a must - almost tried them all)
5 out of 5
Recommended
for Everyone
by A verified traveller from Derbyshire

Very nice with olde worldly charm

Posted 26-Jul-2015
Had a very nice stay at the Grand. Shame it was only for 1 night. We booked a deluxe sea view room and it was lovely. Complete with balcony. Very spacious and decor appeared relatively new. You could hear traffic from the promenade at night but it didn't dampen our stay. Good choice at breakfast. All the staff were really professional and friendly from Concierge who met us at our car with an umbrella in the rain to receptionist who phoned a nearby restaurant to book us an evening meal. Hopefully we'll be back to stay longer and enjoy afternoon tea which looked great! !!