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Reviews of OYO Marine Parade Hotel, Eastbourne Pier

2 out of 5
OYO Marine Parade Hotel, Eastbourne Pier
13-14 Marine Parade, Eastbourne, England

Reviews

6.6
Rating 10 - Excellent. 71 out of 312 reviews" "
Rating 8 - Good. 91 out of 312 reviews" "
Rating 6 - Okay. 60 out of 312 reviews" "
Rating 4 - Poor. 38 out of 312 reviews" "
Rating 2 - Terrible. 52 out of 312 reviews" "

6.8/10

Cleanliness

7.4/10

Staff & service

5.8/10

Amenities

6.0/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

10/10 Excellent

Dale

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Anneke

Travelled with partner
Liked: Cleanliness, staff & service, amenities
For a budget stay The Oyo Marine Parade was not bad at all. The room was a small double but had an en-suite and was clean & tidy. The staff were exceptional and nothing was too much trouble. When my husband was taken into hospital and I didn’t return until 3.30am the 24 hr receptionist got up to let me in with a welcoming smile and kindness, much needed after 9 hours in A & E! A late checkout was agreed so that I could work from my room until 1pm. The housekeeper was delightful and very attentive to our needs. The only downside was a smell of a potentially illicit type of cigarette smoke and on the last night regular cigarette smoke which filtered into the room. Guests not adhering to the no smoking rules no doubt. Not the hotels fault at all. Some of the guests looked as though they may have been placed there through social housing which only disturbed us when an argument broke out. Again nobody’s fault (apart from the government/ state of the country), it’s just the way it is. All in all, the hotel itself was a little tired and needed some TLC but for the room rate, adequately met our needs & it is right on the seafront too which was lovely.
Stayed 2 nights in Mar 2024

8/10 Good

EVELYN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff & very clean.
Stayed 2 nights in Mar 2024

8/10 Good

Julian, Birmingham

Liked: Cleanliness
Handy location
Stayed 2 nights in Mar 2024

6/10 Okay

PUI YEE LATONIA, BN25 3HA

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Take some time to wait for hot water, sometimes even no water maybe a lot of guest taking shower at the same time, sometimes water is too hot sometimes is completely cold, it is hard to control. Also, the toilet is a bit cold, my room is 31 on 3rd floor. But the Reception staff is very kind and friendly.
Stayed 10 nights in Feb 2024

10/10 Excellent

CRaig

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff and will definitely use this hotel for my business stays going forward. Thanks again for your help
Stayed 1 night in Jan 2024

4/10 Poor

Philip

Disliked: Property conditions & facilities, room comfort
Avoid
Staff were difficult about allowing checkin on a prepaid stay from one town over insisting on photo id that wasn't a term of booking. The room itself was cold and didn't even have toilet paper.
Stayed 1 night in Nov 2023

10/10 Excellent

Ola

Stayed 1 night in Nov 2023

2/10 Terrible

Kay

Disliked: Cleanliness, property conditions & facilities, room comfort
Mouldy wet thin walls could hear everything more like a hostel then a hotel could hear arguments people screaming outside if i had somewhere else to go i would have i went to relax after a head injury which has forced me to stop work for the time being definitely wasn't relaxing
Stayed 2 nights in Nov 2023

6/10 Okay

Simon

Travelled with family
Arrived on a Friday for a 2 night stay, so as it was a weekend I expected some noise from other rooms, and was not surprised when I got woken up at 4.17 on the sat morning by the 2 girls next to us coming back shouting and swearing, this went on till about 5ish. Apart from that it was what I expected for the price I paid, not the best but not the worst either, we just used it basically as somewhere to sleep (when able to).
Stayed 2 nights in Nov 2023

10/10 Excellent

Ola

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff are amazing and helpful.
Stayed 1 night in Oct 2023
Response from Barbara on 6 Nov 2023
Hi, Ola! We are grateful that you took time out to rate us highly. We feel blessed to have your love and support. Regards, Barbara

10/10 Excellent

Farzana

Stayed 1 night in Oct 2023

10/10 Excellent

Gail

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely room and nice touches with treats on the bed
Stayed 1 night in Oct 2023
Response from Barbara on 6 Nov 2023
Hi, Gail! Thanks for rating our services, please rate us again with your kind words. Looking forward to hosting you again soon with a pleasant experience. Regards, Barbara

4/10 Poor

Tracey

Travelled with family
Liked: Amenities
Disliked: Property conditions & facilities
The only good thing about our room was the view and the bed was comfy, although it was on a slope!! Toilet seat hanging off, decor wasnt great, windows in needs of replacing or fixing!!!.
Stayed 1 night in Oct 2023
Response from Joey on 6 Nov 2023
Hi, Tracey! We are apologetic for the unpleasant experience you had with us. Your feedback has been duly noted, and we shall put in our continuous efforts to ensure a better experience in the future. Regards, Joey

10/10 Excellent

Stacey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. Lovely rooms. Bottled water and a chocolate on arrival was a beautiful thoughtful gesture.
Stayed 1 night in Oct 2023
Response from Barbara on 6 Nov 2023
Hi, Stacey! Thanks for rating our services, please rate us again with your kind words. Looking forward to hosting you again soon with a pleasant experience. Regards, Barbara

2/10 Terrible

Julie

Travelled with group
Disliked: Cleanliness, property conditions & facilities
Close to sea ,friendly staff, plenty of tea, coffee etc.. No hot water in shower but was in sink,despite running for over 10 minutes on two occasions.,not very clean on the lower shower tiles.And only supplied small hand towels asked for a larger one but didnt receive it. Noisy ,pub next door and people in and out all night . main door being left open despite keypad. It needs a self closing door. Dirty stained mattress and worst of all two bugs in bed !
Stayed 1 night in Oct 2023
Response from Dewi on 6 Nov 2023
Hi, Julie! We deeply regret the unpleasant experience you had with us. Thanks for notifying this issue, and be assured we will be taking this up and rectifying it at the earliest. Have a nice day ahead! Regards, Dewi

2/10 Terrible

Lord

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
On arrival the guy on reception was simply stank. Whilst he was pleasant enough he clearly had not had a shower for weeks. The smell was so strong that it filled the air in reception. The building is in a poor state of repair the shower eitrher freezing or red hot. In simple terms this place is not bad it is disgusting.
Stayed 1 night in Oct 2023
Response from Joey on 6 Nov 2023
Apologies for the inconvenience caused, Lord! We have marked a note for the experience you had with us to ensure your next stay is pleasant. Wish you a wonderful day ahead. Regards, Joey

8/10 Good

Dawn

Liked: Cleanliness, room comfort
Great hotel for the price
Nice basic hotel, comfortable and clean, excellent location, wifi. Kettle in the room with tea/coffee / biscuits was a bonus. Difficult to find! Small sign on a small frontage, nothing like the picture. Not being able to speak to a human being beforehand meant that I could not find out where to park beforehand.
Stayed 1 night in Oct 2023
Response from Tim on 6 Nov 2023
Hi, Dawn! Thank you very much for being with us. Looking forward to your continued love and support. Regards, Tim

10/10 Excellent

Nicoleta-Hermina

Liked: Cleanliness, staff & service, property conditions & facilities
Peace and quiet,clean,lovely location Thank you
Stayed 1 night in Sep 2023
Response from Tim on 6 Nov 2023
Thank you for rating us highly, Nicoleta! Pleased to see that the services we offer meet your needs, we are going to try to keep it up. Regards, Tim

4/10 Poor

Verified traveller

Travelled with family
Disliked: Staff & service
After arriving at the hotel and going out for dinner when we arrived back and started the shower there was no hot water. Again in the morning when we woke up we left the shower running for around 25mins and still no hot water. We stayed Friday to Sunday with no hot water in the shower. There also was no one at the front desk in the morning or at night to discuss this with which meant it could not be rectified. We also had a child with us staying and couldn’t even have a basic shower. After trying to contact the property we have had no response. Unfortunately a disappointing stay.
Stayed 2 nights in Sep 2023
Response from Dewi on 6 Nov 2023
Never meant to disappoint you, Hi! Request to consider the concern of the cleanliness as an off case, as it is one of our highlights. Do give us another chance to host you soon, and we will ensure that you would experience the comfort and hospitality we are known for. Regards, Dewi

10/10 Excellent

Damian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff and amazing value
Stayed 2 nights in Sep 2023
Response from Noah on 6 Nov 2023
Glad to see that you have rated us super, Damian! Hope to serve you soon with an even more happening stay. Regards, Noah

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel for a great price
I have stayed here quite a few times recently and have found that for the price it is a very good hotel. Good WiFi, comfortable and clean mattress and sheets. The reception staff very friendly and accommodating.
Stayed 1 night in Sep 2023

4/10 Poor

MICHAEL

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
No hot water.
No hot water for a morning wash/shower.
Stayed 1 night in Sep 2023

10/10 Excellent

Gareth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Damian

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful
Stayed 3 nights in Sep 2023

2/10 Terrible

Gary

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2023

10/10 Excellent

Dariusz

Stayed 1 night in Sep 2023

8/10 Good

Jo

Travelled with partner
Liked: Cleanliness, staff & service
Stayed 2 nights in Sep 2023

10/10 Excellent

Damian

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and comfortable hotel
Stayed 3 nights in Sep 2023

10/10 Excellent

Helen

Stayed 1 night in Sep 2023

8/10 Good

Liam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Maria on 12 Sept 2023
Thanks for your kind and lovely words, Liam! The biggest joy lies in seeing our guests satisfied, we will try our best to meet your expectations in future stays too. Regards, Maria

6/10 Okay

MD

Disliked: Cleanliness, staff & service, property conditions & facilities
It’s very close to the beach any compare with price the service was average.
Stayed 2 nights in Aug 2023

8/10 Good

Shirley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and polite staff
Stayed 2 nights in Sep 2023
Response from Ava on 12 Sept 2023
Thank you for the wonderful comment, Shirley! Delighted to know you liked our services. Hope to welcome you again soon. Regards, Ava

10/10 Excellent

Ljubov

Stayed 1 night in Sep 2023
Response from Dewi on 12 Sept 2023
That is great to hear, Ljubov! Thank you for joining our family and we will always aim to live up to your standards. Regards, Dewi

8/10 Good

Nadia

Liked: Cleanliness, staff & service, property conditions & facilities
We had a good and comfortable stay at this hotel next to the pier. Room was clean and comfortable. Overall great experience
Stayed 1 night in Aug 2023
Response from Ava on 12 Sept 2023
Loved to hear this, Nadia! It will be great if you could spread the word amongst your circle. Have a pleasant day ahead. Regards, Ava

8/10 Good

Daniel

Liked: Cleanliness, staff & service
Stayed 5 nights in Aug 2023
Response from Maria on 12 Sept 2023
Hi, Daniel! We are elated to know that you liked our services. Regards, Maria

10/10 Excellent

Gary

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Very helpful staff.made our stay awsome. Went the extra mile.
Stayed 1 night in Aug 2023
Response from Ava on 12 Sept 2023
Thank you for rating us with such awesome words, Gary! We will strive to keep up with your expectations always. Regards, Ava

10/10 Excellent

Ola

Stayed 3 nights in Aug 2023

4/10 Poor

Graham

Stayed 1 night in Aug 2023

10/10 Excellent

Charlie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, walking distance to most activities and a clean room.
Response from Ava on 12 Sept 2023
Hi, Charlie! Your kind words of appreciation always motivate us to serve you even better than before. Stay connected with us and we will put in our continuous efforts to retain this love. Wish you an amazing day ahead. Regards, Ava

8/10 Good

Agnieszka

Travelled with family
Liked: Staff & service
The room itself was nice and updated. Room had kettle, teas and biscuits. Bathroom was from 70ties and communal areas had very dirty carpets. Staff at check in was very friendly.

8/10 Good

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value for money on sea front. Free evening parking to 8am on Marine Parade. Impressed with 2 chairs/table & tea/coffee making facilities in double room. Would return.
Stayed 2 nights in Aug 2023

2/10 Terrible

Lisa

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Not impressed shower door broken bed bugs my boyfriend has bites all over he’s legs and could feel every spring in the mattress absolutely disgusted
Stayed 1 night in Aug 2023

2/10 Terrible

Loreta

Stayed 3 nights in Aug 2023
Response from Maria on 12 Sept 2023
Hi, Loreta! We are sorry to know that your experience with us has not been a pleasant one. We will work on your feedback to provide the best possible experience next time. Regards, Maria

10/10 Excellent

mary Irene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is a decent hotel with lovely seaview. 2 minutes walk to the beach. Very helpful staff especially to Hany. We received a Five star service
Stayed 2 nights in Aug 2023

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really nice stay
In all honesty I didn’t have great hopes after reading reviews but wanted somewhere cheap for the weekend. But it was actually a really nice stay. The room was clean and bed was comfortable. Was a tiny bit of mould in the shower but wasn’t a problem, water was warm/hot. When we first arrived there was no one to check us in but we gave the place a call and they came straight away. The lift is a bit dodgy so better off taking the stairs if you can. There was a random fire alarm at 5am but was quickly checked and sorted by staff. Overall really happy for the price we paid. There isn’t anything I would massively complain about.
Stayed 3 nights in Aug 2023

6/10 Okay

Marketa

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The hotel said it had parking included. When we got there there was nowhere to park, we then went in and asked and were given parking permit that was valid on the car parks around the hotel, but you had to find your own spot. We had to.park 8 mins walk from the hotel and walk back in the rain as everywhere was full. They aski wanted 2 quid for it, which isnt "included" in my opinion. It was just a bit unprofessional the whole thing. The staff etc. But it was alright for the price.
Stayed 1 night in Aug 2023

4/10 Poor

Charlie

Stayed 8 nights in Jul 2023

2/10 Terrible

Dom

Stayed 1 night in Aug 2023

10/10 Excellent

Ola

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023