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Reviews of OYO The Strand Hotel

3 out of 5
OYO The Strand Hotel
35-42 Royal Parade, Eastbourne, England

Reviews

5.8
Rating 10 - Excellent. 34 out of 333 reviews" "
Rating 8 - Good. 85 out of 333 reviews" "
Rating 6 - Okay. 86 out of 333 reviews" "
Rating 4 - Poor. 56 out of 333 reviews" "
Rating 2 - Terrible. 72 out of 333 reviews" "

6.4/10

Cleanliness

6.6/10

Staff & service

6.0/10

Amenities

5.4/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Staff & service
Refused check in at the hotel
I walked into the hotel shortly after 3pm to try to check in only to be stopped at the entrance by a very aggressive and unpleasant member of their staff who told me I couldn’t stay there before he even asked for my name or reservation number. He blamed Hotels.com for making the wrong reservation and was rudely told to go away and find another place to stay. The experience left me feeling shaken, humiliated and belittled. I will NEVER use Hotels.com or The Strand Hotel in Eastbourne again.
Stayed 1 night in Oct 2022
Response from Eva on 19 Nov 2022
Hi, We are extremely apologetic to know that your experience with us has not been a pleasant one and we will work on your feedback, to ensure that the related issues are carefully monitored and eliminated to their maximum extent. Regards, Eva

2/10 Terrible

Eva

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
AVOID BOOKING
Doesn’t even deserve 1 star. The worst experience and staff. I booked a room for 22nd October 2022 but when I arrived, there was a man sitting at a desk refusing our stay despite people coming in and out of the hotel. They handed us a number to call (The hotel number) and all they did was cut the phone on me. I then had to find a last minute room at one of the other hotels along the seafront. They told us that the Strand is being used to house refugees but are still taking bookings and have been refusing all bookings and refusing refunds. I still haven’t been able to get through to the hotel property. The staff at the door were rude and the man I spoke to on the phone was even ruder and dropped the call once I mentioned that I wanted a refund. I also think it’s wrong that online bookings are still active on sites when all they’re doing is taking your money and refusing your stay.
Stayed 1 night in Oct 2022
Response from Eva on 19 Nov 2022
We are sorry to disappoint you, Eva! We can understand that your stay with us has not been a pleasant one. However, we will definitely strive hard to serve better. Do give us another chance and we will ensure that you would experience the comfort and hospitality we are known for. Hope to welcome you soon :) Regards, Eva

4/10 Poor

Karine

Liked: Cleanliness, staff & service
A no no!
Check-in was very easy and the receptionist was pleasant. Room was clean and bed comfortable enough. It was really hot in the room while outside was cooler it no air circulating in the room and the top window could only be opened a tiny bit. Fire doors slammed and people shouting coming in and out at any time at night. Not recommended at all. Very very noisy and too hot everywhere in the hotel
Stayed 1 night in Sep 2021
Response from Noah on 26 Sept 2021
Hi, Karine! We are sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time Regards, Amelia.

6/10 Okay

Keisha

Travelled with family
Stayed 1 night in Sep 2021
Response from Cheshta on 17 Sept 2021
Hi, Keisha! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Ivy

2/10 Terrible

Hannah

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor!
I arrived at the hotel and was told that I needed to pay £1 by card in order to pay a deposit (I don’t believe this was mentioned when booking the hotel) - I didn’t have my card on me so I wasn’t able to access my room until a friend paid the £1 using his card. When I got to the room, the smell was unbelievable - it smelt like someone had just been to the toilet in there. The room was old-fashioned, and I ended up not staying the night due to how bad it was.
Stayed 1 night in Aug 2021
Response from Cheshta on 5 Sept 2021
Hi, Hannah! We are truly sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time. Regards, Ivy

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Aug 2021
Response from Noah on 31 Aug 2021
Hi, Rabes! We are sorry to know that you are not fully satisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones. Regards, Amelia.

4/10 Poor

Carrie-Ann

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021
Response from Ammy on 17 Sept 2021
Hi, Carrie! We are sorry to know that you are not fully satisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones. Regards, Amelia.

4/10 Poor

Angelique

Travelled with group
Disliked: Staff & service, property conditions & facilities
Narnia wardrobe toilet and shower, disappointing
Although hotel clean, room very disappointing, toilet and shower were in the ends of a wardrobe, very very tiny, no room for movement especially in the shower, could only just close the door to have a shower, not good for people who are bigger than size 18!! Almost had to walk in backwards to use the toilet. Curtains very tatty all ripped down the edges. First night fire alarm set off at 1.30am, no apologies for this or explanation. We booked to pay at hotel on arrival due to Covid as stated on hotels.com websire but OYO tried to take the money at 1am on Sunday morning before the day we were supposed to arrive and had to deal with call from Fraud Team with my bank, when explained to hotelier they said OYO always take the money the day before and we were lucky they didn't cancel our booking. No food facilities available although restaurant and bar was nicely decorated. Unfortunately if it wasn't for the beautiful weather the days of our stay we would have left.
Tatty curtains
Narnia toiler
Narnia shower
Wardrobe with toilet and shower bookends
Stayed 3 nights in Aug 2021
Response from Jane on 22 Aug 2021
Sorry for the inconvenience, Angelique! Please consider the issue of cleanliness as an off case, as this is one of our basic requirements to serve our guests. Do give us a chance to host you again and we will make sure that you experience the comfort and hospitality we are known for. Regards, Jane!

8/10 Good

Barry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021
Response from Noah on 27 Jul 2021
Thanks for the positive rating, Barry! Hope to welcome you again soon. Regards, Noah

8/10 Good

alexanda

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021
Response from Jane on 27 Jul 2021
Hi, Alexanda! Thanks for rating our services, please rate us again with your kind words. Looking forward to hosting you again soon with a pleasant experience. Regards, Jane!

4/10 Poor

claire

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
oyo strand
apart from the view which you pay extra for. hotel very run down , lift not working whole stay lots of stairs between ground and 2nd floor . are room was a double they had pushed 2 singles together so u had a massive dip in middle . no mattress protectors .shower in a cupboard . green sink from the 60s taps leaked. and only 1 plug available unless u want ya tv unpluged. uneven floor boards asked for glass of tap water with ice server had to call manager make sure it was free. i kid u not. only good thing was we could leave are bag on check out as are train was later on in the day. unfortunately wont stay again. hotel desperately needs a revamp .
Stayed 2 nights in Jul 2021
Response from Noah on 24 Jul 2021
Hi, Claire! We are sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time Regards, Noah

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Filthy, rude staff, not COVID safe, walls paper thin. Put a chair against the door to sleep as a member of staff unlocked my door & just walked in while I was getting changed!
Stayed 2 nights in Jun 2021
Response from Dan on 30 Jun 2021
This is not the experience we would like you to have! We will deep dive into this issue and will put our best efforts to enhance your experience with us. Regards, Dan

6/10 Okay

Samantha

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2021
Response from Jim on 15 Jun 2021
Hi, Samantha! We are disheartened to see that you are not satisfied with our services. Be assured, we will strive day and night to make sure your future visits are nothing less than amazing. Regards, Jim

6/10 Okay

valerie

Ok but would not pay that much for the room
The seaview rooms was ok good location as just at the beach , rooms are not cleaned daily so you cannot expect fresh towels or bins emptied on a regular basis , you cannot open the windows wide because of security this can be an issue on really hot days and nights. There is a kettle but the sink is too small so you need to fill it in with a bottle or mugs . Shower was clean but on the small size can be an issue if you like or need your space . The room is non smoking but there was cigarette butts and ashes on the window sill outside that could be easily cleaned . We asked for a second key but had to insist to get one not sure why it was an issue . The carpets in the corridors and hallways smell a bit and need refreshing.
Stayed 2 nights in Jun 2021
Response from Bella on 6 Jun 2021
Hi, Valerie! We are truly sorry for finding that your experience with us was not nice. We will certainly be working on your suggestions to provide you with the best possible experience next time Regards, Bella!

4/10 Poor

Russell

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021
Response from Leo on 5 Jun 2021
Hi, Russell! We are sorry to know that you are not fully satisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones. Regards, Alex

8/10 Good

anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Seaview
Lovely stay, great Seaview, Room clean and tidy, comfortable bed, had a great stay,
Stayed 3 nights in May 2021
Response from Marie on 18 Jun 2021
Hi, Anthony! We are glad to see that you liked our services. Regards, Marie!

2/10 Terrible

Summit

Business traveller
Disliked: Staff & service
Stay away, find another hotel
I highly recommend anyone wanting to book this hotel, DONT. Unhelpful staff, no facilites as advertised, stay away.
Stayed 1 night in May 2021
Response from Leo on 1 Jun 2021
Hi, Summit! We are sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time Regards, Alex

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities
Stayed 1 night in May 2021
Response from Gabi on 31 May 2021
Hi, Thank you for spending your valuable time to rate us. We will surely put in our continuous efforts to improve our services to ensure a better experience in the future. Regards, Gabriel!

10/10 Excellent

Joanne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I would go back
The staff at the The Strand were really really helpful. I met with my daughter and she needed somewhere to feed the baby. The staff went above and beyond to make this easy for her(brand new mum, baby a week old). I absolutely appreciated this. The room was big enough, quiet and clean.
Stayed 1 night in Apr 2021
Response from Leo on 26 Apr 2021
Thank you for your appreciation, Joanne! We hope to give you a consistent service every time. Regards, Alex

6/10 Okay

Ewa

Business traveller
Disliked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Apr 2021
Response from Joey on 22 Apr 2021
Hi, Ewa! Thank you for spending your valuable time to rate us. As per the feedback, we can see that you are not completely satisfied with our services and we will surely put in our continuous efforts to improve our services. Regards, Joey

8/10 Good

Kelsey J

Liked: Cleanliness, property conditions & facilities, room comfort
Nice sized room
Stayed 2 nights in Apr 2021
Response from Leo on 17 Apr 2021
Hi, Kelsey! Thank you very much for being with us. Looking forward to your continued love and support. Regards, Alex

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities
Is this a halfway house?
The hotel is being used primarily as a halfway house, with very loud, inebriated residents walking maskless around the property at all hours. The staff appeared to do little to stop this. I wouldn't suggest advertising this venue as suitable for families or couples until it is functioning as a hotel again. I would not feel safe bringing my wife or children here.
Stayed 2 nights in Apr 2021
Response from Simon on 7 Apr 2021
Hi, sorry for the trouble faced. We have duly noted your feedback and will ensure better services in the future. Have a nice day ahead :) Regards, Simon

6/10 Okay

Neill

Disliked: Property conditions & facilities
Stayed 14 nights in Mar 2021
Response from Leo on 1 Apr 2021
Hi, Neill! We are sorry to know that you are not fully satisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones. Regards, Alex

4/10 Poor

Mr, Stockton on tees

Business traveller
Disliked: Amenities, property conditions & facilities
Twin room very small , very cold , we stsyed at the end of November.
Stayed 1 night in Nov 2020
Response from Marie on 3 Dec 2020
Hi, We are sorry to know that your experience with us has not been a pleasant one. We will work on your feedback to provide the best possible experience next time. Regards, Marie!

10/10 Excellent

JOHN

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice place
room was good . stayed for 3 nights.towels never changed , overall staff were helpfull and polite. .
Stayed 3 nights in Nov 2020
Response from Leo on 30 Nov 2020
Hi, John! Thanks a lot for staying with us. We hope to welcome you again with a wonderful experience further. Regards, Alex

6/10 Okay

Shane

Liked: Cleanliness, room comfort
The tv picture was in watchable
Stayed 1 night in Sep 2020
Response from Leo on 3 Oct 2020
Hi, Shane! We are sorry to know that your experience with us has not been a pleasant one. We will work on your feedback to provide the best possible experience next time. Regards, Leo

10/10 Excellent

anthony

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
seafront stopover
room was very high comfort level and very clean and tidy with good wifi . well equipped room and good condition . staff very pleasant and helpful . will book here again when i am in the area .
Stayed 3 nights in Sep 2020
Response from Ammy on 18 Sept 2020
Thank you for your appreciation, Anthony! We hope to give you consistent service every time. Regards, Leo

8/10 Good

Gary

Liked: Staff & service, room comfort
Great location. Great views.
Nice entrance to check in. Staff friendly. Bed very comfortable, toilet area very small with ridiculous vinal slack doors which are very noisy when using in the night. Shower ok. Bar area very nice and drinks reasonably priced. Would stop again.
Stayed 1 night in Sep 2020
Response from Charlie on 17 Sept 2020
Thank you so much for the positive rating, Gary! Thank you for sharing this with us, we have duly noted your feedback and we will strive for a better experience in the future. Regards, Charlie

10/10 Excellent

valerie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent value, will stay again on my next trip
We chose at first the standart room which was a little bit on the small size for a couple but then moved to a seaview double room which was great the view is fantastic any time of day we liked the fact that shower room and toilet are seperated the bed was very large and comfortable . Staff were nice and helpfull and the location is great near nice beach spots and loads of local shops , pubs and restaurant .
Stayed 5 nights in Aug 2020
Response from Cheshta on 12 Aug 2020
Hi, Valerie! Thanks for your amazing words of appreciation. Words like these drive us to work even harder. Have a wonderful day! Regards, Jacob

2/10 Terrible

Monika

Disliked: Staff & service, property conditions & facilities, room comfort
Worst hotel experience ever
We stayed in this hotel for two nights, due to almost last minute booking we paid 75 GBP/night for a tiny room. Furniture is very old, bed uncomfortable, bathroom really tiny, very thin walls through which you can hear everything. Lift is for one person only, felt very unsafe. The hotel says that there is a parking available, although there is no dedicated parking belonging to the hotel, you have to park in the streets around (if you are lucky enough to find a parking space). On the second day after arrival we found out in the morning that our room doors dont staz locked after you close them. That was around 8am. Receptionist told us that the maintenance person comes at 10am and will have a look at it - we were not really happy about this delay but nothing we could do. The maintenance came at 5 pm to fix this - after that our doors were locked after closure, but you had to insert card several times and try to open them afterwards. Towel holder fell of the wall while taking the towel out of it. The only good thing is the location of the hotel, directly at the beach. Overall, cannot recommend, avoid this place if you can.
Stayed 2 nights in Aug 2020
Response from Chris on 11 Aug 2020
Sincere apologies, Monika! We understand that your experience was not up to expectations. Do not worry, we are continuously working to improve our services to make sure your next stay is a pleasant one. Regards, Chris

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Jimmy and Ali are the best
Massive massive thanks to to Jimmy and Ali. Such nice guys and really made our stay.
Stayed 1 night in Aug 2020
Response from Ammy on 11 Aug 2020
Hi, Richard! Thank you for sharing this valuable feedback. We are striving to provide consistent services to our guests. Wishing you a wonderful day ahead. Regards, Alex

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
Very run down
Window wouldn’t open (on a 30 degree day) and no fan. Bathroom door wouldn’t stay closed, and toilet took 10 gos to flush. All in all, not a nice stay!
Stayed 1 night in Aug 2020
Response from Chris on 11 Aug 2020
Hi, we are apologetic for the unpleasant experience you had with us. Your feedback has been duly noted and we shall put in our continuous efforts to ensure a better experience in the future. Regards, Chris

10/10 Excellent

Dee

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant everything
Omg amazing location. Such wonderful staff. Excellent assistance with booking nice restaurant and taxis. Room was basic but clean and comfortable. Room bit hot and hard to open windows. Suggest more fans if heatwave continues. But overall all 5 rooms were great. Thank you
Stayed 1 night in Aug 2020
Response from Chris on 10 Aug 2020
Thank you so much for the positive rating, Dee! Thank you for sharing this with us, we have duly noted your feedback and we will strive for a better experience in the future. Regards, Jack

10/10 Excellent

Verified traveller

Stayed 1 night in Aug 2020
Response from Cheshta on 10 Aug 2020
Glad to see that you have rated us positively. Do give us more chances to delight you in the future. Regards, Jacob

4/10 Poor

Verified traveller

Travelled with partner
Not very good. The lift was dirty, the guests didn’t wear masks and neither did the male staff on duty on 1st August. The room was below 2 stars. Won’t stay again.
Stayed 1 night in Aug 2020
Response from Justin on 8 Aug 2020
Sincere apologies, we understand that your experience was not up to expectations. Do not worry, we are continuously working to improve our services to make sure your next stay is a pleasant one. Regards, Justin!

8/10 Good

Daniel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020
Response from Cheshta on 20 Jul 2020
Thanks for the positive rating, Daniel! Hope to welcome you again soon. Regards, Joel

4/10 Poor

Keith

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2020
Response from Cheshta on 5 Jul 2020
Sincere Apologies, Keith! We are highly disappointed to see that our guest is not completely satisfied with our services. We promise to improve the services further and continue to make sure our valued guests are delighted. Regards, Joel

6/10 Okay

Andrew

Disliked: Cleanliness, property conditions & facilities
Very outdated
Stayed 1 night in Mar 2020
Response from Karen on 8 Jun 2020
Hi, Andrew! Thank you for taking out your valuable time to rate us. It seems that you are not completely satisfied with our services and we will surely put in our best effort to keep up with your expectations in the future. Regards, Karen

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Staff very friendly and helpful, fantastic sea view from my room spoilt only by the very dirty windows
Stayed 1 night in Jun 2020
Response from Olivia on 6 Jun 2020
Pleased to hear your kind words of gratitude. We are going to do our best to never fail to impress you every time. Regards, Olivia

2/10 Terrible

Mike

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t bother It’s a health hazard
From a receptionist with BO to fleas in the carpet and sperm on the pillow This hotel Is disgusting and should be closed.
Stayed 1 night in Apr 2020
Response from Ammy on 30 Apr 2020
We are sorry to hear about your experience, Mike! Being a visitor, we expect everything to be perfect. Do not worry, we have shared the feedback to our relevant team immediately to rectify the issue. We hope to serve you better in the future. Regards, Jake

8/10 Good

Madison

Stayed 1 night in Mar 2020
Response from Ammy on 30 Apr 2020
Hi, Madison! Thanks a lot for staying with us. We hope to welcome you again with a wonderful experience further. Regards, Jake

8/10 Good

Barrie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2020
Response from Ammy on 16 Mar 2020
Thank you so much for the charming rating, Barrie. Your review made our day. Have a great day ahead. Regards, Ammy

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Note to whom it may concern
After about five previous stays, The Strand Hotel decided to refuse service to me because for various private reasons I do not have a passport. Recently I had occasion to visit the local council housing dept and the person I spoke to pointed out that "birth cert + NI number + bank account" equals enough ID for anyone. (And backed up my theory that the 1971 Immigration Act is legal deadwood). So, had the hotel been a lettings agency there would have been no ambiguity that by refusing to serve me they were committing an illegal act of discrimination. And by not refunding my booking money, committing theft.
Stayed 3 nights in Feb 2020
Response from Cheshta on 20 Feb 2020
We truly regret the distress caused, We have highlighted this to our concerned team and be assured the corrective measures will be taken to resolve it appropriately. Regards, Cheshta

6/10 Okay

Erbay

Disliked: Cleanliness, staff & service
Good size room.stayed for 2 nights and asked for room to be cleaned and new towels.neither was done.aked why amd was told they would do it soon aftet we go out.returned back in the eve bit nothing was done.
Stayed 2 nights in Dec 2019
Response from Ammy on 24 Dec 2019
Hey, Erbay! We are extremely apologetic for the trouble caused. Your feedback has been duly noted and we shall put in our continuous efforts to ensure better experience further. Regards, Ammy.

2/10 Terrible

Verified traveller

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel was terribly dated, everything was very old and tired. The room was not clean, very dusty and had a horrible smell. We checkout shortly after checking in, we didn’t want to spend the night there.
Stayed 1 night in Dec 2019
Response from Ammy on 10 Dec 2019
Sorry for the discommode. We understand that we were not able to live up to your expectations. Do not worry we are continuously working to improve our services to make sure your next stay is pleasant with us. Regards, Ammy.

8/10 Good

Linda

Liked: Cleanliness, staff & service
Good value for money.
Good value for money, right on the front. The room was adequate and clean. The radiator did not work properly but we were brought a convector heater to use. Parking on road but difficult to find a space. Lift very small but we managed. Would stay there again. Did not eat there as family nearby.
Stayed 1 night in Nov 2019
Response from Cheshta on 3 Dec 2019
Hi, Linda! Thank you so much for writing the review and rating us positively. We do apologize for the issue faced and we will strive to ensure better services further. Regards, Cheshta

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great value for money overlooked sea outdone tables and chairs for smoking
Stayed 2 nights in Nov 2019
Response from Ammy on 20 Nov 2019
Pleased to hear your kind words of appreciation. We will try our best to never fail in amazing you every time. Regards, Ammy.

8/10 Good

Gordon

Stayed 3 nights in Nov 2019
Response from Barbara on 12 May 2021
Thank you for your appreciation, Gordon! We hope to give you consistent service every time. Regards, Barbara

8/10 Good

Donna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
The room was lovely and warm, with a comfortable bed. The staff were super friendly and helpful. The shower had little water pressure and even less hot water. We also found the toilet difficult to flush
Stayed 2 nights in Nov 2019
Response from Ammy on 17 Nov 2019
We are extremely sorry for the unpleasant experience you had with us, Donna! Thank you for sharing the feedback, we are using this as an opportunity to escalate the matter with the relevant team. We assure you that your next experience will be a memorable one :) Regards, Ammy.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Amazingly friendly staff, house keeping was excellent, the bed and room was made and cleaned every day with clean bedding at least twice a week . The food was always of high quality, I thoroughly enjoyed my 25 days stay .
Stayed 25 nights in Oct 2019
Response from Ammy on 16 Nov 2019
Hi, Thanks for taking out time to share your precious review with us. We take pride in giving outstanding services to our customers and we are overjoyed to receive your compliments and appreciation. Regards, Ammy.