Interior entrance

Reviews of East Sussex National

4 out of 5
East Sussex National
Little Horsted, Uckfield, England

Reviews

9.0

Wonderful

Rating 10 - Excellent. 367 out of 644 reviews" "
Rating 8 - Good. 200 out of 644 reviews" "
Rating 6 - Okay. 53 out of 644 reviews" "
Rating 4 - Poor. 17 out of 644 reviews" "
Rating 2 - Terrible. 7 out of 644 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Pete

Travelled with group
Liked: Cleanliness, staff & service
Staff were great getting me out of an issue ! Top marks
Stayed 1 night in Mar 2024

10/10 Excellent

Alex

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
-
Stayed 2 nights in Feb 2024

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay included one in our party who uses a wheelchair. Accessible facilities were excellent and no problems encountered with that. Our only issue was at breakfast on one day the food supply was not keeping up with demand with queues developing as we were waiting for various food items.
Stayed 2 nights in Nov 2023

10/10 Excellent

Leon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff, great facilities and beautiful location.
Stayed 1 night in Nov 2023
Response from Reservations on 30 Nov 2023
Thank you for your great feedback. We hope to welcome you again soon.

10/10 Excellent

Stuart

Stayed 1 night in Nov 2023

10/10 Excellent

Liudmyla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was at the highest level.
Stayed 1 night in Nov 2023
Response from Reservations on 30 Nov 2023
Thank you for your great feedback. We hope to welcome you again soon.

10/10 Excellent

Aean

Stayed 1 night in Nov 2023
Response from Reservations on 30 Nov 2023
Thank you for your great feedback. We hope to welcome you again soon.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
A comfortable hotel for a quiet break.
The hotel was spacious and comfortable, as was the room. The surroundings and the views were lovely. The coffee in the bar and the food at breakfast was barely warm enough, certainly not hot, so that was disappointing. Also, having only one person behind the bar at lunchtime meant that service was slow and the employee was clearly flustered and stressed. Similarly, having only one person on reception at 2pm when check-in opened made for a long queue and an extended wait.
Stayed 1 night in Nov 2023
Response from Reservations on 18 Nov 2023
Thank you for your feedback. We have taken on board your comments.We hope to welcome you again soon.

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Reservations on 18 Nov 2023
Thank you for your lovely feedback. We hope to welcome you again soon.

6/10 Okay

Bryony

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Great first impressions then goes downhill
Lovely first impressions, however let’s it’s self down on staff… half are great and care, other half can’t be bothered.. look very scruffy. We had no hot water at 6 o’clock nor first thing in the morning! No apology made. The restaurant served lovely food, but was so noisy you couldn’t hear the conversation around a table of 4!
Stayed 1 night in Oct 2023

10/10 Excellent

angela

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Reservations on 4 Oct 2023
Good afternoon, Thank you for your lovely feedback. We hope to welcome you again soon.

10/10 Excellent

Alex

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Reservations on 4 Oct 2023
Good afternoon, Thank you for your lovely feedback. We hope to welcome you again soon.

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Reservations on 4 Oct 2023
Good afternoon, Thank you for your feedback. We hope to welcome you again soon.

10/10 Excellent

DEBRA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, a very pleasant stay. Lovely, large room with an amazing view. Great ( and much appreciated in this heatwave) air con. Lovely and clean. One small criticism was that I had to remake the bed every day as they'd tuck in one side of the bottom sheet but not leave enough sheet on the other side to tuck in, resulting in it moving about and wrinkling up. Other than that, the bed and pillows were very comfortable. Staff were friendly and helpful. Breakfast on day one was a bit disappointing quality-wise but by day two and on subsequent days, it was much improved with plenty of choice. The hotel is a little out of the way so you need a car but the trade off is that you are surrounded by the most glorious countryside and views. All in all, a lovely hotel. Would definitely recommend and will return.
Stayed 3 nights in Sep 2023
Response from Reservations on 4 Oct 2023
Good afternoon, Thank you for your lovely feedback. We hope to welcome you again soon.

10/10 Excellent

Steve

Business traveller
Liked: Property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Reservations on 4 Oct 2023
Good afternoon, Thank you for your lovely feedback. We hope to welcome you again soon.

10/10 Excellent

Ken

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very impressed
Very clean and comfortable bed. Great shower (shower head was loose, but didn’t affect its function). Did 20 lengths before a decent breakfast, and a 5k walk round the golf course afterwards, taking advantage of the dry, sunny weather. Will definitely return at some point.
Stayed 1 night in Aug 2023
Response from Reservations on 23 Aug 2023
Thank you for your lovely feedback. We hope to welcome you again soon.

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reliably high quality stay
Our second stay at the National, lovely again. Friendly professional staff, lovely spa facilities and lots of tasty vegan friendly dining options.
Stayed 2 nights in Aug 2023
Response from Reservations on 23 Aug 2023
Thank you for your lovely feedback. We hope to welcome you again soon.

2/10 Terrible

Amar

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Scam
DO NOT GET INTO THIS SCAM, They have rooms in attic but doesn't show in pictures or inform in advance. Booked a double bedroom and they offered 2 single beds. Tristan de Carvalho( Reception Manager ) cancelled our bookings himself when he can not arrange a room for us as per booking and send us a cancellation email because they failed to provide a room. Initially he confirmed to refund the money but then disagree to refund us our money next day . I wish i would have recorded these scammers. Please avoid, they scam with pictures and hotel doesn't look like this at all. Please avoid
Stayed 1 night in Feb 2023

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff were very freindly and attentive
Stayed 2 nights in Jun 2023
Response from Reservations on 19 Jul 2023
Thank you for your lovely feedback. We hope to welcome you again soon.

8/10 Good

S

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
very good hotel
Was very good. very clean, didn't like general ambience of building but bedroom excellent, lovely views. good breakfast.
Stayed 1 night in May 2023
Response from Reservations on 19 Jul 2023
Thank you for your lovely feedback. We hope to welcome you again soon.

2/10 Terrible

Martin

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
We booked a luxury room for my husband’s birthday. The room was not luxury, dated and some of the furniture was dirty. We were not offered any satisfactory options. We had to downgrade and very disappointed!
Stayed 1 night in May 2023

10/10 Excellent

M

Stayed 1 night in Apr 2023

6/10 Okay

Amy

Stayed 1 night in Apr 2023

10/10 Excellent

Kym

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

6/10 Okay

Emma

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Feb 2023

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean hotel with beautiful grounds
We chose this hotel because they don’t allow pets, and I am highly allergic. It is clean, beautiful and spacious. The are walking paths and a lovely golf course, an excellent breakfast buffet, and an on-site indoor pool with sauna, all of which we enjoyed.
Stayed 2 nights in Feb 2023

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2023

8/10 Good

Daniel

Travelled with family
Liked: Staff & service, room comfort
Family stay
Family stay in the family suite during the week. Our initial room had to be changed as the bathroom was full of visible black mould on the ceiling. The hotel could do with a lick of paint in the rooms and corridors. The restaurant is very good. We are there both nights and the menu was different each night. They catered well for our allergies. However their catering for allergies at breakfast needs improving. There were hardly any options for gluten allergies
Stayed 3 nights in Dec 2022

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Short break
Lovely staff and first impressions of the building good but on looking closer furnishings are tired and need replacing.
Stayed 1 night in Jan 2023

8/10 Good

Adrian

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Jan 2023

10/10 Excellent

Stuart

Stayed 1 night in Dec 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We really enjoyed our stay.
Stayed 1 night in Dec 2022
Response from Reservations on 27 Dec 2022
Thank you for your review. We hope to welcome you again soon.

8/10 Good

Pinkesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2022
Response from Reservations on 27 Dec 2022
Thank you for your review. We hope to welcome you again soon.

10/10 Excellent

Andy, Kettering

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, nice surroundings. Great reception service throughout. Room 101 was great, if I had one critic it would be that there is no mini bar or fridge in the room. Restaurant and bar are quiet and very good.
Stayed 1 night in Nov 2022
Response from Reservations on 27 Dec 2022
Thank you for your review. We hope to welcome you again soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding customer service
Every single staff member from reception to the restaurant to the spa are an absolute credit to themselves and the hotel, really professional and friendly, made us feel so welcome and valued as guests. Really clean and comfy room with lovely view. We had some lovely relaxing spa treatments and the tranquility lounge is a particularly enjoyable feature. Nice vegan friendly menu in the restaurant including an afternoon tea.
Stayed 3 nights in Nov 2022
Response from Reservations on 27 Dec 2022
Thank you for your lovely review. We hope to welcome you again soon.

8/10 Good

Darren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022
Response from Reservations on 27 Dec 2022
Thank you for your review. We hope to welcome you again soon.

10/10 Excellent

Christopher

Sussex national hotel
The hotel was first class and rhe breakfast was great.my wife hamburger was hard, dry and tasteless for dinner, my curry was very good.
Stayed 1 night in Oct 2022

10/10 Excellent

E

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very welcoming on arrival at reception, all the staff were highly professional and courteous throughout our stay. We had a huge family room with enormous super king size bed and a sofa, and everything was very clean. Only slight issue was the mattress didnt feel amazing quality - it wasn't very supportive and was a bit uneven. Breakfast was superb, in a lovely room overlooking the golf course and hills beyond.
Stayed 1 night in Oct 2022

10/10 Excellent

Jamie

Stayed 1 night in Oct 2022

4/10 Poor

Dagmar

Travelled with family
Disliked: Staff & service
Only two hours swimming time for children per day. Not advertised on the hotel page. Very disappointing for our child. Not recommending for families!
Stayed 1 night in Oct 2022

6/10 Okay

Grant

Stayed 1 night in Oct 2022

6/10 Okay

Lara

Travelled with family
Liked: Staff & service
adequate stay
Broken tv so had to change rooms, green bright light on all night so couldn't sleep, breakfast poor, all self service, no coffee, pancake machine not working, eggs hard and cold, bacon been sat in fat for long period so inedible, no croissants asked if they could be replenished but never were
Stayed 1 night in Sep 2022

6/10 Okay

Yvonne

Business traveller
Liked: Room comfort
Disappointing
Room walls rather tatty, Room included a meal which was disappointing to say the least . The veggie pasta ( only veggie option ) was like a Tesco £1 pasta pot ! Cocktails very over priced as they are pre mix and not fresh …
Stayed 1 night in Sep 2022

10/10 Excellent

Kieran

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was impressive, the room was big and the bed was compfy, we thoroughly enjoy our stay.
Stayed 2 nights in Sep 2022
Response from Reservations on 13 Sept 2022
Thank you for taking the time to provide us with your feedback. We are glad to read you have enjoyed your stay and we hope to welcome you back to East Sussex National soon.

10/10 Excellent

FLAVIO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Celebration wedding anniversary
It was a great weekend at East Sussex National. Thanks for all the team. Great service and big and confy room. Thanks
Stayed 1 night in Sep 2022
Response from Reservations on 13 Sept 2022
Thank you for taking the time to provide us with your feedback. We are glad to read you have enjoyed your stay and we hope to welcome you back to East Sussex National soon.

6/10 Okay

Robert

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Stayed 1 night in Aug 2022
Response from Reservations on 30 Aug 2022
Thank you for taking the time to rate your stay. If you wish to further discuss your stay please do get in contact with the team.

10/10 Excellent

Faye

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service throughout our stay. The staff in the Pavillion/bar/spa and reception were all great, I can’t fault the service. The young man who served our bread in the Pavillion was a delight. Our room was spacious and clean. Great value for money and good location to drive to, all in all I would recommend it to anyone.
Stayed 1 night in Aug 2022
Response from Reservations on 23 Aug 2022
Thank you for taking the time to provide us with you feedback. We are glad to read you have enjoyed your stay and we hope to welcome you back to East Sussex National soon.

10/10 Excellent

Elisabeth

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfy bed, quiet room and convenient for Glyndebourne. We've stayed several times before
Stayed 1 night in Aug 2022
Response from Reservations on 23 Aug 2022
Thank you for taking the time to provide us with you feedback. We are glad to read you have enjoyed your stay and we hope to welcome you back to East Sussex National soon.

6/10 Okay

Henry

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
A bit shabby and rather noisy
This hotel has become noticeably shabbier since we first stayed there about three years ago. Good points: the rooms are spacious. We asked for an accessible room and this was provided. There is a very good buffet breakfast. Drawback. Every evening (we stayed three nights) the public area (bar, foyer and outside terrace) was dominated by very noisy golfers. We invited friends to join us and they said this was how they envisaged a stag party. There was nowhere to sit for a quiet drink.
Stayed 3 nights in Jul 2022
Response from Reservations on 23 Aug 2022
Thank you for taking the time to provide us with you feedback; this has been passed onto the relevant departments for training and improvements. We are sorry for any inconveniences experienced and we hope to welcome you back to East Sussex National soon.

10/10 Excellent

Mitchell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022
Response from Reservations on 23 Aug 2022
Thank you for taking the time to rate your stay. We are glad you have enjoyed your stay and we hope to welcome you back to East Sussex National soon.